Publication Cover
The Journal of Psychology
Interdisciplinary and Applied
Volume 153, 2019 - Issue 7
534
Views
5
CrossRef citations to date
0
Altmetric
Articles

Collective Efficacy as a Mediator of the Trustworthiness – Performance Relationship in Computer-Mediated Team-based Contexts

, , , &
Pages 732-757 | Received 21 Aug 2018, Accepted 30 Mar 2019, Published online: 21 May 2019

References

  • Adams, A., & Sasse, M. A. (2001). Privacy in multimedia communications: Protecting users, not just data. In A. Blandford, J. Vanderdonckt, & P. Gray (Eds.), People and computers XV—Interaction without frontiers (pp. 49–64). London, UK: Springer. doi: 10.1007/978-1-4471-0353-0_4
  • Alarcon, G. M., Lyons, J. B., & Christensen, J. C. (2016). The effect of propensity to trust and familiarity on perceptions of trustworthiness over time. Personality and Individual Differences, 94, 309–315. doi: 10.1016/j.paid.2016.01.031
  • Allen, M. S., Jones, M. V., & Sheffield, D. (2009). Attribution, emotion, and collective efficacy in sports teams. Group Dynamics: Theory, Research, and Practice, 13(3), 205–217. doi: 10.1037/a0015149
  • Allport, G. W. (1954). The Nature of Prejudice. Cambridge, MA: Perseus Books.
  • Ashleigh, M. J., & Nandhakumar, J. (2007). Trust and technologies: Implications for organizational work practices. Decision Support Systems, 43(2), 607–617. doi: 10.1016/j.dss.2005.05.018
  • Asparouhov, T., & Muthen, B. (2006). Comparison of estimation methods for complex survey data analysis. Mplus Web Notes. Retrieved from https://www.statmodel.com/download/SurveyComp21.pdf
  • Bandura, A. (1982). Self-efficacy mechanism in human agency. American Psychologist, 37(2), 122–147. doi: 10.1037/0003-066x.37.2.122
  • Bandura, A. (1986). Social foundations of thought and action: A social cognitive theory. Englewood Cliffs, NJ: Prentice-Hall.
  • Bandura, A. (1991). Social cognitive theory of self-regulation. Organizational Behavior and Human Decision Processes, 50(2), 248–287. doi: 10.1016/0749-5978(91)90022-L
  • Bandura, A. (1997). Self-efficacy: The exercise of control. New York, NY: Freeman.
  • Barrick, M. R., Bradley, B. H., Kristof-Brown, A. L., & Colbert, A. E. (2007). The moderating role of top management team interdependence: Implications for real teams and working groups. Academy of Management Journal, 50(3), 544–557. doi: 10.5465/amj.2007.25525781
  • Bigley, G. A., & Pearce, J. L. (1998). Straining for shared meaning in organization science: Problems of trust and distrust. Academy of Management Review, 23(3), 405–421. doi: 10.2307/259286
  • Campbell, J. P., McCloy, R. A., Oppler, S. H., & Sager, C. E. (1993). A theory of performance. In N. Schmitt, & W. C. Borman (Eds.), Personnel selection in organizations, (pp. 35–70). San Francisco, CA: Jossey-Bass.
