Usability, user experience and accessibility: towards an integrative model

References

• Alonso-Ríos, D., A. Vázquez-García, E. Mosqueira-Rey, and V. Moret-Bonillo. 2010. “A Context-of-Use Taxonomy for Usability Studies.” International Journal of Human-Computer Interaction 26 (10): 941–970. doi:10.1080/10447318.2010.502099.
   Web of Science ®Google Scholar
• Bargas-Avila, J. A., and K. Hornbaek. 2011. “Old Wine in New Bottles or Novel Challenges: A Critical Analysis of Empirical Studies of User Experience.” Proceedings of the SIGCHI Conference on Human Factors in Computing Systems: 2689–2698. Vancouver, Canada: ACM.
   Google Scholar
• Bendixen, K., and M. Benktzon. 2015. “Design for All in Scandinavia – A Strong Concept.” Applied Ergonomics 46: 248–257. doi:10.1016/j.apergo.2013.03.004.
   PubMed Web of Science ®Google Scholar
• Bennett, K. B., M. L. Toms, and D. D. Woods. 1993. “Emergent Features and Graphical Elements: Designing More Effective Configural Displays.” Human Factors: The Journal of the Human Factors and Ergonomics Society 35 (1): 71–97. doi:10.1177/001872089303500105.
   Web of Science ®Google Scholar
• Bevan, N. 2008. “Classifying and Selecting UX and Usability Measures.” In Proceedings of the International Workshop on Meaningful Measures: Valid Useful User Experience Measurement (VUUM), edited by E. L.-C. Law, N. Bevan, G. Christou, M. Springett, and M. Lárusdóttir, 13–18. Reykjavik, Iceland: Institute of Research in Informatics of Toulouse (IRIT) - Toulouse, France.
   Google Scholar
• Bevan, N. K., J. Kirakowski, and J. Maissel. 1991. “What is Usability?” Proceedings of the 4th International Conference on HCI, Stuttgart.
   Google Scholar
• Bowman, D. A., J. L. Gabbard, and D. Hix. 2002. “A Survey of Usability Evaluation in Virtual Environments: classification and Comparison of Methods.” Presence: Teleoperators and Virtual Environments 11 (4): 404–424. doi:10.1162/105474602760204309.
   Web of Science ®Google Scholar
• Brajnik, G. 2008. Beyond Conformance: The Role of Accessibility Evaluation Methods. Web Information Systems Engineering–WISE 2008 Workshops, 63–80. Berlin/Heidelberg: Springer.
   Google Scholar
• Brooke, J. 1996. “SUS-A Quick and Dirty Usability Scale.” Usability Evaluation in Industry 189 (194): 4–7.
   Google Scholar
• Caldwell, B., M. Cooper, L. G. Reid, and G. Vanderheiden. 2008. “Web content accessibility guidelines 2.0, World Wide Web Consortium (W3C) recommendation.” http://www.w3.org/TR/2008/REC-WCAG20-20081211/.
   Google Scholar
• Chin, J. P., V. A. Diehl, and K. L. Norman. 1988. “Development of an Instrument Measuring User Satisfaction of the Human-Computer Interface.” Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 213–218. doi:10.1145/57167.57203.
   Google Scholar
• Desmet, P. M., P. Hekkert, and J. J. Jacobs. 2000. “When a Car Makes you Smile: Development and Application of an Instrument to Measure Product Emotions.” ACR North American Advances 27: 111–117.
   Google Scholar
• Desmet, P., and P. Hekkert. 2007. “Framework of Product Experience.” International Journal of Design 1 (1): 57–66.
   Web of Science ®Google Scholar
• Dewey, R. G., Jr. 2005. U.S. Patent No. 6,938,634. Washington, DC: U.S. Patent and Trademark Office.
   Google Scholar
• Fasel, B., and J. Luettin. 2003. “Automatic Facial Expression Analysis: A Survey.” Pattern Recognition 36 (1): 259–275. doi:10.1016/S0031-3203(02)00052-3.
   Web of Science ®Google Scholar
• Fitzpatrick, R. 1998. “Strategies for evaluating software usability.” http://www.comp.dit.ie/rfitzpatrick/papers/chi99%20strategies.pdf.
