0
Views
0
CrossRef citations to date
0
Altmetric
Research Article

Organizational Trust, Working Parents in Student Affairs, and the COVID-19 Pandemic

ORCID Icon & ORCID Icon
Received 07 Oct 2023, Accepted 15 Jul 2024, Published online: 01 Aug 2024

References

  • Acker, J. (1990). Hierarchies, jobs, bodies: A theory of gendered organizations. Gender & Society, 4(2), 139–158.
  • Anderson, R. K. (2021). Burned out or burned through? The costs of student affairs diversity work. Journal of Student Affairs Research and Practice, 58(4), 359–371. https://doi.org/10.1080/19496591.2020.1822853
  • Bender, B. E. (1980). Job satisfaction in student affairs. NASPA Journal, 18(2), 2–9. https://doi.org/10.2202/1949-6605.5030
  • Bettencourt, G. M., Irwin, L. N., Kitchen, J. A., & Corwin, Z. B. (2023). Understanding how student support practitioners navigated ideal worker norms during COVID-19: The role of job-crafting. The American Behavioral Scientist, 67(12), 1416–1432. https://doi.org/10.1177/00027642221118274
  • Bichsel, J., Fuesting, J., Tubbs, D., & Schneider, J. (2023, September). The CUPA-HR 2023 employee retention survey. CUPA-HR. https://www.cupahr.org/surveys/research-briefs/higher-ed-employee-retention-survey-findings-september-2023/
  • Black, S. A. (2015). Qualities of effective leadership in higher education. Open Journal of Leadership, 4(2), 54. https://doi.org/10.4236/ojl.2015.42006
  • Brown, R., Desai, S., & Elliott, C. (2019). Identity-conscious supervision in student affairs: Building relationships and transforming systems. Routledge.
  • Burmicky, J., McKinnon-Crowley, S., Bukoski, B., & Black, V. (2022). Mamapreneurialism: Creating more inclusive institutions through the lens of working mothers’ experiences in student affairs. Journal of College Student Development, 63(1), 1–15. https://doi.org/10.1353/csd.2022.0003
  • Chamberlain, A. W., Parnell, A., Burnside, O., & Wesaw, A. (2022). The compass report: Charting the future of student affairs. NASPA. https://naspa.org/about/future-of-student-affairs-report/the-compass-report-charting-the-future-of-student-affairs
  • Chessman, H. M. (2021). Student affairs professionals, well-being, and work quality. Journal of Student Affairs Research and Practice, 58(2), 148–162. https://doi.org/10.1080/19496591.2020.1853556
  • Cho, K. S., & Brassfield, L. (2023). An afterthought: Staff of color and campus wellness within higher education responses to COVID-19. The American Behavioral Scientist, 67(12), 1394–1415. https://doi.org/10.1177/00027642221118254
  • CUPA-HR. (2023). Workforce pay increases. https://www.cupahr.org/surveys/workforce-data/workforce-pay-increases/
  • De Smet, A., Dowling, B., Hancock, B., & Schaninger, B. (2022). The great attrition is making hiring harder. Are you searching in the right talent pools? McKinsey Quarterly. https://www.mckinsey.com/capabilities/people-and-organizational-performance/our-insights/the-great-attrition-is-making-hiring-harder-are-you-searching-the-right-talent-pools
  • Duran, A., & Allen, E. (2020). Exploring how professional associations socialize student affairs graduate students and new professionals. Journal of Student Affairs Research and Practice, 57(2), 132–147. https://doi.org/10.1080/19496591.2019.1625779
  • Evans, N. J. (1988). Attrition of student affairs professionals: A review of the literature. Journal of College Student Development, 29(1), 19–24.
  • Frank, T. E. (2013). Why do they leave? Departure from the student affairs profession. ( Publishing No. 3585747). [ Doctoral dissertation, Virginia Polytechnic Institute and State University]. ProQuest Dissertations & Theses Global. https://www.proquest.com/docview/1512626829
  • Gilbert, C., & Burden, S. (2022). Student affairs practitioner scholarship: Structural barriers and opportunities for institutional leadership. College Student Affairs Journal, 40(2), 129–142. https://doi.org/10.1353/csj.2022.0020
  • Hebreard, D. (2010). Opt out: Women with children leaving mid-level student affairs positions ( Publishing No. 503240291). [ Doctoral dissertation, Western Michigan University]. ProQuest Dissertations & Theses Global.