  • Chen, G., & Bliese, P. D. (2002). The role of different levels of leadership in predicting self-and collective efficacy: evidence for discontinuity. Journal of Applied Psychology, 87(3), 549–556. doi: 10.1037//0021-9010.87.3.549
  • Cole, D. A., & Maxwell, S. E. (2003). Testing mediational models with longitudinal data: Questions and tips in the use of structural equation modeling. Journal of Abnormal Psychology, 112(4), 558–577. doi: 10.1037/0021-843X.112.4.558
  • Collins, A. L., Lawrence, S. A., Troth, A. C., & Jordan, P. J. (2013). Group affective tone: A review and future research directions. Journal of Organizational Behavior, 34(S1), S43–S62. doi: 10.1002/job.1887
  • Colquitt, J. A., LePine, J. A., Zapata, J. A., & Wild, R. E. (2011). Trust in typical and high-reliability contexts: Building and reacting to trust among firefighters. Academy of Management Journal, 54(5), 999–1015. doi: 10.5465/amj.2006.0241
  • Colquitt, J. A., Scott, B. A., & LePine, J. A. (2007). Trust, trustworthiness, and trust propensity: A meta-analytic test of their unique relationships with risk taking and job performance. Journal of Applied Psychology, 92(4), 909–927. doi: 10.1037/0021-9010.92.4.909
  • Crisp, C. B., & Jarvenpaa, S. L. (2013). Swift trust in global virtual teams: Trusting beliefs and normative actions. Journal of Personnel Psychology, 12(1), 45–56. doi: 10.1027/1866-5888/a000075
  • Cummings, L. L., & Bromiley, P. (1996). The organizational trust inventory (OTI): Development and validation. In R. M. Kramer, & T. R. Tyler (Eds.), Trust in organizations: Frontiers of theory and research (pp. 302–330). Thousand Oaks, CA: Sage. doi: 10.4135/9781452243610.n15
  • Curran, P. J. (2003). Have multilevel models been structural equation models all along? Multivariate Behavioral Research, 38(4), 529–569. doi: 10.1207/s15327906mbr3804_5
  • De Cremer, D., & Van Vugt, M. (1998). Collective identity and cooperation in a public goods dilemma: A matter of trust or self-efficacy? Current Research in Social Psychology, 3, 1–11.
  • De Jong, B. A., Dirks, K. T., & Gillespie, N. (2016). Trust and team performance: A meta-analysis of main effects, moderators, and covariates. Journal of Applied Psychology, 101(8), 1134–1150. doi: 10.1037/apl0000110
  • Deegan, J. (1978). On the occurrence of standardized regression coefficients greater than one. Educational and Psychological Measurement, 38(4), 873–888. doi: 10.1177/001316447803800404
  • Dirks, K. T. (1999). The effects of interpersonal trust on work group performance. Journal of Applied Psychology, 84(3), 445–455. doi: 10.1037/0021-9010.84.3.445
  • Dirks, K. T., & Ferrin, D. L. (2001). The role of trust in organizational settings. Organization Science, 12(4), 450–467. doi: 10.1037/0021-9010.84.3.445
  • Emich, K. J. (2012). Transpersonal efficacy: How efficacy perceptions of single others influence task performance. Human Performance, 25(3), 235–254. doi: 10.1080/08959285.2012.683906
  • Foody, M., Platow, M. J., & Yamagishi, T. (2009). Group-based trust in strangers: The role of stereotypes and expectations. Psychological Science, 20, 419–422. doi: 10.1111/j.1467-9280.2009.02312.x
  • George, J. M. (1990). Personality, affect, and behavior in groups. Journal of Applied Psychology, 75(2), 107–116. doi: 10.1037/0021-9010.75.2.107
  • Grant, A. M., & Sumanth, J. J. (2009). Mission possible? The performance of prosocially motivated employees depends on manager trustworthiness. Journal of Applied Psychology, 94(4), 927–944. doi: 10.1037/a0014391
  • Gully, S. M., Incalcaterra, K. A., Joshi, A., & Beaubien, J. M. (2002). A meta-analysis of team-efficacy, potency, and performance: Interdependence and level of analysis as moderators of observed relationships. Journal of Applied Psychology, 87(5), 819–832. doi: 10.1037//0021-9010.87.5.819
  • Habeeb, C. M., Eklund, R. C., & Coffee, P. (2017). It depends on the partner: Person-related sources of efficacy beliefs and performance for athlete pairs. Journal of Sport and Exercise Psychology, 39(3), 172–187. doi: 10.1123/jsep.2016-0348
  • Hayes, A. F. (2018). Introduction to mediation, moderation, and conditional process anlaysis. A regression-based approach (2nd ed.). New York, NY: The Guilford Press.
