34
Views
15
CrossRef citations to date
0
Altmetric
Information and Features

Total Quality Management (TQM) of Teaching and Learning

Pages 179-190 | Published online: 10 Jul 2014

  • Bateman, G. R., and H. V. Roberts. 1992a. What we think we're learning from the teaching lab: Extended discussion. Chicago: Graduate School of Business, University of Chicago.
  • Bateman, G. R., and H. V. Roberts. 1992b. TQM for professors and students. Chicago: Graduate School of Business, University of Chicago.
  • Becker, W. E. 1983. Economic education research: Part II. New directions in theoretical model building. Journal of Economic Education 14 (Spring): 4–10.
  • Blankstein, A.M. 1992. Lessons from enlightened corporations. Educational Leadership 49 (March): 71–5.
  • Block, P. 1987. The empowered manager: Positive political skills at work. San Francisco: Jossey-Bass.
  • Box, G.E.P., and I. Hau. 1991. Quality improvement effort in academia. Chance: New Directions for Statistics and Computing 4 (1): 7–8.
  • Chizmar, J. F. 1986. The role of student choice in economic learning models. In Economic education research and development issues, ed. S. Hodkinson and D. J. Whitehead. New York: Longman: 196–277.
  • Coate, L. E. 1990a. An analysis of Oregon State University's total quality management pilot program. Oregon State University Press.
  • Coate, L. E. 1990b. Implementing total quality management in a university setting. In Total quality management in higher education, ed. L. A. Sherr and D. J. Teeter (New Directions for Institutional Research, series no. 71 pp. 27–38). San Francisco: Jossey-Bass.
  • Cross, K. P., and T. A. Angelo. 1988. Classroom assessment techniques: A handbook for faculty. Ann Arbor: National Center for Research to Improve Postsecondary Teaching and Learning, University of Michigan.
  • Deming, W. E. 1986. Out of crisis: Quality, productivity, and competitive position. Cambridge, Mass.: Center for Advanced Engineering Study, Massachusetts Institute of Technology.
  • Ewell, P. T. 1991. Assessment and TQM: In search of convergence. In Total quality management in higher education, ed. L. A. Sherr and D. J. Teeter (New Directions for Institutional Research, series no. 71, pp. 39–52). San Francisco: Jossey-Bass.
  • Hau, I. 1991. Teaching quality improvement by quality improvement in teaching. Madison, Wis.: Center for Quality Productivity, University of Wisconsin, Madison.
  • Higgins, R. C., D. L. Jenkins, and R. P. Lewis. 1991. Total quality management in the classroom: Listen to your customers. Engineering Education 81 (January/February): 12–14.
  • Hirshfield, C. 1984. The classroom quality circle. A widening role for students. Innovation Abstracts 6 (12): 1–2.
  • Juran, J. 1981. Product quality—a prescription for the west. Management Review (July): 57–61.
  • Kelley, A. C. 1968. An experiment with TIPS: A computer-aided instructional system for undergraduate education. American Economic Review 58 (2) (May): 446–57.
  • Kelley, A. C. 1975. The student as a utility maximizer. Journal of Economic Education 6 (Spring): 82–92.
  • Kogut, L. S. 1984. Quality circles: A Japanese management technique for the classroom. Improving College and University Teaching 32 (Summer): 123–27.
  • Light, R. J. 1990. Explorations with students and faculty about teaching, learning, and student life. The Harvard assessment seminars, first report. Cambridge, Mass.: Graduate School of Education and Kennedy School of Government.
  • Light, R. J. 1992. Explorations with students and faculty about teaching, learning, and student life. The Harvard assessment seminars, second report. Cambridge, Mass.: Graduate School of Education and Kennedy School of Government.
  • Marchese, T. 1991. TQM reaches the academy. American Association for Higher Education Bulletin 44 (November): 3–9.
  • Milbank, D. 1992. Academe gets lessons from big business. Wall Street Journal (December 15): B1, B10.
  • Mosteller, F. 1989. The muddiest point in the lecture as a feedback device. On Teaching and Learning 3 (April): 10–21.
  • Rhodes, L. A. 1992. On the road to quality. Educational Leadership 49 (March): 76–80.
  • Roberts, H. V. 1991a. Total quality management: Concepts, the role of statistics, and issues of implementation (with illustrations from health care). Chicago: Graduate School of Business, University of Chicago.
  • Roberts, H. V. 1991b. Overcoming obstacles to implementation of total quality management. Chicago: Graduate School of Business, University of Chicago.
  • Roberts, H. V. 1992. Personal quality checklists for facilitation of total quality management. Chicago: Graduate School of Business, University of Chicago.
  • Scholtes, P. R. 1988. The team handbook: How to use teams to improve quality. Madison, Wis.: Joiner Associates.
  • Shulman, G. M. and Luechauer, D. L. 1991. Creating empowered learners: Merging content and process. Paper presented at the annual Lilly Conference on College Teaching.
  • Study Group on Conditions of Excellence in American Higher Education. 1984. Involvement in learning: Realizing the potential of American higher education. Washington, D.C.: National Institute of Education.
  • Wilson, R. C. 1986. Improving faculty teaching: Effective use of student evaluations and consultants. Journal of Higher Education 57 (March/April): 196–211.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.