Overcoming managerial bias in employment interviewing

References

• Allen , M. Y. , Gotcher , J. M. and Seibert , J. H. 1993 . “ A decade of organization communication research: Journal articles 1980–1991 ” . In Communication yearbook , Edited by: Deetz , S. A. Vol. 16 , 252 – 330 . Newbury Park : Sage .
   Google Scholar
• Arvey , R. D. and Campion , J. E. 1982 . The employment interview: A summary and review of recent research . Personnel Psychology , 35 : 281 – 322 .
   Web of Science ®Google Scholar
• Babbit , L. V. and Jablin , F. M. 1985 . Characteristics of applicants’ questions and employment screening interview outcomes . Human Communication Research , 11 : 507 – 535 .
   Google Scholar
• Barbour , K. B. , Berg , F. , Ennance , M. , Greene , J. R. , Hessig , M. J. , Papworth , M. , Radin , C. , Renzy , E. and Suarez , J. 1991 . The quest: Aguide to the job interview , Dubuque : Kendall/Hunt .
   Google Scholar
• Baron , R. A. 1983 . “Sweet smell of success"? The impact of pleasant artificial scents on evaluations of job applicants . Journal of Applied Psychology , 68 : 709 – 713 .
   Web of Science ®Google Scholar
• Baron , R. A. 1993 . Interviewer moods and evaluations of job applicants: The role of applicant qualifications . Journal of Applied Social Psychology , 23 : 253 – 271 .
   Web of Science ®Google Scholar
• Baumeister , R. F. 1982 . A self‐presentational view of social phenomena . Psychological Bulletin , 91 : 3 – 26 .
   Web of Science ®Google Scholar
• Braaten , J. 1991 . Habermas's critical theory of society , Albany : State University of New York Press .
   Google Scholar
• Burleson , B. R. and Kline , S. L. 1979 . Habermas's theory of communication: A critical explication . Quarterly Journal of Speech , 65 : 412 – 428 .
   Web of Science ®Google Scholar
• Burrell , G. and Morgan , G. 1979 . Sociological paradigms and organizational analysis , London : Heinemann .
   Google Scholar
• Champion , M. A. , Purcell , E. D. and Brown , B. K. 1988 . Structured interviewing: Raising the psychometric properties of the employment interview . Personnel Psychology , 41 : 25 – 42 .
   Google Scholar
• Cianni‐Surridge , M. and Horan , J. 1983 . On the wisdom of assertive job‐seeking behavior . Journal of Counseling Psychology , 30 : 209 – 214 .
   Google Scholar
• Craig , D. J. and Greenberg , R. M. 1986 . In search of the perfect interview . Journal of College Placement and Employment , 66 : 40 – 47 .
   Google Scholar
• Cronshaw , S. F. and Wiesner , W. H. 1989 . “ The validity of the employment interviewee: Models for research and practice ” . In The employment interview: Theory, research, and practice , Edited by: Eder , R. W. and Ferris , G. R. 269 – 281 . Newbury Park : Sage .
   Google Scholar
• Dean , R. A. and Wanous , J. P. 1984 . Effects of realistic job previews on hiring bank tellers . Journal of Applied Psychology , 69 : 633 – 642 .
   Google Scholar
• Deetz , S. A. 1992 . Democracy in an age of corporate colonization , Albany : State University of New York Press .
   Google Scholar
• Deetz , S. A. and Kersten , A. 1983 . “ Critical models of interpretive research ” . In Communication and organizations: An interpretive approach , Edited by: Putnam , L. L. and Pacanowsky , M. E. 147 – 171 . Newbury Park : Sage .
   Google Scholar
• Dipboye , R. L. 1992 . Selection interviews: Process perspectives , Cincinnati : South‐Western .
   Google Scholar
• Donaghy , W. C. 1990 . The interview: Skills and applications , Salem, WI : Sheffield .
   Google Scholar
• Downs , C. W. , Smeyak , G. P. and Martin , E. 1980 . Professional interviewing , New York : Harper & Row .
   Google Scholar
• Eder , R. W. and Fedor , D. B. 1989 . “ Impression management: Its interpretive role in the supervisor‐employee feedback process ” . In Impression management in the organization , Edited by: Giacalone , R. A. and Rosenfeld , P. 327 – 339 . Hillsdale, NJ : Lawrence Erlbaum .
   Google Scholar
• Einhorn , L. J. 1981 . An inner view of the job interview: An investigation of successful communicative behaviors . Communication Quarterly , 30 : 217 – 228 .