   Google Scholar
• Gediga, G., K. C. Hamborg, and I. Düntsch. 1999. “The IsoMetrics Usability Inventory: An Operationalization of ISO 9241-10 Supporting Summative and Formative Evaluation of Software Systems.” Behaviour & Information Technology 18 (3): 151–164. doi:10.1080/014492999119057.
   Web of Science ®Google Scholar
• Hartson, H. R., T. S. Andre, and R. C. Williges. 2003. “Criteria for Evaluating Usability Evaluation Methods.” International Journal of Human-Computer Interaction 15 (1): 145–181. doi:10.1207/S15327590IJHC1501_13.
   Web of Science ®Google Scholar
• Hassenzahl, M., and N. Tractinsky. 2006. “User Experience – A Research Agenda.” Behaviour & Information Technology 25 (2): 91–97. doi:10.1080/01449290500330331.
   Web of Science ®Google Scholar
• Hassenzahl, M., M. Burmester, and F. Koller. 2008. “Der User Experience (UX) Auf Der Spur: Zum Einsatz Von Www.attrak.diff.” In Usability Professionals, edited by H. Brau, S. Diefenbach, M. Hassenzahl, F. Koller, M. Peissner, and K. Rose, 78–82. Germany: Frauenhofer IRB Verlag.
   Google Scholar
• Henry, S. L. 2006. “Understanding Web Accessibility.” In Web Accessibility: Web Standards and Regulatory Compliance, edited by J. Thatcher, R. M. Burks, C. Heilmann, S. L. Henry, A. Kirkpatrick, P. H. Lauke, B. Lawson, B. Regan, R. Rutter, M. Urban, and C. D. Waddel, 1–51. New York, NY: Apress.
   Google Scholar
• Hirsch, P. M., and D. Z. Levin. 1999. “Umbrella Advocates versus Validity Police: A Life-Cycle Model.” Organization Science 10 (2): 199–212. doi:10.1287/orsc.10.2.199.
   Web of Science ®Google Scholar
• Hornbaek, K. 2006. “Current Practice in Measuring Usability: Challenges to Usability Studies and Research.” International Journal of Human-Computer Studies 64 (2): 79–102. doi:10.1016/j.ijhcs.2005.06.002.
   Web of Science ®Google Scholar
• Hornbaek, K., and E. L.-C. Law. 2007. “Meta-Analysis of Correlations Among Usability Measures.” Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 617–626. 10.1145/1240624.1240722.
   Google Scholar
• International Organization for Standardization. 2010. “Ergonomics of human-system interaction – Part 210: Human-centred design for interactive systems (Standard No. 9241-210).” http://www.iso.org/cms/render/live/en/sites/isoorg/contents/data/standard/05/20/52075.html.
   Google Scholar
• Iwarsson, S., and A. Ståhl. 2003. “Accessibility, Usability and Universal design-positioning and definition of concepts describing person-environment relationships.” Disability and Rehabilitation 25 (2): 57–66. doi:10.1080/dre.25.2.57.66.
   PubMed Web of Science ®Google Scholar
• Kaplan, S. A., C. R. Warren, A. P. Barsky, and C. J. Thoresen. 2009. “A Note on the Relationship between Affect (Ivity) and Differing Conceptualizations of Job Satisfaction: Some Unexpected Meta-Analytic Findings.” European Journal of Work and Organizational Psychology 18 (1): 29–54. doi:10.1080/13594320701873264.
   Web of Science ®Google Scholar
• Kasckow, J., S. Zickmund, A. Rotondi, A. Welch, J. Gurklis, M. Chinman, L. Fox, and G.L. Haas. 2015. “Optimizing Scripted Dialogues for an e-Health Intervention for Suicidal Veterans with Major Depression.” Community Mental Health Journal 51 (5): 509–512. doi:10.1007/s10597-014-9775-y.
   PubMed Web of Science ®Google Scholar
• Kirakowski, J. 1996. “The Software Usability Measurement Inventory: Background and Usage.” In Usability Evaluation in Industry, edited by P. Jordan, B. Thomas, and B. Weerdmeester, 169–178. London, UK: Taylor & Francis.
   Google Scholar
• Kirakowski, J., and B. Cierlik. 1998. “Measuring the Usability of Web Sites.” Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 424–428. Sage CA: Los Angeles: SAGE Publications.
