641
Views
7
CrossRef citations to date
0
Altmetric
Articles

The value of project execution services: a problem and uncertainty perspective

, , &
Pages 272-285 | Received 17 Mar 2015, Accepted 02 Feb 2016, Published online: 04 Apr 2016

References

  • Adamson, B., Dixon, M. and Toman, N. (2012) The end of solution sales. Harvard Business Review, 90(7/8), 60–68.
  • Alderman, N., Ivory, C., McLoughlin, I. and Vaughan, R. (2005) Sense-making as a process within complex service-led projects. International Journal of Project Management, 23(5 SPEC. ISS.), 380–385.10.1016/j.ijproman.2005.01.004
  • Anderson, J.C., Kumar, N. and Narus, J.A. (2007) Value merchants demonstrating and documenting superior value in business markets, Harvard Business School Press, Boston, MA.
  • Anderson, J.C. and Narus, J.A. (1995) Capturing the value of supplementary services. Harvard Business Review, 73(1), 75–83.
  • Arditi, D. and Lee, D.-E. (2003) Assessing the corporate service quality performance of design-build contractors using quality function deployment. Construction Management and Economics, 21(2), 175–185.10.1080/0144619032000079716
  • Arditi, D. and Lee, D. (2004) Service quality performance of design/build contractors using quality function deployment. Construction Management and Economics, 22(2), 123–127.10.1080/0144619042000201321
  • Artto, K. and Wikström, K. (2005) What is project business? International Journal of Project Management, 23(5), 343–353.10.1016/j.ijproman.2005.03.005
  • Artto, K., Wikström, K., Hellström, M. and Kujala, J. (2008) Impact of services on project business. International Journal of Project Management, 26(5), 497–508.10.1016/j.ijproman.2008.05.010
  • Ballantyne, D., Frow, P., Varey, R.J. and Payne, A. (2011) Value propositions as communication practice: taking a wider view. Industrial Marketing Management, 40(2), 202–210.10.1016/j.indmarman.2010.06.032
  • Barrie, D.S. and Paulson, B.C.J. (1992) Professional Construction Management Including C. M., Design-Construct and General Contracting, McGraw-Hill, New York (N.Y.).
  • Bask, A.H., Lipponen, M., Rajahonka, M. and Tinnilä, M. (2011) Modularity in logistics services: a business model and process view. International Journal of Services and Operations Management, 10(4), 379–399.10.1504/IJSOM.2011.043463
  • Biggemann, S., Kowalkowski, C., Maley, J. and Brege, S. (2013) Development and implementation of customer solutions: a study of process dynamics and market shaping. IMP 2012: A Bridge Between Tradition And Innovation, 42(7), 1083–1092.
  • Brady, T., Davies, A. and Gann, D. (2005a) Can integrated solutions business models work in construction? Building Research & Information, 33(6), 571–579.
  • Brady, T., Davies, A. and Gann, D.M. (2005b) Creating value by delivering integrated solutions. International Journal of Project Management, 23(5), 360–365.10.1016/j.ijproman.2005.01.001
  • Brealey, R.A., Myers, S.C. and Allen, F. (2014) Principles of Corporate Finance Myers, S. C. (ed.) McGraw-Hill Education, New York, NY.
  • Chen, Q., Xia, B., Jin, Z., Wu, P. and Hu, Y. (2016) Choosing appropriate contract methods for design-build projects. Journal of Management in Engineering, 32(1), 401–5029.
  • Cross, N. (2006) Designerly Ways of Knowing, Springer-Verlag, London.
  • Davies, A. (2004) Moving base into high-value integrated solutions: a value stream approach. Industrial & Corporate Change, 13(5), 727–756.
  • Davies, A., Brady, T. and Hobday, M. (2007) Organizing for solutions: systems seller vs. Systems integrator. Industrial Marketing Management, 36(2), 183–193.10.1016/j.indmarman.2006.04.009
  • Dorst, C.H. (2007) The problem of the design problem, in Cross, N.G. and Edmonds, E. (eds.) Expertise in Design - Design Thinking Research Symposium 6, Creativity and Cognition Studios Press, Sydney. Available at: http://www.creativityandcognition.com/cc_conferences/cc03Design/acceptedPapers.html
  • Dubois, A. and Gadde, L.-E. (2002) The construction industry as a loosely coupled system: implications for productivity and innovation. Construction Management & Economics, 20(7), 621.
  • Edkins, A., Geraldi, J., Morris, P. and Smith, A. (2013) Exploring the front-end of project management. Engineering Project Organization Journal, 3(2), 71–85.10.1080/21573727.2013.775942
