Selection among ERP outsourcing alternatives using a fuzzy multi-criteria decision making methodology

References

• Almeida , AT . 2007 . Multicriteria decision model for outsourcing contracts selection based on utility function and ELECTRE method . Computers & Operations Research , 34 ( 12 ) : 3569 – 3574 .
   Web of Science ®Google Scholar
• Araz , C , Özfırat , PM and Özkarahan , I . 2007 . An integrated multicriteria decision-making methodology for outsourcing management . Computers & Operations Research , 34 ( 2 ) : 3738 – 3756 .
   Web of Science ®Google Scholar
• Aron , R and Singh , JV . 2005 . Getting offshoring right . Harvard Business Review , 83 ( 12 ) : 135 – 143 .
   PubMed Web of Science ®Google Scholar
• Baldwin , LP , Irani , Z and Love , PED . 2001 . Outsourcing information systems: drawing lessons from a banking case study . European Journal of Information Systems , 10 ( 1 ) : 15 – 24 .
   Web of Science ®Google Scholar
• Beskese , A , Kahraman , C and Irani , Z . 2004 . Quantification of flexibility in advanced manufacturing systems using fuzzy concept . International Journal of Production Economics , 89 ( 1 ) : 45 – 56 .
   Web of Science ®Google Scholar
• Bouyssou , D . 2000 . Evaluation models: a critical perspective , Boston, MA : Kluwer .
   Google Scholar
• Buckley , JJ . 1985 . Fuzzy hierarchical analysis . Fuzzy Sets and Systems , 17 ( 3 ) : 233 – 247 .
   Web of Science ®Google Scholar
• Bozbura , FT , Beskese , A and Kahraman , C . 2007 . Prioritization of human capital measurement indicators using fuzzy AHP . Expert Systems with Applications , 32 ( 4 ) : 1100 – 1112 .
   Web of Science ®Google Scholar
• Cadarso , MA . 2008 . The EU enlargement and the impact of outsourcing on industrial employment in Spain, 1993–2003 . Structural Change and Economic Dynamics , 19 ( 1 ) : 95 – 108 .
   Google Scholar
• Cao , Q and Wang , Q . 2007 . Optimizing vendor selection in a two stage outsourcing process . Computers & Operations Research , 34 ( 12 ) : 3757 – 3768 .
   Web of Science ®Google Scholar
• Chan , FTS , Kumar , V and Tiwari , MK . 2009 . The relevance of outsourcing and leagile strategies in performance optimization of an integrated process planning and scheduling model . International Journal of Production Research , 47 ( 1 ) : 119 – 142 .
   Web of Science ®Google Scholar
• Chang , DY . 1996 . Applications of the extent analysis method on fuzzy AHP . European Journal of Operational Research , 95 ( 33 ) : 649 – 655 .
   Web of Science ®Google Scholar
• Chase , RB , Jacobs , FR and Aquilano , NJ . 2004 . Operations management for competitive advantage , Boston, MA : Irwin/McGraw-Hill .
   Google Scholar
• Chen , CT , Lin , CT and Huang , SF . 2006 . A fuzzy approach for supplier evaluation and selection in supply chain management . International Journal of Production Economics , 102 ( 2 ) : 289 – 301 .
   Web of Science ®Google Scholar
• Chen , SG and Lin , YK . 2009 . On performance evaluation of ERP systems with fuzzy mathematics . Expert Systems with Applications , 36 ( 3 ) : 6362 – 6367 .
   Web of Science ®Google Scholar
• Chen , RY , Sheu , DD and Liu , CM . 2007 . Vague knowledge search in the design for outsourcing using fuzzy decision tree . Computers & Operations Research , 34 ( 12 ) : 3628 – 3637 .
   Web of Science ®Google Scholar
• Choi , M , Brand , M and Kim , J . 2009 . A feasibility evaluation on the outsourcing of quality testing and inspection . International Journal of Project Management , 27 ( 1 ) : 89 – 95 .
   Web of Science ®Google Scholar
• Chou , TC , Chen , JR and Pan , SL . 2006 . The impacts of social capital on information technology outsourcing decisions: a case study of a Taiwanese high-tech firm . International Journal of Information Management , 26 ( 3 ) : 249 – 256 .
   Web of Science ®Google Scholar
• Coman , A and Ronen , B . 2000 . Production outsourcing: a linear programming model for the theory-of-constraints . International Journal of Production Research , 38 ( 7 ) : 1631 – 1639 .
