References
References
- Baldrige National Quality Program 2002 Criteria for Performance Excellence Baldrige National Quality Program, National Institute of Standards and Technology, Department of Commerce, USA
- Bassioni , HA , Price , ADF and Hassan , TM . 2004a . Performance measurement in construction firms. . Journal of Management in Engineering , 20 (2) : 42 – 50 .
- Bassioni HA Price ADF Hassan TM The theoretical formulation of a framework for measuring business performance in construction 2004b in 4th International Postgraduate Research Conference 1–2 April, 2004 Salford UK University of Salford 419 30
- Bassioni HA Price ADF Hassan TM The Integrated use of the Balanced Scorecard and the EFQM Excellence Model in Construction 2004c Working Paper Loughborough Loughborough University
- Beatham S Anumba CJ Thorpe T Murray M Utilising the EFQM excellence model to drive business improvement 2002 in 9th ISPE International Conference on Concurrent Engineering Cranfield University
- Beatham , S , Anumba , CJ , Thorpe , T and Hedges , I . 2004 . KPIs – a critical appraisal of their use in construction. . Benchmarking: An International Journal , 11 (1) : 93 – 117 .
- Beretta , S . 2002 . Unleashing the integration potential of ERP systems. The role of process‐based performance measurement systems. . Business Process Management Journal , 8 (3) : 254 – 77 .
- Birchard , B . 1996 . Get ‘critical success factors’ onto the table: Cigna P&C: a balanced scorecard. . CFP: The Magazine for Chief Financial Officers , 12 ( October ) : 30 – 4 .
- British Quality Foundation 2002 The Model in Practice – Using the EFQM Excellence Model to Deliver Continuous Improvement London The British Quality Foundation
- Brown , FE , Cooper , GS , Ford , S , Aouad , G , Brandon , P , Child , T , Kirham , JA , Oxman , R and Young , B . 1995 . An integrated approach to CAD: modelling concepts in building design and construction. . Design Studies , 16 : 327 – 47 .
- Bryde , DJ . 2003 . Modelling project management performance. . International Journal of Quality & Reliability Management , 20 (2) : 229 – 54 .
- Chua , DKH , Kog , YC and Loh , PK . 1999 . Critical success factors for different project objectives. . Journal of Construction Engineering and Management , 125 (3) : 142 – 50 .
- CBBP‐KPI Construction best practice programme key performance indicators 2004 available at: http://www.constructingexcellence.org.uk (accessed July 2004)
- Eccles RG Pyburn PJ Creating a comprehensive system to measure performance. 1992 Management Accounting USA October 41 4
- Egan Sir J 1998 Rethinking Construction London Department of the Environment, Transport and the Regions
- Feldmann CG 1998 The Practical Guide to Business Process Reengineering Using IDEF0 New York Dorset House Publishing
- Fellows R Liu A 2003 Research Methods for Construction Oxford Blackwell Science
- Field A 2000 Discovering Statistics Using SPSS for Windows London Sage Publications
- Fleming MC Nellis JG 1991 The Essence of Statistics for Business New York Prentice Hall
- Fowler HW Fowler FG 1995 The Concise Oxford Dictionary of Current English Oxford Oxford University Press
- Healey JF 1993 Statistics: A Tool for Social Research California Wadsworth Publishing Company
- Hussey J Hussey R 1997 Business Research: A Practical Guide to Undergraduate and Postgraduate Students London Macmillan Press
- Johnston , R , Brignall , S and Fitzgerald , L . 2002 . ‘Good enough’ performance measurement: a trade‐off between activity and action. . Journal of the Operational Research Society , 53 : 256 – 62 .
- Kagioglou , M , Cooper , R and Aouad , G . 2001 . Performance management in construction: a conceptual framework. . Construction Management and Economics , 19 : 85 – 95 .
- Kamara , JM , Anumba , CJ and Evbuomwan , NFO . 2000 . Process model for client requirements processing in construction. . Business Process Management Journal , 6 (3) : 251 – 79 .
