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Original Articles

Comment

Reducing customer difficulties in international dialling

Pages 151-161 | Published online: 31 Jan 2007

References

  • CCITT ( 1973–1976 a ). COM II-No. 93. Rapporteur for Question 8/II : An experimental design for the determination of user difficulties in setting up international calls .
  • CCITT ( 1973–1976 b ). COM II-No, 94. Rapporteur for Question 8/II : Results of an experiment conducted in three countries for the determination of user difficulties in setting up international calls .
  • CCITT ( 1977 ). Orange Book, Vol. II.2, Supplement No. 9 . An experimental test design for the determination of user difficulties in setting up international calls using nationally available instructions .
  • CCITT ( 1977–1980 a ). COM II-No. 5. Rapporteur for Question 8/II 1973-1976 Study Period : History and current position on the use of Recommendation E.425 .
  • CCITT ( 1977–1980 b ). COM II-No. 110. Swedish Administration : Alternative simplified design of experiment to determine user difficulties in setting up self-dialled international calls specifically composed for comparisons within a single country, e.g., of different dialing instructions .
  • CCITT ( 1977–1980 c ). COM II-No. 56. Swedish Administration : Analysis of possible actions to reduce, in ordinary telephone service, most frequent subscriber difficulty in ISD .
  • CCITT ( 1977 1980 d ). COM II-No. 166. Canada CTCA : Measures to reduce subscriber dialling difficulties .
  • CCITT ( 1977–l980 e ). COM II-No. 210. American Telephone and Telegraph Co : Results of action to reduce subscriber difficulty in international dialling .
  • CCITT ( 1977–1980 f ). COM II-No. 212. KDD, Japan : Measures to reduce subscriber difficulties in international dialling .
  • CCITT ( 1977–1980 g ). COM II-No. 227. KDD, Japan : The results of application of the measures to reduce subscriber difficulties in international dialling .
  • CCITT ( 1981 a ). Yellow Book, Fascicle II.2, Supplement No. 5 . Modelling of an experimental test design for the determination of in experienced user difficulties in setting up international calls using nationally available instructions, or to compare different sets of instructions .
  • CCITT ( 1981 b ). Temporary Document No. 2 of Working Party II/2, Geneva, 19-25 May 1981. Rapporteur for Question 4/II : Experiment on telephone number notation (Recommendation E.123) carried out in Canada and the U.S.A. (Copies available from J. M. Clegg.)
  • CCITT ( 1981–1984 a ). COM II-No. R6. Working Party II/2 and CCITT Secretariat : Report of the meeting of Working Party II/2, 10–14 May 1982 .
  • CCITT ( 1981–1984 b ). COM II-No. 223. Rapporteur for Question 4/II : Experimental support for proposed amendments to E.123 .

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