Exploring the quality performance implications of temporary workers: the importance of process capabilities

References

• Allwood, J. M., and W. L. Lee. 2004. “The Impact of Job Rotation on Problem Solving Skills.” International Journal of Production Research 42 (5): 865–881.
   Web of Science ®Google Scholar
• Armstrong, J. S., and T. S. Overton. 1977. “Estimating Nonresponse Bias in Mail Surveys.” Journal of Marketing Research 14: 396–402.
   Web of Science ®Google Scholar
• Baron, R. M., and D. A. Kenny. 1986. “The Moderator–Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations.” Journal of Personality and Social Psychology 51 (6): 1173–1182.
   PubMed Web of Science ®Google Scholar
• Blustein, D. L., H. N. Perera, A. J. Diamonti, E. Gutowski, T. Meerkins, A. Davila, W. Erby, and L. Konowitz. 2020. “The Uncertain State of Work in the U.S.: Profiles of Decent Work and Precarious Work.” Journal of Vocational Research 122: 103481.
   PubMed Web of Science ®Google Scholar
• Boswell, W. R., M. S. Watkins, M. Triana, A. Zardkoohi, R. Ren, and E. E. Umphress. 2012. “Second-Class Citizen? Contract Workers’ Perceived Status, Dual Commitment and Intent to Quit.” Journal of Vocational Research 80: 454–463.
   Web of Science ®Google Scholar
• Broschak, J. P., A. Davis-Blake, and E. S. Block. 2008. “Nonstandard, No Substandard.” Work and Occupations 35: 3–43.
   Web of Science ®Google Scholar
• Campbell, I., and R. Price. 2016. “Precarious Work and Precarious Workers: Towards an Improved Conceptualization.” The Economic and Labor Relations Review 27 (3): 314–332.
   Web of Science ®Google Scholar
• Chadwick, C., and C. Flinchbaugh. 2016. “The Effects of Part-Time Workers on Establishment Financial Performance.” Journal of Management 42 (6): 1635–1662.
   Web of Science ®Google Scholar
• Chaudhuri, A., and J. Jayaram. 2019. “A Socio-Technical View of Performance Impact of Integrated Quality and Sustainability Strategies.” International Journal of Production Research 57 (5): 1478–1496.
   Web of Science ®Google Scholar
• Chen, P.-C., M. C. Wang, and S.-C. Fang. 2017. “Does Motivation Matter? The Influence of the Agency Perspective on Temporary Agency Workers”. Employee Relations 39 (4): 561–581.
   Web of Science ®Google Scholar
• Dean, J. W., and D. E. Bowen. 1994. “Management Theory and Total Quality: Improving Research Practice Through Theory Development.” Academy of Management Review 19: 392–418.
   Web of Science ®Google Scholar
• De Giovanni, D., and I. Massabò. 2018. “Capacity Investment Under Uncertainty: The Effect of Volume Flexibility.” International Journal of Production Economics 198: 165–176.
   Web of Science ®Google Scholar
• Dong, L., P. Kouvelis, and X. Wu. 2014. “The Value of Operational Flexibility in the Presence of Input and Output Price Uncertainties with Oil Refining Applications.” Management Science 60 (12): 2908–2926.
   Web of Science ®Google Scholar
• Durach, C. F., and F. Wiengarten. 2020. “Supply Chain Integration and National Collectivism.” International Journal of Production Economics 224: 107543.
   Web of Science ®Google Scholar
• Durand, R., and R. Coeurderoy. 2001. “Age, Order of Entry, Strategic Orientation, and Organizational Performance.” Journal of Business Venturing 16 (5): 471–494.
   Web of Science ®Google Scholar
• EEF, The Manufacturing Organisation. 2011. “Flexibility in the Modern Manufacturing Workplace.” Executives Online, July, London.
   Google Scholar
• Eisenberger, R., R. Huntington, S. Hutchison, and D. Sowa. 1986. “Perceived Organizational Support.” Journal of Applied Psychology 71: 500–507.
   Web of Science ®Google Scholar
• Eurofound. 2018. Non-Standard Forms of Employment: Recent Trends and Future Prospects. Luxembourg: Publications Office of the European Union.
