182
Views
25
CrossRef citations to date
0
Altmetric
Research reports

Individual and structural influences on information technology helping relationships

, &
Pages 285-309 | Published online: 21 May 2009

References

  • Albrecht , T. L. and Adelman , M. 1987 . Communicating social support , Newbury Park, CA : Sage .
  • Albrecht , T. L. and Hall , B. 1991a . Relational and content differences between elite and outsiders in innovation networks . Human Communication Research , 17 : 535 – 561 .
  • Albrecht , T. L. and Hall , B. 1991b . Facilitating talk about new ideas: The role of personal relationships in organizational innovation . Communication Monographs , 58 : 273 – 288 .
  • Attewell , P. 1996 . “ Technology diffusion and organizational learning: The case of business computing ” . In Organizational learning , Edited by: Cohen , M. and Sproull , L. 203 – 229 . Thousand Oaks, CA : Sage .
  • Aydin , C. and Rice , R. E. 1991 . Social worlds, individual differences, and implementation: Predicting attitudes toward a medical information system . Information and Management , 20 : 119 – 136 .
  • Bannon , L. J. 1986 . “ Helping users help each other ” . In User centered system design: New perspectives on human‐computer interaction , Edited by: Norman , D. A. and Draper , S. W. 399 – 410 . Hillsdale, NJ : Lawrence Erlbaum .
  • Borgatti , S. , Everett , M. and Freeman , L. 1992 . UCINETIV Version 1.0 , Columbia, SC : Analytic Technologies .
  • Bowman , B. , Grupe , F. H. , Lund , D. and Moore , W. 1993 . An examination of sources of support preferred by end‐user computing personnel . Journal of End User Computing , : 4 – 11 .
  • Burkhardt , M. E. 1994 . Social interaction effects following a technological change: A longitudinal investigation . Academy of Management Journal , 4 : 869 – 898 .
  • Chao , G. , O'Leary‐Kelly , A. , Wolf , S. , Klein , H. and Gardner , P. 1994 . Organizational socialization: Its content and consequences . Journal of Applied Psychology , 79 (5) : 730 – 743 .
  • Chitgopekar , A. S. and Mabry , E. Communicating supportiveness in on‐line mentoring and peer helping relationships . Paper presented at the annual meeting of the Speech Communication Association . San Diego, CA. November .
  • Clement , A. Cooperative support for computer work: A social perspective on the empowerment of end users . Proceedings of the 1990 Conference on Computer Supported Cooperative Work . pp. 223 – 36 . Los Angeles : Association for Computing Machinery .
  • Constant , D. , Sproull , L. and Kiesler , S. 1997 . “ The kindness of strangers: The usefulness of electronic weak ties for technical advice ” . In Culture of the Internet , Edited by: Kiesler , S. 303 – 322 . Hillsdale, NJ : Lawrence Earlbaum .
  • Contractor , N. S. , Seibold , D. R. and Heller , M. 1996 . Interactional influence in the structuring of media use in groups: Influence in members’ perceptions of group decision support system use . Human Communication Research , 22 (4) : 451 – 481 .
  • Davis , F. , Bagozzi , R. and Warshaw , P. 1989 . User acceptance of computer technology: A comparison of two theoretical models . Management Science , 35 (8) : 982 – 1003 .
  • DeSanctis , G. and Poole , M. S. 1994 . Capturing the complexity in advanced technology use: Adaptive structuration theory . Organization Science , 5 : 121 – 147 .
  • Dewhirst , H. D. 1970–71 . Influence of perceived information‐sharing norms on communication channel utilization . Academy of Management Journal , 13–14 : 305 – 315 .
  • Eveland , J. D. , Blanchard , A. , Brown , W. and Mattocks , J. 1995 . The role of “Help Networks” in facilitating use of CSCW Tools . The Information Society , 11 : 113 – 129 .
  • Feldman , D. 1981 . The multiple socialization of organization members . Academy of Management Review , 6 : 309 – 319 .
  • Fischer , C. 1986 . “ Socialization, resocialization, and training: Refraining the research agenda ” . In Training and development in organizations , Edited by: Goldstein , I. 376 – 416 . San Francisco : Jossey‐Bass .
  • Freeman , L. 1979 . Centrality in social network: Conceptual clarification . Social Networks , 1 : 215 – 239 .
  • Fulk , J. 1993 . Social construction of communication technology . Academy of Management Journal , 36 : 921 – 950 .
  • Gabarro , J. 1990 . “ The development of working relationships ” . In Intellectual teamwork: Social and technological foundations of cooperative work , Edited by: Galegher , J. , Kraut , R. and Egido , C. 79 – 110 . Hillsdale, NJ : LEA .
  • Gardner , W. L. III , Peluchette , J. V. and Clinebell , S. K. 1994 . Valuing women in management: An impression management perspective on gender diversity . Management Communication Quarterly , 8 : 115 – 164 .
  • Hackman , J. R. 1983 . “ The design of work teams ” . In Handbook of organizational behavior , Edited by: Lorsch , J. W. Englewood Cliffs, NJ : Prentice‐Hall .
  • Hackman , J. R. and Oldham , G. R. 1980 . Work design , London : Addison‐Wesley .
  • Hubert , L. and Schultz , J. 1976 . Quadratic assignment as a general data analysis strategy . British Journal of Mathematical and Statistical Psychology , 29 : 190 – 241 .
  • Ibarra , H. 1992 . Homophily and differential returns: Sex differences in network structure and access in an advertising firm . Administrative Science Quarterly , 37 : 422 – 447 .
  • Ibarra , H. 1993 . Personal networks of women and minorities in management: A conceptual framework . Academy of Management Review , 18 : 56 – 87 .
  • Johnson , B. and Rice , R. E. 1987 . Managing organizationalinnovation , New York : Columbia University Press .
