196
Views
11
CrossRef citations to date
0
Altmetric
Using the world wide web

A user study of accessing web applications via voice cellular phone: a model comparison approach

, &
Pages 471-484 | Received 01 Dec 2006, Accepted 01 Sep 2008, Published online: 07 Aug 2009

References

  • Abowd , G. D. , Mynatt , E. D. and Rodden , T. 2002 . The human experience . IEEE Pervasive Computing , 1 ( 1 ) : 48 – 57 .
  • Agarwal , R. and Karahanna , E. 2000 . Time flies when you're having fun: cognitive absorption and beliefs about information technology usage . MIS Quarterly , 24 ( 4 ) : 665 – 694 .
  • Ajzen , I. 1991 . The theory of planned behavior . Organizational Behavior and Human Decision Processes , 50 : 179 – 211 .
  • Anderson , J. C. and Gerbing , D. W. 1988 . Structural equation modeling in practice: a review and recommended two step approach . Psychological Bulletin , 103 ( 3 ) : 411 – 423 .
  • Anerousis , N. and Panagos , E. 2002 . Making voice knowledge pervasive . IEEE Pervasive Computing , 1 ( 2 ) : 42 – 48 .
  • Bacon , J. 2002 . Toward pervasive computing . IEEE Pervasive Computing , 1 ( 2 ) : 84
  • Bruner , G. C. and Kumar , A. 2005 . Explaining consumer acceptance of handheld Internet devices . Journal of Business Research , 58 ( 5 ) : 553 – 558 .
  • Castañeda , J. A. , Muñoz-Leiva , F. and Luque , T. 2007 . Web Acceptance Model (WAM): moderating effects of user experience . Information & Management , 44 ( 4 ) : 384 – 396 .
  • Chang , S. E. and Minkin , B. 2006 . The implementation of a secure and pervasive multimodal Web system architecture . Information and Software Technology , 48 ( 6 ) : 424 – 432 .
  • Chau , P. Y.K. and Hu , P. J. 2002 . Investigating healthcare professionals' decisions to accept telemedicine technology: an empirical test of competing theories . Information & Management , 39 ( 4 ) : 297 – 311 .
  • Church , I. and Newman , A. J. 2000 . Using simulations in the optimisation of fast food service delivery . British Food Journal , 102 ( 5/6 ) : 398 – 405 .
  • Cohen , J. 1988 . Statistical power analysis for the behavioral sciences , 2nd ed. , New Jersey : Lawrence Erlbaum .
  • Davis , F. D. 1989 . Perceived usefulness, perceived ease of use, and user acceptance of information technology . MIS Quarterly , 13 ( 3 ) : 318 – 340 .
  • Davis , F. D. , Bagozzi , R. P. and Warshaw , P. R. 1992 . Extrinsic and intrinsic motivation to use computers in the workplace . Journal of Applied Social Psychology , 22 ( 14 ) : 1111 – 1132 .
  • de Grimaldo , S. W. 2004 . Mobile commerce takes off. [online] Telecom Trends International, Inc., Virginia. Available from: www.telecomtrends.net [Accessed 15 November 2005]
  • Dholakia , R. R. and Dholakia , N. 2004 . Mobility and markets: emerging outlines of m-commerce . Journal of Business Research , 57 ( 12 ) : 1391 – 1396 .
  • Dulude , L. 2002 . Automated telephone answering systems and aging . Behaviour & Information Technology , 21 ( 3 ) : 171 – 184 .
  • Feng , J. , Sears , A. and Karat , C.-M. 2006 . A longitudinal evaluation of hands-free speech-based navigation during dictation . International Journal of Human–Computer Studies , 64 ( 6 ) : 553 – 569 .
  • Fornell , C. and Larcker , D. F. 1981 . Evaluating structural equation models with unobservable variables and measurement errors . Journal of Marketing Research , 18 ( 1 ) : 39 – 50 .
  • Gulliver , S. R. , Serif , T. and Ghinea , G. 2004 . Pervasive and standalone computing: the perceptual effects of variable multimedia quality . International Journal of Human–Computer Studies , 60 ( 5/6 ) : 640 – 665 .
  • Hair , J. F. 1998 . Multivariate data analysis , 5th ed. , New Jersey : Prentice-Hall .
  • Hassenzahl , M. and Tractinsky , N. 2005 . User experience – a research agenda . Behaviour & Information Technology , 25 ( 2 ) : 91 – 97 .
  • Hild , S. G. 2001 . Application hosting for pervasive computing . IBM Systems Journal , 40 ( 1 ) : 193 – 219 .
  • Hung , S. Y. and Chang , C. M. 2005 . User acceptance of WAP services: test of competing theories . Computer Standards & Interfaces , 27 ( 4 ) : 359 – 370 .
  • Igbaria , M. , Schiffman , S. J. and Wieckowshi , T. S. 1994 . The respective roles of perceived usefulness and perceived fun in the acceptance of microcomputer technology . Behaviour & Information Technology , 13 ( 6 ) : 349 – 361 .
  • Institute for Information Industry . 2007 . Survey on the mobile Internet in Taiwan for Q3 2007. [online] ACI-FIND, focus on Internet news and data. Institute for Information Industry, Taiwan. Available from: http://www.find.org.tw/find/home.aspx?page=many&id=184 [Accessed 2 January 2008]
  • Keil , M. 2000 . A cross-cultural study on escalation of commitment behavior in software projects . MIS Quarterly , 24 ( 2 ) : 299 – 325 .
  • Koufaris , M. 2002 . Applying the technology acceptance model and flow theory to online consumer behavior . Information Systems Research , 13 ( 2 ) : 205 – 223 .