   Google Scholar
• Evans, J. R., and W. M. Lindsay. 1995. The Management and Control of Quality. 3rd ed. New York: West Publishing.
   Google Scholar
• Feigenbaum, A. V. 1956. “Total Quality Control.” Harvard Business Review 34: 6.
   Web of Science ®Google Scholar
• Fisher, S. L., and C. E. Connelly. 2017. “Lower Cost or Just Lower Value? Modeling the Organizational Costs and Benefits of Contingent Work.” Academy of Management Discoveries 3 (2): 165–186.
   Web of Science ®Google Scholar
• Flynn, B. B., R. G. Schroeder, and S. Sakakibara. 1995. “The Impact of Quality Management Practices on Performance and Competitive Advantage.” Decision Sciences 26: 659–691.
   Web of Science ®Google Scholar
• Forza, C., and R. Flippini. 1998. “TQM Impact on Quality Conformance and Customer Satisfaction: A Causal Model.” International Journal of Production Economics 55: 1–20.
   Web of Science ®Google Scholar
• Gabszewicz, J., and A. Turrini. 2000. “Workers' Skills, Product Quality and Industry Equilibrium.” International Journal of Industrial Organization 18 (4): 575–593.
   Web of Science ®Google Scholar
• Goldsby, T. J., A. M. Knemeyer, J. W. Miller, and C. M. Wallenburg. 2013. “Measurement and Moderation: Finding the Boundary Conditions in Logistics and Supply Chain Research.” Journal of Business Logistics 34 (2): 109–116.
   Web of Science ®Google Scholar
• Grosse, E. H., C. H. Glock, M. Y. Jaber, and W. P. Neumann. 2015. “Incorporating Human Factors in Order Picking Planning Models: Framework and Research Opportunities.” International Journal of Production Research 53 (3): 695–717.
   Web of Science ®Google Scholar
• The Guardian. 2018. “How Do Deliveroo and Uber Workers Cope with Precarious Pay?” Accessed January 4, 2020. https://www.theguardian.com/business/2018/oct/20/deliveroo-uber-workers-pay-gig-economy.
   Google Scholar
• Hashemi-Petroodi, S. E., A. Dolgui, S. Kovalev, M. Y. Kovalyov, and S. Thevenin. 2020. “Workforce Reconfiguration Strategies in Manufacturing Systems: A State of the art.” International Journal of Production Research 1–24. https://doi.org/10.1080/00207543.2020.1823028
   Web of Science ®Google Scholar
• Hines, P., M. Holweg, and N. Rich. 2004. “Learning to Evolve: A Review of Contemporary Lean Thinking.” International Journal of Operations & Production Management 24 (10): 994–1011.
   Web of Science ®Google Scholar
• Ho, D. C. K., V. G. Duffy, and H. M. Shih. 1999. “An Empirical Analysis of Effective TQM Implementation in the Hong Kong Electronics Manufacturing Industry.” Human Factors and Ergonomics in Manufacturing 9 (1): 1–25.
   Google Scholar
• Hult, G. T. M., D. J. Ketchen, D. A. Griffith, C. A. Finnegan, T. Gonzales-Padron, N. Harmancioglu, Y. Huang, et al. 2008. “Data Equivalence in Cross-Cultural International Business Research: Assessment and Guidelines.” International Journal of Business Studies 39 (6): 1027–1044.
   Web of Science ®Google Scholar
• Ivanov, D., A. Das, and T. M. Choi. 2018. “New Flexibility Drivers for Manufacturing, Supply Chain and Service Operations.” International Journal of Production Research 59 (10): 3359–3368.
   Web of Science ®Google Scholar
• Jeunet, J., and M. Bou Orm. 2020. “Optimizing Temporary Work and Overtime in the Time Cost Quality Trade-off Problem.” European Journal of Operational Research 284: 743–761.
   Web of Science ®Google Scholar
• Jonker, M., H. Romijn, and A. Szirmai. 2006. “Technological Effort, Technological Capabilities and Economic Performance: A Case Study of the Paper Manufacturing Sector in West Java.” Technovation 26 (1): 121–134.
   Web of Science ®Google Scholar
• Kalleberg, A. L. 2000. “Nonstandard Employment Relations: Part-Time, Temporary, and Contract Work.” Annual Review of Sociology 26: 341–365.
