An integrative theory of strategic quality management: a cost-benefit framework for evaluating quality improvement programmesFootnote†

†This research was supported by a summer research grant from the College of Business Administration, Iowa State University. The author wishes to thank Thomas I. Chacko and R. Kenneth Teas for comments on an earlier draft of this paper. Naturally, any errors or omissions are the total responsibility of the author.

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• †This research was supported by a summer research grant from the College of Business Administration, Iowa State University. The author wishes to thank Thomas I. Chacko and R. Kenneth Teas for comments on an earlier draft of this paper. Naturally, any errors or omissions are the total responsibility of the author.
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