Criteria for a lean organisation: development of a lean assessment tool

References

• Abdulmalek, F. A., and J. Rajgopal. 2007. “Analyzing the Benefits of Lean Manufacturing and Value Stream Mapping via Simulation: A Process Sector Case Study.” International Journal of Production Economics 107: 223–236.10.1016/j.ijpe.2006.09.009
   Web of Science ®Google Scholar
• Agrawal, A., and R. J. Graves. 1999. “A Distributed Systems Model for Estimation of Printed Circuit Board Fabrication Costs.” Production Planning & Control 10 (7): 650–658.10.1080/095372899232722
   Web of Science ®Google Scholar
• Agus, A., and M. S. Hajinoor. 2012. “Lean Production Supply Chain Management as Driver towards Enhancing Product Quality and Business Performance: Case Study of Manufacturing Companies in Malaysia.” International Journal of Quality & Reliability Management 29: 92–121.
   Google Scholar
• Allen, N. J., and T. D. Hecht. 2004. “The ‘Romance of Teams’: Toward an Understanding of Its Psychological Underpinnings and Implications.” Journal of Occupational and Organizational Psychology 77: 439–461.10.1348/0963179042596469
   Web of Science ®Google Scholar
• Allen, J., C. Robinson, and D. Stewart. 2001. Lean Manufacturing: A Plant Floor Guide. Dearborn, MI: Society of Manufacturing Engineers.
   Google Scholar
• Appelbaum, E., T. Bailey, P. Berg, and A. L. Kalleberg. 2000. Manufacturing Advantage: Why High Performance Work Systems Pay off. Ithaca, NY: Cornell University Press.
   Google Scholar
• Aydin, O., and F. Pakdil. 2008. “Fuzzy SERVQUAL Analysis in Airline Services.” Organizacija 41 (3): 108–115.
   Google Scholar
• Bamber, L., and B. G. Dale. 1999. “Lean Production: A Study of Application in a Traditional Manufacturing Environment.” Production Planning and Control 11 (3): 291–298.
   Web of Science ®Google Scholar
• Barney, J. B. 2001. “Is the Resource-based “View” a Useful Perspective for Strategic Management Research? Yes.” Academy of Management Review 26: 41–56.
   Web of Science ®Google Scholar
• Batt, R. 2001. “The Economics of Teams among Technicians.” British Journal of Industrial Relations 39: 1–24.10.1111/bjir.2001.39.issue-1
   Web of Science ®Google Scholar
• Bayou, M. E., and A. De Korvin. 2008. “Measuring the Leanness of Manufacturing Systems: A Case Study of Ford Motor Company and General Motors.” Journal of Engineering Technology Management 25: 285–304.
   Web of Science ®Google Scholar
• Behrouzi, F., and K. Y. Wong. 2011. “Lean Performance Evaluation of Manufacturing Systems: A Dynamic and Innovative Approach.” Procedia Computer Science 3: 388–395.10.1016/j.procs.2010.12.065
   Google Scholar
• Berry, L. L., and A. Parasuraman. 1992. “Prescriptions for a Service Quality Revolution in America.” Organizational Dynamics 20 (4): 4–15.
   Web of Science ®Google Scholar
• Bhasin, S. 2008. “Lean and Performance Management.” Journal of Manufacturing Technology Management 19: 670–684.
   Google Scholar
• Bhasin, S. 2011. “Measuring the Leanness of an Organisation.” International Journal of Lean Six Sigma 2 (1): 55–74.10.1108/20401461111119459
   Google Scholar
• Birdi, K., C. Clegg, M. Patterson, A. Robinson, C. B. Stride, T. D. Wall, and S. J. Wood. 2008. “The Impact of Human Resource and Operational Management Practices on Company Productivity: A Longitudinal Study.” Personnel Psychology 61: 467–501.10.1111/peps.2008.61.issue-3
   Web of Science ®Google Scholar
• Bond, T. 1999. “The Role of Performance Measurement in Continuous Improvement.” International Journal of Operations & Production Management 19: 1318–1334.10.1108/01443579910294291
   Web of Science ®Google Scholar
• Camacho-Miñano, M., J. Moyano-Fuentes, and M. Sacristán-Díaz. 2013. “What Can We Learn from the Evolution of Research on Lean Management Assessment?” International Journal of Production Research 51 (4): 1098–1116.10.1080/00207543.2012.677550
   Web of Science ®Google Scholar
• Comm, C. L., and D. F. X. Mathaisel. 2000. “A Paradigm for Benchmarking Lean Initiatives for Quality Improvement.” Benchmarking: An International Journal 7 (2): 118–128.10.1108/14635770010298584
   Google Scholar
• Connor, G. 2001. Lean Manufacturing for the Small Shop. Dearborn, MI: Society of Manufacturing Engineers.