   Google Scholar
• Kortum, P. 2016. Usability Assessment: How to Measure the Usability of Products, Services, and Systems. USA: Human Factors and Ergonomics Society.
   Google Scholar
• Kujala, S., V. Roto, K. Väänänen-Vainio-Mattila, E. Karapanos, and A. Sinnelä. 2011. “UX Curve: A Method for Evaluating Long-Term User Experience.” Interacting with Computers 23 (5): 473–483. doi:10.1016/j.intcom.2011.06.005.
   Web of Science ®Google Scholar
• Kuniavsky, M. 2003. Observing the User Experience. San Francisco: Morgan Kaufman.
   Google Scholar
• Lang, P. 1980. “Behavioral Treatment and Bio-Behavioral Assessment: computer Applications.” In Technology in Mental Health Care Delivery Systems, edited by J. Sidowski, J. Johnson, and T. Williams, 119–137. Norwood, NJ: Ablex.
   Google Scholar
• Laugwitz, B., T. Held, and M. Schrepp. 2008. “Construction and Evaluation of a User Experience Questionnaire.” In Symposium of the Austrian HCI and Usability Engineering Group, 63–76. Berlin, Heidelberg: Springer.
   Google Scholar
• Laugwitz, B., M. Schrepp, and T. Held. 2006. “Konstruktion eines Fragebogens zur Messung der User Experience von Softwareprodukten.” In Mensch und Computer 2006: Mensch und Computer im Strukturwandel, edited by A. M. Heinecke, and H. Paul, 125–134. München: Oldenbourg Verlag.
   Google Scholar
• Law, E. L. C., A. P. O. S. Vermeeren, M. Hassenzahl, and M. Blythe. 2007. “Towards a UX Manifesto.” In HCI… But Not As We Know It, Proceedings of the 21st British HCI Group Annual Conference on People and Computers, edited by T. Ormerod, & C. Sas, 205–206. Swindon, UK: BCS Learning & Development Ltd.
   Google Scholar
• Lewis, J. R. 1995. “IBM Computer Usability Satisfaction Questionnaires: Psychometric Evaluation and Instructions for Use.” International Journal of Human-Computer Interaction 7 (1): 57–78. doi:10.1080/10447319509526110.
   Web of Science ®Google Scholar
• Lewis, J. R. 2014. “Usability: lessons Learned… and yet to Be Learned.” International Journal of Human-Computer Interaction 30 (9): 663–684. doi:10.1080/10447318.2014.930311.
   Web of Science ®Google Scholar
• Lewis, J. R. 2006. “Usability Testing.” In Handbook of Human Factors and Ergonomics, edited by G. Salvendy, 1275–1316. New York: John Wiley.
   Google Scholar
• Lindgaard, G., and C. Dudek. 2003. “What is This Evasive Beast we Call User Satisfaction?” Interacting with Computers 15 (3): 429–452. doi:10.1016/S0953-5438(02)00063-2.
   Web of Science ®Google Scholar
• Mandryk, R. L., K. M. Inkpen, and T. W. Calvert. 2006. “Using Psychophysiological Techniques to Measure User Experience with Entertainment Technologies.” Behaviour & Information Technology 25 (2): 141–158. 10.1080/01449290500331156.
   Web of Science ®Google Scholar
• Minge, M., and L. Riedel. 2013. meCUE – Ein modularer Fragebogen zur Erfassung des Nutzungserlebens. In Mensch & Computer 2013, edited by S. Boll, S. Maaß, and R. Malaka, 89–98. München: Oldenbourg Verlag.
   Google Scholar
• Minge, M., M. Thüring, I. Wagner, and C. V. Kuhr. 2016. “The meCUE Questionnaire. A Modular Evaluation Tool for Measuring User Experience.” In Advances in Ergonomics Modeling, Usability & Special Populations, Proceedings of the 7th Applied Human Factors and Ergonomics Society Conference, edited by M. Soares, C. Falcão, and T. Z. Ahram, 115–128. Switzerland: Springer International Press.
   Google Scholar
• Nielsen, J. 1993. “Iterative User-Interface Design.” Computer Magazine 26 (11): 32–41. doi:10.1109/2.241424.
   Web of Science ®Google Scholar
• Petrie, H., and A. Edwards. 2006. “Inclusive Design and Assistive Technology as Part of the HCI Curriculum.” Proceedings of HCI Educators Workshop 2006: 23–24.