  • Kramer , M. W. 1996 . A longitudinal study of peer communication during job transfers: The impact of frequency, quality, and network multiplexity on adjustment . Human Communication Research , 23 : 59 – 86 .
  • Krauss , R. and Fussell , S. 1990 . “ Mutual knowledge and communicative effectiveness ” . In Intellectual teamwork: Social and technological foundations of cooperative work , Edited by: Galegher , J. , Kraut , R. and Egido , C. 111 – 144 . Hillsdale, NJ : LEA .
  • Kraut , R. , Fish , R. , Root , R. and Chalfonte , B. Informal communication in organizations: Form, function, and technology . Human reaction to technology: Claremont symposium on applied social psychology . Edited by: Oskamp , S. and Spacapan , S. pp. 146 – 199 . Newbury Park, CA : Sage .
  • Lang , K. N. , Auld , R. and Lang , T. 1982 . The goals and methods of computer users . International Journal of Man‐Machine Studies , 17 : 375 – 399 .
  • Lang , T. , Lang , K. N. and Auld , R. 1981 . Support for users of operating systems and applications software . International Journal of Man‐Machine Studies , 14 : 269 – 282 .
  • Lee , D. M. S. 1986 . Usage pattern and sources of assistance for personal computer users . MIS Quarterly , : 313 – 325 .
  • Louis , M. 1980 . Surprise and sense‐making: What newcomers experience in entering unfamiliar organizational settings . Administrative Science Quarterly , 25 : 226 – 251 .
  • Lucas , H. Jr. 1981 . Implementation: The key to successful information systems , New York : Columbia University Press .
  • McGrath , J. 1990 . “ Time matters in groups ” . In Intellectual teamwork: Social and technological bases of group work , Edited by: Galegher , J. , Kraut , R. and Egido , C. 23 – 62 . Hillsdale, NJ : Lawrence Erlbaum Associates .
  • Miller , K. and Ray , E. B. 1994 . “ Beyond the ties that bind: Exploring the “meaning” of supportive messages and relationships ” . In Communication of social support: Messages, interactions, relationships and community , Edited by: Burleson , B. R. , Albrecht , T. L. and Sarason , I. G. 215 – 223 . Thousand Oaks, CA : Sage .
  • Morrison , E. W. 1993 . Newcomer information seeking: Exploring types, modes, sources, and outcomes . Academy of Management Journal , 36 : 557 – 589 .
  • Orlikowski , W. and Gash , D. 1994 . Technological frames: Making sense of information technology in organizations . ACM Transactions on Information Systems , 12 : 174 – 207 .
  • Pettigrew , A. 1972 . Information control as a power resource . Sociology , 6 : 187 – 204 .
  • Ragins , B. R. and Cotton , J. 1991 . Easier said than done: Gender differences in perceived barriers to gaining a mentor . Academy of Management Journal , 19 : 97 – 111 .
  • Rice , R. E. 1993 . “ Using network concepts to clarify sources and mechanisms of social influence ” . In Progress in communication sciences, XII , Edited by: Richards , W. D. and Barnett , G. 43 – 62 . Hillsdale, NJ : Ablex .
  • Rice , R. E. and Aydin , C. 1991 . Attitudes toward new organizational technology: Network proximity as a mechanism for social information processing . Administrative Science Quarterly , 36 : 219 – 244 .
  • Rice , R. E. and Danowski , J. 1993 . Is it really just like a fancy answering machine? Comparing semantic networks of different types of voice mail users . Journal of Business Communication , 30 (4) : 369 – 397 .
  • Rice , R. E. , Grant , A. , Schmitz , J. and Torobin , J. 1990 . Individual and network influences on the adoption and perceived outcomes of electronic messaging . Social Networks , 12 : 27 – 55 .
  • Rogers , E. M. 1986 . Communication technology: The new media in society , New York : The Free Press .
  • Rogers , E. M. and Kincaid , D. L. 1981 . Communication networks: Towards a new paradigm , New York : Free Press .
  • Schein , E. 1968 . Organizational socialization and the profession of management . Industrial Management Review , 9 : 1 – 16 .
  • Schein , E. 1971 . The individual, the organization, and the career: A conceptual scheme . Journal of Applied Behavioral Science , 7 : 401 – 426 .
  • Schmitz , J. and Fulk , J. 1991 . Organizational colleagues, information richness, and electronic mail: A test of the social influence model of technology use . Communication Research , 18 : 487 – 523 .
  • Stevenson , W. B. and Gilly , M. 1991 . Information processing and problem‐solving: The migration of problems through formal positions and networks of ties . Academy of Management Journal , 34 : 918 – 928 .
  • Stevenson , W. B. and Gilly , M. 1993 . Problem‐solving networks in organizations: Intentional design and emergent structure . Social Science Networks , 22 : 92 – 113 .
  • Tannen , D. 1994 . Talking from 9 to 5: How women's and men's conversational styles affect who gets heard, who gets credit, and what gets done at work , New York : William Morrow .
  • Tenner , E. 1996 . “ The computerized office: Productivity puzzles ” . In Why things bite back: Technology and the revenge of unintended consequences , 184 – 209 . New York : A. Knopf .
  • Wallace , J. 1996 . An investigation of agency control in expert‐nonexpert information exchange: The case of computer experts and users , New Brunswick, NJ : Rutgers University . Unpublished doctoral dissertation
  • Wasserman , S. and Pattison , P. 1996 . Logit models and logistic regressions for univariate and bivariate social relations: I. An introduction to Markov random graphs and p* . Psychometrika , 60 : 401 – 425 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.