395
Views
3
CrossRef citations to date
0
Altmetric
Articles

Machine diagnostic service centre design under imperfect diagnosis with uncertain error cost consideration

, &
Pages 3015-3035 | Received 22 Mar 2018, Accepted 17 May 2019, Published online: 15 Jul 2019

References

  • Alizamir, S., F. D. Véricourt, and P. Sun. 2013. “Diagnostic Accuracy under Congestion.” Management Science 59 (1): 157–171. doi: 10.1287/mnsc.1120.1576
  • Arts, J., and R. Basten. 2018. “Design of Multi-component Periodic Maintenance Programs with Single-component Models.” IIE Transactions 50 (7): 606–615.
  • Bimpikis, K., and M. G. Markakis. 2019. “Learning and Hierarchies in Service Systems.” Management Science 65 (3): 1268–1285. doi: 10.1287/mnsc.2017.2976
  • Cain, M. 1989. “Median Predictive Cost of Error with an Asymmetric Cost Function.” Journal of the Operational Research Society 40 (8): 735–740. doi: 10.1057/jors.1989.125
  • Cho, D. D., K. M. Bretthauer, K. D. Cattani, and A. F. Mills. 2019. “Behaviour Aware Service Staffing.” Production and Operation Management 28 (5): 1285–1304. doi: 10.1111/poms.12988
  • Dai, T., M. Akan, and S. Tayur. 2016. “Imaging Room and Beyond: The Underlying Economics Behind Physicians’ Test-ordering Behavior in Outpatient Services.” Manufacturing & Service Operations Management 19 (1): 99–113. doi: 10.1287/msom.2016.0594
  • Debo, L. G., L. B. Toktay, and L. N. van Wassenhove. 2008. “Queuing for Expert Services.” Management Science 54 (8): 1497–1512. doi: 10.1287/mnsc.1080.0867
  • Dhouib, K., A. Gharbi, and M. N. B. Aziza. 2012. “Joint Optimal Production Control/Preventive Maintenance Policy for Imperfect Process Manufacturing Cell.” International Journal of Production Economics 137 (1): 126–136. doi: 10.1016/j.ijpe.2012.01.023
  • Ding, Y., E. Park, M. Nagarajan, and E. Grafstein. 2019. “Patient Prioritization in Emergency Department Triage Systems: An Empirical Study of the Canadian Triage and Acuity Scale (CTAS).” Manufacturing & Service Operation Management. Published Online.
  • Dobson, G., and A. Sainathan. 2011. “On the Impact of Analyzing Customer Information and Prioritizing in a Service System.” Decision Support Systems 51 (4): 875–883. doi: 10.1016/j.dss.2011.02.006
  • Dorsman, J. P. L., M. Vlasiou, and B. Zwart. 2015. “Heavy-traffic Asymptotics for Networks of Parallel Queues with Markov-modulated Service Speeds.” Queueing Systems 79 (3–4): 293–319. doi: 10.1007/s11134-014-9422-x
  • Duan, C., C. Deng, A. Gharaei, J. Wu, and B. Wang. 2018. “Selective Maintenance Scheduling under Stochastic Maintenance Quality with Multiple Maintenance Actions.” International Journal of Production Research 56(23): 7160–7178. doi: 10.1080/00207543.2018.1436789
  • Goodwin, P. 2005. “Providing Support for Decisions Based on Time Series Information under Conditions of Asymmetric Loss.” European Journal of Operational Research 163 (2): 388–402. doi: 10.1016/j.ejor.2003.10.039
  • Huang, C. H., and C. H. Wang. 2016. “Optimization of Preventive Maintenance for a Multi-state Degraded System by Monitoring Component Performance.” Journal of Intelligent Manufacturing 27: 1151–1170. doi: 10.1007/s10845-014-0940-5
  • Iravani, S. M. R., and V. Krishnamurthy. 2008. “Workforce Agility in Repair and Maintenance Environments.” Manufacturing & Service Operations Management 9 (2): 168–184. doi: 10.1287/msom.1060.0132
  • Kaiser, U., and J. Wright. 2006. “Price Structure in Two-sided Markets: Evidence From the Magazine Industry.” International Journal of Industrial Organization 24 (1): 1–28. doi: 10.1016/j.ijindorg.2005.06.002
  • Khalili, S., H. Hosseini Nasab, and F. Moobed. 2015. “Optimal Assignment of Human Resources for Maintenance Departments Using Fuzzy Queuing Systems.” International Journal of Production Research 53 (15): 4583–4593. doi: 10.1080/00207543.2014.998791
  • Khatab, A., C. Diallo, E. Aghezzaf, and U. Venkatadri. 2019. “Integrated Production Quality and Condition-based Maintenance Optimisation for a Stochastically Deteriorating Manufacturing System.” International Journal of Production Research 57 (8): 2480–2497. doi: 10.1080/00207543.2018.1521021
  • Ko, Y. M., and E. Byon. 2017. “Condition-based Joint Maintenance Optimization for a Large-scale System with Homogeneous Units.” IIE Transactions 49 (5): 493–504.
  • Kurz, J. 2016. “Capacity Planning for a Maintenance Service Provider with Advanced Information.” European Journal of Operational Research 251 (2): 466–477. doi: 10.1016/j.ejor.2015.11.029
  • Le, M. D., and C. M. Tan. 2013. “Optimal Maintenance Strategy of Deteriorating System under Imperfect Maintenance and Inspection Using Mixed Inspection Scheduling.” Reliability Engineering & System Safety 113 (6): 21–29. doi: 10.1016/j.ress.2012.11.025