   Google Scholar
• Petrie, H., and N. Bevan. 2009. “The Evaluation of Accessibility, Usability, and User Experience.” In The Universal Access Handbook, 1–16. Boca Raton, Florida: CRC Press.
   Google Scholar
• Petrie, H., and O. Kheir. 2007. “The Relationship Between Accessibility and Usability of Websites.” In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 397–406. New York, NY: ACM.
   Google Scholar
• Petrie, H., F. Hamilton, and N. King. 2004. “Tension, What Tension? Website Accessibility and Visual Design.” In Proceedings of the 2004 International Cross-Disciplinary Workshop on Web Accessibility (W4A), 13–18. New York, NY: ACM. doi:10.1145/990657.990660.
   Google Scholar
• Rotondi, A. J., S. M. Eack, B. H. Hanusa, M. B. Spring, and G. L. Haas. 2015. “Critical Design Elements of E-Health Applications for Users with Severe Mental Illness: Singular Focus, Simple Architecture, Prominent Contents, Explicit Navigation, and Inclusive Hyperlinks.” Schizophrenia Bulletin 41 (2): 440–448. doi:10.1093/schbul/sbt194.
   PubMed Web of Science ®Google Scholar
• Ruth-Janneck, D. 2011. “Experienced Barriers in Web Applications and Their Comparison to the WCAG Guidelines.” In Information Quality in e-Health, edited by A. Holzinger, and K. Simonic, 283–300. Berlin, Germany: Springer.
   Google Scholar
• Rutter, R., P. H. Lauke, C. Waddell, J. Thatcher, S. L. Henry, B. Lawson, A. Kirkpatrick, C. Heilmann, M. R. Burks, B. Regan, and M. Urban. 2007. Web Accessibility: Web Standards and Regulatory Compliance. New York, NY: Apress.
   Google Scholar
• Sacharin, V., K. Schlegel, and K. R. Scherer. 2012. Geneva Emotion Wheel Rating Study (Report). Geneva, Switzerland: University of Geneva. Swiss Center for Affective Sciences.
   Google Scholar
• Sarodnick, F., and H. Brau. 2006. Methoden Der Usability Evaluation. Bern, Switzerland: Verlag Hans Huber.
   Google Scholar
• Sauro, J., and J. R. Lewis. 2009. “Correlations Among Prototypical Usability Metrics: Evidence for the Construct of Usability.” Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 1609–1618. doi:10.1145/1518701.1518947.
   Google Scholar
• Sauro, J., and J. R. Lewis. 2012. “Quantifying the User Experience.” Waltham, MA: Elsevier.
   Google Scholar
• Schmutz, S., A. Sonderegger, and J. Sauer. 2016. “Implementing Recommendations from Web Accessibility Guidelines: Would They Also Provide Benefits to Nondisabled Users.” Human Factors 58 (4): 611–629. doi:10.1177/0018720816640962.
   PubMed Web of Science ®Google Scholar
• Schmutz, S., A. Sonderegger, and J. Sauer. 2017. “Implementing Recommendations from Web Accessibility Guidelines: A Comparative Study of Nondisabled Users and Users with Visual Impairments.” Human Factors 59 (6): 956–972. doi:10.1177/0018720817708397.
   PubMed Web of Science ®Google Scholar
• Schmutz, S., A. Sonderegger, and J. Sauer. 2018. “Effects of Accessible Website Design on Nondisabled Users: age and Device as Moderating Factors.” Ergonomics 61 (5): 697–709. doi:10.1080/00140139.2017.1405080.
   PubMed Web of Science ®Google Scholar
• Schmutz, S., A. Sonderegger, and J. Sauer. 2019. “Easy-to-Read Language in Disability-Friendly Websites: effects on Nondisabled Users.” Applied Ergonomics 74: 97–106. doi:10.1016/j.apergo.2018.08.013.
   PubMed Web of Science ®Google Scholar
• Shackel, B. 1981. Man-computer Interaction: Human Factors Aspects of Computers & People. In Proceedings of the NATO Advanced Study Institute on Man-Computer Interaction, 5–18. Mati, Greece: Springer.