   Web of Science ®Google Scholar
• Kaynak, H. 2003. “The Relationship Between Total Quality Management Practices and Their Effects on Firm Performance.” Journal of Operations Management 21: 405–435.
   Web of Science ®Google Scholar
• Kesavan, S., B. R. Staats, and W. Gilland. 2014. “Volume Flexibility in Services: The Costs and Benefits of Flexible Labor Resources.” Management Science 60 (8): 1884–1906.
   Web of Science ®Google Scholar
• Kreshpaj, B., C. Orellana, B. Burstroem, L. Davis, T. Hemmingsson, G. Johansson, K. Kjellberg, J. Jonsson, D. H. Wegman, and T. Bodin. 2020. “What is Precarious Employment? A Systematic Review of Definitions and Operationalizations from Quantitative and Qualitative Studies.” Scandinavian Journal of Work Environmental Health, 46(3):235-247.
   Web of Science ®Google Scholar
• Maertz, C. P., Jr., J. W. Wiley, C. LeRouge, and M. A. Campion. 2010. “Downsizing Effects on Survivors: Layoffs, Offshoring, and Outsourcing.” Industrial Relations 49 (2): 275–285.
   Web of Science ®Google Scholar
• Martinez-Costa, M., T. Y. Choi, J. A. Martinez, and A. R. Martinez-Lorente. 2009. “ISO 9000/1994, ISO 9001/2000 and TQM: The Performance Debate Revisited.” Journal of Operations Management 27 (6): 495–511.
   Web of Science ®Google Scholar
• Mellat-Parast, M. 2013. “Quality Citizenship, Employee Involvement, and Operational Performance: an Empirical Investigation.” International Journal of Production Research 51 (10): 2805–2820.
   Web of Science ®Google Scholar
• Methot, J. R., E. H. Rosado-Solomon, and D. G. Allen. 2018. “The Network Architecture of Human Capital: A Relational Identity Perspective.” Academy of Management Review 43 (4): 723–748.
   Web of Science ®Google Scholar
• Mital, A., A. Pennathur, R. L. Huston, D. Thompson, M. Pittman, G. Markle, D. B. Kaber, L. Crumpton, R. R., Bishu, K. P. Rajurkar, and V. Rajan. 1999. “The Need for Worker Training in Advanced Manufacturing Technology (AMT) Environments: A White Paper.” International Journal of Industrial Ergonomics 24 (2): 173–184.
   Web of Science ®Google Scholar
• Mitchell, A. 2017. “Pushing 9,000 Employees, BMW Workforce is on the Rise at SC Plant.” The State, [Online]. Available: https://www.thestate.com/news/business/article158189314.html. [Accessed: 01- Sep- 2021]
   Google Scholar
• OECD. 2018. “Labor Market Statistics: Employment by Permanency of the Job: Incidence.” OECD Employment Labor and Market, Edition 2018. doi:10.1787/lfs-data-en.
   Google Scholar
• Ostermeier, F. F. 2020. “The Impact of Human Consideration, Schedule Types and Product Mix on Scheduling Objectives for Unpaced Mixed-Model Assembly Lines.” International Journal of Production Research 58 (14): 4386–4405.
   Web of Science ®Google Scholar
• Power, D. J. 2014. “Competence and Capability in Quality in the High-Tech Sector: An International Comparison.” International Journal of Operations & Production Management 34: 1184–1209.
   Web of Science ®Google Scholar
• Rungtusanatham, M., C. Forza, B. R. Koka, F. Salvador, and W. Nie. 2005. “TQM Across Multiple Countries: Convergence Hypothesis Versus National Specificity Arguments.” Journal of Operations Management 23: 43–63.
   Web of Science ®Google Scholar
• Sabella, A., R. Kashou, and O. Omran. 2014. “Quality Management Practices and Their Relationship to Organizational Performance.” International Journal of Operations & Production Management 34 (12): 1487–1505.
   Web of Science ®Google Scholar
• Sancha, C., F. Wiengarten, A. Longoni, and M. Pagell. 2020. “The Moderating Role of Temporary Work on the Performance of Lean Manufacturing Systems.” International Journal of Production Research 58 (14): 4285–4305.
