Taking a step back to move forward: understanding communication skills and their characteristics in the workplace

References

• Anderson, J., L. M. Reder, and H. A. Simon. 1996. “Situated Learning and Education.” Educational Research 25 (4): 5–11. https://doi.org/10.3102/0013189X025004005.
   Google Scholar
• Andoh-Arthur, J. 2019. “Gatekeepers in Qualitative Research.” In SAGE Research Methods Foundations (Encyclopedia Project), edited by P. Atkinson, S. Delamont, A. Cernat, J. W. Sakshaug, and R. A. Williams, 1–15. London: SAGE Publications.
   Google Scholar
• Andrews, J., and H. Higson. 2008. “Graduate Employability, ‘Soft Skills’ Versus ‘Hard’ Business Knowledge: A European Study.” Higher Education in Europe 33 (4): 411–422. https://doi.org/10.1080/03797720802522627.
   Google Scholar
• Anju, A. 2009. “A Holistic Approach to Soft Skills Training.” IUP Journal of Soft Skills 3 (3/4): 7–11.
   Google Scholar
• Anthony, S., and B. Garner. 2016. “Teaching Soft Skills to Business Students: An Analysis of Multiple Pedagogical Methods.” Business and Professional Communication Quarterly 79 (3): 360–370. https://doi.org/10.1177/2329490616642247.
   Web of Science ®Google Scholar
• Attewell, P. 1990. “What Is Skill?” Work and Occupations 17 (4): 422–448. https://doi.org/10.1177/0730888490017004003.
   Web of Science ®Google Scholar
• Bereiter, C. 2002. Education and Mind in the Knowledge Age. Mahwah, NJ: Lawrence.
   Google Scholar
• British Educational Research Association. 2004. “Revised ethical guidelines for educational research.” Accessed September 29, 2021. https://www.bera.ac.uk/publication/revised-ethical-guidelines-for-educational-research-2004.
   Google Scholar
• Burke, M. A., A. Sasser, S. Sadighi, R. B. Sederberg, and B. Taska. 2020. No Longer Qualified? Changes in the Supply and Demand for Skills Within Occupations (No. 20-3). Working Papers.
   Google Scholar
• Cacciolatti, L., S. H. Lee, and C. M. Molinero. 2017. “Clashing Institutional Interests in Skills Between Government and Industry: An Analysis of Demand for Technical and Soft Skills of Graduates in the UK.” Technological Forecasting and Social Change 119: 139–153. https://doi.org/10.1016/j.techfore.2017.03.024.
   Web of Science ®Google Scholar
• Cappelli, P. H. 2015. “Skill Gaps, Skill Shortages, and Skill Mismatches: Evidence and Arguments for the United States.” ILR Review 68 (2): 251–290. https://doi.org/10.1177/0019793914564961.
   Web of Science ®Google Scholar
• Capsada-Munsech, Q. 2017. “Overeducation: Concept, Theories, and Empirical Evidence.” Sociology Compass 11 (10): e12518. https://doi.org/10.1111/soc4.12518.
   Web of Science ®Google Scholar
• Constable, S., and A. K. Touloumakos. 2009. Satisfying Employer Demands for Skills. London: The Work Foundation.
   Google Scholar
• Cunningham, D. 2004. "Professional Practice and Perspectives in the Teaching of Historical Empathy." DPhil Thesis, Oxford: Department of Educational Studies.
   Google Scholar
• Cunningham, W., and P. Villaseñor. 2014, May. Employer Voices, Employer Demands, and Implications for Public Skills Development Policy. The World Bank. Research Working Paper No. 6853. Available at SSRN:https://ssrn.com/abstract=2433321
   Google Scholar
• Edwards, A. 2010. Being an Expert Professional Practitioner: The Relational Turn in Expertise. Dordrecht: Springe.
   Google Scholar
• Eisenhardt, K. M., and M. E. Graebner. 2007. “Theory Building from Cases: Opportunities and Challenges.” The Academy of Management Journal 50 (1): 25–32. https://doi.org/10.5465/amj.2007.24160888.
   Web of Science ®Google Scholar
• Engeström, Y. 1999. “Activity Theory and Individual and Social Transformation.” In Perspectives on Activity Theory, edited by Y. Engeström, R. Miettinen, and R.-L. Punamäki, 19–30. Cambridge: Cambridge University Press.
   Google Scholar
• Eraut, M. 1994. Developing Professional Knowledge and Competence. London: Falmer.
   Google Scholar
• Eraut, M., and W. Hirsch. 2007. The Significance of Workplace Learning for Individuals, Groups and Organisations (Monograph). Oxford: ESRC Centre on Skills, Knowledge and Organisational Performance, Oxford and Cardiff Universities.
