The evolution of the operational earthquake forecasting community of practice: the L’Aquila communication crisis as a triggering event for organizational renewal

References

• Adler, P. S. (2001). Market, hierarchy, and trust: The knowledge economy and the future of capitalism. Organization Science, 12(2), 215–234. doi: 10.1287/orsc.12.2.215.10117
   Web of Science ®Google Scholar
• Amato, A., Cerase, A., & Galadini, F. (Eds.). (2015). Earthquakes, communication, law: Reflections on the process of the “Major Risks Committee.” Milan: Franco Angeli.
   Google Scholar
• Barton, D., & Tusting, K. (2005). Beyond communities of practice: Language power and social context. New York: Cambridge University Press.
   Google Scholar
• Coombs, W. T. (2012). Ongoing crisis communication; planning, managing, responding (4th ed.). Thousand Oaks, CA: Sage.
   Google Scholar
• Fuller, A. (2007). Critiquing theories of learning and communities of practice. In J. Hughes, N. Jewson, & L. Unwin (Eds.), Communities of practice: Critical perspectives (pp. 17–29). New York, NY: Routledge.
   Google Scholar
• Hughes, J., Jewson, N., & Unwin, L. (Eds.). (2007). Communities of practice: Critical perspectives. New York, NY: Routledge.
   Google Scholar
• Iervolino, I., Chioccarelli, E., Giorgio, W., Marzocchi, W., Zuccaro, G., Dolce, M., & Manfredi, G. (2015). Operational (shortterm) earthquake loss forecasting in Italy. Bulletin of the Seismological Society of America, 105(4), 2286–2298. doi: 10.1785/0120140344
   Web of Science ®Google Scholar
• Iverson, J. O. (2010). Knowledge, belonging and communities of practice. In H. E. Canary & R. D. McPhee (Eds.), Communication and organizational knowledge: Contemporary issues for theory and practice (pp. 35–52). New York, NY: Routledge.
   Google Scholar
• Iverson, J. O. (2011). Knowledge, belonging and communities of practice. In H. E. Canary & R. D. McPhee (Eds.), Communication and organizational knowledge: Contemporary issues for theory and practice (pp. 35–52). New York, NY: Routledge.
   Google Scholar
• Iverson, J. O., & McPhee, R. D. (2002). Knowledge management in communities of practice: Being true to the communicative character of knowledge. Management Communication Quarterly, 16, 259–266. doi: 10.1177/089331802237239
   Google Scholar
• Iverson, J. O., & McPhee, R. D. (2008). Communicating knowing through communities of practice: Exploring internal communicative processes and differences among CoPs. Journal of Applied Communication Research, 36(2), 176–199. doi: 10.1080/00909880801923738
   Web of Science ®Google Scholar
• Jordan, T. (2013). Lessons of L’Aquila for operational earthquake forecasting. Seismological communication in OEF CoPs 29. Research Letters, 84(1), 4–7. doi:10.1785/0220120167
   Web of Science ®Google Scholar
• Jordan, T. H., Chen, T. T., Gasparini, P., Madariaga, R., Main, I., Marzocchi, W.,   Zschau, J. (2011). Operational earthquake forecasting: State of knowledge and guidelines for utilization. Annals of Geophysics, 54(4), 315–391.
   Web of Science ®Google Scholar
• Kline, J., & Barker, T. (2012). Negotiating professional consciousness in technical communication: A community of practice approach. Technical Communication, 59(1), 32–48.
   Web of Science ®Google Scholar
• Kluger, J. (2012, October 25). Scientific illiteracy: Why the Italian earthquake verdict is even worse than it seems. Time. Retrieved from http://science.time.com/2012/10/24/scientific-illiteracy-why-the-italian-earthquake-verdict-is-even-worse-than-it-seems/
   Google Scholar
• Kreps, G. L., Alibek, K., Bailey, C., Neuhauser, L., Rowan, K. E., & Sparks, L. (2005). The critical role of communication to prepare for biological threats: Prevention, mobilization, and response. In H. D. O’Hair, R. L. Heath, & G. R. Ledlow (Eds.), Community preparedness and response to terrorism (pp. 191–210). Westport, CT: Praeger.
   Google Scholar
• Kuhn, T. (2002). Negotiating boundaries between scholars and practitioners: Knowledge, networks, and communities of practice. Management Communication Quarterly, 16, 106–112. doi: 10.1177/0893318902161008
   Google Scholar
• Kuhn, T. R. (2013). Knowledge and knowing in organizational communication. The SAGE handbook of organizational communication: Advances in theory, research, and methods. 481.
