References
- Ball , M. 1996 . Housing Construction - A Troubled Relationship? , London : The Policy Press and Joseph Rowntree Foundation .
- Ball , M. , Harloe , M. and Martens , M. 1988 . Housing and Social change in Europe and the USA , London : Routledge .
- Barlow , J. 1993 . Controlling the housing land market . Urban Studies , 30 : 1127 – 1147 .
- Bottom , D. , Gann , D. , Groak , S. and Meikle , J. 1994 . Innovation in Japanese Prefabricated House-Building Industries, DTI OSTEM visit report , London : CIRIA .
- Bradford , S. May 96 1996 . Redefining customer service. Builder Online , May 96 , Hanley-Wood .
- Clapham , D. 1996 . Housing and the economy: broadening comparative housing research . Urban Studies , 33 : 631 – 647 .
- Cooke , P. 1996 . Customer care: more than just a slogan . Housebuilder , : 41 – 44 .
- Cuperus , Y. 1994 . Building in Change , Delft : Technische Universiteit .
- Davis , W. D. and Manrodt , K. B. 1996 . Customer Responsive Management , Oxford : Blackwell .
- DETR . 1997 . Motivation, Construction Process, Technology and Performance: Plans for Developing a Climate of Research and Innovation in Construction , London : Department of Environment Transport and the Regions .
- Dibb , S. 1994 . Modelling in new housing choice - an application . Omega Science , 22 : 589 – 600 .
- Forrest , R. and Murie , A. 1994 . Home-ownership in recession . Housing Studies , 9 : 55 – 74 .
- Gann , D. 1996 . Construction as a manufacturing process? Similarities and differences between industrialised housing and car production in Japan . Construction Management and Economics , 14 : 437 – 450 .
- Gilmore , J. H. and Pine II , B. J. 1997 . The four faces of mass customisation . Harvard Business Review , : 91 – 101 .
- Griffin , A. , Gleason , G. , Preiss , R. and Shevenaugh , D. 1995 . Best practice for customer satisfaction in manufacturing firms . Sloan Management Review , : 87 – 98 .
- Hammer , M. and Champy , J. 1993 . Reengineering the Corporation: A Manifesto for Business Revolution , New York : Harper Business .
- Hart , C. W. L. , Heskett , J. L. and Sesser , W. E. 1990 . The profitable art of service recovery . Harvard Business Review , : 148 – 156 .
- HM Land Registry . 1997 . Residential Property Price Report 1996 Annual Review , London : HM Land Registry .
- Kotha , S. 1996 . From mass production to mass customisation: the case of the national industrial bicycle company of Japan . European Management Journal , 14 : 442 – 450 .
- Lamming , R. 1996 . Squaring lean supply with supply chain management (lean production and work organisation) . International Journal of Operations and Production Management , 16 : 183 – 196 .
- Lampel , J. and Mintzberg , H. 1996 . Customizing customization . Sloan Management Review , : 21 – 30 .
- Latham , M. 1994 . Constructing the Team , London : HMSO .
- Macbeth , D. K. and Ferguson , N. 1994 . Partnership Sourcing. An Integrated Supply Chain Approach , London : Pitman .
- Maclennan , D. 1994 . A Competitive UK Economy: The Challenges for Housing Policy , York : Joseph Rowntree Foundation .
- Maclennan , D. 1995 . Housing to 2001: can Britain do better? . Housing Policy Debate , 6 : 655 – 694 .
- Merrett , S. 1982 . Owner-occupation in Britain , London : Routledge .
- Mitchell , V. W. 1993 . Handling customer complaint information: why and how? . Management Decision , 31 : 21 – 28 .
- Peters , T. and Waterman , R. H. Jr. 1995 . Search of Excellence , New York : Harper Business .
- Pine II , B. J. 1993 . Mass Customisation , MA : Harvard Business School Press .
- Porter , M. E. 1986 . Competition in Global Industries , MA : Harvard Business School Press .
- Slack , N. 1991 . The Manufacturing Advantage , London : Mercury Business Books .
- Slater , S. F. and Narver , J. C. 1994 . Market orientation, customer value, and superior performance . Business Horizons , : 22 – 28 .
- Stalk , G. and Hoult , T. M. 1990 . Competing against Time , New York : The Free Press .
- Stern , D. 1992 . Explaining UK house price inflation 1971–89 . Applied Economics , 24 : 1327 – 1333 .
- TARP . 1982 . Measuring the Grapevine - Consumer Response and Word-of-mouth, Report to the Corporate Consumer Affairs Department of the Coca Cola Company , VA : Technical Assistance Research Programs Inc .
- Williams , P. 1995 . The United Kingdom housing context . Housing Debate , 6 : 759 – 783 .
- Womack , J. P. and Jones , D. T. 1997 . Lean Thinking , New York : Simon and Schuster .
- Womack , J. P. , Jones , D. T. and Roos , D. 1990 . The Machine that Changed the World , New York : Rawson Associates .