Consumer logistics in contemporary shopping: a synthesised review

References

• Alagarsamy, S., Mehrolia, S., & Mathew, S. (2021). How green consumption value affects green consumer behaviour: The mediating role of consumer attitudes towards sustainable food logistics practices. Vision: The Journal of Business Perspective, 25(1), 65–76. https://doi.org/10.1177/0972262920977986
   Google Scholar
• Atkins, K. G., Kumar, A., & Kim, Y.-K. (2016). Smart grocery shopper segments. Journal of International Consumer Marketing, 28(1), 42–53. https://doi.org/10.1080/08961530.2015.1082080
   Web of Science ®Google Scholar
• Bahn, K. D., Granzin, K. L., & Tokman, M. (2015). End-user contribution to logistics value co-creation: A series of exploratory studies. Journal of Marketing Channels, 22(1), 3–26. https://doi.org/10.1080/1046669X.2015.978694
   Web of Science ®Google Scholar
• Baştuğ, S., & Yercan, F. (2021). An explanatory approach to assess resilience: An evaluation of competitive priorities for logistics organizations. Transport Policy, 103, 156–166. https://doi.org/10.1016/j.tranpol.2021.01.016
   Web of Science ®Google Scholar
• Bermes, A. (2021). Information overload and fake news sharing: A transactional stress perspective exploring the mitigating role of consumers’ resilience during COVID-19. Journal of Retailing and Consumer Services, 61, 102555. https://doi.org/10.1016/j.jretconser.2021.102555
   Web of Science ®Google Scholar
• Bernon, M., Cullen, J., & Gorst, J. (2016). Online retail returns management: Integration within an omni-channel distribution context. International Journal of Physical Distribution and Logistics Management, 46(6-7), 584–605. https://doi.org/10.1108/IJPDLM-01-2015-0010
   Web of Science ®Google Scholar
• Bhattacharjya, J., Ellison, A., & Tripathi, S. (2016). An exploration of logistics-related customer service provision on twitter. International Journal of Physical Distribution & Logistics Management, 46(6/7), 659–680. https://doi.org/10.1108/IJPDLM-01-2015-0007
   Web of Science ®Google Scholar
• Borsellino, V., Kaliji, S. A., & Schimmenti, E. (2020). COVID-19 drives consumer behaviour and agro-food markets towards healthier and more sustainable patterns. Sustainability, 12(20), 8366. https://doi.org/10.3390/su12208366
   Web of Science ®Google Scholar
• Bowersox, D. J. (1978). Logistics Management. New York: Macmillan.
   Google Scholar
• Buldeo Rai, H., Verlinde, S., & Macharis, C. (2021). Who is interested in a crowdsourced last mile? A segmentation of attitudinal profiles. Travel Behaviour and Society, 22, 22–31. https://doi.org/10.1016/j.tbs.2020.08.004
   Web of Science ®Google Scholar
• Cai, L., Yuen, K. F., Xie, D., Fang, M., & Wang, X. (2021). Consumer's usage of logistics technologies: Integration of habit into the unified theory of acceptance and use of technology. Technology in Society, 67, 101789. https://doi.org/10.1016/j.techsoc.2021.101789
   Web of Science ®Google Scholar
• Cai, Y.-J., & Lo, C. K. Y. (2020). Omni-channel management in the new retailing era: A systematic review and future research agenda. International Journal of Production Economics, 229, 107729. https://doi.org/10.1016/j.ijpe.2020.107729
   Web of Science ®Google Scholar
• Carbone, V., Rouquet, A., & Roussat, C. (2017). The rise of crowd logistics: A new way to co-create logistics value. Journal of Business Logistics, 38(4), 238–252. https://doi.org/10.1111/jbl.12164
   Web of Science ®Google Scholar
• Carbone, V., Rouquet, A., & Roussat, C. (2018). A typology of logistics at work in collaborative consumption. International Journal of Physical Distribution and Logistics Management, 48(6), 570–585. https://doi.org/10.1108/IJPDLM-11-2017-0355
   Web of Science ®Google Scholar