- Kaplan RS Norton DP The balanced scorecard – measures that drive performance. 1992 Harvard Business Review January–February 71 9
- Kaplan RS Norton DP Putting the balanced scorecard to work. 1993 Harvard Business Review September–October 134 47
- Kaplan RS Norton DP Having trouble with your strategy? Then map it. 2000 Harvard Business Review September–October 167 76
- Kraft E Chinowsky PS The effect of construction organization management practices on project success. 2002 Construction Research Congress: Winds of Change: Integration and Innovations in Construction, in Proceedings of Construction Research Congress Honolulu, Hawaii, 19–21 March
- Latham Sir M Constructing the Team, thnso, London 1994
- Lee A Cooper R Aouad G A methodology for designing performance measures for the UK construction industry. 2000 Bizarre Fruit Postgraduate Research Conference on the Built and Human Environment Salford
- Lo , VHY , Humphreys , P and Sculli , D . 2001 . The definition method zero applied to ISO 9000 quality manuals. . The TQM Magazine , 13 (2) : 105 – 11 .
- Love , PED and Holt , GD . 2000 . Construction business performance measurement: the SPM alternative. . Business Process Management , 6 (5) : 408 – 16 .
- Love , PED , Mandal , P and Li , H . 1999 . Determining the causal structure of rework influences in construction. . Construction Management and Economics , 17 (4) : 505 – 7 .
- Luo , W and Tung , YA . 1999 . A framework for selecting business process modelling methods. . Industrial Management & Data Systems , 99 (7) : 312 – 9 .
- Mbugua LM A Methodology for Evaluating the Business Performance of UK Construction Companies, PhD Thesis 2000 Wolverhampton University of Wolverhampton
- Mbugua LM Harris P Holt GD Olomolaiye PO A framework for determining critical success factors influencing construction business performance 1999 in 15th Annual Conference and General Meeting, Association of Researchers in Construction Management (ARCOM) Liverpool Liverpool John Moores University
- McCabe S 2001 Benchmarking in Construction Oxford Blackwell Science
- Murray EJ Richardson PR Strategic focus: defining and measuring the critical few as parameters of strategic performance evaluation 1998 in Neely, A.D. and Waggoner, D.B. (eds) Performance Measurement – Theory and Practice Volume 2 Cambridge Cambridge University
- Neely , A . 1999 . The performance revolution: why now and what next? . International Journal of Operations & Production Management , 19 (2) : 205 – 28 .
- Neely A Adams C The performance prism perspective. 2001 Journal of Cost Management January–February 7 15
- Neely , A and Bourne , M . 2000 . Why measurement initiatives fail. . Measuring Business Excellence , 4 (4) : 3 – 6 .
- Niven PR Examining the endurance of the balanced scorecard. 2001 Journal of Cost Management May–June 18 24
- O'Donnell , FJ and Duffy , AHB . 2002 . Modelling design development performance. . International Journal of Operations & Production Management , 22 (11) : 1198 – 221 .
- Robertson , HW . 1997 . A construction company's approach to business performance measurement. . Total Quality Management , 8 (2/3) : 254 – 5 .
- Rowley , J . 2003 . Using case studies in research. . Management Research News , 25 (1) : 16 – 27 .
- Samson M Lema NM Development of construction contractors performance measurement framework. 2002 Creating a Sustainable Construction Industry in Developing Countries The 1st International Conference of CIB, November 2002, South Africa
- Sekaran U 2003 Research Methods for Business: A Skill Building Approach New York John Wiley & Sons
- Smith M Getting Construction Back on Track. 2001 In: Beyond the Bottom Line The Industrial Pioneer, Birmingham, and For a Change Magazine, London
- Sommerville , J and Robertson , HW . 2000 . A scorecard approach to benchmarking for total quality construction. . International Journal of Quality & Reliability Management , 17 (4/5) : 453 – 66 .
- Standard for IDEF0 1993 Standard for Integration Definition for Function Modeling (IDEF0) Federal Information Processing Standards Publications, National Institute of Standards and Technology
- Tang , YH and Ogunlana , SO . 2003 . Modelling the dynamic performance of a construction organization. . Construction Management and Economics , 21 (2) : 127 – 36 .
- Van Belle G 2002 Statistical Rules of Thum New York Wiley Interscience, John Wiley & Sons
- Ward , CS , Curtis , B and Chapman , CB . 1991 . Objectives and performance in construction projects. . Construction Management and Economics , 9 : 343 – 54 .
- Watson P Seng LT Implementing the European Foundation for Quality Management Model in construction. 2001 Construction Information Quarterly Construction paper 130
- Yasamis , F , Arditi , D and Mohammadi , J . 2002 . Assessing contractor quality performance. . Construction Management and Economics , 20 (3) : 211 – 23 .
- Yusuf , KO and Smith , NJ . 1996 . Modelling business processes in steel fabrication. . International Journal of Project Management , 14 (6) : 367 – 71 .