271
Views
0
CrossRef citations to date
0
Altmetric
Articles

Social Service Workers’ Use of Social Media to Obtain Client Information: Current Practices and Perspectives on a Potential Informatics Platform

, , , , , , & show all

References

  • Breyette, S. K., & Hill, K. (2015). The impact of electronic communication and social media on child welfare practice. Journal of Technology in Human Services, 33(4), 283–303. https://doi.org/10.1080/15228835.2015.1101408
  • Brown, R. C., Fischer, T., Goldwich, A. D., Keller, F., Young, R., & Plener, P. L. (2018). #cutting: Non-suicidal self-injury (NSSI) on Instagram. Psychological Medicine, 48(2), 337–346. https://doi.org/10.1017/s0033291717001751
  • Chan, C., & Sek-Yum Ngai, S. (2019). Utilizing social media for social work: Insights from clients in online youth services. Journal of Social Work Practice, 33(2), 157–172. https://doi.org/10.1080/02650533.2018.1504286
  • Cheng, Q. J., Li, T. M. H., Kwok, C. L., Zhu, T. S., & Yip, P. S. F. (2017). Assessing suicide risk and emotional distress in chinese social media: A text mining and machine learning study. Journal of Medical Internet Research, 19(7), e243. https://doi.org/10.2196/jmir.7276
  • Code of Ethics. (2021). National association of social workers. Available at: https://www.socialworkers.org/About/Ethics/Code-of-Ethics/Code-of-Ethics-English.Last accessed January 10, 2022.
  • Cooner, T. S., Beddoe, L., Ferguson, H., & Joy, E. (2020). The use of Facebook in social work practice with children and families: Exploring complexity in an emerging practice. Journal of Technology in Human Services, 38(2), 137–158. https://doi.org/10.1080/15228835.2019.1680335
  • de la Torre, I., Castillo, G., Arambarri, J., López-Coronado, M., & Franco, M. A. (2017). Mobile apps for suicide prevention: Review of virtual stores and literature. JMIR mHealth and uHealth, 5(10), e130. https://doi.org/10.2196/mhealth.8036
  • De Vries, H., Elliott, M. N., Kanouse, D. E., & Teleki, S. S. (2008). Using pooled kappa to summarize interrater agreement across many items. Field Methods, 20(3), 272–282. https://doi.org/10.1177/1525822X08317166
  • Dolinsky, H., & Helbig, N. (2015). Risky business: Applying ethical standards to social media use with vulnerable populations. Advances in Social Work, 16(1), 55–66. https://doi.org/10.18060/18133
  • Doré, B., Ort, L., Braverman, O., & Ochsner, K. N. (2015). Sadness shifts to anxiety over time and distance from the national tragedy in Newtown, Connecticut. Psychological Science, 26(4), 363–373. https://doi.org/10.1177/0956797614562218
  • Elsaesser, C., Patton, D. U., Weinstein, E., Santiago, J., Clarke, A., & Eschmann, R. (2021). Small becomes big, fast: Adolescent perceptions of how social media features escalate online conflict to offline violence. Children and Youth Services Review, 122, 105898. https://doi.org/10.1016/j.childyouth.2020.105898
  • Emma Hilton, C. (2017). Unveiling self-harm behaviour: What can social media site Twitter tell us about self-harm? A qualitative exploration. Journal of Clinical Nursing, 26(11–12), 1690–1704. https://doi.org/10.1111/jocn.13575
  • Frey, W. R., Patton, D. U., Gaskell, M. B., & McGregor, K. A. (2020). Artificial intelligence and inclusion: Formerly gang-involved youth as domain experts for analyzing unstructured Twitter data. Social Science Computer Review, 38(1), 42–56. https://doi.org/10.1177/0894439318788314
  • Giacomin, J. (2014). What is human centred design? The Design Journal, 17(4), 606–623. https://doi.org/10.2752/175630614X14056185480186
  • Heverin, T., & Zach, L. (2012). Use of microblogging for collective sense-making during violent crises: A study of three campus shootings. Journal of the American Society for Information Science and Technology, 63(1), 34–47. https://doi.org/10.1002/asi.21685