   Google Scholar
• Larsson, L. (2010). Crisis learning. In W. T. Coombs & S. J. Holladay (Eds.), The handbook of crisis communication (pp. 713–718). Oxford: Wiley-Blackwell.
   Google Scholar
• Lave, J. (1991). Situating learning in communities of practice. Perspectives on Socially Shared Cognition, 2, 63–82. doi: 10.1037/10096-003
   Google Scholar
• Lave, J., & Wenger, E. (1991). Situated learning: Legitimate peripheral participation. New York, NY: Cambridge University Press.
   Google Scholar
• Lewis, C. S. (1985). First and second things. Great Britain: Fount Paperbacks.
   Google Scholar
• Lindlof, T. R., & Taylor, B. C. (2011). Qualitative communication research methods (3rd ed.). Thousand Oaks, CA: Sage.
   Google Scholar
• Lippitt, G. L. (1969). Organizational renewal. New York, NY: Appleton-Century Crofts.
   Google Scholar
• Marzocchi, W., Jordan, T. H., & Woo, G. (2015). Varenna workshop report: Operational earthquake forecasting and decision making. Annals of Geophysics, 58(4), 1–7. doi:10.4401/ag-6756
   Web of Science ®Google Scholar
• Moreland, J. J., & Apker, J. (2016). Conflict and stress in hospital nursing: Improving communicative responses to enduring professional challenges. Health Communication, 31(7), 815–823. doi: 10.1080/10410236.2015.1007548
   PubMed Web of Science ®Google Scholar
• Pastoors, K. (2007). Consultants: Love-hate relationships with communities of practice. The Learning Organization, 14(1), 21–33. doi: 10.1108/09696470710718320
   Google Scholar
• Pemberton, J., Mavin, S., & Stalker, B. (2007). Scratching beneath the surface of communities of (mal)practice. The Learning Organization, 14(1), 62–73. doi: 10.1108/09696470710718357
   Google Scholar
• Roux-Dufort, C. (2000) Why organizations don’t learn from crises: The perverse power of normalization. Review of Business, 21, 25–30.
   Google Scholar
• Rowan, K. E., Botan, C. H., Kreps, G. L., Samoilenko, S., & Farnsworth, K. (2009). Risk communication education for local emergency managers: Using the CAUSE model for research, education, and outreach. In R. Heath & H. D. O’Hair (Eds.), Handbook of crisis and risk communication (pp. 168–191). New York, NY: Taylor & Francis.
   Google Scholar
• SchmitzWeiss, A., & Domingo, D. (2010). Innovation processes in online newsrooms as actornetworks and communities of practice. New Media & Society, 12, 1156–1171. doi: 10.1177/1461444809360400
   Web of Science ®Google Scholar
• Sebastian, I. M., & Bui, T. X. (2009). Emergent groups for emergency response-theoretical foundations and information design implications. Amcis 2009 proceedings, 638.
   Google Scholar
• Seeger, M. W., & Sellnow, T. L. (2016). Narratives of crisis: Telling stories of ruin and renewal. Stanford, CA: Stanford University Press.
   Google Scholar
• Seeger, M. W., Sellnow, T. L., & Ulmer, R. R. (2003). Communication and organizational crisis. Westport, CT: Praeger.
   Google Scholar
• Seeger, M. W., & Ulmer, R. R. (2002). A post-crisis discourse of renewal: The cases of Malden Mills and Cole Hardwoods. Journal of Applied Communication Research, 30, 126–142. doi: 10.1080/00909880216578
   Web of Science ®Google Scholar
• Sellnow, D. D., Lane, D., Littlefield, R. S., Sellnow, T. L., Wilson, B., & Beauchamp, K. (2014). A receiver-based approach to effective instructional crisis communication. Journal of Contingencies and Crisis Management, 23(3), 149–158. doi:10.1111/1468-5973.12066
   Web of Science ®Google Scholar
• Sellnow, D. D., Limperos, A., Frisby, B. N., Sellnow, T. L., Spence, P. R., & Downs, E. (2015). Expanding the scope of instructional communication research: Looking beyond classroom contexts. Communication Studies, 66, 417–432. doi: 10.1080/10510974.2015.1057750
   Web of Science ®Google Scholar
• Sellnow, D. D., & Sellnow, T. L. (2014). Risk communication: Instructional principles. In T. Thompson (Ed.), Encyclopedia of health communication ( Vol. 17, pp. 1181–1184). Thousand Oaks, CA: Sage.