• Castillo, V. E., Bell, J. E., Rose, W. J., & Rodrigues, A. M. (2018). Crowdsourcing last mile delivery: Strategic implications and future research directions. Journal of Business Logistics, 39(1), 7–25. https://doi.org/10.1111/jbl.12173
   Web of Science ®Google Scholar
• Chen, C.-F., White, C., & Hsieh, Y.-E. (2020). The role of consumer participation readiness in automated parcel station usage intentions. Journal of Retailing and Consumer Services, 54(1), 102063. https://doi.org/10.1016/j.jretconser.2020.102063
   Web of Science ®Google Scholar
• Chen, Y., Yu, J., Yang, S., & Wei, J. (2018). Consumer’s intention to use self-service parcel delivery service in online retailing: An empirical study. Internet Research, 28(2), 500–519. https://doi.org/10.1108/IntR-11-2016-0334
   Web of Science ®Google Scholar
• Cotarelo, M., Calderón, H., & Fayos, T. (2021). A further approach in omnichannel lsq, satisfaction and customer loyalty. International Journal of Retail & Distribution Management, 49(8), 1133–1153. https://doi.org/10.1108/IJRDM-01-2020-0013
   Web of Science ®Google Scholar
• Daugherty, P. J., Bolumole, Y., & Grawe, S. J. (2019). The new age of customer impatience: An agenda for reawakening logistics customer service research. International Journal of Physical Distribution & Logistics Management, 49(1), 4–32. https://doi.org/10.1108/IJPDLM-03-2018-0143
   Web of Science ®Google Scholar
• De’, R., Pandey, N., & Pal, A. (2020). Impact of digital surge during COVID-19 pandemic: A viewpoint on research and practice. International Journal of Information Management, 55, 102171. https://doi.org/10.1016/j.ijinfomgt.2020.102171
   PubMed Web of Science ®Google Scholar
• Dennis, C., Bourlakis, M., Alamanos, E., Papagiannidis, S., & Brakus, J. J. (2017). Value co-creation through multiple shopping channels: The interconnections with social exclusion and well-being. International Journal of Electronic Commerce, 21(4), 517–547. https://doi.org/10.1080/10864415.2016.1355644
   Web of Science ®Google Scholar
• Denyer, D., & Tranfield, D. (2009). Producing a systematic review. In D. A. Buchanan, & A. Bryman (Eds.), The sage handbook of organisational research methods (pp. 671–649). SAGE Publications Ltd.
   Google Scholar
• Esper, T. L., & Peinkofer, S. T. (2017). Consumer-based supply chain management performance research: A structured literature review. Transportation Journal, 56(4), 395–428. https://doi.org/10.5325/transportationj.56.4.0395
   Web of Science ®Google Scholar
• Fagerstrøm, A., Eriksson, N., & Sigurdsson, V. (2020). Investigating the impact of internet of things services from a smartphone app on grocery shopping. Journal of Retailing and Consumer Services, 52, 101927. https://doi.org/10.1016/j.jretconser.2019.101927
   Web of Science ®Google Scholar
• Flavián, C., Gurrea, R., & Orús, C. (2019). Feeling confident and smart with webrooming: Understanding the consumer's path to satisfaction. Journal of Interactive Marketing, 47, 1–15. https://doi.org/10.1016/j.intmar.2019.02.002
   Web of Science ®Google Scholar
• Flavián, C., Gurrea, R., & Orús, C. (2020). Combining channels to make smart purchases: The role of webrooming and showrooming. Journal of Retailing and Consumer Services, 52, 101923. https://doi.org/10.1016/j.jretconser.2019.101923
   Web of Science ®Google Scholar
• Gkiotsalitis, K., & Cats, O. (2021). Public transport planning adaption under the COVID-19 pandemic crisis: Literature review of research needs and directions. Transport Reviews, 41(3), 374–392. https://doi.org/10.1080/01441647.2020.1857886
   Web of Science ®Google Scholar
• Gómez-Suárez, M., Quinones, M., & Yagüe, M. J. (2020). Targeting smart shoppers: A cross-country model. Journal of Business Economics and Management, 21(3), 679–705. https://doi.org/10.3846/jbem.2020.11851