   Google Scholar
• Crosby, P. B. 1979. Quality is Free: The Art of Quality Making Certain. New York: McGraw Hill.
   Google Scholar
• Cuatrecasas Arbós, Lluı́s. 2002. “Design of a Rapid Response and High Efficiency Service by Lean Production Principles: Methodology and Evaluation of Variability of Performance.” International Journal of Production Economics 80 (2): 169–183.10.1016/S0925-5273(02)00316-X
   Web of Science ®Google Scholar
• Deflorin, P., and M. Scherrer-Rathje. 2012. “Challenges in the Transformation to Lean Production from Different Manufacturing-process Choices: A Path-dependent Perspective.” International Journal of Production Research 50 (14): 3956–3973.10.1080/00207543.2011.613862
   Web of Science ®Google Scholar
• Deming, W. E. 1986. Out of the Crisis. Cambridge, MA: MIT Press.
   Google Scholar
• Dennis, P. 2002. Lean Production Simplified. New York: Productivity Press.
   Google Scholar
• Devlin, S. J., H. K. Dong, and M. Brown. 1993. “Selecting a Scale for Measuring Quality.” Marketing Research 5 (3): 12–17.
   Google Scholar
• Dimancescu, D., P. Hines, and N. Rich. 1997. The Lean Enterprise. New York: Amazon.
   Google Scholar
• Doolen, T. L., and M. E. Hacker. 2005. “A Review of Lean Assessment in Organizations: An Exploratory Study of Lean Practices by Electronics Manufacturers.” Journal of Manufacturing Systems 24 (1): 55–67.10.1016/S0278-6125(05)80007-X
   Web of Science ®Google Scholar
• Ehret, O., and P. Cooke. 2010. “Conceptualising Aerospace Outsourcing: Airbus UK and the Lean Supply Approach.” International Journal of Technology Management 50 (3/4): 300–317.10.1504/IJTM.2010.032678
   Web of Science ®Google Scholar
• Feld, W. M. 2000. Lean Manufacturing: Tools, Techniques, and How to Use Them. Alexandria, VA: St. Lucie Press.10.1201/AUERESOURMGT
   Google Scholar
• Ferdousi, F., and A. Ahmed. 2010. “How Becoming Lean Can Improve Performance: A Study on Bangladeshi Garment Industry.” Prabandhan: Indian Journal of Management 3 (9): 36–42.
   Google Scholar
• Frese, M., W. Kring, A. Soose, and J. Zempel. 1996. “Personal Initiative at Work: Differences between East and West Germany.” Academy of Management Journal 39: 37–63.10.2307/256630
   Web of Science ®Google Scholar
• Fullerton, R. R., and W. F. Wempe. 2009. “Lean Manufacturing, Non-financial Performance Measures, and Financial Performance.” International Journal of Operations and Production Management 29 (3): 214–240.10.1108/01443570910938970
   Web of Science ®Google Scholar
• Goodson, R. E. 2002. “Read a Plant Fast.” Harvard Business Review, May 3–11.
   Web of Science ®Google Scholar
• Hackman, J. R., and G. R. Oldham. 1976. “Motivation through the Design of Work: Test of a Theory.” Organizational Behavior and Human Performance 16: 250–279.10.1016/0030-5073(76)90016-7
   Web of Science ®Google Scholar
• Harvey, C., and J. Denton. 1999. “To Come of Age: The Antecedents of Organizational Learning.” Journal of Management Studies 36: 897–916.10.1111/1467-6486.00163
   Web of Science ®Google Scholar
• Heizer, J., and B. Render. 2004. Principles of Operations Management. Upper Saddle River, NJ: Pearson/Prentice Hall.
