452
Views
1
CrossRef citations to date
0
Altmetric
Research Articles

Optimal warranty option and post-warranty maintenance strategy under a warranty menu: from a consumer perspective

, , &
Pages 1586-1608 | Received 04 Jul 2022, Accepted 09 Mar 2023, Published online: 15 Apr 2023

References

  • Ben Mabrouk, A., and A. Chelbi. 2022. “Optimal Maintenance Policy for Equipment Leased with Base and Extended Warranty.” International Journal of Production Research, 1–12. doi:10.1080/00207543.2021.2018139.
  • Cai, J., and X. Zhao. 2022. “Optimal Post-Warranty Replacement Policies for Batteries with Mission Durations.” Annals of Operations Research, 1–13. doi:10.1007/s10479-022-05096-2.
  • Chang, C. C. 2021. “Optimal Preventive Replacement Policy for Operating Products with Renewing Free-Replacement Warranty.” Communications in Statistics-Theory and Methods 50 (18): 4255–4270. doi:10.1080/03610926.2020.1713371.
  • Chang, C. C., S. H. Sheu, and Y. L. Chen. 2010. “Optimal Number of Minimal Repairs Before Replacement Based on a Cumulative Repair-Cost Limit Policy.” Computers & Industrial Engineering 59 (4): 603–610. doi:10.1016/j.cie.2010.07.005.
  • Chien, Y. H. 2008. “A General age-Replacement Model with Minimal Repair Under Renewing Free-Replacement Warranty.” European Journal of Operational Research 186 (3): 1046–1058. doi:10.1016/j.ejor.2007.02.030.
  • Collie, S. 2021. “Skoda Offering Seven-year Warranty Until 2022.” CarExpert. https://www.carexpert.com.au/car-news/skoda-offering-seven-year-warranty-until-2022.
  • Dagpunar, J. S., and N. Jack. 1992. “Optimal Repair-Cost Limit for a Consumer Following Expiry of a Warranty.” IMA Journal of Management Mathematics 4 (2): 155–161. doi:10.1093/imaman/4.2.155.
  • Dai, A., X. Wang, Y. Li, T. Li, and S. He. 2023. “Design of a Performance-Based Warranty Policy with Replacement–Repair Strategy and Cumulative Cost Threshold.” International Journal of Production Economics 255: 108700. doi:10.1016/j.ijpe.2022.108700.
  • Darghouth, M. N., A. Chelbi, and D. Aït-Kadi. 2017. “Investigating Reliability Improvement of Second-Hand Production Equipment Considering Warranty and Preventive Maintenance Strategies.” International Journal of Production Research 55 (16): 4643–4661. doi:10.1080/00207543.2016.1277277.
  • Diallo, C., U. Venkatadri, A. Khatab, and S. Bhakthavatchalam. 2017. “State of the Art Review of Quality, Reliability and Maintenance Issues in Closed-Loop Supply Chains with Remanufacturing.” International Journal of Production Research 55 (5): 1277–1296. doi:10.1080/00207543.2016.1200152.
  • Guo, M. 2002. “A Brief Introduction to Lemon Laws in States of America (II).” World Automobile 10: 27–28. (In Chinese).
  • He, S., Z. Zhang, G. Zhang, and Z. He. 2017. “Two-dimensional Base Warranty Design Based on a new Demand Function Considering Heterogeneous usage Rate.” International Journal of Production Research 55 (23): 7058–7072. doi:10.1080/00207543.2017.1346837.
  • Hooti, F., J. Ahmadi, and M. Longobardi. 2020. “Optimal Extended Warranty Length with Limited Number of Repairs in the Warranty Period.” Reliability Engineering & System Safety 203: 107111. doi:10.1016/j.ress.2020.107111.
  • Huang, Y. S., C. C. Fang, C. M. Lu, and T. L. B. Tseng. 2022. “Optimal Warranty Policy for Consumer Electronics with Dependent Competing Failure Processes.” Reliability Engineering & System Safety 222: 108418. doi:10.1016/j.ress.2022.108418.
  • Huang, Y. S., C. D. Huang, and J. W. Ho. 2017. “A Customized two-Dimensional Extended Warranty with Preventive Maintenance.” European Journal of Operational Research 257 (3): 971–978. doi:10.1016/j.ejor.2016.07.034.
  • Husniah, H., U. S. Pasaribu, and B. P. Iskandar. 2020. Warranty Cost Analysis for a Multi-Component Product Protected by Lemon Laws. In IOP Conference Series: Materials Science and Engineering (Vol. 1003, No. 1, p. 012110). IOP Publishing.
  • Jhang, J. P. 2005. “A Study of the Optimal Use Period and Number of Minimal Repairs of a Repairable Product After the Warranty Expires.” International Journal of Systems Science 36 (11): 697–704. doi:10.1080/00207720500160191.
