Effects of information technologies, department characteristics and individual roles on improving knowledge sharing visibility: a qualitative case study

References

• Abar , S. , Abe , T. and Kinoshita , K. A next generation knowledge management system architecture . Proceedings of the 18th international conference on advanced information networking and application . pp. 191 – 195 . Washington, DC : IEEE Computer Society .
   Google Scholar
• Alavi , M. and Leidner , D. E. 2001 . Knowledge management and knowledge management systems: conceptual foundations and research issues . MIS Quarterly , 25 ( 1 ) : 107 – 136 .
   Web of Science ®Google Scholar
• Argote , L. , McEvily , B. and Reagans , R. 2003 . Managing knowledge in organizations: an integrative framework and review of emerging themes . Management Science , 49 ( 4 ) : 571 – 582 .
   Web of Science ®Google Scholar
• Beyer , J. M. and Trice , H. M. 1979 . A reexamination of the relations between size and various components of organizational complexity . Administrative Science Quarterly , 24 ( 1 ) : 48 – 64 .
   Web of Science ®Google Scholar
• Broos , E. and Cronje , J. C. 2009 . Information society needs of managers in a large governmental organization . Educational Technology and Society , 12 ( 1 ) : 285 – 297 .
   Web of Science ®Google Scholar
• Cabrera , A. and Cabrera , E. F. 2002 . Knowledge sharing dilemmas . Organization Studies , 23 ( 5 ) : 687 – 710 .
   Web of Science ®Google Scholar
• Cayzer , S. 2004 . Semantic blogging and decentralized knowledge management . Communications of the ACM , 47 ( 12 ) : 47 – 52 .
   Web of Science ®Google Scholar
• Davenport , T. H. and Short , J. E. 1990 . The new industrial engineering: information technology and business process redesign . Sloan Management Review , 31 ( 4 ) : 11 – 27 .
   Google Scholar
• Dewett , T. and Jones , G. R. 2001 . The role of information technology in the organization: a review, model, and assessment . Journal of Management , 27 ( 3 ) : 313 – 346 .
   Web of Science ®Google Scholar
• Gammelgaard , J. 2010 . Knowledge retrieval through virtual communities of practice . Behavior & Information Technology , 29 ( 4 ) : 305 – 319 .
   Web of Science ®Google Scholar
• George , J. 1992 . Extrinsic and intrinsic origins of perceived social loafing in organizations . Academy of Managment Journal , 35 ( 1 ) : 191 – 202 .
   Web of Science ®Google Scholar
• Glahn , C. , Specht , M. and Koper , R. 2009 . Visualization of interaction footprints for engagement in online communities . Educational Technology & Society , 12 ( 3 ) : 44 – 57 .
   Web of Science ®Google Scholar
• Goodman , P. S. and Darr , E. D. 1998 . Computer-aided systems and communities: mechanisms for organizational learning in distributed environments . MIS Quarterly , 22 ( 4 ) : 417 – 440 .
   Web of Science ®Google Scholar
• Griffith , T. L. and Sawyer , J. E. 2006 . Supporting technologies and organizational practices for the transfer of knowledge in virtual environments . Group Decision and Negotiation , 15 ( 1 ) : 407 – 423 .
   Web of Science ®Google Scholar
• Huysman , M. and Wulf , V. 2006 . IT to support knowledge sharing in communities, towards a social capital analysis . Journal of Information Technology , 21 ( 1 ) : 40 – 51 .
   Web of Science ®Google Scholar
• Ives , B. 2005 . Using blogs for personal KM and community building: refining the global knowledge marketplace . Knowledge Management Review , 8 ( 3 ) : 12 – 15 .
   Google Scholar
• Jarvenpaa , S. L. and Staples , D. S. 2000 . The use of collaborative electronic media for information sharing: an explorative study of determinants . Journal of Strategic Information Systems , 9 ( 2/3 ) : 129 – 154 .
   Web of Science ®Google Scholar
• Jones , G. R. 1984 . Task visibility, free riding, and shirking: explaining the effect of structure and technology on employee behavior . Academy of Management Review , 9 ( 4 ) : 684 – 695 .