   Google Scholar
• Hines, P., M. Holweg, and N. Rich. 2004. “Learning to Evolve: A Review of Contemporary Lean Thinking.” International Journal of Operations and Production Management 24: 994–1011.10.1108/01443570410558049
   Web of Science ®Google Scholar
• Hino, S. 2006. Inside the Mind of Toyota. New York: Productivity Press.
   Google Scholar
• Hoss, M., and C. Schwengber ten Caten. 2013. “Lean Schools of Thought.” International Journal of Production Research 51 (11): 3270–3282.10.1080/00207543.2012.762130
   Web of Science ®Google Scholar
• Hunter, S. L., S. Bullard, and P. H. Steele. 2004. “Lean Production in the Furniture Industry: The Double D Assembly Cell.” Forest Products Journal 54 (4): 32–38.
   Web of Science ®Google Scholar
• Huselid, M. A. 1995. “The Impact of Human Resource Management Practices on Turnover, Productivity, and Corporate Financial Performance.” Academy of Management Journal 38: 635–672.10.2307/256741
   Web of Science ®Google Scholar
• Imai, M. 1986. The Key to Japan’s Competitive Success. New York: McGraw-Hill.
   Google Scholar
• James-Moore, S. M., and A. Gibbons. 1997. “Is Lean Manufacture Universally Relevant? An Investigative Methodology.” International Journal of Operations and Production Management 17 (9): 899–911.10.1108/01443579710171244
   Web of Science ®Google Scholar
• Juran, J. M. 1951. Quality Control Handbook. New York: McGraw-Hill.
   Google Scholar
• Juran, J. M. 1989. Juran on Leadership for Quality. New York: Free Press.
   Google Scholar
• Juran, J. M., and F. M. Gryna. 1988. Juran’s Quality Control Handbook. New York: McGraw-Hill.
   Google Scholar
• Karlsson, C., and P. Åhlström. 1996. “Assessing Changes towards Lean Production.” International Journal of Operations and Production Management 16 (2): 24–41.10.1108/01443579610109820
   Web of Science ®Google Scholar
• Kokuryo, J. 1996. “From Closed Network to Open Network: Transformation of the Japanese Economy in the Information Age.” JIPDEC Information Quarterly 105: 36–54.
   Google Scholar
• Kolarik, W. J. 1995. Creating Quality. New York: McGraw- Hill.
   Google Scholar
• Krafcik, J. F. 1988. “Triumph of the Lean Production System.” Sloan Management Review 30 (1): 41–52.
   Web of Science ®Google Scholar
• Kwak, Y. H., and F. T. Anbari. 2006. “Benefits, Obstacles, and Future of Six Sigma Approach.” Technovation 26: 708–715.10.1016/j.technovation.2004.10.003
   Web of Science ®Google Scholar
• Lado, A. A., and M. C. Wilson. 1994. “Human Resource Systems and Sustained Competitive Advantage: a Competency-Based Perspective.” Academy of Management Review 19: 699–727.
   Web of Science ®Google Scholar
• Laureani, A., J. Antony, and A. Douglas. 2010. “Lean Six Sigma in a Call Centre: A Case Study.” International Journal of Productivity & Performance Management 59 (8): 757–768.
   Google Scholar
• Lawler, E. E. 1986. High-Involvement Management: Participative Strategies for Improving Organizational Performance. San Francisco, CA: Jossey-Bass.
   Google Scholar
• Lawler III, E. E., S. A. Mohrman, and G. E. Ledford. 1992. Employee Involvement and TQM: Practice and Results in Fortune 1000 Companies. San Francisco, CA: Jossey-Bass.
   Google Scholar
• Lawler III, E. E., S. A. Mohrman, and G. E. Ledford. 1995. Creating High Performance Organizations: Practices and Results of Employee Involvement and Total Quality Management in Fortune 1000 Companies. San Francisco, CA: Jossey-Bass.