  • Egan, J. (1998) Rethinking construction: the report of the Construction Task Force to the Deputy Prime Minister, John Prescott, on the scope for improving the quality and efficiency of UK construction, London.
  • Foote, N.W., Galbraith, J., Hope, Q. and Miller, D. (2001) Making solutions the answer. McKinsey Quarterly, 37(3), 84–93.
  • Forza, C. and Salvador, F. (2002) Managing for variety in the order acquisition and fulfilment process: the contribution of product configuration systems. International Journal of Production Economics, 76(1), 87–98.10.1016/S0925-5273(01)00157-8
  • Grönroos, C. (1990) Service management: a management focus for service competition. International Journal of Service Industry Management, 1(1), 6–14.10.1108/09564239010139125
  • Harkonen, J., Haapasalo, H. and Hanninen, K. (2015) Productisation: a review and research agenda. International Journal of Production Economics, 164, 65–82.10.1016/j.ijpe.2015.02.024
  • Hellström, M. (2014) Solution business models based on functional modularity – The case of complex capital goods. Journal of Service Management, 25(5), 654–676.
  • Hevner, A.R., March, S.T., Park, J. and Ram, S. (2004) Design science in information systems research. MIS Quarterly, 28(1), 75–105.
  • Holmström, J., Ketokivi, M. and Hameri, A.-P. (2009) Bridging practice and theory: a design science approach. Decision Sciences, 40(1), 65–87.10.1111/deci.2009.40.issue-1
  • Ivory, C.J., Thwaites, A.T., Vaughan, R., Ne, T., Ivory, C.J., Thwaites, A.T., et al. (2003) Shifting the goal posts for design management in capital goods projects: “design for maintainability”. R&D Management, 33(5), 527–538.
  • Jewell, C., Flanagan, R. and Lu, W. (2014) The dilemma of scope and scale for construction professional service firms. Construction Management and Economics, 32(5), 473–486.10.1080/01446193.2013.879194
  • Kujala, J., Ahola, T. and Huikuri, S. (2013) Use of services to support the business of a project-based firm. International Journal of Project Management, 31(2), 177–189.10.1016/j.ijproman.2012.07.007
  • Laan, A., Noorderhaven, N., Voordijk, H. and Dewulf, G. (2011) Building trust in construction partnering projects: an exploratory case-study. Journal of Purchasing and Supply Management, 17(2), 98–108.10.1016/j.pursup.2010.11.001
  • Leiringer, R. and Bröchner, J. (2010) Editorial: service-led construction projects. Construction Management and Economics, 28(11), 1123–1129.10.1080/01446193.2010.532591
  • Loch, C.H., DeMeyer, A. and Pich, M.T. (2006) Managing Unkown - A New Approach to Managing High Uncertainty and Risk in Projects, John Wiley & Sons Inc, Hoboken, New Jersey.
  • Nordin, F. and Kowalkowski, C. (2010) Solutions offerings: a critical review and reconceptualisation. Journal of Service Management, 21(4), 441–459.
  • Nordin, F., Kindström, D., Kowalkowski, C. and Rehme, J. (2011) The risks of providing services: Differential risk effects of the service-development strategies of customisation, bundling, and range. Journal of Service Management, 22(3), 390–408.
  • Perminova, O., Gustafsson, M. and Wikström, K. (2008) Defining uncertainty in projects – a new perspective. International Journal of Project Management, 26(1), 73–79.10.1016/j.ijproman.2007.08.005
  • Pine, B.J. II, Peppers, D. and Rogers, M. (1995) Do you want to keep your customers forever? Harvard Business Review, 73(2), 103–114.
  • Rahikka, E., Ulkuniemi, P. and Pekkarinen, S. (2011) Developing the value perception of the business customer through service modularity. Journal of Business & Industrial Marketing, 26(5), 357–367.
  • Ramirez, R. (1999) Value co-production: intellectual origins and implications for practice and research. Strategic Management Journal, 20(1), 49–65.10.1002/(ISSN)1097-0266
  • Reinartz, W.J. and Ulaga, W. (2008) How to sell services more profitably. Harvard business review, 86(5), 90–96.
  • Riitahuhta, A. and Pulkkinen, A. (2001) Design for Configuration a Debate based on the 5th Workshop on Product Structuring, Springer, Berlin.
  • Romme, A.G. (2003) Making a difference: organization as design. Organization Science, 14(5), 558–573.10.1287/orsc.14.5.558.16769
  • Rumsfeld, D. (2011) Known and Unknown: A Memoir, Sentinel, New York, NY.