   Web of Science ®Google Scholar
• Grandón, E. E., Nasco, S. A., & Mykytyn, P. P. (2011). Comparing theories to explain e-commerce adoption. Journal of Business Research, 64(3), 292–298. https://doi.org/10.1016/j.jbusres.2009.11.015
   Web of Science ®Google Scholar
• Granzin, K. L. (1990). The consumer logistics system: A focal point for study of the household-consumption process. Journal of Consumer Studies & Home Economics, 14(3), 239–256. https://doi.org/10.1111/j.1470-6431.1990.tb00052.x
   Google Scholar
• Granzin, K. L., & Bahn, K. D. (1989). Consumer logistics: Conceptualization, pertinent issues and a proposed program for research. Journal of Academic Marketing Science, 17(1), 91–101. https://doi.org/10.1007/BF02726358
   Google Scholar
• Granzin, K. L., Painter, J. J., & Bahn, K. D. (2005). An empirical test of households’ participation in the distribution supply chain process. Journal of Marketing Channels, 12(4), 67–89. https://doi.org/10.1300/J049v12n04_05
   Google Scholar
• Granzin, K. L., Painter, J. J., & Valentin, E. K. (1997). Consumer logistics as a basis for segmenting retail markets. Journal of Retailing and Consumer Services, 4(2), 99–107. https://doi.org/10.1016/S0969-6989(96)00034-3
   Google Scholar
• Hagen, T., & Scheel-Kopeinig, S. (2021). Would customers be willing to use an alternative (chargeable) delivery concept for the last mile? Research in Transportation Business & Management, 39, 100626. https://doi.org/10.1016/j.rtbm.2021.100626
   Web of Science ®Google Scholar
• Hilmola, O.-P., Lähdeaho, O., Henttu, V., & Hilletofth, P. (2020). COVID-19 pandemic: Early implications for north European manufacturing and logistics. Sustainability, 12(20), 8315. https://doi.org/10.3390/su12208315
   Web of Science ®Google Scholar
• Hübner, A., Holzapfel, A., & Kuhn, H. (2016a). Distribution systems in omni-channel retailing. Business Research, 9(2), 255–296. https://doi.org/10.1007/s40685-016-0034-7
   Google Scholar
• Hübner, A., Kuhn, H., & Wollenburg, J. (2016b). Last mile fulfilment and distribution in omni-channel grocery retailing: A strategic planning framework. International Journal of Retail and Distribution Management, 44(3), 228–247. https://doi.org/10.1108/IJRDM-11-2014-0154
   Web of Science ®Google Scholar
• Hübner, A., Wollenburg, J., & Holzapfel, A. (2016c). Retail logistics in the transition from multi-channel to omni-channel. International Journal of Physical Distribution and Logistics Management, 46(6-7), 562–583. https://doi.org/10.1108/IJPDLM-08-2015-0179
   Web of Science ®Google Scholar
• Hwang, Y., & Mattila, A. S. (2021). The effect of smart shopper self-perceptions on word-of-mouth behaviors in the loyalty reward program context. Journal of Hospitality & Tourism Research, 46(2), 243–266. https://doi.org/10.1177/1096348020985212
   Web of Science ®Google Scholar
• Inman, J. J., & Nikolova, H. (2017). Shopper-facing retail technology: A retailer adoption decision framework incorporating shopper attitudes and privacy concerns. Journal of Retailing, 93(1), 7–28. https://doi.org/10.1016/j.jretai.2016.12.006
   Web of Science ®Google Scholar
• Jocevski, M., Arvidsson, N., Miragliotta, G., Ghezzi, A., & Mangiaracina, R. (2019). Transitions towards omni-channel retailing strategies: A business model perspective. International Journal of Retail & Distribution Management, 47(2), 78–93. https://doi.org/10.1108/IJRDM-08-2018-0176
   Web of Science ®Google Scholar
• Kedia, A., Kusumastuti, D., & Nicholson, A. (2017). Acceptability of collection and delivery points from consumers’ perspective: A qualitative case study of Christchurch city. Case Studies on Transport Policy, 5(4), 587–595. https://doi.org/10.1016/j.cstp.2017.10.009