   Google Scholar
• Fear , R. A. 1984 . The evaluation interview , (3rd ed.) , New York : McGraw‐Hill .
   Google Scholar
• Fletcher , C. 1989 . “ Impression management in the selection interview ” . In Impression management in the organization , Edited by: Giacalone , R. A. and Rosenfeld , P. 269 – 281 . Hillsdale, NJ : Lawrence Erlbaum .
   Google Scholar
• Fletcher , C. 1992 . Ethical issues in the selection interview . Journal of Business Ethics , 11 : 361 – 367 .
   Google Scholar
• Fry , R. 1991 . 101 great answers to the toughest interview questions , Hawthorne, NJ : The Career Press .
   Google Scholar
• Gatewood , R. D. and Feild , H. S. 1990 . Human resource selection , (2nd ed.) , Chicago : Dryden Press .
   Google Scholar
• Gilmore , D. C. and Ferris , G. R. 1989 . The effects of applicant impression management tactics on interviewer judgments . Journal of Management , 15 : 557 – 564 .
   Web of Science ®Google Scholar
• Habermas , J. 1970a . Toward a rational society , Edited by: Shapiro , J. Boston : Beacon Press .
   Google Scholar
• Habermas , J. 1970b . Towards a theory of communicative competence . Inquiry , 13 : 360 – 376 .
   Web of Science ®Google Scholar
• Habermas , J. 1984 . The theory of communicative action. Volume one: Reason and the rationalization of society , Edited by: McCarthy , T. Boston : Beacon Press .
   Google Scholar
• Habermas , J. 1987 . The theory of communicative action. Volume two: Lifeworld and system: A critique of functional reasons , Edited by: McCarthy , T. Cambridge : MIT Press .
   Google Scholar
• Habermas , J. 1990 . Moral consciousness and communicative action , Edited by: Lenhardt , C. and Nicholson , S. W. Cambridge : MIT Press .
   Google Scholar
• Harris , M. M. 1989 . Reconsidering the employment interview: A review of recent literature and suggestions for future research . Personnel Psychology , 42 : 691 – 726 .
   Web of Science ®Google Scholar
• Harris , M. M. and Fink , L. S. 1987 . A field study of applicant reactions to employment opportunities: Does the recruiter make a difference? . Personnel Psychology , 40 : 765 – 784 .
   Web of Science ®Google Scholar
• Heneman , H. G. , Schwab , D. P. , Fossum , J. A. and Dyer , I. D. 1986 . Personnel/human resources management , Homewood, IL : Irwin .
   Google Scholar
• Herriot , P. 1989 . “ Attribution theory and interview decisions ” . In The employment interview: Theory, research and practice , Edited by: Eder , R. W. and Ferris , G. R. 97 – 106 . Newbury Park : Sage .
   Google Scholar
• Hitt , M. A. and Barr , S. H. 1989 . Managerial selection decisions models: Examination of configural cue processing . Journal of Applied Psychology , 74 : 53 – 61 .
   Web of Science ®Google Scholar
• Hollwitz , J. and Wilson , C. E. 1993 . Structured interviewing in volunteer selection . Journal of Applied Communication Research , 21 : 41 – 52 .
   Google Scholar
• Hunt , G. T. and Eadie , W. F. 1987 . Interviewing: A communication approach , New York : Holt, Rinehart and Winston .
   Google Scholar
• Jablin , F. M. 1987 . “ Organizational entry, assimilation, and exit ” . In Handbook of organizational communication: An interdisciplinary perspective , Edited by: Jablin , F. M. , Putnam , L. L. , Roberts , K. H. and Porter , L. W. 679 – 740 . Newbury Park : Sage .
   Google Scholar
• Jablin , F. M. and Krone , K. J. 1987 . “ Organizational assimilation ” . In Handbook of communication science , Edited by: Berger , C. R. and Chaffee , S. H. 711 – 746 . Newbury Park : Sage .
   Google Scholar
• Jablin , F. M. and McComb , K. B. 1984 . “ The employment screening interview: An organizational assimilation and communication perspective ” . In Communication yearbook , Edited by: Bostrom , R. Vol. 8 , 137 – 153 . Newbury Park : Sage .
   Google Scholar
• Janz , T. 1989 . “ The patterned behavior description interview: The best prophet of the future is the past ” . In The employment interview: Theory, research, and practice , Edited by: Eder , R. W. and Ferris , G. R. 158 – 168 . Newbury Park, CA : Sage .
   Google Scholar
• Job Search. Program 3: Negotiating the job offer. (1986) [Videotape]. Tucker Associates.