  • Hsu, M. H., Ju, T. L., Yen, C. H., & Chang, C. M. (2007). Knowledge sharing behavior in virtual communities: The relationship between trust, self-efficacy, and outcome expectations. International Journal of Human-Computer Studies, 65(2), 153–169. doi: 10.1016/j.ijhcs.2006.09.003
  • Jarvenpaa, S. L., & Leidner, D. E. (1999). Communication and trust in global virtual teams. Organizational Science, 10(6), 791–815. doi: 10.1287/orsc.10.6.791
  • Jex, S. M., & Gudanowski, D. M. (1992). Efficacy beliefs and work stress: An exploratory study. Journal of Organizational Behavior, 13(5), 509–517. doi: 10.1002/job.4030130506
  • Jones, S. L., & Shah, P. P. (2016). Diagnosing the locus of trust: A temporal perspective for trustor, trustee, and dyadic influences on perceived trustworthiness. Journal of Applied Psychology, 101(3), 392–414. doi: 10.1037/apl0000041
  • Kanawattanachai, P., & Yoo, Y. (2002). Dynamic nature of trust in virtual teams. The Journal of Strategic Information Systems, 11(3/4), 187–213. doi: 10.1016/S0963-8687(02)00019-7
  • Kenny, D. A. (1994). Interpersonal perception: A social relations analysis. New York, NY: Guilford Press.
  • Kozlowski, S. W. J., & Bell, B. S. (2003). Work groups and teams in organizations. In W. C. Borman, D. R. Ilgen, & R. J. Klimoski (Eds.), Handbook of psychology (pp. 333–376). Hoboken, NJ: Wiley. doi: 10.1002/0471264385.wei1214
  • Kozlowski, S. W. J., & Ilgen, D. R. (2006). Enhancing the effectiveness of work groups and teams. Psychological Science in the Public Interest, 7(3), 77–124. doi: 10.1111/j.1529-1006.2006.00030.x
  • Kramer, R. M., & Tyler, T. R. (1996). Trust in organizations: Frontiers of theory and research. Thousand Oaks, CA: Sage. doi: 10.2307/3857331
  • Lance, C. E., Butts, M. M., & Michels, L. C. (2006). The sources of four commonly reported cutoff criteria: What did they really say? Organizational Research Methods, 9(2), 202–220. doi: 10.1177/1094428105284919
  • Lawler, E. E., Mohrman, S. A., & Ledford, G. E. (1992). Employee involvement and total quality management: Practices and results in Fortune 1000 companies. San Francisco, CA: Jossey-Bass.
  • LeBreton, J. M., & Senter, J. L. (2008). Answers to 20 questions about interrater reliability and interrater agreement. Organizational Research Methods, 11(4), 815–852. doi: 10.1177/1094428106296642
  • Lee, D., Stajkovic, A. D., & Sergent, K. (2016). A field examination of the moderating role of group trust in group efficacy formation. Journal of Occupational and Organizational Psychology, 89(4), 856–876. doi: 10.1111/joop.12161
  • Lent, R. W., Brown, S. D., & Hackett, G. (1994). Toward a unifying social cognitive theory of career and academic interest, choice, and performance. Journal of Vocational Behavior, 45(1), 79–122. doi: 10.1006/jvbe.1994.1027
  • Li, X., Zhou, M., Zhao, N., Zhang, S., & Zhang, J. (2015). Collective-efficacy as a mediator of the relationship of leaders' personality traits and team performance: A cross-level analysis. International Journal of Psychology, 50(3), 223–231. doi: 10.1002/ijop.12094
  • Lin, C. C. T., & Peng, T. K. T. (2010). From organizational citizenship behaviour to team performance: The mediation of group cohesion and collective efficacy. Management and Organization Review, 6(01), 55–75. doi: 10.1111/j.1740-8784.2009.00172.x
  • Little, T. D. (2013). Longitudinal Structural Equation Modeling. New York, NY: Guilford Press.
