The mediator role of learning capability and business innovativeness between total quality management and financial performance

References

• Adebanjo, D. 2001. “TQM and Business Excellence: Is There Really a Conflict?” Measuring Business Excellence 5(3): 37–40.
   Google Scholar
• Akgün, A. E., J. C. Byrne, G. S. Lynn, and H. Keskin. 2007. “New Product Development in Turbulent Environments: Impact of Improvisation and Unlearning on New Product Performance.” Journal of Engineering and Technology Management 24(3): 203–230.
   Web of Science ®Google Scholar
• Akgün, A. E., H. Keskin, and J. C. Byrne. 2009. “Organizational Emotional Capability, Product and Process Innovation, and Firm Performance: An Empirical Analysis.” Journal of Engineering and Technology Management 26(3): 103–130.
   Web of Science ®Google Scholar
• Alegre, J., J. Pla-Barber, R. Chiva, and C. Villar. 2012. “Organisational Learning Capability, Product İnnovation Performance and Export İntensity.” Technology Analysis & Strategic Management 24(5): 511–526.
   Web of Science ®Google Scholar
• Anderson, J. C., and D. W. Gerbing. 1988. “Structural Equation Modeling in Practice: A Review and Recommended Two-step Approach.” Psychological Bulletin 103(3): 411–433.
   Web of Science ®Google Scholar
• Armstrong, J. S., and T. S. Overton. 1977. “Estimating Non-response Bias in Mail Surveys.” Journal of Marketing Research 14: 396–402.
   Web of Science ®Google Scholar
• Bagozzi, R. P., Y. Yi, and L. W. Phillips. 1991. “Assessing Construct Validity in Organizational Research.” Administrative Science Quarterly 36(3): 421–458.
   Web of Science ®Google Scholar
• Bou, C. J., and I. Beltran. 2005. “Total Quality Management, High Commitment Human Resource Strategy and Firm Performance: An Empirical Study.” Total Quality Management 16(1): 71–86.
   Google Scholar
• Calantone, R. J., S. T. Cavusgil, and Y. Zhao. 2002. “Learning Orientation, Firm Innovation Capability, and Firm Performance.” Industrial Marketing Management 31(6): 515–524.
   Web of Science ®Google Scholar
• Camison, C., and A. Villar-Lopez. 2010. “An Examination of the Relationship between Manufacturing Flexibility and Firm Performance: The Mediating Role of Innovation.” International Journal of Operations and Production Management 30(8): 853–878.
   Web of Science ®Google Scholar
• Camison, C., and A. Villar-Lopez. 2011. “Non-technical Innovation: Organizational Memory and Learning Capabilities as Antecedent Factors with Effects on Sustained Competitive Advantage.” Industrial Marketing Management 40: 1294–1304.
   Web of Science ®Google Scholar
• Chin, K. S., and S. Sofian. 2011. “The Impact of Human Capital and Total Quality Management on Corporate Performance: A Review.” Interdisciplinary Journal of Contemporary Research in Business 3(3): 1091–1100.
   Google Scholar
• Chiva, R., and J. Alegre. 2009. “Organizational Learning Capability and Job Satisfaction: An Empirical Assessment in the Ceramic Tile Industry.” British Journal of Management 20: 323–340.
   Web of Science ®Google Scholar
• Damanpour, F. 1992. “Organizational Size and Innovation.” Organization Studies 13(3): 375–402.
   Web of Science ®Google Scholar
• Damanpour, F., R. M. Walker, and C. N. Avellaneda. 2009. “Combinative Effects of Innovation Types and Organizational Performance: A Longitudinal Study of Service Organizations.” Journal of Management Studies 46(4): 650–675.
   Web of Science ®Google Scholar
• Dean, J. W., and J. R. Evans. 1994. Total Quality: Management, Organization and Society. St Paul, MN: West Publishing Company.
   Google Scholar
• Douglas, T. J., and W. Q. Judge Jr. 2001. “Total Quality Management Implementation and Competitive Advantage: The Role of Structural Control and Exploration.” Academy of Management Journal 44: 158–169.