   Web of Science ®Google Scholar
• Kirk, C. P., & Rifkin, L. S. (2020). I'll trade you diamonds for toilet paper: Consumer reacting, coping and adapting behaviors in the COVID-19 pandemic. Journal of Business Research, 117, 124–131. https://doi.org/10.1016/j.jbusres.2020.05.028
   PubMed Web of Science ®Google Scholar
• Laato, S., Najmul, I., Farooq, A. K. M., & Dhir, A. (2020). Unusual purchasing behavior during the early stages of the COVID-19 pandemic: The stimulus-organism-response approach. Journal of Retailing and Consumer Services, 57(1), 102224. https://doi.org/10.1016/j.jretconser.2020.102224
   Web of Science ®Google Scholar
• Lachapelle, U., Burke, M., Brotherton, A., & Leung, A. (2018). Parcel locker systems in a car dominant city: Location, characterisation and potential impacts on city planning and consumer travel access. Journal of Transport Geography, 71(1), 1–14. https://doi.org/10.1016/j.jtrangeo.2018.06.022
   Web of Science ®Google Scholar
• Larke, R., Kilgour, M., & O’Connor, H. (2018). Build touchpoints and they will come: Transitioning to omnichannel retailing. International Journal of Physical Distribution and Logistics Management, 48(4), 465–483. https://doi.org/10.1108/IJPDLM-09-2016-0276
   Web of Science ®Google Scholar
• Lee, H., Chen, M., Pham, H. T., & Choo, S. (2019). Development of a decision making system for installing unmanned parcel lockers: Focusing on residential complexes in Korea. KSCE Journal of Civil Engineering, 23(6), 2713–2722. https://doi.org/10.1007/s12205-019-1398-y
   Web of Science ®Google Scholar
• Lim, S. F. W. T., & Winkenbach, M. (2019). Configuring the last-mile in business-to-consumer e-retailing. California Management Review, 61(2), 132–154. https://doi.org/10.1177/0008125618805094
   Web of Science ®Google Scholar
• Ma, S. Q. (2017). Fast or free shipping options in online and omni-channel retail? The mediating role of uncertainty on satisfaction and purchase intentions. International Journal of Logistics Management, 28(4), 1099–1122. https://doi.org/10.1108/IJLM-05-2016-0130
   Web of Science ®Google Scholar
• Mangiaracina, R., Perego, A., Seghezzi, A., & Tumino, A. (2019). Innovative solutions to increase last-mile delivery efficiency in b2c e-commerce: A literature review. International Journal of Physical Distribution & Logistics Management, 49(9), 901–920. https://doi.org/10.1108/IJPDLM-02-2019-0048
   Web of Science ®Google Scholar
• Marchet, G., Melacini, M., Perotti, S., Rasini, M., & Tappia, E. (2018). Business logistics models in omni-channel: A classification framework and empirical analysis. International Journal of Physical Distribution and Logistics Management, 48(4), 439–464. https://doi.org/10.1108/IJPDLM-09-2016-0273
   Web of Science ®Google Scholar
• Melacini, M., Perotti, S., Rasini, M., & Tappia, E. (2018). E-fulfilment and distribution in omni-channel retailing: A systematic literature review. International Journal of Physical Distribution & Logistics Management, 48(4), 391–414. https://doi.org/10.1108/IJPDLM-02-2017-0101
   Web of Science ®Google Scholar
• Mokhtarian, P. L. (2004). A conceptual analysis of the transportation impacts of b2c e-commerce. Transportation, 31(3), 257–284. https://doi.org/10.1023/B:PORT.0000025428.64128.d3
   Web of Science ®Google Scholar
• Murfield, M., Boone, C. A., Rutner, P., & Thomas, R. (2017). Investigating logistics service quality in omni-channel retailing. International Journal of Physical Distribution & Logistics Management, 47(4), 263–296. https://doi.org/10.1108/IJPDLM-06-2016-0161
   Web of Science ®Google Scholar