  • Liu, J., Siu, O. L., & Shi, K. (2009). Transformational leadership and employee well‐being: The mediating role of trust in the leader and self‐efficacy. Applied Psychology, 59(3), 454–479. doi: 10.1111/j.1464-0597.2009.00407.x
  • Lyons, J. B., Stokes, C. K., Palumbo, M., Boyle, E., Seyba, J., & Ames, D. (2008). Bringing logistics into the laboratory: The development of a team-based logistics task. Air Force Journal of Logistics, 31, 49–55.
  • Lyons, J. B., Stokes, C. K., & Schneider, T. R. (2011). Predictors and outcomes of trust in teams. In N. A. Stanton (Ed.), Trust in military teams (pp. 31–48). Surrey, UK: Ashgate.
  • Mach, M., Dolan, S., & Tzafrir, S. (2010). The differential effect of team members’ trust on team performance: The mediation role of cohesion. Journal of Occupational and Organizational Psychology, 83(3), 771–794. doi: 10.1348/096317909X473903
  • Marks, M. A., Mathieu, J. E., & Zaccaro, S. J. (2001). A temporally based framework and taxonomy of team process. Academy of Management Review, 26(3), 356–376. doi: 10.2307/259182
  • Mayer, R. C., & Davis, J. H. (1999). The effect of the performance appraisal system on trust for management: A field quasi-experiment. Journal of Applied Psychology, 84(1), 123–136. doi: 10.1037/0021-9010.84.1.123
  • Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20(3), 709–734. doi: 10.2307/258792
  • Misztal, B. A. (1996). Trust in modern societies. Cambridge, MA: Polity Press. doi: 10.5860/choice.34-1248
  • Muthen, L. K., & Muthen, L. (2012). Mplus [computer software]. Los Angeles, CA: Muthen & Muthen.
  • Naquin, C. E., & Paulson, G. D. (2003). Online bargaining and interpersonal trust. Journal of Applied Psychology, 88, 113–120.
  • Nunnally, J. C. (1978). Psychometric theory. New York, NY: McGraw Hill.
  • Panteli, N., & Duncan, E. (2004). Trust and temporary virtual teams: Alternative explanations and dramaturgical relationships. Information Technology & People, 17, 423–441. doi: 10.1108/09593840410570276
  • Parker, L. E. (1994). Working together: Perceived self- and collective-efficacy at the workplace. Journal of Applied Social Psychology, 24(1), 43–59. doi: 10.1111/j.1559-1816.1994.tb00552.x
  • Petitta, L., Jiang, L., & Palange, M. (2015). The differential mediating roles of task, relations, and emotions collective efficacy on the link between dominance and performance: A multilevel study in sport teams. Group Dynamics: Theory, Research, and Practice, 19(3), 181–199. doi: 10.1037/gdn0000031
  • Preacher, K. J., Zyphur, M. J., & Zhang, Z. (2010). A general multilevel SEM framework for assessing multilevel mediation. Psychological Methods, 15(3), 209–233. doi: 10.1037/a0020141
  • Riegelsberger, J., Sasse, M. A., & McCarthy, J. D. (2003). The researcher’s dilemma: Evaluating trust in computer-mediated communication. International Journal of Human-Computer Studies, 58(6), 759–781. doi: 10.1016/s1071-5819(03)00042-9
  • Riggs, M. L., & Knight, P. A. (1994). The impact of perceived group success-failure on motivational beliefs and attitudes: A causal model. Journal of Applied Psychology, 79(5), 755–766. doi: 10.1037/0021-9010.79.5.755
  • Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998). Not so different after all: A cross-discipline view of trust. Academy of Management Review, 23(3), 393–404. doi: 10.5465/amr.1998.926617
