Model of the dentist-patient consultation in a clinic specializing in the treatment of dental phobic patients: a qualitative study

References

• Ter Horst G, De Wit CA. Review of behavioural research in dentistry 1987-1992: dental anxiety, dentist-patient relationship, compliance and dental attendance. Int Dent J 1993;43:265–78.
   PubMedGoogle Scholar
• Ong LM-L, De Haes JC, Hoos AM, Lammes FB. Doctor-patient communication: a review of the literature. Soc Sci Med 1995;40:903–18.
   PubMed Web of Science ®Google Scholar
• Sondell K, Seklerfeldt B. Dentist-patient communication: a review of relevant models. Acta Odontol Scand 1997;5:116–26.
   Web of Science ®Google Scholar
• Sandell R, Camner LG, Sarhed G. The dentist's attitudes and interaction with patient involvement in oral hygiene compliance. Br J Clin Psychol 1994;33:549–58.
   Google Scholar
• Tresolini CP, Pew-Fetzer Task Force, Health professional's education and relationship-centered care. San Francisco: Pew Health Professions, 1994.
   Google Scholar
• Sondell K, Söderfeldt B, Palmqvist S. A method for commu-nication analysis in prosthodontics. Acta Odontol Scand 1998; 56:48–56.
   PubMed Web of Science ®Google Scholar
• Endow AJ, Forde DL, Brummel-Smith K. Interviewing and patient care. New York: Oxford University Press, 1996.
   Google Scholar
• Baron RS, Logan H, Feng Kao C. Some variables affecting dentists' assessment of patients' distress. Health Psych 1991;9: 143–53.
   Google Scholar
• Rouse RA, Hamilton MA. Dentists' technical competence, communication, and personality as predictors of dental patient anxiety. J Behav Med 1990;13:307–19.
   PubMed Web of Science ®Google Scholar
• Kulich KR, Berggren U, Hallberg LR-M. A qualitative analysis of patient-centered dentistry in consultations with dental phobic patients. 2000. p. submitted.
   Google Scholar
• Moore R. The phenomenon of dental fear. Studies in clinical diagnosis, measurement and treatment [Dissertation]. Denmark: University of Arhus, 1991.
   Google Scholar
• Corah NL. Development of Dental Anxiety Scale. J Dent Res 1969;48:596.
   PubMed Web of Science ®Google Scholar
• Berggren U. Dental fear and avoidance. A study of etiology, consequences and treatment [Dissertation]. Sweden: University of Goteborg, 1984.
   Google Scholar
• Strauss A, Corbin J. Basics of qualitative research: Grounded Theory procedures and techniques. Newbury Park Sage, 1990.
   Google Scholar
• Johansson EE, Hamberg K, Westman G, Lindgren G. The meanings of pain: an exploration of women's descriptions of symptoms. Soc Sci Med 1999;48:1791–802.
   PubMed Web of Science ®Google Scholar
• Johansson EE, Hamberg K, Lindgren G, Westman G. "I've been crying my way"-qualitative analysis of a group of female patients' consultation experiences. Fam Pract 1996;13:498–503.
   PubMed Web of Science ®Google Scholar
• Byrne G, Heyman R. Understanding nurses' communication with patients in accident and emergency departments using a symbolic interactionist perspective. J Adv Nurs 1997;26:93–100.
   PubMed Web of Science ®Google Scholar
• Thom DH, Campbell B. Patient-physician trust: an exploratory study. J Fam Pract 1997;44:169–76.
   PubMed Web of Science ®Google Scholar
• Smith S, Norton K. Counselling skills for doctors. Trowbridge: Open University Press, 1999.
   Google Scholar
• Abramovitch H, Schwartz E. Three stages of medical dialogue. Theor Med 1996;17:175–87.
   PubMedGoogle Scholar
• Buber M. Healing through meeting. In: Friedman M, editor. Pointing the way. New York: Harper Torchbooks, 1963.
   Google Scholar
• Snyder M. "Becoming": a method for expanding systematic thinking and deepening empathic accuracy. Fam Process 1995; 34:241–53.
   PubMed Web of Science ®Google Scholar
• Harris MJ, Rosenthal R. Nonverbal aspects of empathy and rapport in physician-patient interaction. In: Harris MJ, Rosenthal R, editors. Nonverbal communication in the clinical context. University Park and London: Pennsylvania State University Press, 1986.
   Google Scholar
• Feldman RS, Philippot P, Custrini RJ. Social competence and nonverbal behavior. In: Feldman R, Rime B, editors, Funda-mentals of nonverbal behavior. Cambridge: Cambridge Uni-versity Press; 1991. p. 329–50.
   Google Scholar
• DiMatteo MR. Expectations in the physician-patient relation-ship: implications for patients' adherence to medical treatment recommendations. In: Blanck PD, editor. Interpersonal expecta-tions: theory, research, and applications. Cambridge: Cambridge University Press, 1993.
   Google Scholar
• Riggio RE. Social interaction skills and nonverbal behavior. In: Feldman RS, editors. Applications of nonverbal behavioral theories and research. Hillsdale, NJ: Lawrence Erlbaum Associates Publishers, 1992.
   Google Scholar
• Hogan R. Development of empathic scale. J Consult Clin Psychol 1969;33:307–16.
   PubMed Web of Science ®Google Scholar
• Davis MH. Empathy, a social psychological approach (1st ed.). Iowa: Brown & Benchmark, 1994.
   Google Scholar
• Usherwood T. Understanding the consultation. Evidence, theory and practice. Trowbridge: Open University Press, 1999.
   Google Scholar
• Buda B. Empatia, a beleélés lélektana (The psychology of empathic understanding). Budapest: Ego School, 1993.
   Google Scholar
• Hakeberg M, Klingberg G, Noren JG, Berggren U. Swedish dentists' perceptions of their patients. Acta Odontol Scand 1992; 50:245–52.
   PubMed Web of Science ®Google Scholar
• Buck R. The communication of emotion. New York: Guilford Press, 1984.
   Google Scholar
• Englis BG, Vaughan KB, Lanzetta JT. Conditioning of counter-empathic emotional responses. J Exp Soc Psychol 1982;18:375–91.
   Web of Science ®Google Scholar
• Noller P. Video primacy-a further look. J Nonverbal Behav 1985;9:28–47.
   Web of Science ®Google Scholar
• Wärdh I. Oral health care, a low priority part of nursing. In-depth interviews with nursing staff. 2000. p. (accepted in Scandinavian Journal of Caring Sciences).
   Google Scholar