Identifying competences for the design of systems supporting complex decision-making tasks: a managerial planning application

References

• ARGENTI , J. , 1974 , Corporate Planning a Practical Guide ( Allen & Unwin , London ).
   Google Scholar
• BAINBRIDGE , L. , 1979 , Verbal reports as evidence of the process operator's knowledge , International Journal of Man-Machine Studies , II , 411 – 436 .
   Google Scholar
• BELKJN , N. J. , BROOKS , H. M. and DANIELS , P. J. , 1987 , Knowledge eticitation using discourse analysis . International Journal of Man-Machine Studies , 27 , 127 – 144 .
   Google Scholar
• BERRY , D. and BROADBENT , D. , 1987 , Expert systems and the man-machine interface (Part 1) . Expert Systems , 3 , 228 – 231 .
   Google Scholar
• BERRY , D. and BROADBENT , D. , 1987 , Expert systems and the man-machine interface (Part 2) , Expert Systems , 4 , 18 – 27 .
   Google Scholar
• DE KEYSER , V. , 1982 , Les activity mentales dans les processus de production fortement automatisms , Le Travail Humain , 45 , 331 – 339 .
   Google Scholar
• DE KEYSER , V. , 1988 , De la contigence a la complexity revolution des iddes dans Tdtude des processus continus , Le Travail Humain , 51 , 1 – 17 .
   Google Scholar
• ERICSSON , K. A. and SIMON , H. , 1984 , Protocol Analysis ( MIT Press , Cambridge , MA ).
   Google Scholar
• FISCHHOFF , B. , 1983 , Human decision-making, in Research Needs for Human Factors ( Community of Human Factors/National Academy Press ).
   Google Scholar
• GOULD , M. , 1987 , On building expert systems for strategic planners a knowledge engineer's experience , Information & Management , 12 , 131 – 141 .
   Web of Science ®Google Scholar
• HAYES , N. A. and BROADBENT , D. E. , 1988 , Two models of learning for interactive tasks , Cognition , 28 , 1 – 18 .
   PubMed Web of Science ®Google Scholar
• HAYES-ROTH , B. and HAYES-ROTH , F. , 1979 , A cognitive model of action planning , Cognitive Science , 3 , 275 – 310 .
   Google Scholar
• HOLLNAGEL , E. , 1987 , Information and reasoning in intelligent decision support systems , International Journal of Man-Machine Studies , 27 , 665 – 678 .
   Google Scholar
• ISENBERG , D. J. , 1986 , Thinking and managing a verbal protocol analysis of managerial problem solving , Academy of Management Journal , 29 , 775 – 788 .
   Web of Science ®Google Scholar
• ISENBERG , D. J. , 1984 , How senior managers think , Harvard Business Review , 62 , 80 – 90 .
   Web of Science ®Google Scholar
• KIDD , A. and COOPER , M. , 1985 , Man-Machine interface issues in the construction and use of an expert system , International Journal of Man-Machine Studies , 22 , 91 – 102 .
   Google Scholar
• KORNEL , J. , 1987 , Formal thought and narrative thought" in knowledge acquisition , International Journal of Man-Machine Studies , 26 , 203 – 212 .
   Google Scholar
• LAIOS , L. , LIOUKAS , S. , MARMARAS , N. , CHONDROCOUKIS , G. , GIANNACOUROU , M. , TSANGARAKIS , N. and VAURIS , G. , 1987 , Task characteristics/taxonomy of managerial users , Deliverable A.7.1. ESPRIT Project 385-HUFIT .
   Google Scholar
• LEPLAT , J. and Hoc , J. M. , 1981 , Subsequent verbalization in the study of cognitive processes , Ergonomics , 24 , 743 – 755 .
   Web of Science ®Google Scholar
• LINDBLOM , C. E. , 1980 , The science of 'muddling through , in H. Leavit, L. Pondby and D. Boje (eds) , Readings in Managerial Psychology , University of Chicago Press , Chicago , 144 – 160 .
   Google Scholar
• MARMARAS , N. , 1984 , Identification des contraintes pragmatiques rencontres lors de la conception assisted par ordinateun une approche móthodologique , These de doctrat d'ingdnieur, Concervatoire National des Arts et Métiers , Paris .
