Defining user experience goals to guide the design of industrial systems

References

• Abeele, V. V., and B. Zaman. 2009. “Laddering the User Experience!” http://www.kuleuven.be/facdep/social/com/mediac/cuo/admin/upload/Laddering%20the%20User%20Experience.pdf.
   Google Scholar
• Abramov, V., and V. Roto. 2012. “Accounting for Intermediate Parties in Experience-driven Product Design for Business-to-Business Environment.” Proceedings of Human Work Interaction Design (HWID) Working Conference, Copenhagen.
   Google Scholar
• Beauregard, R., and P. Corriveau. 2007. “User Experience Quality: A Conceptual Framework for Goal Setting and Measurement.” In Digital Human Modeling, edited by V. G. Duffy, 325–332. Berlin: Springer.
   Google Scholar
• Blythe, M. A., and P. C. Wright. 2006. “Pastiche Scenarios: Fiction as a Resource for User Centred Design.” Interacting with Computers 18 (5): 1139–1164. doi: 10.1016/j.intcom.2006.02.001
   Web of Science ®Google Scholar
• Bowman, D. A., and R. P. McMahan. 2007. “Virtual Reality: How Much Immersion is Enough?” Computer 40 (7): 36–43. doi: 10.1109/MC.2007.257
   Web of Science ®Google Scholar
• Buxton, W. 2007. Sketching User Experiences: Getting the Design Right and the Right Design. Burlington: Morgan Kaufmann.
   Google Scholar
• Desmet, P. M., and P. Hekkert. 2007. “Framework of Product Experience.” International Journal of Design 1 (1): 57–66.
   Web of Science ®Google Scholar
• Desmet, P. M. A., and H. N. J. Schifferstein (eds). 2011. From Floating Wheelchairs to Mobile Car Parks: A Collection of 35 Experience-driven Design Projects. Den Haag, NL: Eleven Publishers.
   Google Scholar
• Edvardsson, B., P. Kristensson, P. Magnusson, and E. Sundström. 2012. “Customer Integration within Service Development—A Review of Methods and an Analysis of Insitu and Exsitu Contributions.” Technovation 32 (7): 419–429. doi: 10.1016/j.technovation.2011.04.006
   Web of Science ®Google Scholar
• Forlizzi, J., and K. Battarbee. 2004. “Understanding Experience in Interactive Systems.” In Proceedings of the Fifth Conference on Designing Interactive Systems: Processes, Practices, Methods, and Techniques, 261–268. New York, NY: ACM.
   Google Scholar
• Gaver, B., T. Dunne, and E. Pacenti. 1999. “Design: Cultural Probes.” Interactions 6 (1): 21–29. doi: 10.1145/291224.291235
   Google Scholar
• Gefen, D. 2000. “E-Commerce: The Role of Familiarity and Trust.” Omega 28 (6): 725–737. doi: 10.1016/S0305-0483(00)00021-9
   Web of Science ®Google Scholar
• Gruen, D., T. Rauch, S. Redpath, and S. Ruettinger. 2002. “The Use of Stories in User Experience Design.” International Journal of Human–Computer Interaction 14 (3–4): 503–534. doi: 10.1080/10447318.2002.9669132
   Web of Science ®Google Scholar
• Häikiö, J., A. Wallin, M. Isomursu, H. Ailisto, T. Matinmikko, and T. Huomo. 2007. “Touch-Based User Interface for Elderly Users.” In Proceedings of the Ninth International Conference on Human Computer Interaction with Mobile Devices and Services, 289–296. New York, NY: ACM.
   Google Scholar
• Hartson, R., and P. S. Pyla. 2012. The UX Book: Process and Guidelines for Ensuring a Quality User Experience. Waltham, MA: Elsevier.
   Google Scholar
• Hassenzahl, M. 2003. “The Thing and I: Understanding the Relationship Between User and Product.” In Funology: From Usability to User Enjoyment, edited by M. A. Blythe, K. Overbeeke, A. F. Monk, and P. C. Wright, 31–42. Dordrecht: Kluwer Academic.
