REFERENCES
- Deming , W. E. 1986 . Out of the Crisis Cambridge , MA : MIT Press. .
- Gitlow , H. and Gitlow , S. 1987 . The Deming Guide to Quality and Competitive Position Englewood Cliffs , NJ : Prentice-Hall. .
- Scherkenbach , W. 1987 . The Deming Route to Quality and Productivity Washington : CEE Press. .