   Web of Science ®Google Scholar
• Ellinger, A. D., A. E. Ellinger, B. Yang, and S. W. Howton. 2002. “The Relationship between the Learning Organization Concept and Firm’s Financial Performance: An Empirical Assessment.” Human Resource Development Quarterly 13(1): 5–21.
   Google Scholar
• Fink, L. 2007. “Coordination, Learning and Innovation: The Organizational Roles of e-Collaboration and Their Impacts.” International Journal of e-Collaboration 3(3): 53–70.
   Google Scholar
• Flynn, B. B., R. G. Schroeder, and S. Sakakibara. 1995. “The Impact of Quality Management Practices on Performance and Competitive Advantage.” Decision Sciences 26(5): 659–691.
   Web of Science ®Google Scholar
• Fornell, C., and D. F. Larcker. 1981. “Evaluating Structural Equation Models with Unobservable Variables and Measurement Error.” Journal of Marketing Research 18: 39–51.
   Web of Science ®Google Scholar
• Fuentes-Fuentes, M. M., F. J. Lloréns-Montes, and C. A. Albacete-Sáez. 2007. “Quality Management Implementation across Different Scenarios of Competitive Structure: An Empirical Investigation.” International Journal of Production Research 45(13): 2975–2995.
   Web of Science ®Google Scholar
• Habtay, S. R. 2012. “A Firm-level Analysis on the Relative Difference between Technology-driven and Market-driven Disruptive Business Model Innovations.” Creativity and Innovation Management 21(3): 290–303.
   Web of Science ®Google Scholar
• Hatcher, L. 1994. A Step-by-step Approach: To Using the SAS System for Factor Analysis and Structural Equation Modeling. Cary, NC: SAS Institute.
   Google Scholar
• Hendricks, K. B., and V. R. Singhal. 2000. “Firm Characteristics, Total Quality Management and Financial Performance.” Journal of Operations Management 19(3): 269–285.
   Web of Science ®Google Scholar
• Ho, D. C. K., V. G. Duffy, and H. M. Shih. 2001. “Total Quality Management: An Empirical Test for Mediation Effect.” International Journal of Production Research 39(3): 529–548.
   Web of Science ®Google Scholar
• Hung, R. Y. Y., B. Y.-H. Lien, B. Yang, C.-M. Wu, and Y.-M. Kuo. 2011. “Impact of TQM and Organizational Learning on Innovation Performance in the High-tech Industry.” International Business Review 20(2): 213–225.
   Web of Science ®Google Scholar
• Hurley, R. F., and G. T. M. Hult. 1998. “Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination.” Journal of Marketing 62(3): 42–54.
   Web of Science ®Google Scholar
• Jerez-Gomez, P., J. Cespedes-Lorente, and R. Valle-Cabera. 2005. “Organizational Learning Capability: A Proposal of Measurement.” Journal of Business Research 58: 715–725.
   Web of Science ®Google Scholar
• Kalchschmidt, M., Y. Nieto, and G. Reiner. 2010. “The Impact of Forecasting on Operational Performance: Mediation Effects through Flexibility Enablers.” Operations Management Research 3(3–4): 129–137.
   Web of Science ®Google Scholar
• Kaynak, H. 2003. “The Relationship between Total Quality Management Practice and Their Effects on Firm Performance.” Journal of Operations Management 21(4): 405–435.
   Web of Science ®Google Scholar
• Kenedy, N. 2007. “CSIRO and Australian Innovation: A Business Commentary.” Innovation: Management, Policy & Practice 9: 203–214.
   Web of Science ®Google Scholar
• Kober, R., T. Subramanniam, and J. Watson. 2012. “The Impact of Total Quality Management Adoption on Small and Medium Enterprises’ Financial Performance.” Accounting and Finance 52: 421–438.
   Web of Science ®Google Scholar
• Kristal, M. M., X. Huang, and R. G. Schroeder. 2010. “The Effect of Quality Management on Mass Customization Capability.” International Journal of Operations and Production Management 30(9): 900–922.