   Google Scholar
• Sharp, H., Y. Rogers, and J. Preece. 2007. Interaction Design: Beyond Human-Computer Interaction. London: Wiley.
   Google Scholar
• Shneiderman, B. 1998. Designing the User Interface: Strategies for Effective Human-Computer Interaction. Berkeley: Addison Wesley Longman.
   Google Scholar
• Sonderegger, A., G. Zbinden, A. Uebelbacher, and J. Sauer. 2012. “The Influence of Product Aesthetics and Usability over the Course of Time: A Longitudinal Field Experiment.” Ergonomics 55 (7): 713–730. doi:10.1080/00140139.2012.672658.
   PubMed Web of Science ®Google Scholar
• Sonderegger, A., A. Uebelbacher, and J. Sauer. 2019. “The UX Construct – Does the Usage Context Influence the Outcome of User Experience Evaluations?” In Human-Computer Interaction – INTERACT 2019, edited by D. Lamas, F. Loizides, L. Nacke, H. Petrie, M. Winckler, & P. Zaphiris, 140–157. Cham, Switzerland: Springer International Publishing.
   Google Scholar
• Tan, C. S. S., J. Schöning, K. Luyten, and K. Coninx. 2013. “Informing Intelligent User Interfaces by Inferring Affective States from Body Postures in Ubiquitous Computing Environments.” Proceedings of the 2013 International Conference on Intelligent User Interfaces – IUI ‘13: 235–264. doi:10.1145/2449396.2449427.
   Google Scholar
• Thatcher, J., M. R. Burks, C. Heilmann, S. L. Henry, A. Kirkpatrick, P. H. Lauke and C. D. Waddell. 2006. Web Accessibility: Web Standards and Regulatory Compliance. Berkeley, CA: Apress.
   Google Scholar
• Thielsch, M. T., and C. Thielsch. 2018. “Depressive Symptoms and Web User Experience.” PEERJ 6: e4439. doi:10.7717/peerj.4439.
   PubMed Web of Science ®Google Scholar
• Thüring, M., and S. Mahlke. 2007. “Usability, Aesthetics, and Emotions in Human-Technology Interaction.” International Journal of Psychology 42 (4): 253–264. doi:10.1080/00207590701396674.
   Web of Science ®Google Scholar
• Tractinsky, N. 2018. “The Usability Construct: A Dead End?” Human–Computer Interaction 33: 1–47.
   Web of Science ®Google Scholar
• Van Schaik, P., and J. Ling. 2011. “An Integrated Model of Interaction Experience for Information Retrieval in a Web-Based Encyclopaedia.” Interacting with Computers 23 (1): 18–32. doi:10.1016/j.intcom.2010.07.002.
   Web of Science ®Google Scholar
• Vermeeren, A. P., J. Kort, A. H. Cremers, and J. Fokker. 2008. "Comparing UX Measurements, a case study." In Proceedings of the COST294-workshop on Meaningful Measures: Valid Useful User Experience Measurement, VUUM2008, edited by E.L.C. Law, N. Bevan, G. Christou, M. Springett, and M. Lárusdóttir, 72–78. Institute of Research in Informatics ofToulouse (IRIT), Toulouse.
   Google Scholar
• Waller, S., M. Bradley, I. Hosking, and P. J. Clarkson. 2015. “Making the Case for Inclusive Design.” Applied Ergonomics 46: 297–303. doi:10.1016/j.apergo.2013.03.012.
   PubMed Web of Science ®Google Scholar
• Wright, P. C., J. M. McCarthy, and L. Meekison. 2003. A Framework for Analysing User Experience. Funology: From Usability to User Enjoyment. Dordrecht: Kluwer.
   Google Scholar
• Yesilada, Y., G. Brajnik, and S. Harper. 2009. “How Much Does Expertise Matter?: A Barrier Walkthrough Study with Experts and Non-Experts.” Proceedings of the 11th international ACM SIGACCESS conference on Computers and accessibility: 203–210. New York: ACM. doi:10.1145/1639642.1639678.
   Google Scholar
• Yesilada, Y., G. Brajnik, M. Vigo, and S. Harper. 2015. “Exploring Perceptions of Web Accessibility: A Survey Approach.” Behaviour & Information Technology 34 (2): 119–134. doi:10.1080/01.44929X.2013.848238
   Web of Science ®Google Scholar