Do firms always benefit from the presence of active customers?

References

• Acquisti, A. 2008. “Identity Management, Privacy, and Price Discrimination.” IEEE Security & Privacy 6 (2): 46–50. doi:10.1109/MSP.2008.35.
   Web of Science ®Google Scholar
• Acquisti, A., C. Taylor, and L. Wagman. 2016. “The Economics of Privacy.” Journal of Economic Literature 54 (2): 442–492. doi:10.1257/jel.54.2.442.
   Web of Science ®Google Scholar
• Belleflamme, P., and W. Vergote. 2016. “Monopoly Price Discrimination and Privacy: The Hidden Cost of Hiding.” Economics Letters 149: 141–144. doi:10.1016/j.econlet.2016.10.027.
   Google Scholar
• Belleflamme, P., W. M. W. Lam, and W. Vergote. 2020. “Competitive Imperfect Price Discrimination and Market Power.” Marketing Science 39 (5): 996–1015. doi:10.1287/mksc.2020.1234.
   Web of Science ®Google Scholar
• Chen, Y. 1997. “Paying Customers to Switch.” Journal of Economics & Management Strategy 6 (4): 877–897. doi:10.1162/105864097567291.
   Web of Science ®Google Scholar
• Chen, Y., and G. Iyer. 2002. “Research Note Consumer Addressability and Customized Pricing.” Marketing Science 21 (2): 197–208. doi:10.1287/mksc.21.2.197.153.
   Web of Science ®Google Scholar
• Chen, Z., C. Choe, and N. Matsushima. 2020. Competitive Personalized Pricing. Management Science 66 (9): 4003-4023.
   Google Scholar
• Choe, C., S. King, and N. Matsushima. 2018. “Pricing with Cookies: Behavior-Based Price Discrimination and Spatial Competition.” Management Science 64 (12): 5669–5687. doi:10.1287/mnsc.2017.2873.
   Web of Science ®Google Scholar
• Ezrachi, A., and M. E. Stucke. 2016. Virtual Competition. Cambridge: Harvard University Press.
   Google Scholar
• Fudenberg, D., and J. Tirole. 2000. “Customer Poaching and Brand Switching.” The Rand Journal of Economics 31 (4): 634–657. doi:10.2307/2696352.
   Web of Science ®Google Scholar
• Gabszewicz, J. J., D. Laussel, and N. Sonnac. 2005. “Does Advertising Lower the Price of Newspapers to Consumers? a Theoretical Appraisal.” Economics Letters 87 (1): 127–134. doi:10.1016/j.econlet.2004.06.024.
   Web of Science ®Google Scholar
• Garella, P. G., D. Laussel, and J. Resende. 2021. “Behavior Based Price Personalization Under Vertical Product Differentiation.” International Journal of Industrial Organization 76: 102717. doi:10.1016/j.ijindorg.2021.102717.
   Google Scholar
• Laussel, D., N. V. Long, and J. Resende. 2020. “The Curse of Knowledge: Having Access to Customer Information Can Reduce Monopoly Profits.” The Rand Journal of Economics 51 (3): 650–675. doi:10.1111/1756-2171.12336.
   Google Scholar
• Laussel, D., and J. Resende. 2021. “Profit Enhancing Product Personalization: A Behavior Based Discrimination Model, Mimeo.”
   Google Scholar
• Liu, Q., and K. Serfes. 2004. “Quality of Information and Oligopolistic Price Discrimination.” Journal of Economics & Management Strategy 13 (4): 671–702. doi:10.1111/j.1430-9134.2004.00028.x.
   Web of Science ®Google Scholar
• Mikians, J., L. Gyarmati, V. Erramilli, and N. Laoutaris 2012, October. Detecting Price and Search Discrimination on the Internet. Proceedings of the 11th ACM workshop on hot topics in networks (pp. 79–84), Redmond Washington.
   Google Scholar
• Mikians, J., L. Gyarmati, V. Erramilli, and N. Laoutaris 2013, December. Crowd-Assisted Search for Price Discrimination in E-Commerce: First Results. In Proceedings of the ninth ACM conference on Emerging networking experiments and technologies (pp. 1–6), Santa Barbara California USA.
   Google Scholar
• Mohammed. 2017. “How Retailers Use Personalized Prices to Test What You’Re Willing to Pay.” Harvard Business Review, https://hbr.org/2017/10/how-retailers-use-personalized-prices-to-test-what-youre-willing-to-pay
   Google Scholar
• Montes, R., W. Sand-Zantman, and T. Valletti. 2019. “The Value of Personal Information in Online Markets with Endogenous Privacy.” Management Science 65 (3): 1342–1362. doi:10.1287/mnsc.2017.2989.
   Web of Science ®Google Scholar
• Shaw, I., and N. Vulkan. 2012. “Competitive Personalized Pricing: An Experimental Investigation.” Review of Economic Studies (Submitted).
   Google Scholar
• Thisse, J. F., and X. Vives. 1988. “On the Strategic Choice of Spatial Price Policy.” The American Economic Review 78: 122–137.
   Google Scholar
• Villas-Boas, J. M. 1999. “Dynamic Competition with Customer Recognition.” The Rand Journal of Economics 604–631. doi:10.2307/2556067.
   Google Scholar
• Wallheimer. 2018. “Are You Ready for Personalized Pricing?.” Chicago Booth Review, https://review.chicagobooth.edu/marketing/2018/article/are-you-ready-personalized-pricing
   Google Scholar