   Google Scholar
• Kersten , A. 1986 . “ A critical‐interpretive approach to the study of organizational communication: Bringing communication back into the field ” . In Organizations ? communication: Emerging perspectives I , Edited by: Thayer , L. 133 – 150 . Norwood, NJ : Ablex .
   Google Scholar
• Kinicki , A. , Lockwood , C. , Horn , P. and Griffeth , R. 1990 . Interviewer predictions of applicant qualifications and interviewer validity: Aggregate and individual analyses . Journal of Applied Psychology , 75 : 477 – 486 .
   Google Scholar
• Latham , G. P. 1989 . “ The reliability, validity, and practicality of the situational interview ” . In The employment interview: Theory, research, and practice , Edited by: Eder , R. W. and Ferris , G. R. 169 – 182 . Newbury Park, CA : Sage .
   Google Scholar
• Leary , M. L. and Kowalski , R. M. 1990 . Impression management: A literature review and two‐component model . Psychological Bulletin , 107 : 34 – 47 .
   Web of Science ®Google Scholar
• Leeds , D. 1992 . Marketing yourself: The ultimate job seeker's guide , New York : Harper Perennial .
   Google Scholar
• McCarthy , T. 1978 . The critical theory of Jurgen Habermas , Cambridge : MIT Press .
   Google Scholar
• Morrow , P. C. 1990 . Physical attractiveness and selection decision making . Journal of Management , 16 : 45 – 60 .
   Web of Science ®Google Scholar
• Mumby , D. K. 1988 . Communication and power in organizations: Discourse, ideology, and domination , Norwood, NJ : Ablex .
   Google Scholar
• Putnam , L. L. 1983 . “ The interpretive perspective: An alternative to functionalism ” . In Communication and organizations: An interpretive approach , Edited by: Putnam , L. and Pacanowsky , M. E. 31 – 54 . Newbury Park, CA : Sage .
   Google Scholar
• Putnam , L. L. , Bantz , C. , Deetz , S. , Mumby , D. and Van Maanan . 1993 . Ethnography versus critical theory: Debating organizational research . Journal of Management Inquiry , 2 : 221 – 235 .
   Google Scholar
• Ragan , S. L. 1983 . “ A conversational analysis of alignment talk in job interviews ” . In Communication yearbook , Edited by: Bostrom , R. Vol. 7 , 502 – 516 . Newbury Park : Sage .
   Google Scholar
• Ragan , S. L. and Hopper , R. 1981 . Alignment talk in the job interview . Journal of Applied Communication Research , 9 : 85 – 103 .
   Google Scholar
• Ralston , S. M. 1993 . Applicant communication satisfaction, intent to accept second interview offers, and recruiter communication style . Journal of Applied Communication Research , 21 : 53 – 65 .
   Google Scholar
• Ralston , S. M. and Brady , R. M. 1994 . The relative influence of interview communication satisfaction on applicants’ recruitment interview decisions . The Journal of Business Communication , 31 : 61 – 77 .
   Google Scholar
• Ralston , S. M. and Decker , E. A. 1992 . Criteria used by college students to select employment referents . Journal of Employment Counseling , 29 : 5 – 13 .
   Google Scholar
• Rynes , S. L. 1990 . “ Recruitment, job choice, and post‐hire consequences: A call for new research directions ” . In Handbook of industrial and organizational psychology , 2nd ed. , Edited by: Dundee , M. D. and Hugh , L. 399 – 444 . Palo Alto : Consulting Psychologists Press .
   Google Scholar
• Rynes , S. L. and Barber , A. E. 1990 . Applicant attraction strategies: An organizational perspective . Academy of Management Review , 15 : 286 – 310 .
   Web of Science ®Google Scholar
• Rynes , S. L. and Gerhart , B. 1990 . Interviewer assessments of applicant “fit”;: An exploratory investigation . Personnel Psychology , 43 : 13 – 35 .
   Web of Science ®Google Scholar
• Saks , A. M. , Wiesner , W. H. and Summers , R. J. 1994 . Effects of job previews on self‐selection and job choice . Journal of Vocational Behavior , 44 : 297 – 316 .
   Google Scholar
• Schlenker , B. R. 1980 . Impression management: The self‐concept, social identity, and interpersonal relations , Belmont, CA : Wadsworth .
   Google Scholar
• Shaw , M. R. 1983 . Taken‐for‐granted assumptions of applicants in simulated selection interviews . Western Journal of Communication , 47 : 138 – 156 .
   Google Scholar
• Skopec , E. W. 1988 . Situational interviewing , Prospect Heights, IL. : Waveland .