   Google Scholar
• MCCALL , M. W. and KAPLAN , R. E. , 1985 , Whatever It Takes Decision-Makers at Work ( Prentice-Hall , Englewood Cliffs , CA ).
   Google Scholar
• MINTZBERG , H. , RAISANGHANI , D. and THEORET , A. , 1979 , The structure of 'unstructured* decision processes , Administrative Science Quarterly , 21 , 246 – 275 .
   Web of Science ®Google Scholar
• MINTZBERG , H. , 1981 , What is planning anyway? Strategic Management Journal , 2 , 319 – 324 .
   Web of Science ®Google Scholar
• MINTZBERG , H. , 1985 , Of strategies, deliberate and emergent , Strategic Management Journal , 6 , 257 – 272 .
   Web of Science ®Google Scholar
• MONTMOLLIN , M. 1984 , L'intelligence de la tache elements d'ergonomie cognitive ( Peter Lang , Berne ).
   Google Scholar
• QUINN , J. B. , 1980 , Strategies for Change Logical I ncrementalism ( Irwin , Homewood , IL ).
   Google Scholar
• RASMUSSEN , J. , 1986 , Information Processing and Human-Machine Interaction An Approach to Cognitive Engineering ( North-Holland , Amsterdam ).
   Google Scholar
• RASMUSSEN , J. and JENSEN , A. , 1974 , Mental procedures in real-life tasks a case of electronic trouble-shooting , Ergonomics , 17 , 293 – 307 .
   PubMed Web of Science ®Google Scholar
• REASON , J. , 1987 , Cognitive aids in process environments prosthesis or tools? International Journal of Man-Machine Studies , 27 , 463 – 470 .
   Google Scholar
• SANDERSON , P. M. , JAMES , J. M. and SEIDLER , K. S. , 1989 , SHAPA an interactive software environment for protocol analysis , Ergonomics , 32 , 1271 – 1302 .
   PubMed Web of Science ®Google Scholar
• SCHON , D. , 1983 , The Reflective Practitioner ( Basic Books , New York ).
   Google Scholar
• SIMON , H. , 1978a , On how to decide what to do , Bell Journal of Economics , 9 , 494 – 507 .
   Google Scholar
• SIMON , H. , 1978b , Rationality as process and product of thought , American Economic Review , 68 , 1 – 16 .
   Web of Science ®Google Scholar
• SPERANDIO , J. D. , 1984 , L'ergonomie du travail mental ( Masson , Paris ).
   Google Scholar
• TOTTERDELL , P. , BOYLE , E. , MAYES , T. and MCEACHEN , P. , 1989 , Designing for user benefit a methodological cautionary tale , Ergonomics , 32 , 1469 – 1482 .
   PubMed Web of Science ®Google Scholar
• WEICK , K.. E. , 1979 , The Social Psychology of Organizing, 2nd edn ( Addison Wesley , Reading , MA ).
   Google Scholar
• WEICK , K. E. , 1983 , Managerial thought in the context of action , in S. SRTVASTRA (ed.) , The Executive Mind , ( Jossey-Bass , San Francisco , CA ), 221 – 242 .
   Google Scholar
• WOODS , D. , 1987 , Cognitive engineering in complex and dynamic worlds , International Journal of Man-Machine Studies , 27 , 571 – 585 .
   Google Scholar
• WOODS , D. D. and HOLLNAGEL , E. , 1987 , Mapping cognitive demands in complex problem-solving worlds , International Journal of Man-Machine Studies , 26 , 257 – 275 .
   Google Scholar
• ZACKARY , W. , 1988 , Decision support systems design to extend the cognitive limits , in M. HELANDER (ed.) Handbook of Human-Computer Interaction ( Elsevier , New York ).
   Google Scholar
• ZAKAY , D. , 1984 , Obstacles in the utilization of decision-analysis by managers , in H. W. HENDRICK and O. BROWN (eds) , Human Factors in Organizational Design and Management ( Elsevier , Amsterdam ) 45 – 49 .
   Google Scholar