  • Salvador, F. (2007) Toward a product system modularity construct: literature review and reconceptualization. Engineering Management, IEEE Transactions on, 54(2), 219–240.10.1109/TEM.2007.893996
  • Sawhney, M. (2006) Going beyond the product: defining, designing and delivering customer solutions, in Lusch, R.F. and Vargo, S.L. (eds.) The Service-Dominant Logic of Marketing: Dialog, Debate and Directions, M.E. Sharpe, New York, NY, pp. 365–380.
  • Saxon, R. (2005) A guide to creating value in the built environment, p.50.
  • Schade, J., Olofsson, T. and Schreyer, M. (2011) Decision-making in a model-based design process. Construction Management and Economics, 29(4), 371–382.10.1080/01446193.2011.552510
  • Smyth, H. (2015) Market Management and Project Business Development, Routledge, Abingdon.
  • Terho, H., Haas, A., Eggert, A. and Ulaga, W. (2012) “It”s almost like taking the sales out of selling’-Towards a conceptualization of value-based selling in business markets. Industrial Marketing Management, 41(1), 174–185.10.1016/j.indmarman.2011.11.011
  • Thomson, D.S., Austin, S.A., Devine-Wright, H. and Mills, G.R. (2003) Managing value and quality in design. Building Research & Information, 31(5), 334–345.
  • Töllner, A., Blut, M. and Holzmüller, H.H. (2011) Customer solutions in the capital goods industry: examining the impact of the buying center. Industrial Marketing Management, 40(5), 712–722.10.1016/j.indmarman.2011.06.001
  • Töytäri, P. and Rajala, R. (2015) Value-based selling: an organizational capability perspective. Industrial Marketing Management, 45, 101–112.10.1016/j.indmarman.2015.02.009
  • Töytäri, P., Brashear Alejandro, T., Parvinen, P., Ollila, I., Rosendahl, N., Alejandro, T.B., et al., 2011. Bridging the theory to application gap in value-based sellingnull Brashear Alejandro, T. (ed.) Journal of Business & Industrial Marketing, 26(7), pp.493–502.
  • Tuli, K.R., Kohli, A.K. and Bharadwaj, S.G. (2007) Rethinking customer solutions: from product bundles to relational processes. Journal of Marketing, 71(3), 1–17.10.1509/jmkg.71.3.1
  • Turkulainen, V., Kujala, J., Artto, K. and Levitt, R.E. (2013) Organizing in the context of global project-based firm-The case of sales-operations interface. Industrial Marketing Management, 42(2), 223–233.10.1016/j.indmarman.2012.08.004
  • Vandermerwe, S. and Rada, J. (1988) Servitization of business: adding value by adding services. European Management Journal, 6(4), 314–324.10.1016/0263-2373(88)90033-3
  • Vargo, S.L. and Lusch, R.F. (2004) Evolving to a new dominant logic for marketing. Journal of Marketing, 68(1), 1–17.10.1509/jmkg.68.1.1.24036
  • Ward, S. and Chapman, C. (2003) Transforming project risk management into project uncertainty management. International Journal of Project Management, 21(2), 97–105.10.1016/S0263-7863(01)00080-1
  • Winch, G.M. (1998) Zephyrs of creative destruction: understanding the management of innovation in construction. Building Research & Information, 26(5), 268–279.
  • Winch, G.M. (2006) Towards a theory of construction as production by projects. Building Research & Information, 34(2), 164–174.
  • Winch, G.M. (2015) Project organizing as a problem in information. Construction Management and Economics, 33(2), 106–116.10.1080/01446193.2015.1021703
  • Winch, G.M., Usmani, A. and Edkins, A. (1998) Towards total project quality: a gap analysis approach. Construction Management and Economics, 16(2), 193–207.10.1080/014461998372484
  • Windahl, C. and Lakemond, N. (2006) Developing integrated solutions: the importance of relationships within the network. Industrial Marketing Management, 35(7), 806–818.10.1016/j.indmarman.2006.05.010
  • Wittgenstein, L. (1969) On Certainty, Basil Blackwell, Oxford.
  • Woodruff, R.B. (1997) Customer value: the next source for competitive advantage. Journal of the Academy of Marketing Science, 25(2), 139.10.1007/BF02894350
  • Yang, J.-B. and Peng, S.-C. (2008) Development of a customer satisfaction evaluation model for construction project management. Building and Environment, 43(4), 458–468.10.1016/j.buildenv.2006.07.044
  • Zeithaml, V.A. (1988) Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence. Journal of Marketing, 52(3), 2–22.10.2307/1251446

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.