  • Salas, E., Cooke, N. J., & Rosen, M. A. (2008). On teams, teamwork, and team performance: Discoveries and developments. Human Factors: The Journal of the Human Factors and Ergonomics Society, 50(3), 540–547. doi: 10.1518/001872008x288457
  • Satorra, A. (2000). Scaled and adjusted restricted tests in multi-sample analysis of moment structures. In R. D. H. Heijamns, D. S. G. Pollock, A. Satorra (Eds.) Innovations in multivariate statistical analysis (pp. 233–247). New York, NY: Springer. doi: 10.1007/978-1-4615-4603-0_17
  • Schaubroek, J. M., Peng, A. C., & Hannah, S. T. (2013). Developing trust with peers and leaders: Impacts on organizational identification and performance during entry. Academy of Management Journal, 56, 1148–1168. doi: 10.5465/amj.2011.0358
  • Serva, M. A., Fuller, M. A., & Mayer, R. C. (2005). The reciprocal nature of trust: A longitudinal study of interacting teams. Journal of Organizational Behavior, 26(6), 625–648. doi: 10.1002/job.331
  • Spector, P. E. (2006). Method variance in organizational research: Truth or urban legend? Organizational Research Methods, 9(2), 221–232. doi: 10.1177/1094428105284955
  • Spector, P. E., Cooper, C. L., Sanchez, J. I., O'Driscoll, M., Sparks, K., Bernin, P., … Yu, S. (2002). Locus of control and well-being at work: How generalizable are Western findings? Academy of Management Journal, 45(2), 453–470. doi: 10.2307/3069359
  • Stajkovic, A. D., Lee, D., & Nyberg, A. J. (2009). Collective efficacy, group potency, and group performance: Meta-analyses of their relationships and test of mediation model. Journal of Applied Psychology, 94(3), 814–828. doi: 10.1037/a0015659
  • Taggar, S., & Seijts, G. H. (2003). Leader and staff role-efficacy as antecedents of collective-efficacy and team performance. Human Performance, 16(2), 131–156. doi: 10.1207/S15327043HUP1602_2
  • Tajfel, H., & Turner, J. C. (1986). The social identity theory of intergroup behavior. In S. Worchel & W.G. Austin (Eds.), Psychology of Intergroup Relations (pp. 7–24). Chicago, IL: Nelson-Hall.
  • Tasa, K., Taggar, S., & Seijts, G. H. (2007). The development of collective efficacy in teams: A multilevel and longitudinal perspective. Journal of Applied Psychology, 92(1), 17–27. doi: 10.1037/0021-9010.92.1.17
  • Tekleab, A. G., Quigley, N. R., & Tesluk, P. E. (2009). A longitudinal study of team conflict, conflict management, cohesion, and team effectiveness. Group & Organization Management, 34, 170–205. doi: 10.1177/1059601108331218
  • Walther, J. B. (1992). Interpersonal effects in computer-mediated interaction. Communication Research, 19(1), 52–90. doi: 10.1177/009365092019001003
  • Walther, J. B., & Bunz, U. (2005). The rules of virtual groups: Trust, liking, and performance in computer-mediated communication. Journal of Communication, 55(4), 828–846. doi: 10.1111/j.1460-2466.2005.tb03025.x
  • Webber, S. S. (2008). Development of cognitive and affective trust in teams. Small Group Research, 39(6), 746–769. doi: 10.1177/1046496408323569
  • Wilson, J. M., Straus, S. G., & McEvily, B. (2006). All in due time: The development of trust in computer-mediated and face-to-face teams. Organizational Behavior and Human Decision Processes, 99(1), 16–33. doi: 10.1016/j.obhdp.2005.08.001
  • Zaccaro, S. J., Blair, V., Peterson, C., & Zazanis, M. (1995). Collective efficacy. In Maddux, J. E. (Ed.) Self-efficacy, adaptation, and adjustment: Theory, research, and application (pp. 305–328). New York, NY: Plenum. doi: 10.1007/978-1-4419-6868-5_11

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.