   Google Scholar
• Hassenzahl, M. 2010. Experience Design – Technology for All the Right Reasons. San Rafael, CA: Morgan & Claypool.
   Google Scholar
• Hassenzahl, M., S. Diefenbach, and A. Göritz. 2010. “Needs, Affect, and Interactive Products – Facets of User Experience.” Interacting with Computers 22 (5): 353–362. doi: 10.1016/j.intcom.2010.04.002
   Web of Science ®Google Scholar
• Hassenzahl, M., and N. Tractinsky. 2006. “User Experience – A Research Agenda.” Behaviour & Information Technology 25 (2): 91–97. doi: 10.1080/01449290500330331
   Web of Science ®Google Scholar
• Heimonen, T., J. Hakulinen, M. Turunen, J. Jokinen, T. Keskinen, and R. Raisamo. 2013. “Designing Gesture-based Control for Factory Automation.” In Proceedings of INTERACT 2013, Part II, Lecture Notes in Computer Science, vol. 8118, 202–209. Berlin: Springer.
   Google Scholar
• Hekkert, P., M. van Dijk, and P. Lloyd. 2011. Vision in Product Design: Handbook for Innovators. Amsterdam: BIS.
   Google Scholar
• Hekkert, P., M. Mostert, and G. Stompff. 2003. “Dancing with a Machine: A Case of Experience-driven Design.” In Proceedings of the 2003 International Conference on Designing Pleasurable Products and Interfaces (DPPI ’03), 114–119. New York, NY: ACM.
   Google Scholar
• ISO. 2010. ISO 9241-210. Human-Centred Design for Interactive Systems. International Standard. International Organization for Standardization.
   Google Scholar
• Järvenpää, S. L., and N. Tractinsky. 1999. “Consumer Trust in an Internet Store: A Cross-Cultural Validation.” Journal of Computer-Mediated Communication 5 (2). doi:10.1111/j.1083-6101.1999.tb00337.x.
   Google Scholar
• Jordan, P. W. 2000. Designing Pleasurable Products. London: Taylor & Francis.
   Google Scholar
• Jumisko-Pyykkö, S., M. Weitzel, and D. Strohmeier. 2008. “Designing for User Experience: What to Expect from Mobile 3D TV and video?” In Proceedings of the First International Conference on Designing Interactive User Experiences for TV and video, 183–192. New York, NY: ACM.
   Google Scholar
• Kaasinen, E., K. Koskela-Huotari, V. Ikonen, M. Niemelä, and P. Näkki. 2012a. “Three Approaches to Co-creating Services with Users.” In Proceedings of the First International Conference on Human Side of Service Engineering. San Francisco: USA Publishing. DVD.
   Google Scholar
• Kaasinen, E., T. Kymäläinen, M. Niemelä, T. Olsson, M. Kanerva, and V. Ikonen. 2012b. “A User-Centric View of Intelligent Environments: User Expectations, User Experience and User Role in Building Intelligent Environments.” Computers 2 (1): 1–33. doi: 10.3390/computers2010001
   Google Scholar
• Karvonen, H., H. Koskinen, and J. Haggrén. 2012a. “Defining User Experience Goals for Future Concepts. A Case Study.” In NordiCHI2012 UX Goals 2012 workshop, edited by H. Väätäjä, T. Olsson, V. Roto, and P. Savioja, 14–19. Tampere: TUT Publication Series. http://URN.fi/URN:ISBN:978-952-15-2955-9.
   Google Scholar
• Karvonen, H., H. Koskinen, and J. Haggrén. 2012b. “Enhancing the User Experience of the Crane Operator: Comparing Work Demands in Two Operational Settings.” In Proceedings of the 30th European Conference on Cognitive Ergonomics, 37–44, New York: ACM.
   Google Scholar
• Karvonen, K. 2000. “The Beauty of Simplicity.” In Proceedings on the 2000 Conference on Universal Usability. New York, NY: ACM.