  • Kourouthanassis , P. and Roussos , G. 2003 . Developing consumer-friendly pervasive retail systems . IEEE Pervasive Computing , 2 ( 2 ) : 32 – 39 .
  • Larson , J. A. 2003 . VoiceXML and the W3C speech interface framework . IEEE Multimedia , 10 ( 4 ) : 91 – 93 .
  • Lee , C.-H. 2000 . On natural language call routing . Speech Communication , 31 ( 4 ) : 309 – 320 .
  • Lee , K. C. , Chung , N. and Kang , I. 2008 . Understanding individual investor's behavior with financial information disclosed on the web sites . Behaviour & Information Technology , 27 ( 3 ) : 219 – 227 .
  • Legris , P. , Ingham , J. and Collerette , P. 2003 . Why do people use information technology? A critical review of the technology acceptance model . Information & Management , 40 ( 3 ) : 191 – 204 .
  • Luttenberger , N. , Reuter , F. and Koberstein , J. . XML language binding support for pervasive communication in distributed virtual shared information spaces . Proceedings of Second IEEE Annual Conference on Pervasive Computing and Communications Workshops . Orlando, Florida. pp. 181 – 186 .
  • Mandryk , R. L. , Inkpen , K. M. and Calvert , T. W. 2006 . Using psychophysiological techniques to measure user experience with entertainment technologies . Behaviour & Information Technology , 25 ( 2 ) : 141 – 158 .
  • Market Wire . 2006 . Voxify reports outstanding growth, increased momentum in the speech self-service marketplace. [online] Available from: http://www.findarticles.com/p/articles/mi_pwwi/is_200605/ai_n16136434 [Accessed 10 August 2006]
  • Mathieson , K. 1991 . Predicting user intentions: comparing the technology acceptance model with the theory of planned behavior . Information Systems Research , 2 ( 3 ) : 173 – 191 .
  • Nunnally , J. C. and Bernstein , I. H. 1994 . Psychometric theory , 3rd ed. , New York : McGraw-Hill .
  • Page-Thomas , K. 2006 . Measuring task-specific perceptions of the world wide web . Behaviour & Information Technology , 25 ( 6 ) : 469 – 477 .
  • Rebman , C. M. Jr. , Aiken , M. W. and Cegielski , C. G. 2003 . Speech recognition in the human-computer interface . Information & Management , 40 ( 6 ) : 509 – 519 .
  • Roussos , G. , Marsh , A. J. and Maglavera , S. 2005 . Enabling pervasive computing with smart phones . IEEE Pervasive Computing , 4 ( 2 ) : 20 – 27 .
  • Sánchez-Franco , M. J. 2006 . Exploring the influence of gender on the web usage via partial least squares . Behaviour & Information Technology , 25 ( 1 ) : 19 – 36 .
  • Serenko , A. , Bontis , N. and Detlor , B. 2007 . End-user adoption of animated interface agents in everyday work applications . Behaviour & Information Technology , 26 ( 2 ) : 119 – 132 .
  • Singh , N. 2006 . Understanding international web site usage: a cross-national study of German, Brazilian, and Taiwanese online consumers . International Marketing Review , 23 ( 1 ) : 83 – 97 .
  • Sorin , C. 1995 . Operational and experimental French telecommunication services using CNET speech recognition and text-to-speech synthesis . Speech Communication , 17 ( 3–4 ) : 273 – 286 .
  • Tan , A. 2005 . Voice to dominate 3G traffic, says expert. ZDFNetAsia. [online] Available from: http://www.zdnetasia.com/news/communications/0,39044192,39231956,00.htm [Accessed 15 November 2005]
  • Taylor , S. and Todd , P. A. 1995 . Understanding information technology usage: a test of competing models . Information System Research , 6 ( 2 ) : 144 – 176 .
  • Teo , T. S.H. , Lim , V. K.G. and Lai , R. Y.C. 1999 . Intrinsic and extrinsic motivation in Internet usage . Omega – The International Journal of Management Science , 27 ( 1 ) : 25 – 37 .
  • The Kelsey Group . 2001 . The global voice ecosystem Analyst Report, The Kelsey Group, March 2001
  • Turner , K. J. 2004 . Analysing interactive voice services . Computer Networks , 45 ( 5 ) : 665 – 685 .
  • Tyfa , D. A. and Howes , M. 2000 . Speech recognition for command entry in multimodal interaction . International Journal of Human–Computer Studies , 52 ( 4 ) : 637 – 667 .
  • Venkatesh , V. and Davis , F. D. 2000 . A theoretical extension of the technology acceptance model: four longitudinal field studies . Management Science , 46 ( 2 ) : 186 – 204 .
  • Weiser , M. 1991 . The computer for the 21st century . Scientific American , 265 ( 3 ) : 94 – 104 .
  • Wikipedia . 2007 . i-mode. [online] Wikipedia, the free encyclopedia. Available from: http://en.wikipedia.org/wiki/I-mode [Accessed 23 July 2007]
  • Wu , J.-H. and Wang , S.-C. 2005 . What drives mobile commerce? An empirical evaluation of the revised technology acceptance model . Information & Management , 42 ( 5 ) : 719 – 729 .
  • Yang , K. C.C. 2005 . Exploring factors affecting the adoption of mobile commerce in Singapore . Telematics and Informatics , 22 ( 3 ) : 257 – 277 .
  • Zhai , S. , Kristensson , P.-O. and Smith , B. A. 2005 . In search of effective text input interfaces for off the desktop computing . Interacting with Computers , 17 ( 3 ) : 229 – 250 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.