References
- AARONSON , A. P. , and CARROLL , J. M. , 1987 , Understanding intelligent help: A protocol analysis of advisory interactions . IBM Research Report .
- ALTY , J. L. , and COOMBS , M. J. , 1981 , Communicating with university computer users: A case study . In Computing Skills and the User Interface , edited by M. J. Coombs and J. L. Alty ( London : Academic Press ), pp. 7 – 71 .
- CARROLL , J. M. , and MCKENDREE , J. , 1987 , Interface design issues for advice-giving expert systems , Communications of the ACM , 30 , 14 – 31 .
- COOMBS , M. , and ALTY , J. , 1984 , Expert systems: an alternative paradigm , International Journal of Man-Machine Studies , 20 , 21 – 43 .
- HAWKINS , D. , 1983 , An analysis of expert thinking , International Journal of Man-Machine Studies , 18 , 1 – 47 .
- KIDD , A. , 1985 , The consultative role of an expert system . Proceedings of Conference on HCI , Norwich , United Kingdom .
- MCKENDREE , J. , and CARROLL , J. M. , 1986 , Advising roles of a computer consultant . In Proceedings of CHI 86 Human Factors in Computing Systems ( Boston , 13–17 April ) ( New York : ACM ), pp. 35 – 40 .
- MCKENDREE , J. , MCAULIFFE , E. A. , and CARROLL , J. M. , 1985 , When all else fails: Problems brought to a text consultant . IBM Research Report, RC 11639 .
- RICH , E. A. , 1982 , Programs as data for their help systems , AFIPS Proceedings, National Computer Conference , Houston , Texas ( Reston , VA : AFIPS Press ), pp. 481 – 485 .
- SLEEMAN , D. , BROWN , J. S. (Eds.): 1982 , Intelligent Tutoring Systems . ( New York : Academic Press ).
- STENSTROM , A. B. , 1984 , Questions and responses in English conversation . Lund Studies in English , edited by C. Schaar and J. Svartvik ( Malmo , Sweden : Liber Forlag ).