   Google Scholar
• Keinonen, T., and R. Takala. 2006. Product Concept Design: A Review of Conceptual Design of Products in Industry. Berlin: Springer.
   Google Scholar
• Korhonen, H., M. Montola, and J. Arrasvuori. 2009. “Understanding Playful Experiences Through Digital Games.” In Proceedings of DPPI'09. Compiegne: ACM Press.
   Google Scholar
• Koskinen, H., H. Karvonen, and H. Tokkonen. 2013. “User Experience Targets as Design Drivers: a Case Study on the Development of a Remote Crane Operator Station.” In Proceedings of the 31st European Conference on Cognitive Ergonomics, Toulouse, France, 25. San Francisco: ACM.
   Google Scholar
• Kouprie, M., and F. S. Sleeswijk Visser. 2009. “A Framework for Empathy in Design: Stepping into and out of the User's Life.” Journal of Engineering Design 20 (5): 437–448. doi: 10.1080/09544820902875033
   Web of Science ®Google Scholar
• Kujala, S. 2008. “Effective User Involvement in Product Development by Improving the Analysis of User Needs.” Behaviour & Information Technology 27 (6): 457–473. doi: 10.1080/01449290601111051
   Web of Science ®Google Scholar
• Law, E. L. C., V. Roto, M. Hassenzahl, A. P. Vermeeren, and J. Kort. 2009. “Understanding, Scoping and Defining User Experience: A Survey Approach.” In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 719–728. New York, NY: ACM.
   Google Scholar
• Leonard, D., and J. F. Rayport. 1997. “Spark Innovation Through Empathic Design.” Harvard Business Review 75: 102–115.
   PubMed Web of Science ®Google Scholar
• Levy, P. 2013. “Beyond Kansei Engineering: The Emancipation of Kansei Design.” International Journal of Design 7 (2): 83–94.
   Web of Science ®Google Scholar
• Ljungblad, S. 2008. “Beyond Users: Grounding Technology in Experience.” PhD diss., Stockholm University.
   Google Scholar
• Lu, Y., and V. Roto. 2014. “Towards Meaning Change: Experience Goals Driving Design Space Expansion.” Proceedings of the Eighth Nordic Conference on Human–Computer Interaction, 717–726. Helsinki: ACM.
   Google Scholar
• Lucero, A., and J. Arrasvuori. 2010. “PLEX Cards: A Source of Inspiration when Designing for Playfulness.” In Proceedings of the Third International Conference on Fun and Games, 28–37. New York, NY: ACM.
   Google Scholar
• Mahlke, S. 2005. “Understanding Users' Experience of Interaction.” In Proceedings of the 2005 Annual Conference on European Association of Cognitive Ergonomics, 251–254. Athens: University of Athens.
   Google Scholar
• Mäntyjärvi, J., J. Kela, P. Korpipää, and S. Kallio. 2004. “Enabling Fast and Effortless Customisation in Accelerometer Based Gesture Interaction.” In Proceedings of the Third International Conference on Mobile and Ubiquitous Multimedia, 25–31. New York, NY: ACM.
   Google Scholar
• Mattelmäki, T., and K. Battarbee. 2002. “Empathy Probes.” Paper presented at the PDC, Malmö, 266–27 1.
   Google Scholar
• Nagamachi, M. 2002. “Kansei Engineering as a Powerful Consumer-Oriented Technology for Product Development.” Applied Ergonomics 33: 289–294. doi: 10.1016/S0003-6870(02)00019-4
   PubMed Web of Science ®Google Scholar
• Nielsen, L. 2002. “From User to Character: An Investigation into User-Descriptions in Scenarios.” In Proceedings of the Fourth Conference on Designing Interactive Systems: Processes, Practices, Methods, and Techniques, 99–104. New York, NY: ACM.
   Google Scholar
• Norman, D. A. 2004. Emotional Design: Why We Love (or Hate) Everyday Things. New York, NY: Basic Books.