   Web of Science ®Google Scholar
• Ellram , LM , Tate , WL and Billington , C . 2008 . Off-shore outsourcing of professional services: a transaction cost economics perspective . Journal of Operations Management , 26 ( 2 ) : 148 – 163 .
   Web of Science ®Google Scholar
• Gonzalez , R , Gasco , J and Llopis , J . 2005 . Information systems out-sourcing reasons in the largest Spanish firms . International Journal of Information Management , 25 ( 2 ) : 117 – 136 .
   Web of Science ®Google Scholar
• Goo , J and Huang , CD . 2008 . Facilitating relational governance through service level agreements in IT outsourcing: an application of the commitment-trust theory . Decision Support Systems , 46 ( 1 ) : 216 – 232 .
   Web of Science ®Google Scholar
• Hafeez , K , Malak , N and Zhang , YB . 2007 . Outsourcing non-core assets and competences of a firm using analytic hierarchy process . Computers & Operations Research , 34 ( 12 ) : 3592 – 3608 .
   Web of Science ®Google Scholar
• Hoecht , A and Trott , P . 2006 . Innovation risks of strategic outsourcing . Technovation , 26 ( 5–6 ) : 672 – 681 .
   Web of Science ®Google Scholar
• Holcomb , TR and Hitt , MA . 2007 . Toward a model of strategic outsourcing . Journal of Operations Management , 25 ( 2 ) : 464 – 481 .
   Web of Science ®Google Scholar
• Irani , Z . 2002 . Information systems evaluation: navigating through the problem domain . Information and Management , 40 ( 1 ) : 11 – 24 .
   Web of Science ®Google Scholar
• Irani , Z . 2002 . Applying concepts of fuzzy cognitive mapping to model: the IT/IS investment evaluation process . International Journal of Production Economics , 75 ( 1–2 ) : 199 – 211 .
   Web of Science ®Google Scholar
• Işıklar , G , Alptekin , E and Büyüközkan , G . 2007 . Application of a hybrid intelligent decision support model in logistic outsourcing . Computers & Operations Research , 34 ( 12 ) : 3701 – 3714 .
   Web of Science ®Google Scholar
• Jiang , B , Reinhardt , G and Young , ST . 2008 . BOCOG's outsourcing contracts: the vendor's perspective . Omega , 36 ( 6 ) : 941 – 949 .
   Web of Science ®Google Scholar
• Kahraman , C , Cebeci , U and Ruan , D . 2004 . Multi-attribute comparison of catering service companies using fuzzy AHP: the case of Turkey . International Journal of Production Economics , 87 ( 2 ) : 171 – 184 .
   Web of Science ®Google Scholar
• Kakabadse , A and Kakabadse , N . 2002 . Trends in outsourcing: contrasting USA and Europe . European Management Journal , 20 ( 2 ) : 189 – 198 .
   Google Scholar
• Klaus , H , Rosemann , M and Gable , GG . 2000 . What is ERP? . Information Systems Frontiers , 2 ( 2 ) : 141 – 162 .
   Google Scholar
• Laarhoven , PJM and Pedrycz , W . 1983 . A fuzzy extension of Saaty's priority theory . Fuzzy Sets and Systems , 11 ( 1–3 ) : 199 – 227 .
   Web of Science ®Google Scholar
• Lankford , WM and Parsa , F . 1999 . Outsourcing: a primer . Management Decision , 37 ( 4 ) : 310 – 316 .
   Google Scholar
• Li , Y , Wang , X and Adams , TM . 2009 . Ride service outsourcing for profit maximization . Transportation Research Part E: Logistics and Transportation Review , 45 ( 1 ) : 138 – 148 .
   Web of Science ®Google Scholar
• Liu , X and Tu , YL . 2008 . Capacitated production planning with outsourcing in an OKP company . International Journal of Production Research , 46 ( 20 ) : 5781 – 5795 .
   Web of Science ®Google Scholar
• Mol , MJ . 2007 . Outsourcing: design, process and performance , New York : Cambridge University Press .
   Google Scholar
• Nellore , R and Söderquist , K . 2000 . Strategic outsourcing through specifications . Omega The International Journal of Management Science , 28 ( 5 ) : 525 – 540 .
   Web of Science ®Google Scholar
• Ngwenyama , OK and Bryson , N . 1999 . Making the information systems outsourcing decision: a transaction cost approach to analyzing outsourcing decision problems . European Journal of Operational Research , 115 ( 2 ) : 351 – 367 .