  • Hiltz, S. R., Hughes, A. L., Imran, M., Plotnick, L., Power, R., & Turoff, M. (2020). Exploring the usefulness and feasibility of software requirements for social media use in emergency management. International Journal of Disaster Risk Reduction, 42, 101367. https://doi.org/10.1016/j.ijdrr.2019.101367
  • Houston, J. B., Hawthorne, J., Perreault, M. F., Park, E. H., Goldstein Hode, M., Halliwell, M. R., Turner McGowen, S. E., Davis, R., Vaid, S., McElderry, J. A., & Griffith, S. A. (2015). Social media and disasters: A functional framework for social media use in disaster planning, response, and research. Disasters, 39(1), 1–22. https://doi.org/10.1111/disa.12092
  • Jain, P. N., & Vaidya, A. S. (2021). Analysis of social media based on terrorism—A review. Vietnam Journal of Computer Science, 08(01), 1–21. https://doi.org/10.1142/S2196888821300015
  • Jones, N. M., Thompson, R. R., Schetter, C. D., & Silver, R. C. (2017). Distress and rumor exposure on social media during a campus lockdown. Proceedings of the National Academy of Sciences of the United States of America, 114(44), 11663–11668. https://doi.org/10.1073/pnas.1708518114
  • Kounadi, O., Lampoltshammer, T. J., Groff, E., Sitko, I., & Leitner, M. (2015). Exploring Twitter to analyze the public’s reaction patterns to recently reported homicides in London. PloS One, 10(3), e0121848. https://doi.org/10.1371/journal.pone.0121848
  • Lin, Y. R., Margolin, D., & Wen, X. D. (2017). Tracking and analyzing individual distress following terrorist attacks using social media streams. Risk Analysis: An Official Publication of the Society for Risk Analysis, 37(8), 1580–1605. https://doi.org/10.1111/risa.12829
  • Long, M., Bhattacharya, S., Eaton, E., Ferreras, D., Zdawczyk, C., Leicht, C., Deakins, B., & McGuire, M. (2021). How child welfare professionals search for, access, and share information: Findings from the National child welfare information study. Children and Youth Services Review, 130, 106255. https://doi.org/10.1016/j.childyouth.2021.106255
  • McClellan, C., Ali, M. M., Mutter, R., Kroutil, L., & Landwehr, J. (2017). Using social media to monitor mental health discussions—Evidence from Twitter. Journal of the American Medical Informatics Association: JAMIA, 24(3), 496–502. https://doi.org/10.1093/jamia/ocw133
  • Mishna, F., Sanders, J., Fantus, S., Fang, L., Greenblatt, A., Bogo, M., & Milne, B. (2021). #socialwork: Informal use of information and communication technology in social work. Clinical Social Work Journal, 49(1), 85–99. https://doi.org/10.1007/s10615-019-00729-9
  • Moreno, M. A., Ton, A., Selkie, E., & Evans, Y. (2016). Secret society 123: Understanding the language of self-harm on Instagram. The Journal of Adolescent Health: Official Publication of the Society for Adolescent Medicine, 58(1), 78–84. https://doi.org/10.1016/j.jadohealth.2015.09.015
  • Nordesjo, K., Scaramuzzino, G., & Ulmestig, R. (2022). The social worker-client relationship in the digital era: A configurative literature review. European Journal of Social Work, 25(2), 303–315. https://doi.org/10.1080/13691457.2021.1964445
  • Norman, D. A. (2002). The design of everyday things. Basic Books.
  • Panagiotopoulos, P., Barnett, J., Bigdeli, A. Z., & Sams, S. (2016). Social media in emergency management: Twitter as a tool for communicating risks to the public. Technological Forecasting and Social Change, 111, 86–96. https://doi.org/10.1016/j.techfore.2016.06.010
  • Parkin, W. S., & Gruenewald, J. (2017). Open-source data and the study of homicide. Journal of Interpersonal Violence, 32(18), 2693–2723. https://doi.org/10.1177/0886260515596145
  • Patel, D., Sarlati, S., Martin-Tuite, P., Feler, J., Chehab, L., Texada, M., Marquez, R., Orellana, F. J., Henderson, T. L., Nwabuo, A., Plevin, R., Dicker, R. A., Juillard, C., & Sammann, A. (2020). Designing an information and communications technology tool with and for victims of violence and their case managers in San Francisco: Human-centered design study. JMIR mHealth and uHealth, 8(8), e15866. https://doi.org/10.2196/15866