   Google Scholar
• Smart , K. M. 1989 . Selection interviewing for managers , New York : Harper and Row .
   Google Scholar
• Stano , M. E. and Reinsch , N. L. 1982 . Communication in interviews , Englewood Cliffs : Prentice‐Hall .
   Google Scholar
• Stewart , C. J. and Cash , W. B. 1991 . Interviewing: Principles and practices , (6th ed.) , Dubuque : Wm. C. Brown .
   Google Scholar
• Tissen , R. J. 1989 . “ Selection as a social process: From scapegoat to golden hen? ” . In Advances in selection and assessment , Edited by: Smith , M. and Robertson , I. T. 189 – 191 . Chichester, , UK : John Wiley and Sons .
   Google Scholar
• Trujillo , N. 1987 . “ Implications of interpretive approaches for organizational communication research and practice ” . In Organization ? communication: Emerging perspectives II , Edited by: Thayer , L. Norwood, NJ : Ablex .
   Google Scholar
• Tullar , W. L. 1989b . Relational control in the employment interview . Journal of Applied Psychology , 74 : 971 – 977 .
   Web of Science ®Google Scholar
• Turban , D. B. and Dougherty , T. W. 1992 . Influences of campus recruiting on applicant attraction to firms . Academy of Management Journal , 35 : 739 – 765 .
   Web of Science ®Google Scholar
• Ugbah , S. D. and Majors , R. E. 1992 . Influential communication factors in employment interviews . Journal of Business Communication , 29 : 145 – 159 .
   Google Scholar
• Van Vianen , A. E. M. and Willemsen , T. M. 1992 . The employment interview: The role of sex stereotypes in the evaluation of male and female job applicants in the Netherlands . Journal of Applied Social Psychology , 22 : 471 – 491 .
   Web of Science ®Google Scholar
• Villanova , P. and Bernardin , J. H. 1989 . “ Impression management in the context of the performance appraisal ” . In Impression management in the organization , Edited by: Giacalone , R. A. and Rosenfeld , P. 299 – 313 . Hillsdale, NJ : Lawrence Erlbaum .
   Google Scholar
• von Baeyer , C. L. , Sherk , D. L. and Zanna , M. P. 1981 . Impression management in the job interview: When the female applicant meets the male (chauvinist) . Personality and Social Psychology , 7 : 45 – 51 .
   Web of Science ®Google Scholar
• Wanous , J. P. 1978 . Realistic job previews: Can a procedure to reduce turnover also influence the relationship between abilities and performance? . Personnel Psychology , 31 : 249 – 258 .
   Web of Science ®Google Scholar
• Wanous , J. P. 1980 . Organizational entry , Reading : Addison‐Wesley .
   Google Scholar
• Wanous , J. P. 1989 . “ Impression management at organizational entry ” . In Impression management in the organization , Edited by: Giacalone , R. A. and Rosenfeld , P. 253 – 267 . Hillsdale, NJ : Lawrence Erlbaum .
   Google Scholar
• Wanous , J. P. 1992 . Organizational entry: Recruitment, selection, orientation and socialization of newcomers , Reading, MA : Addison‐Wesley .
   Google Scholar
• Wanous , J. P. and Colella , A. 1989 . “ Organizational entry research: Current status and future directions ” . In Research in personnel and human resource management , Edited by: Rowland , K. M. and Ferris , G. R. Vol. 7 , 59 – 120 . Greenwich, CT : JAI Press .
   Google Scholar
• Wayne , S. J. and Kacmar , K. M. 1991 . The effects of impression management on the performance appraisal process . Organizational Behavior and Human Decision Processes , 48 : 70 – 88 .
   Web of Science ®Google Scholar
• Webster , E. C. 1964 . Decision making in the employment interview , Quebec : Eagle Publishing Co., Ltd. .
   Google Scholar
• Webster , E. C. 1982 . The employment interview: A social judgment process , Schomberg, Ontario : S.I.P. Publications .
   Google Scholar
• Williams , K. B. , Radefeld , P. S. , Benning , J. F. and Sudak , J. R. 1993 . When job candidates are “hard‐”; versus “easy‐to‐get”;: Effects of candidate availability on employment decisions . Journal of Applied Social Psychology , 23 : 169 – 198 .
   Web of Science ®Google Scholar
• Wilson , G. L. and Goodall , H. L. 1991 . Interviewing in context , New York : McGraw‐Hill .
   Google Scholar
• Wright , P. , Litchtenfels , P. and Pursell , E. 1989 . The structured interview: Additional studies and a meta‐analysis . Journal of Occupational Psychology , 62 : 191 – 199 .
   Google Scholar