• Onstein, A. T. C., Tavasszy, L. A., & van Damme, D. A. (2019). Factors determining distribution structure decisions in logistics: A literature review and research agenda. Transport Reviews, 39(2), 243–260. https://doi.org/10.1080/01441647.2018.1459929
   Web of Science ®Google Scholar
• Park, C., Jun, J. K., & Lee, T. M. (2015). Do mobile shoppers feel smart in the smartphone age? International Journal of Mobile Communications, 13(2), 157–171. https://doi.org/10.1504/IJMC.2015.067961
   Web of Science ®Google Scholar
• Petrescu-Mag, R. M., Vermeir, I., Petrescu, D. C., Crista, F. L., & Banatean-Dunea, I. (2020). Traditional foods at the click of a button: The preference for the online purchase of Romanian traditional foods during the COVID-19 pandemic. Sustainability, 12(23), 9956. https://doi.org/10.3390/su12239956
   Web of Science ®Google Scholar
• Rai, H. B., Mommens, K., Verlinde, S., & Macharis, C. (2019a). How does consumers’ omnichannel shopping behaviour translate into travel and transport impacts? Case-study of a footwear retailer in Belgium. Sustainability, 11(9), 2534. https://doi.org/10.3390/su11092534
   Web of Science ®Google Scholar
• Rai, H. B., Verlinde, S., & Macharis, C. (2019b). City logistics in an omnichannel environment. The case of Brussels. Case Studies on Transport Policy, 7(2), 310–317. https://doi.org/10.1016/j.cstp.2019.02.002
   Web of Science ®Google Scholar
• Rejeb, A., Rejeb, K., & Keogh, J. G. (2020). COVID-19 and the food chain? Impacts and future research methods. Logforum, 16(4), 475–485.
   Web of Science ®Google Scholar
• Rigby, D. (2011). The future of shopping. Harvard Business Review, 89(12), 64–76.
   Web of Science ®Google Scholar
• Rimmer, P. J., & Kam, B. H. (2018). Consumer logistics: Surfing the digital wave Melbourne. Edward Elgar Publishing Ltd.
   Google Scholar
• Rosenberg, L. N., Balouka, N., Herer, Y. T., Dani, E., Gasparin, P., Dobers, K., Rüdiger, D., Pättiniemi, P., Portheine, P., & van Uden, S. (2021). Introducing the shared micro-depot network for last-mile logistics. Sustainability, 13(4), 2067. https://doi.org/10.3390/su13042067
   Web of Science ®Google Scholar
• Rouquet, A., Goudarzi, K., & Henriquez, T. (2017). The company-customer transfer of logistics activities. International Journal of Operations & Production Management, 37(3), 321–342. https://doi.org/10.1108/IJOPM-01-2015-0049
   Web of Science ®Google Scholar
• Rowley, J., & Slack, F. (2004). Conducting a literature review. Management Research News, 27(6), 31–39. https://doi.org/10.1108/01409170410784185
   Google Scholar
• Sallnäs, U., & Björklund, M. (2020). Consumers’ influence on the greening of distribution – exploring the communication between logistics service providers, e-tailers and consumers. International Journal of Retail & Distribution Management, 48(11), 1177–1193. https://doi.org/10.1108/IJRDM-07-2019-0213
   Web of Science ®Google Scholar
• Seghezzi, A., Winkenbach, M., & Mangiaracina, R. (2021). On-demand food delivery: A systematic literature review. The International Journal of Logistics Management, 32(4), 1334–1355. https://doi.org/10.1108/IJLM-03-2020-0150
   Web of Science ®Google Scholar
• Sheth, J. (2020). Impact of COVID-19 on consumer behavior: Will the old habits return or die? Journal of Business Research, 117(1), 280–283. https://doi.org/10.1016/j.jbusres.2020.05.059
   PubMed Web of Science ®Google Scholar
• Shin, H., & Kang, J. (2020). Reducing perceived health risk to attract hotel customers in the COVID-19 pandemic era: Focused on technology innovation for social distancing and cleanliness. International Journal of Hospitality Management, 91(1), 102664. https://doi.org/10.1016/j.ijhm.2020.102664
   PubMed Web of Science ®Google Scholar