   Google Scholar
• Leach, D. J., T. D. Wall, and P. R. Jackson. 2003. “The Effect of Empowerment on Job Knowledge: An Empirical Test Involving Operators of Complex Technology.” Journal of Occupational and Organizational Psychology 76: 27–52.10.1348/096317903321208871
   Web of Science ®Google Scholar
• Leach, D. J., T. D. Wall, S. G. Rogelberg, and P. R. Jackson. 2005. “Team Autonomy, Performance, and Member Job Strain: Uncovering the Teamwork KSA Link.” Applied Psychology: An International Review 54: 1–24.10.1111/apps.2005.54.issue-1
   Web of Science ®Google Scholar
• Li, J. 2013. “Continuous Improvement at Toyota Manufacturing Plant: Applications of Production Systems Engineering Methods.” International Journal of Production Research 51: 7235–7249..
   Web of Science ®Google Scholar
• Li, S. G., and Y. L. Rong. 2009. “The Reliable Design of One-piece Flow Production System Using Fuzzy Ant Colony Optimization.” Computers & Operations Research 36 (5): 1656–1663.
   Web of Science ®Google Scholar
• Liker, J. K. 1998. “Introduction: Bringing Lean back to the USA.” In Becoming Lean: Inside Stories of U.S. Manufacturers, edited by J. K. Liker, 3–40. Portland, OR: Productivity Press.
   Google Scholar
• Liker, J. K. 2004. Toyota Way. New York: McGraw-Hill.
   Google Scholar
• J.K.Liker1998. “Introduction: Bringing Lean back to the USA.” In Becoming Lean: Inside Stories of U.S. Manufacturers, edited by J.K.Liker, 3–40. PortlandOR: Productivity Press.
   Google Scholar
• Liker, J. K., and J. M. Morgan. 2006. “The Toyota Way in Services: The Case of Lean Product Development.” Academy of Management Perspectives 20 (2): 5–20.10.5465/AMP.2006.20591002
   Web of Science ®Google Scholar
• Longoni, A., M. Pagell, D. Johnston, and A. Veltri. 2013. “When Does Lean Hurt? – An Exploration of Lean Practices and Worker Health and Safety Outcomes.” International Journal of Production Research 51 (11): 3300–3320.10.1080/00207543.2013.765072
   Web of Science ®Google Scholar
• MacDuffie, J. P. 1995. “Human Resource Bundles and Manufacturing Performance: Organizational Logic and Flexible Production Systems in the World Auto Industry.” Industrial and Labor Relations Review 48: 197–221.10.2307/2524483
   Web of Science ®Google Scholar
• Mann, D. 2005. Creating a Lean Culture. New York: Productivity Press.
   Google Scholar
• Maskell, B. H. 2000. “Lean Accounting for Lean Manufacturers.” Manufacturing Engineering 125: 46–53.
   Google Scholar
• Mast, D. J. 2011. “The Tactical Use of Constraints and Structure in Diagnostic Problem Solving.” Omega 39: 702–709.10.1016/j.omega.2011.02.002
   Web of Science ®Google Scholar
• McDonald, T., E. M. Van Aken, and A. F. Rentes. 2002. “Utilising Simulation to Enhance Value Stream Mapping: A Manufacturing Case Application.” International Journal of Logistics: Research and Applications 5 (2): 213–232.10.1080/13675560210148696
   Google Scholar
• Monden, Y. 1998. Toyota Production System: An Integrated Approach to Just-in-Time. Norcross, GA: Engineering & Management Press.
   Google Scholar
• Montgomery, D. C. 2005. Statistical Quality Control. New York: John Wiley & Sons.
   Google Scholar
• Naumann, E., and K. Giel. 1995. Customer Satisfaction Measurement and Management. Boise, ID: Thomson Executive Press.
   Google Scholar
• Nicholas, J. 2012. “An Integrated Lean-methods Approach to Hospital Facilities Redesign.” Hospital Topics 90: 47–55.10.1080/00185868.2012.679911
   PubMedGoogle Scholar
• Ohno, T. 1988. Toyota Production System beyond Large-scale Production. Portland, OR: Productivity Press.