   Web of Science ®Google Scholar
• Kumar, V., F. Choisne, D. de Grosbois, and U. Kumar. 2009. “Impact of TQM on Company’s Performance.” International Journal of Quality & Reliability Management 26(1): 23–37.
   Google Scholar
• Lakshman, C. 2006. “A Theory of Leadership for Quality: Lessons from TQM for Leadership Theory.” Total Quality Management and Business Excellence 17(1): 41–60.
   Web of Science ®Google Scholar
• Lee, P.-M. 2002. “Sustaining Business Excellence through a Framework of Best Practices in TQM.” The TQM Magazine 14(3): 142–149.
   Google Scholar
• Lemon, M., and P. S. Sahota. 2004. “Organizational Culture as a Knowledge Repository for Increased Innovative Capacity.” Technovation 24(6): 483–498.
   Web of Science ®Google Scholar
• Li, Y., L. Wang, and Y. Liu. 2011. “Organisational Learning, Product Quality and Performance: The Moderating Effect of Social Ties in Chinese Cross-border Outsourcing.” International Journal of Production Research 49(1): 159–182.
   Web of Science ®Google Scholar
• Linderman, K., R. G. Schroeder, S. Zaheer, C. Liedtke, and A. S. Choo. 2004. “Integrating Quality Management Practices with Knowledge Creation Process.” Journal of Operations Management 22(6): 589–607.
   Web of Science ®Google Scholar
• Little, T. D., N. A. Card, J. A. Bovaird, K. J. Preacher, and C. S. Crandall. 2007. “Structural Equation Modeling of Mediation and Moderation with Contextual Factors.” In Modeling Contextual Effects in Longitudinal Studies, edited by T. D. Little, J. A. Bovaird and N. A. Card, 207–230. Mahwah, NJ: Lawrence Erlbaum Associates.
   Google Scholar
• Luzon, M. D. M., and J. V. Pasola. 2011. “Ambidexterity and Total Quality Management: Towards a Research Agenda.” Management Decision 49(6): 927–947.
   Web of Science ®Google Scholar
• Martinez-Lorente, A. R., F. Dewhurst, and B. G. Dale. 1999. “TQM and Business Innovation.” European Journal of Innovation Management 2(1): 12–19.
   Google Scholar
• Mele, C., and M. Colurcio. 2006. “The Evolving Path of TQM: Towards Business Excellence and Stakeholder Value.” International Journal of Quality and Reliability Management 23(5): 464–489.
   Google Scholar
• Miguel, B. C., and G. B. Santiago. 2010. “Application of the Total Quality Management Approach in a Spanish Retailer: The Case of Mercadona.” Total Quality Management 21(12): 1365–1381.
   Web of Science ®Google Scholar
• Miller, J. G., and A. V. Roth. 1994. “A Taxonomy of Manufacturing Strategies.” Management Science 40(3): 285–304.
   Web of Science ®Google Scholar
• Mol, M. J., and J. Birkinshaw. 2009. “The Sources of Management Innovation: When Firms Introduce New Management Practices.” Journal of Business Research 62: 1269–1280.
   Web of Science ®Google Scholar
• Perdomo-Ortiz, J., J. G. Benito, and J. Galende. 2009. “The Intervening Effect of Business Innovation Capability on the Relationship between Total Quality Management and Technological Innovation.” International Journal of Production Research 47(18): 5087–5107.
   Web of Science ®Google Scholar
• Perdomo-Ortiz, J., J. Gonzalez-Benito, and J. Galende. 2006. “Total Quality Management as a Fore Runner of Business Innovation Capability.” Technovation 26(10): 1170–1185.
   Web of Science ®Google Scholar
• Prajogo, D. I., and S. W. Hong. 2008. “The Effect of TQM on Performance in R&D Environments: A Perspective from South Korean Firms.” Technovation 28: 855–863.
   Web of Science ®Google Scholar
• Prajogo, D. I., and A. S. Sohal. 2001. “TQM and Innovation: A Literature Review and Research Framework.” Technovation 21: 539–558.