  • Hirschy, A. S., & Staten, S. D. (2021). Work-life integration in student affairs: A closer look at housing and residence life. In M. W. Sallee (Ed.), Creating sustainable careers in student affairs: What ideal worker norms get wrong and how to make it right (pp. 55–73). Stylus Publishing.
  • Holmes, D. R., Verrier, D., & Chisholm, P. (1983). Persistence in student affairs work: Attitudes and job shifts among master’s program graduates. Journal of College Student Personnel, 24, 438–443.
  • Hong, A. D. (2022). “It was a shitshow”: Testimonios of latina student affairs mother-practitioners navigating personal and professionals worlds during COVID-19 ( Publishing No. 29256227). [ Doctoral dissertation, University of Southern California]. ProQuest Dissertations & Theses Global.
  • Isdell, L., & Wolf-Wendel, L. (2021). How the structure and demands of student affairs reflect ideal worker norms and influence work-life integration. In M. W. Sallee (Ed.), Creating sustainable careers in student affairs: What ideal worker norms get wrong and how to make it right (pp. 15–33). Stylus.
  • Jackson Preston, P., Peterson, H., Sanchez, D., Corral Carlos, A., & Reed, A. (2021). Serving students takes a toll: Self-care, health, and professional quality of life. Journal of Student Affairs Research and Practice, 58(2), 163–178. https://doi.org/10.1080/19496591.2020.1853558
  • Jameson, J., Barnard, J., Rumyantseva, N., Essex, R., & Gkinopoulos, T. (2023). A systematic scoping review and textual narrative synthesis of trust amongst staff in higher education settings. Studies in Higher Education, 48(3), 424–444. https://doi.org/10.1080/03075079.2022.2145278
  • Jo, V. H. (2008). Voluntary turnover and women administrators in higher education. Higher Education, 56(5), 565–582. https://doi.org/10.1007/s10734-008-9111-y
  • Kosonen, P., & Ikonen, M. (2022). Trust building through discursive leadership: A communicative engagement perspective in higher education management. International Journal of Leadership in Education, 25(3), 412–428. https://doi.org/10.1080/13603124.2019.1673903
  • Kvale, S., & Brinkmann, S. (2009). InterViews: Learning the craft of qualitative research interviewing. Sage.
  • Lincoln, Y. S., & Guba, E. G. (1985). Naturalistic inquiry. Sage.
  • Lorden, L. P. (1998). Attrition in the student affairs profession. NASPA Journal, 35(3), 206–215. https://doi.org/10.2202/1949-6605.1049
  • Lynch, A. A. M. (2022). No shut off: The experiences of working mothers in student affairs before, during, and after a global pandemic ( Publishing No. 293999536). [ Doctoral dissertation, Drake University]. ProQuest Dissertations & Theses Global.