• Sitaker, M., Kolodinsky, J., Wang, W., Chase, L. C., Kim, J. V. S., Smith, D., Estrin, H., Vlaanderen, Z. V., & Greco, L. (2020). Evaluation of farm fresh food boxes: A hybrid alternative food network market innovation. Sustainability, 12(24), 10406. https://doi.org/10.3390/su122410406
   Web of Science ®Google Scholar
• Sorkun, M. F., Yumurtacı Hüseyinoğlu, IÖ, & Börühan, G. (2020). Omni-channel capability and customer satisfaction: Mediating roles of flexibility and operational logistics service quality. International Journal of Retail & Distribution Management, 48(6), 629–648. https://doi.org/10.1108/IJRDM-07-2019-0235
   Web of Science ®Google Scholar
• Sparks, L., & Wagner, B. A. (2003). Retail exchanges: A research agenda. Supply Chain Management, 8(3), 201–208. https://doi.org/10.1108/13598540310484609
   Web of Science ®Google Scholar
• Standing, C., Standing, S., & Biermann, S. (2019). The implications of the sharing economy for transport. Transport Reviews, 39(2), 226–242. https://doi.org/10.1080/01441647.2018.1450307
   Web of Science ®Google Scholar
• Su, M., Liu, Y., & Park, K.-s. (2021). Fresh agricultural products online retailer’s emergency logistics capability framework during the pandemic. Journal of Distribution Science, 19(2), 65–75. https://doi.org/10.15722/jds.19.2.202102.65
   Google Scholar
• Suel, E., & Polak, J. W. (2018). Incorporating online shopping into travel demand modelling: Challenges, progress, and opportunities. Transport Reviews, 38(5), 576–601. https://doi.org/10.1080/01441647.2017.1381864
   Web of Science ®Google Scholar
• Tang, Y. M., Chau, K. Y., Xu, D., & Liu, X. (2021). Consumer perceptions to support iot based smart parcel locker logistics in China. Journal of Retailing and Consumer Services, 62, 102659. https://doi.org/10.1016/j.jretconser.2021.102659
   Web of Science ®Google Scholar
• Taylor, D., Brockhaus, S., Knemeyer, A. M., & Murphy, P. (2019). Omnichannel fulfillment strategies: Defining the concept and building an agenda for future inquiry. The International Journal of Logistics Management, 30(3), 863–891. https://doi.org/10.1108/IJLM-09-2018-0223
   Web of Science ®Google Scholar
• Teller, C., Kotzab, H., & Grant, D. B. (2006). The consumer direct services revolution in grocery retailing: An exploratory investigation. Managing Service Quality: An International Journal, 16(1), 78–96. https://doi.org/10.1108/09604520610639973
   Google Scholar
• Teller, C., Kotzab, H., & Grant, D. B. (2012). The relevance of shopper logistics for consumers of store-based retail formats. Journal of Retailing and Consumer Services, 19(1), 59–66. https://doi.org/10.1016/j.jretconser.2011.09.001
   Google Scholar
• Tsai, Y.-T., & Tiwasing, P. (2021). Customers’ intention to adopt smart lockers in last-mile delivery service: A multi-theory perspective. Journal of Retailing and Consumer Services, 61(1), 102514. https://doi.org/10.1016/j.jretconser.2021.102514
   Web of Science ®Google Scholar
• Vakulenko, Y., Hellström, D., & Hjort, K. (2018). What's in the parcel locker? Exploring customer value in e-commerce last mile delivery. Journal of Business Research, 88(1), 421–427. https://doi.org/10.1016/j.jbusres.2017.11.033
   Web of Science ®Google Scholar
• van Eck, N. J., & Waltman, L. (2010). Software survey: Vosviewer, a computer program for bibliometric mapping. Scientometrics, 84(2), 523–538. https://doi.org/10.1007/s11192-009-0146-3
   PubMed Web of Science ®Google Scholar
• Vazquez-Noguerol, M., González-Boubeta, I., Portela-Caramés, I., & Prado-Prado, J. C. (2021). Rethinking picking processes in e-grocery: A study in the multichannel context. Business Process Management Journal, 27(2), 565–589. https://doi.org/10.1108/BPMJ-04-2020-0139
   Web of Science ®Google Scholar