   Google Scholar
• Norros, L. 2004. Acting under Uncertainty – The Core-Task Analysis in Ecological Study of Work. Espoo: VTT.
   Google Scholar
• Olsson, T. 2012. “User Expectations and Experiences of Mobile Augmented Reality Services.” PhD diss., Tampere University of Technology, Tampere.
   Google Scholar
• Olsson, T., E. Lagerstam, T. Kärkkäinen, and K. Väänänen-Vainio-Mattila. 2013. “Expected User Experience of Mobile Augmented Reality Services: A User Study in the Context of Shopping Centres.” Personal and Ubiquitous Computing 17 (2): 287–304. doi: 10.1007/s00779-011-0494-x
   Web of Science ®Google Scholar
• Olsson, T., K. Väänänen-Vainio-Mattila, T. Saari, J. Arrasvuori, and A. Lucero. 2012. “Playful Experiences as Targets in Concept Design.” In Proceedings of the Work shop on how to Utilize User Experience Goals in Design, Copenhagen, Denmark, 27–31.
   Google Scholar
• Özçelik Buskermolen, D., J. Terken, and B. Eggen. 2012. “Informing User Experience Design about Users: Insights from Practice.” In Proceedings of the 2012 ACM Annual Conference Extended Abstracts on Human Factors in Computing Systems, 1757–1762. New York, NY: ACM.
   Google Scholar
• Rintamäki, T., H. Kuusela, and L. Mitronen. 2007. “Identifying Competitive Customer Value Propositions in Retailing.” Managing Service Quality 17 (6): 621–634. doi: 10.1108/09604520710834975
   Google Scholar
• Rogers, Y., and V. Bellotti. 1997. “Grounding Blue-Sky Research: How Can Ethnography Help?” Interactions 4 (3): 58–63. doi: 10.1145/255392.255404
   Google Scholar
• Rogers, Y., H. Sharp, and J. Preece. 2011. Interaction Design: Beyond Human–Computer Interaction. Chichester: Wiley.
   Google Scholar
• Roto, V., E. L.-C. Law, A. P. O. S. Vermeeren, and J. Hoonhout, eds. 2010. “Demarcating User eXperience”. Abstracts Collection of Dagstuhl Seminar 10373, Dagstuhl, Germany. http://drops.dagstuhl.de/opus/volltexte/2011/2949/pdf/10373_AbstractsCollection.2949.pdfhttp://drops.dagstuhl.de/opus/volltexte/2011/2949/pdf/10373_AbstractsCollection.2949.pdf.
   Google Scholar
• Roto, V., and M. Rautava. 2008. “User Experience Elements and Brand Promise.” Proceedings of International Engagability & Design Conference, in conjunction with NordiCHI'08, Lund.
   Google Scholar
• Saariluoma, P., and A. Oulasvirta. 2010. “User Psychology: Re-assessing the Boundaries of a Discipline.” Psychology 1 (317): 317–328. doi: 10.4236/psych.2010.15041
   Google Scholar
• Saariluoma, P., and J. P. P. Jokinen. 2014. “Emotional Dimensions of User Experience: A User Psychological Analysis.” International Journal of Human–Computer Interaction 30 (4): 303–320. doi: 10.1080/10447318.2013.858460
   Web of Science ®Google Scholar
• Sanders, E. B.-N., and U. Dandavate. 1999. “Design for Experiencing: New Tools.” In Proceedings of the First International Conference on Design & Emotion, edited by C. J. Overbeeke and P. Hekkert, 87–92. Delft: Delft University of Technology.
   Google Scholar
• Sanders, E. B.-N., and P. J. Stappers. 2008. “Co-creation and the New Landscapes of Design.” CoDesign: International Journal of CoCreation in Design and the Arts 4 (1): 5–18. doi: 10.1080/15710880701875068
   Google Scholar
• Sanders, E. B.-N., and P. J. Stappers. 2012. Convivial Design Toolbox: Generative Research for the Front End of Design. Amsterdam: BIS.