   Web of Science ®Google Scholar
• Kankanhalli , A. , Tan , B. and Wei , K. K. 2005 . Contributing knowledge to electronic knowledge repositories: an empirical investigation . MIS Quarterly , 29 ( 1 ) : 113 – 143 .
   Web of Science ®Google Scholar
• King , W. R. and Marks , P. V. 2008 . Motivating knowledge sharing through a knowledge management system . Omega , 36 ( 1 ) : 131 – 146 .
   Web of Science ®Google Scholar
• Kosonen , M. and Kianto , A. 2009 . Applying wikis to managing knowledge – a socio-technical approach . Knowledge and Process Management , 16 ( 1 ) : 23 – 29 .
   Google Scholar
• Lee , O. K. and Lim , K. 2005 . Redefining organizational information technology-based capabilities with an integrative framework for multiple levels of analysis . In: Proceedings of the Pacific Asia conference on information systems (PACIS 2005) , 7–10 July, Bangkok
   Google Scholar
• Liden , R. C. 2004 . Social loafing: a field investigation . Journal of Management , 30 ( 2 ) : 285 – 304 .
   Web of Science ®Google Scholar
• Melski , A. Improving supply chain visibility through RFID data . IEEE 24th international conference on data Engineering workshop . April 7–12 . Cancún, México
   Google Scholar
• Oh , H. , Labianca , G. and Chung , M.-H. 2006 . A Multilevel model of group social capital . Academy of Management Review , 31 ( 3 ) : 569 – 582 .
   Web of Science ®Google Scholar
• Piezon , S. L. and Donaldson , R. L. 2005 . Online groups and social loafing: understanding student–group interactions . [online]. Journal of Distance Learning Administration , 8 ( 4 ) Available from: http://www.westga.edu/∼distance/ojdla/ winter84/piezon84.htm [Accessed 19 June 2012]
   Google Scholar
• Porter , L. W. and Lawler , E. E. 1965 . Properties of organizational structure in relation to job attitudes and job behavior . Psychological Bulletin , 64 ( 1 ) : 23 – 51 .
   PubMedGoogle Scholar
• Sackmann , S. A. and Friesl , M. 2007 . Exploring cultural impacts on knowledge sharing behavior in project teams: results from a simulation study . Journal of Knowledge Management , 11 ( 6 ) : 142 – 156 .
   Google Scholar
• Sambamurthy , V. , Bharadwaj , A. and Grover , V. 2003 . Shaping agility through digital options: reconceptualizing the role of information technology in contemporary firms . MIS Quarterly , 27 ( 2 ) : 237 – 263 .
   Web of Science ®Google Scholar
• Shepherd , M. M. 1996 . Invoking social comparison to improve electronic brainstorming: beyong anonymity . Journal of Management Information Systems , 12 ( 3 ) : 155 – 170 .
   Google Scholar
• Tesch , R. 1990 . Qualtitative research: analysis types and software tools , New York : Famer .
   Google Scholar
• Tsui , E. 2002 . Technologies for personal and peer-to-peer [online]. Available from: http://www.csc.com/aboutus/lef/mds67_off/index.shtml#grants [Accessed December 2010]
   Google Scholar
• Tsui , E. 2005 . The role of IT in KM: where are we now and where are we heading? . Journal of Knowledge Management , 1 ( 1 ) : 3 – 6 .
   Google Scholar
• Wang , W. , Xiong , R. and Sun , J. Design of a web 2.0-based knowledge management platform . IFIP international federation for information processing . pp. 237 – 245 . Boston : Springer .
   Google Scholar
• Wasko , M. M. and Faraj , S. 2005 . Why should I share? Examining social capital and knowledge contribution in electronic networks of practice . MIS Quarterly , 29 ( 1 ) : 35 – 57 .
   Web of Science ®Google Scholar
• Yang , H. L. and Lai , C. Y. 2010 . Understanding knowledge sharing behavior in wikipedia . Behavior & Information Technology , 30 ( 1 ) : 131–142
   Google Scholar
• Yin , R. K. 1997 . Case study research design and methods , (2nd ed.) , Beverly Hills , CA : SAGE Publications .
   Google Scholar
• Zhang , X. Supporting knowledge sharing visibility: a qualitative analysis . PACIS 2009 proceedings . July 10–12 . pp. 237 – 245 . Hyderabad, India Paper 35
   Google Scholar