  • Lynch, R. J. (2022). The cost of professional helping in higher education. New Directions for Student Services, 2022(177), 69–80. https://doi.org/10.1002/ss.20416
  • Marshall, S. M. (2009). Women higher education administrators with children: Negotiating personal and professional lives. NASPA Journal About Women in Higher Education, 2(1), 190–223. https://doi.org/10.2202/1940-7890.1031
  • Marshall, S. M., Gardner, M. M., Hughes, C., & Lowry, U. (2016). Attrition from student affairs: Perspectives from those who exited the profession. Journal of Student Affairs Research and Practice, 53(2), 146–159. https://doi.org/10.1080/19496591.2016.1147359
  • Maslach, C., & Jackson, S. E. (1981). The measurement of experienced burnout. Journal of Occupational Behaviour, 2(2), 99–113. https://doi.org/10.1002/job.4030020205
  • Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20(3), 709–734. https://doi.org/10.2307/258792
  • McCallum, C. M., Shupp, M. R., & Wilson, A. B. (2023). Inclusive supervision: Examining model congruence through supervisor practice. Journal of Student Affairs Research and Practice, 61(2), 1–15. https://doi.org/10.1080/19496591.2023.2186242
  • McClure, K. R. (2021). Higher ed, we’ve got a morale problem—and a free t-shirt won’t fix it. EdSurge. https://www.edsurge.com/news/2021-09-27-higher-ed-we-ve-got-A-morale-problem-and-a-free-t-shirt-won-t-fix-it
  • McKinnon-Crowley, S., Bukoski, B., Black, V., Burmicky, J., Molina, V., & Chacon, K. (2021). “I had to jump through a lot of hoops”: How working mothers in student affairs navigate institutional policies and student affairs norms. Journal of Women and Gender in Higher Education, 15(1), 65–86. https://doi.org/10.1080/26379112.2021.1990076
  • McKinnon-Crowley, S., Bukoski, B., Black, V., Burmicky, J., Molina, V., & Chacon, K. (2022). “I had to jump through a lot of hoops”: How working mothers in student affairs navigate institutional policies and student affairs norms. Journal of Women and Gender in Higher Education, 15(1), 65–86.
  • Merriam, S. B., & Tisdell, E. J. (2016). Qualitative research: A guide to design and implementation (4th ed.). Jossey-Bass.
  • Migliore, L.-A. (2012). Leadership, governance, and perceptions of trust in the higher education industry. Journal of Leadership Studies, 5(4), 30–40. https://doi.org/10.1002/jls.20241
  • Mullen, P. R., Malone, A., Denney, A., & Dietz, S. S. (2018). Job stress, burnout, job satisfaction, and turnover intention among student affairs professionals. College Student Affairs Journal, 36(1), 94–108. https://doi.org/10.1353/csj.2018.0006
  • Myrick, A. A. (2022). “They’re all our children too”: Narratives on navigating student affairs as a black mother ( Publishing No. 29060660). [ Doctoral dissertation, The University of Georgia]. ProQuest Dissertations & Theses Global.
  • Precht, E., & Olivier, D. F. (2023). Qualitative examination of women student affairs professionals’ perceptions of job satisfaction in Louisiana public higher education institutions. Research Issues in Contemporary Education, 8(1), 41–71. https://www.leraweb.net/ojs/index.php/RICE
  • Quaye, S. J., Carter, K. D., Allen, C., Karikari, S. N., & Okello, W. K. (2020). “Why can’t I just chill?”: The visceral nature of racial battle fatigue. Journal of College Student Development, 61(5), 609–623. https://doi.org/10.1353/csd.2020.0058
  • Renn, K. A., & Hodges, J. P. (2007). The first year on the job: Experiences of new professionals in student affairs. NASPA Journal, 44(2), 367–391. https://doi.org/10.2202/1949-6605.1800
  • Renn, K. A., & Jessup-Anger, E. R. (2008). Preparing new professionals: Lessons for graduate preparation programs from the national study of new professionals in student affairs. Journal of College Student Development, 49(4), 319–335. https://doi.org/10.1353/csd.0.0022
  • Richmond, J., & Sherman, K. J. (1991). Student-development preparation and placement: A longitudinal study of graduate students’ and new professionals’ experiences. Journal of College Student Development, 32, 8–16. https://psycnet.apa.org/record/1991-16951-001
  • Rosen, J., Taube, S. R., & Wadsworth, E. L. (1980). The first professional year: Interviews with the new professionals at SUNY-Stony Brook. NASPA Journal, 17(3), 52–59. https://doi.org/10.1080/00220973.1980.11071753
  • Sallee, M. W. (2019). Complicating gender norms: Straight versus gay and queer fathers in student affairs. The Review of Higher Education, 42(3), 1233–1256. https://doi.org/10.1353/rhe.2019.0035
  • Sallee, M. W. (Ed.). (2021). Creating sustainable careers in student affairs: What ideal worker norms get wrong and how to make it right. Stylus.
  • Sallee, M. W., Yates, A. S., & Venturiello, M. A. (2021). Fathers in student affairs: Navigating a gendered organization. In M. W. Sallee (Ed.), Creating sustainable careers in student affairs: What ideal worker norms get wrong and how to make it right (pp. 257–276). Stylus Publishing.