   Web of Science ®Google Scholar
• Olson , DL . 2007 . Evaluation of ERP outsourcing . Computers & Operations Research , 34 ( 12 ) : 3715 – 3724 .
   Web of Science ®Google Scholar
• Paisittanand , S and Olson , DL . 2006 . A simulation study of IT outsourcing in the credit card business . European Journal of Operational Research , 175 ( 2 ) : 1248 – 1261 .
   Web of Science ®Google Scholar
• Saaty , TL . 1980 . The analytic hierarchy process , New York : McGraw-Hill .
   Google Scholar
• Schniederjans , MJ . 2005 . Outsourcing and insourcing in an international context , New York : M.E. Sharpe, Armonk .
   Google Scholar
• Schniederjans , MJ . 2007 . Preface: focused issue on operations research and outsourcing . Computers & Operations Research , 34 ( 12 ) : 3515
   Web of Science ®Google Scholar
• Serrato , MA , Ryan , SM and Gaytán , J . 2007 . A Markov decision model to evaluate outsourcing in reverse logistics . International Journal of Production Research , 45 ( 18–19 ) : 4289 – 4315 .
   Web of Science ®Google Scholar
• Sharif , AM and Irani , Z . 2006 . Exploring fuzzy cognitive mapping for IS evaluation: a research note . European Journal of Operational Research , 173 ( 3 ) : 1175 – 1187 .
   Web of Science ®Google Scholar
• Shyur , H-J and Shih , H-S . 2006 . A hybrid MCDM model for strategic vendor selection . Mathematical and Computer Modelling , 44 ( 7–8 ) : 749 – 761 .
   Web of Science ®Google Scholar
• Small , MH and Chen , J . 1995 . Investment justification of advanced manufacturing technology: an empirical analysis . Journal of Engineering and Technology Management , 12 ( 1–2 ) : 27 – 55 .
   Web of Science ®Google Scholar
• Tarakci , H , Tang , K and Teyarachakul , S . 2009 . Learning effects on maintenance outsourcing . European Journal of Operational Research , 192 ( 1 ) : 138 – 150 .
   Web of Science ®Google Scholar
• Tomiura , E . 2009 . Foreign versus domestic outsourcing: firm-level evidence on the role of technology . International Review of Economics and Finance , 18 ( 2 ) : 219 – 226 .
   Web of Science ®Google Scholar
• Tran , L and Duckstein , L . 2002 . Comparison of fuzzy numbers using a fuzzy distance measure . Fuzzy Sets and Systems , 130 ( 3 ) : 331 – 341 .
   Web of Science ®Google Scholar
• Wadhwa , V and Ravindran , AR . 2007 . Vendor selection in outsourcing . Computers & Operations Research , 34 ( 12 ) : 3725 – 3737 .
   Web of Science ®Google Scholar
• Wang , JJ and Yang , DL . 2007 . Using a hybrid multi-criteria decision aid method for information systems outsourcing . Computers & Operations Research , 34 ( 12 ) : 3691 – 3700 .
   Web of Science ®Google Scholar
• Wang , KJ and Chen , MJ . 2009 . Cooperative capacity planning and resource allocation by mutual outsourcing using ant algorithm in a decentralized supply chain . Expert Systems with Applications , 36 ( 2 ) : 2831 – 2842 .
   Web of Science ®Google Scholar
• Yang , C and Huang , JB . 2000 . A decision model for IS outsourcing . International Journal of Information Management , 20 ( 2 ) : 225 – 239 .
   Web of Science ®Google Scholar
• Yang , DH . 2007 . Developing a decision model for business process outsourcing . Computers & Operations Research , 34 ( 12 ) : 3769 – 3778 .
   Web of Science ®Google Scholar
• Yoon , C . 2009 . The effects of organizational citizenship behaviors on ERP system success . Computers in Human Behavior , 35 ( 2 ) : 421 – 428 .
   Web of Science ®Google Scholar
• Yusuf , Y , Gunasekaran , A and Wu , C . 2006 . Implementation of enterprise resource planning in China . Technovation , 26 ( 12 ) : 1324 – 1336 .
   Web of Science ®Google Scholar
• Zadeh , L . 1965 . Fuzzy sets . Information and Control , 8 ( 3 ) : 338 – 353 .
   Google Scholar
• Zeng , J , An , M and Smith , NJ . 2007 . Application of a fuzzy based decision making methodology to construction project risk assessment . International Journal of Project Management , 25 ( 6 ) : 589 – 600 .
   Google Scholar