  • Patridge, E. F., & Bardyn, T. P. (2018). Research electronic data capture (REDCap). Journal of the Medical Library Association, 106(1), 142–144. https://doi.org/10.5195/jmla.2018.319
  • Patton, D. U., Eschmann, R. D., Elsaesser, C., & Bocanegra, E. (2016). Sticks, stones and Facebook accounts: What violence outreach workers know about social media and urban-based gang violence in Chicago. Computers in Human Behavior, 65, 591–600. https://doi.org/10.1016/j.chb.2016.05.052
  • Patton, D. U., Lane, J., Leonard, P., Macbeth, J., & Lee, J. R. S. (2017). Gang violence on the digital street: Case study of a South Side Chicago gang member’s Twitter communication. New Media & Society, 19(7), 1000–1018. https://doi.org/10.1177/1461444815625949
  • Patton, D. U., Pyrooz, D., Decker, S., Frey, W. R., & Leonard, P. (2019). When twitter fingers turn to trigger fingers: A qualitative study of social media-related gang violence. International Journal of Bullying Prevention, 1(3), 205–217. https://doi.org/10.1007/s42380-019-00014-w
  • Rassy, J., Bardon, C., Dargis, L., Côté, L. P., Corthésy-Blondin, L., Mörch, C. M., & Labelle, R. (2021). Information and communication technology use in suicide prevention: Scoping review. Journal of Medical Internet Research, 23(5), e25288. https://doi.org/10.2196/25288
  • Reamer, F. G. (2013). Social work in a digital age: Ethical and risk management challenges. Social Work, 58(2), 163–172. https://doi.org/10.1093/sw/swt003
  • Ryan, D., & Garrett, P. M. (2018). Social work "logged on’: Contemporary dilemmas in an evolving “techno-habitat”. European Journal of Social Work, 21(1), 32–44. https://doi.org/10.1080/13691457.2016.1278520
  • Sage, M., & Sage, T. (2016). Social media and E-professionalism in child welfare: Policy and practice. Journal of Public Child Welfare, 10(1), 79–95. https://doi.org/10.1080/15548732.2015.1099589
  • Sage, M., Wells, M., Sage, T., & Devlin, M. (2017). Supervisor and policy roles in social media use as a new technology in child welfare. Children and Youth Services Review, 78, 1–8. https://doi.org/10.1016/j.childyouth.2017.04.018
  • Sage, T., & Sage, M. (2016). Social media use in child welfare practice. Advances in Social Work, 17(1), 93–112. https://doi.org/10.18060/20880
  • Santoni, V., & Rufat, S. (2021). How fast is fast enough? Twitter usability during emergencies. Geoforum, 124, 20–35. https://doi.org/10.1016/j.geoforum.2021.05.007
  • Shanahan, N., Brennan, C., & House, A. (2019). Self-harm and social media: Thematic analysis of images posted on three social media sites. BMJ Open, 9(2), e027006. https://doi.org/10.1136/bmjopen-2018-027006
  • Sichel, C. E., Javdani, S., Shaw, S., & Liggett, R. (2021). A role for social media? A community-based response to guns, gangs, and violence online. Journal of Community Psychology, 49(3), 822–837. https://doi.org/10.1002/jcop.22369
  • Wardi-Zonna, K., Hardy, J. L., & Hardy, R. M. (2020). Mental health professionals and the use of social media: Navigating ethical challenges. Journal of Social Work Values and Ethics, 17(2), 68–77. https://jswve.org/download/2020-2/2020-2-articles/68-Use-of-social-media-17-2-Fall-2020-JSWVE.pdf
  • Wilks, C. R., Chu, C., Sim, D., Lovell, J., Gutierrez, P., Joiner, T., Kessler, R. C., & Nock, M. K. (2021). User engagement and usability of suicide prevention apps: Systematic search in app stores and content analysis. JMIR Formative Research, 5(7), e27018. https://doi.org/10.2196/27018
  • Xie, J. B., & Yang, T. F. (2018). Using social media data to enhance disaster response and community service [Paper presentation]. 2018 International Workshop on Big Geospatial Data and Data Science (Bgdds 2018), Wuhan, China, September 22–23.
  • Yuan, F. X., Li, M., Liu, R., Zhai, W., & Qi, B. (2021). Social media for enhanced understanding of disaster resilience during Hurricane Florence. International Journal of Information Management, 57, 102289. https://doi.org/10.1016/j.ijinfomgt.2020.102289

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.