   Google Scholar
• Sellnow, T. L. (2015). Crisis communication. In H. Cho, T. Reimer, & K. A. McComas (Eds.), The Sage handbook of risk communication (pp. 288–302). Thousand Oaks, CA: Sage.
   Google Scholar
• Sellnow, T. L., & Seeger, M. W. (2013). Theorizing crisis communication. Malden, MA: Wiley-Blackwell.
   Google Scholar
• Sellnow, T. L., & Sellnow, D. D. (2010). The instructional dynamic of risk and crisis communication: Distinguishing instructional messages from dialogue. The Review of Communication, 10(2), 112–126. doi: 10.1080/15358590903402200
   Google Scholar
• Sellnow, T. L., & Sellnow, D. D. (2013, July). The role of instructional risk messages in communicating about food safety. Food Insight. Retrieved from http://www.foodinsight.org
   Google Scholar
• Sellnow, T. L., Sellnow, D.D., Lane, D. R., Littlefield, R. S. (2012). The value of instructional communication in crisis situations: Restoring order to chaos. Risk Analysis, 32(4), 633–643. doi: 10.1111/j.1539-6924.2011.01634.x
   PubMed Web of Science ®Google Scholar
• Sitkin, S. B. (1996). Learning through failure: The strategy of small losses. In M. D. Cohen & L. S. Sproull (Eds.), Organizational learning (pp. 541–578). Thousand Oaks, CA: Sage.
   Google Scholar
• Stallings, R. A., & Quarantelli, E. L. (1985). Emergent citizen groups and emergency management. Public Administration Review, 45, 93–100. doi: 10.2307/3135003
   Web of Science ®Google Scholar
• Toelken, K., Seeger, M. W., & Batteau, A. (2005). Learning and renewal following threat and crisis: The experience of a computer services firm in response to Y2K and 9/11. In B. Van de Walle & B. Carle (Eds.), Proceedings of the 2nd international ISCRAM conference (pp. 43–51). Brussels: Information Systems for Crisis Response and Management.
   Google Scholar
• Ulmer, R. R., Sellnow, T. L., & Seeger, M. W. (2010). Considering the future of crisis communication research: Understanding the opportunities inherent to crisis events through the discourse of renewal. In W. T. Coombs & S. J. Holladay (Eds.), Handbook of crisis communication (pp. 691–697). Oxford: Wiley-Blackwell.
   Google Scholar
• Ulmer, R. R., Sellnow, T. L., & Seeger, M.W. (2015). Effective crisis communication: Moving from crisis to opportunity (3rd ed.). Thousand Oaks, CA: Sage.
   Google Scholar
• Vaast, E. (2004). O brother, where are thou? From communities to networks of practice through intranet use. Management Communication Quarterly, 18, 5–44. doi: 10.1177/0893318904265125
   Google Scholar
• Vanderford, M. L., Nastoff, T., Telfer, J. L., & Bonzo, S. E. (2007). Emergency communication challenges in response to Hurricane Katrina: Lessons from the centers for disease control and prevention. Journal of Applied Communication Research, 35, 9–25. doi: 10.1080/00909880601065649
   Web of Science ®Google Scholar
• Weick, K. E., & Ashford, S. J. (2001). Learning in organizations. In F. M. Jablin & L. L. Putnam (Eds.), The new handbook of organizational communication: Advances in theory, research, and methods (pp. 704–731). Thousand Oaks, CA: Sage.
   Google Scholar
• Wenger, E. (1998). Communities of practice: Learning, meaning, and identity. Cambridge: Cambridge University Press.
   Google Scholar
• Wenger, E., McDermott, R. A., & Snyder, W. M. (2002). Cultivating communities of practice: A guide to managing knowledge. Boston, MA: Harvard Business School Press.
   Google Scholar
• Wenger, E., & Snyder, W. M. (2000). Communities of practice: The organizational frontier. Harvard Business Review, 78, 139–145.
   PubMed Web of Science ®Google Scholar
• Zorn, T. E., & Taylor, J. R. (2004). Knowledge management and/as organizational communication. In D. Tourish & O. Hargie (Eds.), Key issues in organizational communication (pp. 96–112). London: Routledge.
   Google Scholar