   Google Scholar
• Orsburn, J. D., and L. Moran. 2000. The New Self-Directed Work Teams: Mastering the Challenge. New York: McGraw-Hill.
   Google Scholar
• Panizzolo, R. 1998. “Applying the Lessons Learned from 27 Lean Manufacturers: The Relevance of Relationships Management.” International Journal Production Economics 55: 223–240.10.1016/S0925-5273(98)00066-8
   Web of Science ®Google Scholar
• Parker, S. K., and T. D. Wall. 1998. Job and Work Design. London: Sage.
   Google Scholar
• Parker, S. K., H. Williams, and N. Turner. 2006. “Modeling the Antecedents of Proactive Behavior at Work.” Journal of Applied Psychology 91: 636–652.10.1037/0021-9010.91.3.636
   PubMed Web of Science ®Google Scholar
• Pettersen, J. 2009. “Defining Lean Production: Some Conceptual and Practical Issues.” The TQM Journal 21 (2): 127–142.10.1108/17542730910938137
   Google Scholar
• Pfeffer, J. 1994. Competitive Advantage through People. Boston, MA: Harvard University Press.
   Google Scholar
• Power, J., and D. Waddell. 2004. “The Link between Self-managed Work Teams and Learning Organizations using Performance Indicators.” The Learning Organization 11: 244–259.10.1108/09696470410533003
   Google Scholar
• Rogers, D. S., D. M. Lambert, K. L. Croxton, and S. J. García-Dastugue. 2002. “The Returns Management Process.” The International Journal of Logistics Management 13 (2): 1–18.10.1108/09574090210806397
   Google Scholar
• Rogers, D. S., R. S. Tibben-Lembke, K. Banasiak, K. Brokmann, and T. Johnson, 2001. “Reverse Logistics Challenges.” Proceedings of the 2001 Council of Logistics Management Annual Conference, Oak Brook, IL. P.1.
   Google Scholar
• Rothstein, J. S. 2004. “Creating Lean Industrial Relations: General Motors in Silao.” Mexico. Competition & Change 8 (3): 203–221.
   Google Scholar
• Saary, M. J. 2008. “Radar Plots: A Useful Way for Presenting Multivariate Health Care Data.” Journal of Clinical Epidemiology 61 (4): 311–317.10.1016/j.jclinepi.2007.04.021
   PubMed Web of Science ®Google Scholar
• Saurin, T. A., G. A. Marodin, and J. L. D. Ribeiro. 2011. “A Framework for Assessing the Use of Lean Production Practices in Manufacturing Cells.” International Journal of Production Research 49: 3211–3230.10.1080/00207543.2010.482567
   Web of Science ®Google Scholar
• Searcy, D. 2009. “Developing a Lean Performance Score.” Strategic Finance 91 (3): 34–39.
   Google Scholar
• Shah, R., and P. T. Ward. 2003. “Lean Manufacturing: Context, Practice Bundles, and Performance.” Journal of Operations Management 21: 129–149.10.1016/S0272-6963(02)00108-0
   Web of Science ®Google Scholar
• Shah, R., and P. T. Ward. 2007. “Defining and Developing Measures of Lean Production.” Journal of Operations Management 25: 785–805.10.1016/j.jom.2007.01.019
   Web of Science ®Google Scholar
• Shaw, M. E., and P. R. Costanzo. 1970. Theories of Social Psychology. New York: McGraw-Hill.
   Google Scholar
• Shileds, H. 2006. “Attacking Lean Wastes.” Quality Progress 39 (8): 78–79.
   Google Scholar
• Shingo, S. 1981. A Study of the Toyota Production System from an Industrial Engineering Viewpoint. Cambridge, MA: Productivity Press.
