Training software developers and designers to conduct usability evaluations

References

• Anderson , R. I. 2000 . Making an e-business conceptualization and design process more “user”-centered . Interactions , 7 ( 4 ) : 27 – 30 .
   Google Scholar
• Baskerville , R. and Pries-Heje , J. 2001 . “ Racing the e-bomb: how the internet is redefining information systems development methodology ” . In Realigning research and practice in information systems development , Edited by: Fitzgerald , B. , Russo , N. and DeGross , J. 49 – 68 . Kluwer .
   Google Scholar
• Blandford , A. , Buckingham Shum , S. J. and Young , R. M. 1998 . Training software engineers in a novel usability evaluation technique . International Journal of Human–Computer Studies , 49 ( 3 ) : 245 – 279 .
   Web of Science ®Google Scholar
• Broadbent , S. and Cara , F. 2000 . A narrative approach to user requirements for web design . Interactions , 7 ( 6 ) : 31 – 35 .
   Google Scholar
• Brown , W. , Rahman , M. and Hacker , T. 2006 . Home page usability and credibility. A comparison of the fastest growing companies to the Fortune 30 and the implications to IT governance . Information Management and Computer Security , 14 ( 3 ) : 252 – 269 .
   Google Scholar
• Følstad , A. 2007 . Work-domain experts as evaluators: usability inspection of domain-specific work-support systems . International Journal of Human–Computer Interaction , 22 ( 3 ) : 217 – 245 .
   Web of Science ®Google Scholar
• Häkli , A. 2005 . Introducing user-centred design in a small-size software development organization Thesis (Master's). Helsinki University of Technology
   Google Scholar
• Hertzum , M. and Jacobsen , N. E. 2003 . The evaluator effect: a chilling fact about usability evaluation methods . International Journal of Human–Computer Interaction , 15 ( 1 ) : 183 – 204 .
   Web of Science ®Google Scholar
• Hornbæk , K. and Frøkjær , E. Comparing usability problems and redesign proposals as input to practical systems development . Proceedings of the SIGCHI conference on human factors in computing systems (CHI ′05) . pp. 391 – 400 . New York : ACM Press .
   Google Scholar
• Hornbæk , K. and Frøkjær , E. Making use of business goals in usability evaluation: an experiment with novice evaluators . Proceeding of the SIGCHI conference on human factors in computing systems (CHI′08) . pp. 903 – 912 . New York : ACM Press .
   Google Scholar
• Hornbæk , K. and Stage , J. 2006 . The interplay between usability evaluation and user interaction design . International Journal of Human–Computer Interaction , 21 ( 2 ) : 117 – 124 .
   Web of Science ®Google Scholar
• Høegh , R. T. 2006 . The impact of usability reports and user test observations on developers' understanding of usability data: an exploratory study . International Journal of Human–Computer Interaction , 21 ( 2 ) : 173 – 196 .
   Web of Science ®Google Scholar
• Howarth , J. R. 2007 . Supporting novice usability practitioners with usability engineering tools Thesis (PhD). Virginia Polytechnic Institute and State University
   Google Scholar
• John , B. E. 1996 . Evaluating usability evaluation techniques . ACM Computing Surveys , 28 ( 4es ) : 139
   Google Scholar
• Karat , J. and Dayton , T. Practical education for improving software usability . Proceedings of the SIGCHI conference on human factors in computing systems (CHI ′95) . pp. 162 – 169 . New York : ACM, Press .
   Google Scholar
• Law , E. L. and Hvannberg , E. T. Consolidating usability problems with novice evaluators . Proceedings of the nordic conference on human–computer interaction (NordiCHI ′08) . pp. 495 – 498 . New York : ACM Press .
   Google Scholar
• Maswera , T. , Dawson , R. and Edwards , J. Analysis of usability and accessibility errors of E-commerce websites of tourist organisations in four African countries . Proceedings of the International Conference on Information and Communication Technologies in Tourism . pp. 531 – 542 . Vienna : Springer .
   Google Scholar
• Molich , R. undated . Comparative usability evaluation reports [online] Available from: http://www.dialogdesign.dk/CUE-2.htm [Accessed 30 September 2008]
   Google Scholar
• Molich , R. 2007 . Usable web design , Copenhagen : Nyt Teknisk Forlag .
   Google Scholar
• Molich , R. 2004 . Comparative usability evaluation . Behaviour and Information Technology , 23 ( 1 ) : 65 – 74 .
   Web of Science ®Google Scholar
• Molich , R. and Nielsen , J. 1990 . Improving a human–computer dialogue . Communications of the ACM , 33 ( 3 ) : 338 – 348 .
   Web of Science ®Google Scholar
• Nielsen , J. Finding usability problems through heuristic evaluation . Proceedings of the SIGCHI conference on human factors in computing systems (CHI ′92) . San Francisco . pp. 373 – 380 . New York : ACM Press .
   Google Scholar
• Nielsen , J. 1993 . Usability engineering , Morgan Kaufmann Publishers .
   Google Scholar
• Rubin , J. 1994 . Handbook of usability testing. How to plan, design, and conduct effective tests , New York : John Wiley & Sons .
   Google Scholar
• Spool , J. M. 1999 . Website usability. A designer's guide , San Francisco : Morgan Kaufmann Publishers .
   Google Scholar
• Sullivan , T. and Matson , R. Barriers to use: usability and content accessibility on the web's most popular sites . Proceedings of conference on universal usability . pp. 139 – 144 . New York : ACM Press .
   Google Scholar
• Zaphiris , P. and Ellis , R. D. Website usability and content accessibility of the top USA universities . Proceedings of WebNet 2001 World Conference on the WWW and Internet (WebNet) . pp. 1380 – 1385 . Orlando , FL : AACE .
   Google Scholar
• Zaphiris , P. , Kurniawan , S. H. and Ellis , R. D. 2001 . Usability and accessibility comparison of governmental, organizational, educational and commercial aging/health-related web sites . WebNet Journal , 3 ( 3 ) : 45 – 52 .
   Google Scholar