  • Jiang, X., A. K. Jardine, and D. Lugitigheid. 2006. “On a Conjecture of Optimal Repair-Replacement Strategies for Warranted Products.” Mathematical and Computer Modelling 44 (11–12): 963–972. doi:10.1016/j.mcm.2006.01.018.
  • Kapur, P. K., R. B. Garg, and N. L. Butani. 1989. “Some Replacement Policies with Minimal Repairs and Repair Cost Limit.” International Journal of Systems Science 20 (2): 267–279. doi:10.1080/00207728908910125.
  • Karar, A. N., A. Labib, and D. Jones. 2023. “Post-warranty Maintenance Strategy Selection Using Shape Packages Process.” International Journal of Production Economics 255: 108702. doi:10.1016/j.ijpe.2022.108702.
  • Lee, K. L., L. H. Lan, Y. H. Chien, and Y. M. Cheng. 2021. “Probabilistic and Cost Analyses of a Renewable Warranty with an Inspection Policy for a Discrete Operating Item from a Heterogeneous Population.” Applied Mathematical Modelling 100: 138–151. doi:10.1016/j.apm.2021.08.008.
  • Li, D., and N. Mishra. 2022. “The Impact of Parts Obsolescence on Contracts for Durable Goods with After-Sales Service.” International Journal of Production Research 60 (16): 5087–5107. doi:10.1080/00207543.2021.1950934.
  • Liu, Y., Z. Liu, and Y. Wang. 2013. “Customized Warranty Offering for Configurable Products.” Reliability Engineering & System Safety 118: 1–7. doi:10.1016/j.ress.2013.03.007.
  • Liu, B., L. Shen, J. Xu, and X. Zhao. 2020. “A Complimentary Extended Warranty: Profit Analysis and Pricing Strategy.” International Journal of Production Economics 229: 107860. doi:10.1016/j.ijpe.2020.107860.
  • Liu, P., and G. Wang. 2022. “Minimal Repair Models with non-Negligible Repair Time.” Re-liability Engineering & System Safety 217: 108046. doi:10.1016/j.ress.2021.108046.
  • Liu, P., G. Wang, and P. Su. 2021a. “Optimal Replacement Strategies for Warranty Products with Multiple Failure Modes After Warranty Expiry.” Computers & Industrial Engineering 153: 107040. doi:10.1016/j.cie.2020.107040.
  • Liu, P., G. Wang, and P. Su. 2021b. “Optimal Maintenance Strategies for Warranty Products with Limited Repair Time and Limited Repair Number.” Reliability Engineering & System Safety 210: 107554. doi:10.1016/j.ress.2021.107554.
  • Luo, M., and S. Wu. 2019. “A Comprehensive Analysis of Warranty Claims and Optimal Policies.” European Journal of Operational Research 276 (1): 144–159. doi:10.1016/j.ejor.2018.12.034.
  • Murthy, D. N. P., and D. G. Nguyen. 1988. “An Optimal Repair Cost Limit Policy for Servicing Warranty.” Mathematical and Computer Modelling 11: 595–599. doi:10.1016/0895-7177(88)90562-6.
  • Park, M., K. M. Jung, and D. H. Park. 2018. “Optimization of Periodic Preventive Maintenance Policy Following the Expiration of two-Dimensional Warranty.” Reliability Engineering & System Safety 170: 1–9. doi:10.1016/j.ress.2017.10.009.
  • Park, M., K. M. Jung, and D. H. Park. 2020. “Warranty Cost Analysis for Second-Hand Products Under a two-Stage Repair-or-Full Refund Policy.” Reliability Engineering & System Safety 193: 106596. doi:10.1016/j.ress.2019.106596.
  • Park, M., and H. Pham. 2016. “Cost Models for Age Replacement Policies and Block Replacement Policies Under Warranty.” Applied Mathematical Modelling 40 (9–10): 5689– 5702. doi:10.1016/j.apm.2016.01.022.
  • Park, M., and H. Pham. 2022. “Condition-based Maintenance for a Degradation-Shock Dependence System Under Warranty.” International Journal of Production Research, 1–16. doi:10.1080/00207543.2022.2099319.
  • Pyke, R., and R. Schaufele. 1964. “Limit Theorems for Markov Renewal Processes.” The Annals of Mathematical Statistics, 1746–1764. doi:10.1214/aoms/1177700397.
  • Qiao, P., J. Shen, F. Zhang, and Y. Ma. 2022. “Optimal Warranty Policy for Repairable Products with a Three-Dimensional Renewable Combination Warranty.” Computers & Industrial Engineering 168: 108056. doi:10.1016/j.cie.2022.108056.
  • Ross, S. M. 1996. Stochastic Processes. New York: John Wiley & Sons.
  • Shafiee, M., and S. Chukova. 2013. “Maintenance Models in Warranty: A Literature Review.” European Journal of Operational Research 229 (3): 561–572. doi:10.1016/j.ejor.2013.01.017.