   Google Scholar
• Savioja, P., M. Liinasuo and H. Koskinen. 2013. “User Experience: Does it Matter in Complex Systems?” Cognition, Technology & Work. doi:10.1007/s10111-013-0271-x.
   PubMed Web of Science ®Google Scholar
• Savioja, P., and L. Norros. 2013. “Systems Usability Framework for Evaluating Tools in Safety–Critical Work.” Cognition, Technology & Work 15 (3): 255–275. doi: 10.1007/s10111-012-0224-9
   Web of Science ®Google Scholar
• Schifferstein, H. N., M. S. Kleinsmann, and E. J. Jepma. 2012. “Towards a Conceptual Framework for Experience-Driven Innovation.” Proceedings of Eighth International Design and Emotion Conference, London.
   Google Scholar
• Shedroff, N. 2001. Experience Design. Indianapolis, IN: New Riders.
   Google Scholar
• Sleeswijk Visser, F. 2009. “Bringing the Everyday Life of People into Design.” PhD diss. TU Delft.
   Google Scholar
• Stompff, G. 2003. “The Forgotten Bond: Brand Identity and Product Design.” Design Management Journal (Former Series) 14 (1): 26–32. doi: 10.1111/j.1948-7169.2003.tb00336.x
   Google Scholar
• Sweet, F. 1999. Frog: Form Follows Emotion. New York: Watson-Guptill.
   Google Scholar
• Turunen, M., H. Kuoppala, S. Kangas, J. Hella, T. Miettinen, T. Heimonen, T. Keskinen, J. Hakulinen, and R. Raisamo. 2013. “Mobile Interaction with Elevators – Improving People Flow in Complex Buildings.” In Proceedings of Academic Mindtrek ’13, 43–50. New York, NY: ACM.
   Google Scholar
• Väänänen-Vainio-Mattila, K., H. Väätäjä, and T. Vainio. 2009. “Opportunities and Challenges of Designing the Service User eXperience (SUX) in Web 2.0.” In Future Interaction Design II, 117–139. London: Springer.
   Google Scholar
• Väätäjä, H., T. Olsson, V. Roto, and P. Savioja (eds.). 2012. How to Utilize User Experience Goals in Design? UX Goals 2012 Workshop Proceedings. Tampere: Tampere University of Technology.
   Google Scholar
• Wikberg, H., and T. Keinonen. 2002. “ Ergonomics of Wearability as a Design Driver. A Case Study of User-Centered Design Process of Designing Mobile Phones and Accessories for Active Use.” Proceedings of HF, Melbourne.
   Google Scholar
• Wong, B. L. W. 2006. “The critical decision method.” In International Encyclopedia of Ergonomics and Human Factors, edited by W. Karwowski, 3067–3073. CRC/Taylor & Francis.
   Google Scholar
• Wright, P., and J. McCarthy. 2008. “Empathy and Experience in HCI.” In Proceedings of the 26th Annual SIGCHI Conference on Human Factors in Computing Systems, 637–646. New York, NY: ACM.
   Google Scholar
• Wright, P., and J. McCarthy. 2010. “Experience-Centered Design: Designers, Users, and Communities in Dialogue.” Synthesis Lectures on Human-Centered Informatics 3 (1): 1–123. doi: 10.2200/S00229ED1V01Y201003HCI009
   Google Scholar
• Wright, P., J. McCarthy, and L. Meekison. 2005. “Making Sense of Experience.” In Funology: From Usability to Enjoyment, edited by M. Blythe, C. Overbeeke, A. F. Monk, and P. C. Wright, 43–53. Dordrecht: Springer.
   Google Scholar
• Wright, P., J. Wallace, and J. McCarthy. 2008. “Aesthetics and Experience-Centered Design.” ACM Transaction on Computer–Human Interaction 15 (4). doi:10.1145/1460355.1460360.
   PubMed Web of Science ®Google Scholar