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Original Articles

Introducing a sales order processing system: the importance of human, organizational and ergonomic factorsFootnote*

Pages 455-465 | Published online: 24 Oct 2007

References

  • BESSANT , J. , 1983 , Management and manufacturing innovation; the case of information technology . In Information Technology in Manufacturing Processes , edited by G. Winch ( London : Rossendale ), pp. 14 – 30 .
  • CROZIER , M. , 1983 , Implications for the Organisation . In New Office Technology; Human and Organisational aspects , edited by H. J. Otway and M. Peltu ( London : Francis Pinter ), pp. 86 – 101 .
  • EARL , M. , 1984 , Emerging trends in managing new information technologies . In The Management Implications of New Information Technology , edited by N. Piercy ( Beckenham : Croom Helm ), pp. 189 – 215 .
  • EASON , K. D. , 1984 , Managing technological change . In Organisations: Cases, Issues, Concepts , edited by R. Paton , S. Brown , R. Spear , J. Chapman , M. Floyd and J. Hamwee ( London : Harper and Row ).
  • ROWAN , T. G. , 1982 , Managing with Computers ( London : Pan ).
  • ROWE , C. J. , 1985 Identifying causes of failure: a case study in computerized stock control . Behaviour and Information Technology , 4 , 63 – 72 .
  • *Although the names have been changed at the organization's request, the case study is a factual account of the author's study of the sales order processing system at a real factory.

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