  • Shang, L., and Z. Cai. 2017. “Optimal Replacement Policy of Products with Repair-Cost Threshold After the Extended Warranty.” Journal of Systems Engineering and Electronics 28 (4): 725–731. doi:10.21629/JSEE.2017.04.12.
  • Shang, L., Q. Qiu, and X. Wang. 2022. “Random Periodic Replacement Models After the Expiry of 2D-Warranty.” Computers & Industrial Engineering 164: 107885. doi:10.1016/j.cie.2021.107885.
  • Shang, L., S. Si, and Z. Cai. 2016. “Optimal Maintenance–Replacement Policy of Products with Competing Failures After Expiry of the Warranty.” Computers & Industrial Engineering 98: 68–77. doi:10.1016/j.cie.2016.05.012.
  • Shang, L., S. Si, Z. Cai, W. Zhu, and A. Zou. 2021. “A Maintenance-replacement Optimization Model under a Renewable Hybrid Warranty.” In IOP Conference Series: Materials Science and Engineering (Vol. 1043, No. 3, p. 032053). IOP Publishing.
  • Su, C., and X. Yang. 2021. “Two-stage Renewing Warranty Policy with the Threshold of Maintenance Times.” International Journal of Production Research 59 (20): 6210–6222. doi:10.1080/00207543.2020.1808260.
  • Su, C., and J. Zhao. 2017. “A review for customized extended warranty policies.” In 2017 Second International Conference on Reliability Systems Engineering (ICRSE) (pp. 1–5). IEEE.
  • Tong, P., and X. Ma. 2021. “Design of Differentiated Warranty Coverage That Considers Usage Rate and Service Option of Consumers Under 2D Warranty Policy.” Journal of Industrial & Management Optimization 17 (4): 1577. doi:10.3934/jimo.2020035.
  • Tong, P., X. Song, and Z. Liu. 2017. “A Maintenance Strategy for two-Dimensional Extended Warranty Based on Dynamic Usage Rate.” International Journal of Production Research 55 (19): 5743–5759. doi:10.1080/00207543.2017.1330573.
  • Ullah, A., M. Ayat, H. U. Rehman, and L. K. Batala. 2021. “Optimal Preventive Maintenance Level for a Repairable Product Under Warranty Subject to Multimode Failure Process.” International Journal of Quality & Reliability Management 38 (5): 1193–1214. doi:10.1108/IJQRM-05-2020-0158.
  • Ullah, A., and W. Jiang. 2019. “Optimal Periodic Replacement Policy for a Warranted Product Subject to Multi Modes Failure Process.” Journal of Management Analytics 6 (2): 154–172. doi:10.1080/23270012.2019.1596846.
  • Wang, X., K. He, Z. He, L. Li, and M. Xie. 2019. “Cost Analysis of a Piece-Wise Renewing Free Replacement Warranty Policy.” Computers & Industrial Engineering 135: 1047–1062. doi:10.1016/j.cie.2019.07.015.
  • Wang, L., Z. Pei, H. Zhu, and B. Liu. 2018. “Optimising Extended Warranty Policies Following the two-Dimensional Warranty with Repair Time Threshold.” Eksploatacja i Niezawodność 20 (4). doi:10.17531/ein.2018.4.3.
  • Wang, X., and C. Su. 2016. “A two-Dimensional Preventive Maintenance Strategy for Items Sold with Warranty.” International Journal of Production Research 54 (19): 5901–5915. doi:10.1080/00207543.2016.1187314.
  • Wang, X., and Z. S. Ye. 2020. “Design of Customized two-Dimensional Extended Warranties Considering use Rate and Heterogeneity.” IISE Transactions 53 (3): 341–351. doi:10.1080/24725854.2020.1768455.
  • Wang, X., X. Zhao, and B. Liu. 2020. “Design and Pricing of Extended Warranty Menus Based on the Multinomial Logit Choice Model.” European Journal of Operational Research 287 (1): 237–250. doi:10.1016/j.ejor.2020.05.012.
  • Wu, S., and P. Longhurst. 2011. “Optimising Age-replacement and Extended non-Renewing Warranty Policies in Lifecycle Costing.” International Journal of Production Economics 130 (2): 262–267. doi:10.1016/j.ijpe.2011.01.007.
  • Ye, Z. S., and D. P. Murthy. 2016. “Warranty Menu Design for a two-Dimensional Warranty.” Reliability Engineering & System Safety 155: 21–29. doi:10.1016/j.ress.2016.05.013.
  • Zhang, Q., and J. Gao. 2021. “Transferability of Extended Warranty in the Presence of a P2P Secondary Market.” Computers & Industrial Engineering 160: 107541. doi:10.1016/j.cie.2021.107541.
  • Zheng, R., C. Su, and Y. Zheng. 2020. “Two-stage Flexible Warranty Decision-Making Considering Downtime Loss.” Proceedings of the Institution of Mechanical Engineers, Part O: Journal of Risk and Reliability 234 (3): 527–535. doi:10.1177/1748006X19889261.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.