  • Schofield, S. M. (2022). Leading in crisis: College and university presidents’ reflection on their response to COVID-19 [ Doctoral dissertation, The College of William and Mary].
  • Schoorman, F. D., Mayer, R. C., & Davis, J. H. (2007). An integrative model of organizational trust: Past, present, and future. Academy of Management Review, 32(2), 344–354. https://doi.org/10.5465/AMR.2007.24348410
  • Shupp, M. R., & Arminio, J. L. (2012). Synergistic supervision: A confirmed key to retaining entry-level student affairs professionals. Journal of Student Affairs Research and Practice, 49(2), 157–174. https://doi.org/10.1515/jsarp-2012-6295
  • Silver, B. R., & Jakeman, R. C. (2014). Understanding intent to leave the field: A study of student affairs master’s students’ career plans. Journal of Student Affairs Research and Practice, 51(2), 170–182. https://doi.org/10.1515/jsarp-2014-0017
  • Slocum, D. (2021). Mid-level student affairs perspectives on COVID-19: The 2020 exodus from campus. ( Publishing No. 28494578). [ Doctoral dissertation, Johnson & Wales University]. ProQuest Dissertations & Theses Global.
  • Squire, D. D., & Nicolazzo, Z. (2019). Love my naps, but stay woke: The case against self-care. About Campus, 24(2), 4–11. https://doi.org/10.1177/1086482219869997
  • Stubbs, B. B. (2021). That’s the job:” agency and control in Greek life, student activities, and campus recreation. In M. W. Sallee (Ed.), Creating sustainable careers in student affairs: What ideal worker norms get wrong and how to make it right (pp. 34–54). Stylus Publishing.
  • Tierney, W. G. (2008). Trust and organizational culture in higher education. In J. Välimaa & O.-H. Ylijoke (Eds.), Cultural perspectives on higher education (pp. 27–42). Springer.
  • Tull, A. (2006). Synergistic supervision, job satisfaction, and intention to turnover of new professionals in student affairs. Journal of College Student Development, 47(4), 465–480. https://doi.org/10.1353/csd.2006.0053
  • Venzke, D. (2022, Spring). Working through chaos: Iowa research details how the pandemic affected employee well-being. Insight, 6–9. https://issuu.com/uicph/docs/insight-spring-2022
  • Walden, D., Rockland-Miller, H., Carleton, K., & Marathe, P. (2021). Provider burnout in counseling centers due to COVID-19: Implications and recommendations for improving work satisfaction and overall wellbeing. Mantra Health. https://mantrahealth.com/post/white-paper-provider-burnout-in-counseling-centers
  • Walton, M. K. (2022, February 16). Right now, your best employees are eyeing the exits [advice]. The chronicle of higher education. https://www.chronicle.com/article/how-to-keep-your-staff-from-leaving
  • Waltrip, L. H. (2012, January 1). Voices from the field: Stories of women who chose to leave their careers as student affairs professionals ( Publishing No. 3569506). [ Doctoral dissertation, University of Florida]. ProQuest Dissertations & Theses Global.
  • Warzel, C., & Petersen, A. H. (2021). Out of office: The big problem and bigger promise of working from home. Alfred A. Knopf.
  • Wilson, A. B., McCallum, C. M., & Shupp, M. R. (2019). Inclusive supervision in student affairs: A model for professional practice. Routledge.
  • Wilson, M. E., Liddell, D. L., Hirschy, A. S., & Pasquesi, K. (2016). Professional identity, career commitment, and career entrenchment of midlevel student affairs professionals. Journal of College Student Development, 57(5), 557–572. https://doi.org/10.1353/csd.2016.0059
  • Winfield, J. D., & Paris, J. H. (2022). A mixed method analysis of burnout and turnover intentions among higher education professionals during COVID-19. Journal of Education Human Resources. Advance online publication. https://doi.org/10.3138/jehr-2021-0048
  • Wood, L., Winston, R. B., & Polkosnik, M. C. (1985). Career orientations and professional development of young student affairs professionals. Journal of College Student Personnel, 26, 532–539.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.