   Web of Science ®Google Scholar
• Prajogo, D. I., and A. S. Sohal. 2006. “The Integration of TQM and Technology/R&D Management in Determining Quality and Innovation Performance.” The International Journal of Management Science 34: 296–312.
   Web of Science ®Google Scholar
• Prieto, I. M., and E. Revilla. 2006. “Assessing the Impact of Learning Capability on Business Performance: Empirical Evidence from Spain.” Management Learning 37(4): 499–522.
   Web of Science ®Google Scholar
• Reed, R., D. J. Lemak, and J. C. Montgomery. 1996. “Beyond Process: TQM Content and Firm Performance.” Academy of Management Review 21(1): 173–202.
   Web of Science ®Google Scholar
• Robson, S., and M. Kenchatt. 2009. “First Findings from the UK Innovation Survey 2009.” Economic & Labour Market Review 4(3): 28–35.
   Google Scholar
• Sako, M. 2012. “Technology Strategy and Management Business Models for Strategy and Innovation.” Communications of the ACM 55(7): 22–24.
   Web of Science ®Google Scholar
• Sampaio, P., P. Saraiva, and A. Monteiro. 2012. “A Comparison and Usage Overview of Business Excellence Models.” The TQM Journal 24(2): 181–200.
   Google Scholar
• Samson, D., and M. Terziovski. 1999. “The Relationship between Total Quality Management Practices and Operational Performance.” Journal of Operations Management 17: 393–409.
   Google Scholar
• Santos-Vijande, M. L., and L. I. Álvarez-González. 2007. “Innovativeness and Organizational Innovation in Total Quality Oriented Firms: The Moderating Role of Market Turbulence.” Technovation 27(9): 514–532.
   Web of Science ®Google Scholar
• Shahin, A. 2011. “An Investigation on the Influence of Total Quality Management on Financial Performance the Case of Boutan Industrial Corporation.” International Journal of Business and Social Science 2(15): 105–112.
   Google Scholar
• Terziovski, M., A. Howel, A. Sohal, and M. Morrison. 2000. “Establishing Mutual Dependence between TQM and the Learning Organization: A Multiple Case Study Analysis.” Learning Organization 7(1): 23–32.
   Google Scholar
• Trigkas, M., I. Papadopoulos, and C. Karagouni. 2012. “Economic Efficiency of Wood and Furniture Innovation System.” European Journal of Innovation Management 15(2): 150–176.
   Google Scholar
• Vanichchinchai, A., and B. Igel. 2011. “The İmpact of Total Quality Management on Supply Chain Management and Firm’s Supply Performance.” International Journal of Production Research 49(11): 3405–3424.
   Web of Science ®Google Scholar
• Wang, C. L., and P. K. Ahmed. 2004. “The Development and Validation of the Organizational Innovativeness Construct Using Confirmatory Factor Analysis.” European Journal of Innovation Management 7(4): 303–313.
   Google Scholar
• Wild, R. 1980. Production Operations Management. 2nd ed. London: Holt, Rinehart and Winston.
   Google Scholar
• Yeung, A. C. L., K. H. Lai, and R. W. Yee. 2007. “Organizational Learning, İnnovativeness, and Organizational Performance: A Qualitative Investigation.” International Journal of Production Research 45(11): 2459–2477.
   Web of Science ®Google Scholar
• York, K. M., and C. E. Miree. 2004. “Causation or Covariation: An Empirical Re-examination of the Link between TQM and Financial Performance.” Journal of Operations Management 22(3): 291–311.
   Web of Science ®Google Scholar
• Youndt, M. A., S. A. Snell, J. W. Dean, and D. P. Lepak. 1996. “Human Resource Management, Manufacturing Strategy, and Firm Performance.” Academy of Management Journal 39(4): 836–866.
   Web of Science ®Google Scholar
• Zhang, D., K. Linderman, and R. G. Schroeder. 2012. “The Moderating Role of Contextual Factors on Quality Management Practices.” Journal of Operations Management 30(1/2): 12–23.
   Web of Science ®Google Scholar