• Verhoef, P. C., Kannan, P. K., & Inman, J. J. (2015). From multi-channel retailing to omni-channel retailing. Journal of Retailing, 91(2), 174–181. https://doi.org/10.1016/j.jretai.2015.02.005
   Web of Science ®Google Scholar
• Voropanova, E. (2015). Conceptualizing smart shopping with a smartphone: Implications of the use of mobile devices for shopping productivity and value. The International Review of Retail, Distribution and Consumer Research, 25(5), 529–550. https://doi.org/10.1080/09593969.2015.1089304
   Web of Science ®Google Scholar
• Wang, X., Wong, Y. D., Chen, T., & Yuen, K. F. (2021a). Adoption of shopper-facing technologies under social distancing: A conceptualisation and an interplay between task-technology fit and technology trust. Computers in Human Behavior, 124(1), 106900. https://doi.org/10.1016/j.chb.2021.106900
   Web of Science ®Google Scholar
• Wang, X., Wong, Y. D., Li, K. X., & Yuen, K. F. (2021b). A critical assessment of co-creating self-collection services in last-mile logistics. The International Journal of Logistics Management, 32(3), 846–871. https://doi.org/10.1108/IJLM-09-2020-0359
   Web of Science ®Google Scholar
• Wang, X., Wong, Y. D., Qi, G., & Yuen, K. F. (2021c). Contactless channel for shopping and delivery in the context of social distancing in response to COVID-19 pandemic. Electronic Commerce Research and Applications, 48(1), 101075. https://doi.org/10.1016/j.elerap.2021.101075
   PubMed Web of Science ®Google Scholar
• Wang, X., Wong, Y. D., Shi, W., & Yuen, K. F. (2022). Shoppers’ logistics activities in omni-channel retailing: A conceptualisation and an exploration on perceptual differences in effort valuation. Transport Policy, 115, 195–208. https://doi.org/10.1016/j.tranpol.2021.11.014
   Web of Science ®Google Scholar
• Wang, X., Wong, Y. D., Teo, C.-C., Yuen, K. F., & Feng, X. (2020). The four facets of self-collection service for e-commerce delivery: Conceptualisation and latent class analysis of user segments. Electronic Commerce Research and Applications, 39(1), 100896. https://doi.org/10.1016/j.elerap.2019.100896
   Web of Science ®Google Scholar
• Wang, X., Wong, Y. D., Teo, C.-C., Yuen, K. F., & Li, K. X. (2019a). Decomposing service conveniences in self-collection: An integrated application of the servcon and kano models. International Journal of Physical Distribution & Logistics Management, 49(4), 356–375. https://doi.org/10.1108/IJPDLM-10-2018-0336
   Web of Science ®Google Scholar
• Wang, X., Wong, Y. D., & Yuen, K. F. (2021d). Rise of ‘lonely’ consumers in the post-COVID-19 era: A synthesised review on psychological, commercial and social implications. International Journal of Environmental Research and Public Health, 18(2), 404. https://doi.org/10.3390/ijerph18020404
   PubMed Web of Science ®Google Scholar
• Wang, X., Yuen, K. F., Wong, Y. D., & Teo, C.-C. (2018a). An innovation diffusion perspective of e-consumers’ initial adoption of self-collection service via automated parcel station. The International Journal of Logistics Management, 29(1), 237–260. https://doi.org/10.1108/IJLM-12-2016-0302
   Web of Science ®Google Scholar
• Wang, X., Yuen, K. F., Wong, Y. D., & Teo, C.-C. (2018b). It is green, but is it fair? Investigating consumers’ fairness perception of green service offerings. Journal of Cleaner Production, 181(1), 235–248. https://doi.org/10.1016/j.jclepro.2018.01.103
   Web of Science ®Google Scholar
• Wang, X., Yuen, K. F., Wong, Y. D., & Teo, C.-C. (2019b). Consumer participation in last-mile logistics service: An investigation on cognitions and affects. International Journal of Physical Distribution & Logistics Management, 49(2), 217–238. https://doi.org/10.1108/IJPDLM-12-2017-0372