   Web of Science ®Google Scholar
• Saraph, J. V., G. P. Benson, and R. G. Schroeder. 1989. “An Instrument for Measuring the Critical Factors of Quality Management.” Decision Sciences 20: 810–829.
   Web of Science ®Google Scholar
• Sardana, D., N. Gupta, V. Kumar, and M. Terziovski. 2020. “CSR ‘Sustainability’ Practices and Firm Performance in an Emerging Economy.” Journal of Cleaner Production 258: 120766.
   Web of Science ®Google Scholar
• Schmenner, R. W., and G. Vastag. 2006. “Revisiting the Theory of Production Competence: Extensions and Cross-Validations.” Journal of Operations Management 24 (6): 893–909.
   Web of Science ®Google Scholar
• Schwab, L., S. Gold, and G. Reiner. 2019. “Exploring Financial Sustainability of SMEs During Periods of Production Growth: A Simulation Study.” International Journal of Production Economics 212: 8–18.
   Web of Science ®Google Scholar
• Sila, I., and M. Ebrahimpour. 2005. “Critical Linkages Among TQM Factors and Business Results.” International Journal of Operations & Production Management 25 (11): 1123–1155.
   Web of Science ®Google Scholar
• Sperber, A. D., R. F. Devellis, and B. Boehlecke. 1994. “Cross-Cultural Translation Methodology and Validation.” Journal of Cross-Cultural Psychology 25 (4): 501–524.
   Web of Science ®Google Scholar
• Stratman, J. K., A. V. Roth, and W. G. Gilland. 2004. “The Deployment of Temporary Production Workers in Assembly Operations: A Case Study of the Hidden Costs of Learning and Forgetting” Journal of Operations Management 21 (6): 689–707.
   Web of Science ®Google Scholar
• Tsui, A. S., J. L. Pearce, L. W. Porter, and A. M. Tripoli. 1997. “Alternative Approaches to the Employment-Organization Relationship: Does Investment in Employees Pay Off?” Academy of Management Journal 40: 1089–1121.
   Web of Science ®Google Scholar
• Vecchi, A., and L. Brennan. 2009. “Quality Management: A Cross-Cultural Perspective Based on the GLOBE Framework.” International Journal of Operations & Production Management 31 (5): 527–553.
   Web of Science ®Google Scholar
• Wagner, S. M., and R. Kemmerling. 2010. “Handling Nonresponse in Logistics Research.” Journal of Business Logistics 31 (2): 357–381.
   Web of Science ®Google Scholar
• Whitt, W. 1999. “Dynamic Staffing in a Telephone Call Center Aiming to Immediately Answer All Calls.” Operations Research Letters 24 (5): 205–212.
   Web of Science ®Google Scholar
• Whybark, C., J. Wacker, and C. Sheu. 2009. “The Evolution of an International Academic Manufacturing Survey.” Decision Line 40 (3): 17–19.
   Google Scholar
• Wiengarten, F., D. Fan, C. K. Lo, and M. Pagell. 2017. “The Differing Impacts of Occupational and Financial Slack on Occupational Safety in Varying Market Conditions.” Journal of Operations Management 52: 30–45.
   Web of Science ®Google Scholar
• Wiengarten, F., M. Pagell, C. Durach, and P. Humphreys. 2021. “Exploring the Performance Implications of Precarious Work.” Journal of Operations Management, pp. 1-38. (Article in Press).
   Web of Science ®Google Scholar
• Wishon, C., J. R. Villalobos, N. Mason, H. Flores, and G. Lujan. 2015. “Use of MIP for Planning Temporary Immigrant Farm Labor Force.” International Journal of Production Economics 170: 25–33.
   Web of Science ®Google Scholar
• Wright, M., and J. S. Armstrong. 2008. “The Ombudsman: Verification of Citations: Fawlty Towers of Knowledge?” Interfaces 38 (2): 125–139.
   Web of Science ®Google Scholar
• Wu, S. J., S. A. Melnyk, and B. B. Flynn. 2010. “Operational Capabilities: The Secret Ingredient.” Decision Sciences 41 (4): 721–754.
   Web of Science ®Google Scholar