  • Lee, H. H., E. J. Pinker, and R. A. Shumsky. 2012. “Outsourcing a Two-level Service Process.” Management Science 58 (8): 1569–1584. doi: 10.1287/mnsc.1110.1503
  • Li, S., H. K. Cheng, and Y. Jin. 2018. “Optimal Distribution Strategy for Enterprise Software: Retail, SaaS, or Dual Channel.” Production and Operations Management 27(11): 1928–1939. doi: 10.1111/poms.12909
  • Li, K., Y. Li, Q. Gu, and A. Ingersoll. 2019. “Joint Effects of Remanufacturing Channel Design and After-sales Service Pricing: An Analytical Study.” International Journal of Production Research 57: 1–16. doi: 10.1080/00207543.2018.1456699
  • Liao, W. Z. 2011. “Research of Predictive Maintenance Policy and Integrated Production Scheduling Model Based on Machine Degradation.” (PhD., diss.). Shanghai Jiaotong University, Shanghai. (In Chinese).
  • Maddah, B., W. W. Nasr, and A. Charanek. 2017. “A Multi-station System for Reducing Congestion in High-variability Queues.” European Journal of Operational Research 262 (2): 602–619. doi: 10.1016/j.ejor.2017.04.035
  • Nguyen, K. A., P. Do, and A. Grall. 2014. “Condition-based Maintenance for Multi-component Systems Using Importance Measure and Predictive Information.” International Journal of Systems Science Operations & Logistics 1 (4): 228–245. doi: 10.1080/23302674.2014.983582
  • Nourelfath, M., N. Nahas, and M. Ben-Daya. 2016. “Integrated Preventive Maintenance and Production Decisions for Imperfect Processes.” Reliability Engineering & System Safety 148: 21–31. doi: 10.1016/j.ress.2015.11.015
  • Oosterom, C. V., H. Peng, and G. J. van Houtum. 2017. “Maintenance Optimization for a Markovian Deteriorating System with Population Heterogeneity.” IIE Transactions 49 (1): 96–109.
  • Paç, MF., and S. Veeraraghavan. 2015. False diagnosis and overtreatment in services. SSRN, Working Paper
  • Saghafian, S., W. J. Hopp, S. M. R. Iravani, Y. Cheng, and D. Diermeier. 2018. “Workload Management in Telemedical Physician Triage and Other Knowledge-based Service Systems.” Management Science 64 (11): 5180–5197. doi: 10.1287/mnsc.2017.2905
  • Tong, C., M. Nagarajan, and Y. Cheng. 2016. “Operational Impact of Service Innovations in Multi-Step Service Systems.” Production and Operations Management 25 (5): 833–848. doi: 10.1111/poms.12508
  • Topal, E., and S. Ramazan. 2010. “A New MIP Model for Mine Equipment Scheduling by Minimizing Maintenance Cost.” European Journal of Operational Research 207 (2): 1065–1071. doi: 10.1016/j.ejor.2010.05.037
  • Wang, X., L. G. Debo, A. Scheller-Wolf, and S. F. Smith. 2010. “Design and Analysis of Diagnostic Service Centers.” Management Science 56 (11): 1873–1890. doi: 10.1287/mnsc.1100.1236
  • Wang, K. H., Y. C. Liou, and D. Y. Yang. 2012. “Optimization Analysis of the Machine Repair Problem with Balking and Variable Number of Servers.” Journal of Testing & Evaluation 40 (6): 907–915.
  • Wang, W., F. Zhao, and R. Peng. 2014. “A Preventive Maintenance Model with a Two-level Inspection Policy Based on a Three-stage Failure Process.” Reliability Engineering & System Safety 121 (1): 207–220. doi: 10.1016/j.ress.2013.08.007
  • Whitt, W. 2003. “How Multiserver Queues Scale with Growing Congestion-dependent Demand.” Operations Research 51 (4): 531–542. doi: 10.1287/opre.51.4.531.16093
  • Wood, S. D., and B. M. Steece. 1978. “Forecasting the Product of Two Time Series with a Linear Asymmetric Error Cost Function.” Management Science 24 (6): 690–701. doi: 10.1287/mnsc.24.6.690
  • Wu, Z., B. Kazaz, S. Webster, and K. K. Yang. 2012. “Ordering, Pricing, and Lead-time Quotation under Lead-time and Demand Uncertainty.” Production and Operations Management 21 (3): 576–589. doi: 10.1111/j.1937-5956.2011.01289.x
  • Xia, Y., L. Xi, X. Zhou, and J. Lee. 2013. “Condition-based Maintenance for Intelligent Monitored Series System with Independent Machine Failure Modes.” International Journal of Production Research 51 (15): 4585–4596. doi: 10.1080/00207543.2013.775524
  • Xiong, H., and Y. J. Chen. 2013. “Product Line Design with Seller-induced Learning.” Management Science 60 (3): 784–795. doi: 10.1287/mnsc.2013.1789
  • Zhang, Z. G., H. P. Luh, and C. H. Wang. 2011. “Modeling Security-check Queues.” Management Science 57 (11): 1979–1995. doi: 10.1287/mnsc.1110.1399
  • Zhao, C., and Y. Zhang. 2018. “Dynamic Quality and Pricing Decisions in Customer-intensive Service Systems with Online Reviews.” International Journal of Production Research. Published Online.
  • Zhu, Q., H. Peng, and G. J. van Houtum. 2015. “A Condition-based Maintenance Policy for Multi-component Systems with a High Maintenance Setup Cost.” OR Spectrum 37 (4): 1007–1035. doi: 10.1007/s00291-015-0405-z

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.