   Web of Science ®Google Scholar
• Wollenburg, J., Holzapfel, A., Hübner, A., & Kuhn, H. (2018a). Configuring retail fulfillment processes for omni-channel customer steering. International Journal of Electronic Commerce, 22(4), 540–575. https://doi.org/10.1080/10864415.2018.1485085
   Web of Science ®Google Scholar
• Wollenburg, J., Holzapfel, A., & Hübner, A. (2019). Omni-channel customer management processes in retail: An exploratory study on fulfillment-related options. Logistics Research, 12(7), 1–15. https://doi.org/10.23773/2019_7
   Google Scholar
• Wollenburg, J., Hübner, A., Kuhn, H., & Trautrims, A. (2018b). From bricks-and-mortar to bricks-and-clicks. International Journal of Physical Distribution and Logistics Management, 48(4), 415–438. https://doi.org/10.1108/IJPDLM-10-2016-0290
   Web of Science ®Google Scholar
• Youn, S.-y., Lee, J. E., & Ha-Brookshire, J. (2021). Fashion consumers’ channel switching behavior during the COVID-19: Protection motivation theory in the extended planned behavior framework. Clothing and Textiles Research Journal, 39(2), 139–156. https://doi.org/10.1177/0887302X20986521
   Web of Science ®Google Scholar
• Yrjölä, M., Spence, M. T., & Saarijärvi, H. (2018). Omni-channel retailing: Propositions, examples and solutions. The International Review of Retail, Distribution and Consumer Research, 28(3), 259–276. https://doi.org/10.1080/09593969.2018.1445657
   Web of Science ®Google Scholar
• Yuen, K. F., Wang, X., Ma, F., & Li, K. X. (2020). The psychological causes of panic buying following a health crisis. International Journal of Environmental Research and Public Health, 17(10), 3513. https://doi.org/10.3390/ijerph17103513
   PubMed Web of Science ®Google Scholar
• Yuen, K. F., Wang, X., Ma, F., & Wong, Y. D. (2019). The determinants of customers’ intention to use smart lockers for last-mile deliveries. Journal of Retailing and Consumer Services, 49(1), 316–326. https://doi.org/10.1016/j.jretconser.2019.03.022
   Web of Science ®Google Scholar
• Yumurtacı Hüseyinoğlu, IÖ, Galipoğlu, E., & Kotzab, H. (2017). Social, local and mobile commerce practices in omni-channel retailing. International Journal of Retail & Distribution Management, 45(7/8), 711–729. https://doi.org/10.1108/IJRDM-09-2016-0151
   Web of Science ®Google Scholar
• Yumurtacı Hüseyinoğlu, IÖ, Sorkun, M. F., & Börühan, G. (2018). Revealing the impact of operational logistics service quality on omni-channel capability. Asia Pacific Journal of Marketing and Logistics, 30(5), 1200–1221. https://doi.org/10.1108/APJML-08-2017-0169
   Web of Science ®Google Scholar
• Yurova, Y., Rippé, C. B., Weisfeld-Spolter, S., Sussan, F., & Arndt, A. (2017). Not all adaptive selling to omni-consumers is influential: The moderating effect of product type. Journal of Retailing and Consumer Services, 34(1), 271–277. https://doi.org/10.1016/j.jretconser.2016.01.009
   Web of Science ®Google Scholar
• Zarei, M. M., Chaparro-Pelaez, J., & Agudo-Peregrina, ÁF. (2020). Identifying consumer’s last-mile logistics beliefs in omni-channel environment. Economic Research-Ekonomska Istraživanja, 33(1), 1796–1812. https://doi.org/10.1080/1331677X.2020.1760914
   Web of Science ®Google Scholar
• Zeng, Z., Chen, P.-J., & Lew, A. A. (2020). From high-touch to high-tech: COVID-19 drives robotics adoption. Tourism Geographies, 22(3), 724–734. https://doi.org/10.1080/14616688.2020.1762118
   Web of Science ®Google Scholar
• Zhang, J., Onal, S., Das, R., Helminsky, A., & Das, S. (2019). Fulfilment time performance of online retailers – an empirical analysis. International Journal of Retail & Distribution Management, 47(5), 493–510. https://doi.org/10.1108/IJRDM-10-2017-0237
   Web of Science ®Google Scholar