   Google Scholar
• Singh, B., S. K. Garg, and S. K. Sharma. 2010. “Development of Index for Measuring Leanness: Study of an Indian Auto Component Industry.” Measuring Business Excellence 14: 46–53.10.1108/13683041011047858
   Google Scholar
• Soriano-Meier, H., and P. L. Forrester. 2002. “A Model for Evaluating the Degree of Leanness of Manufacturing Firms.” Integrated Manufacturing Systems 13 (2): 104–109.10.1108/09576060210415437
   Google Scholar
• Stevenson, J. 2007. Operations Management. 9th ed. Boston, MA: McGraw Hill-Irwin.
   Google Scholar
• Superville, C. R., S. F. Jones, and J. L. Boyd. 2003. “Quality Costing: Modeling with Suggestions for Managers.” International Journal of Management 20 (3): 346–350.
   Google Scholar
• Swamidass, P. M. 2007. “The Effect of TPS on US Manufacturing during 1981–1998: Inventory Increased or Decreased as a Function of Plant Performance.” International Journal of Production Research 45 (16): 3763–3778.10.1080/00207540701223675
   Web of Science ®Google Scholar
• Swink, M., S. A. Melnyk, M. B. Cooper, and J. L. Hartley. 2011. Managing Operations across the Supply Chain. New York: McGraw Hill.
   Google Scholar
• Taggart, P. 2009. “The Effectiveness of Lean Manufacturing Audits in Driving İmprovements in Operational Performance.” Thesis (MS), University of the Witwatersrand, Johannesburg.
   Google Scholar
• Taj, S. 2005. “Applying Lean Assessment Tools in Chinese Hi-tech Industries.” Management Decision 43: 628–643.10.1108/00251740510593602
   Google Scholar
• Wan, H. D., and F. F. Chen. 2008. “A Leanness Measure of Manufacturing Systems for Quantifying Impacts of Lean Initiatives.” International Journal of Production Research 46 (23): 6567–6584.10.1080/00207540802230058
   Web of Science ®Google Scholar
• Way, S. A. 2002. “High Performance Work Systems and Intermediate Indicators of Firm Performance within the US Small Business Sector.” Journal of Management 28: 765–785.
   Web of Science ®Google Scholar
• Wilson, L. 2010. How to Implement Lean Manufacturing. New York: Mc-Graw Hill.
   Google Scholar
• Womack, J., and D. Jones. 1996. Lean Thinking. New York, NY: Simon and Schuster.
   Google Scholar
• Womack, J. P., D. T. Jones, and D. Roos. 1990. The Machine that Changed the World. New York: Rawson Associates.
   Google Scholar
• Womack, J. P., D. T. Jones, and D. Roos. 2007. The Machine That Changed the World. New York: Free Press.
   Google Scholar
• Wood, S. J. 2005. “Organizational Performance and Manufacturing Practices.” In The Essentials for the New Workplace, edited by D. Holman, D. T. D. Wall, C. W. Clegg, P. Sparrow, and A. Howard, 197–218. New YorkNY: Wiley.
   Google Scholar
• Wright, P. M., and G. McMahan. 1992. “Theoretical Perspectives for Strategic Human Resource Management.” Journal of Management 18: 295–320.10.1177/014920639201800205
   Web of Science ®Google Scholar
• Yauch, C. A., and H. J. Steudel. 2002. “Cellular Manufacturing for Small Business: Key Cultural Factors That Impact the Conversation Process.” Journal of Operations Management 20: 593–617.10.1016/S0272-6963(02)00029-3
   Web of Science ®Google Scholar
• Yavuz, M., and S. Tufekci. 2006. “Dynamic Programming Solution to the Batching Problem in Just-in-time Flow-shops.” Computers & Industrial Engineering 51: 416–432.
   Web of Science ®Google Scholar
• Zadeh, L. A. 1965. “Fuzzy Sets.” Information and Control 8: 338–353.10.1016/S0019-9958(65)90241-X
   Web of Science ®Google Scholar
• Zarbo, R. 2011. “Bringing Ford’s Ideas Alive at Henry Ford Health System Labs through PDCA Leadership.” In The Toyota Way to Continuous Improvement, edited by J. K. Liker and J. K. Franz, 225–259. New York: Mc-Graw Hill.
   Google Scholar
• Zipkin, P. H. 2000. Foundations of Inventory Management. New York: Irwin Professional Pub.
   Google Scholar