   Google Scholar
• Fairhurst, G. T., and L. L. Putnam. 2019. “An Integrative Methodology for Organizational Oppositions: Aligning Grounded Theory and Discourse Analysis.” Organizational Research Methods 22 (4): 917-940.
   Web of Science ®Google Scholar
• Feldman, M. S., and W. J. Orlikowski. 2011. “Theorizing Practice and Practicing Theory.” Organization Science 22 (5): 1240–1253. https://doi.org/10.1287/orsc.1100.0612.
   Web of Science ®Google Scholar
• Finch, D. J., L. K. Hamilton, R. Baldwin, and M. Zehner. 2013. “An Exploratory Study of Factors Affecting Undergraduate Employability.” Education+ Training 55 (7): 681–704. https://doi.org/10.1108/ET-07-2012-0077.
   Google Scholar
• Fixsen, A., S. Cranfield, and D. Ridge. 2018. “Self-Care and Entrepreneurism: An Ethnography of Soft Skills Development for Higher Education Staff.” Studies in Continuing Education 40 (2): 181–197. https://doi.org/10.1080/0158037X.2017.1418308.
   Web of Science ®Google Scholar
• Gherardi, S. 2010. “Telemedicine: A Practice-Based Approach to Technology.” Human Relations 63 (4): 501–524. https://doi.org/10.1177/0018726709339096.
   Web of Science ®Google Scholar
• Given, L. M., ed. 2008. The Sage Encyclopedia of Qualitative Research Methods. Thousand Oaks: Sage Publications. https://doi.org/10.4135/9781412963909.
   Google Scholar
• Glaser, B. G. 1965. “The Constant Comparative Method of Qualitative Analysis.” Social Problems 12: 436–445. http://doi.org/10.2307/798843.
   Web of Science ®Google Scholar
• Glaser, B. G., and A. L. Strauss. 1967. The Discovery of Grounded Theory. Chicago, IL: Aldine.
   Google Scholar
• Hammersley, M. 1995. “Theory and Evidence in Qualitative Research.” Quality and Quantity 29 (1): 55–66. https://doi.org/10.1007/BF01107983.
   Web of Science ®Google Scholar
• Hammersley, M., and P. Atkinson. 2007. Ethnography: Principles in Practice. 3rd ed. London: Routledge.
   Google Scholar
• Handel, M. J. 2012. Trends in Job Skill Demands in OECD Countries. OECD Social, Employment and Migration Working Papers No, 120–120.
   Google Scholar
• Holland, D., W. Lachicotte, D. Skinner, and C. Cain. 1998. Identity and Agency in Cultural Worlds. Cambridge: Harvard University Press.
   Google Scholar
• Hurrell, S. A. 2016. “Rethinking the Soft Skills Deficit Blame Game: Employers, Skills Withdrawal and the Reporting of Soft Skills Gaps.” Human Relations 69 (3): 605–628. https://doi.org/10.1177/0018726715591636.
   Web of Science ®Google Scholar
• Hurrell, S. A., D. Scholarios, and P. Thompson. 2013. “More Than a ‘Humpty Dumpty’ Term: Strengthening the Conceptualization of Soft Skills.” Economic and Industrial Democracy 34 (1): 161–182. https://doi.org/10.1177/0143831X12444934.
   Web of Science ®Google Scholar
• Ingols, C., and M. Shapiro. 2014. “Concrete Steps for Assessing the “Soft Skills” in an MBA Program.” Journal of Management Education 38 (3): 412–435. https://doi.org/10.1177/1052562913489029.
   Google Scholar
• Jain, S., and A. S. S. Anjuman. 2013. “Facilitating the Acquisition of Soft Skills Through Training.” IUP Journal of Soft Skills 7 (2): 32.
   Google Scholar
• Kantrowitz, T. M. 2005. “Development and Construct Validation of a Measure of Soft Skills Performance.” PhD thesis, Department of Psychology, Georgia Institute of Technology – Atlanta, US.
   Google Scholar
• Knorr Cetina, K. 1991. “Epistemic Cultures: Forms of Reason in Science.” History of Political Economy 23: 105–122. https://doi.org/10.1215/00182702-23-1-105.
   Web of Science ®Google Scholar
• Konkola, R., T. Tuomi-Gröhn, P. Lambert, and S. Ludvigsen. 2007. “Promoting Learning and Transfer Between School and Workplace.” Journal of Education and Work 20 (3): 211–228. https://doi.org/10.1080/13639080701464483.
   Google Scholar
• Lave, J. 1991. “Situated Learning in Communities of Practice.” In Perspectives on Socially Shared Cognition, edited by L. B. Resnick, J. M. Levine, and S. D. Teasley, 63–82. Washington, DC: American Psychological Association.
   Google Scholar
• Lave, J., and E. Wenger. 1991. Situated Learning: Legitimate Peripheral Participation. Cambridge: Cambridge University Press.
   Google Scholar
• Leont'ev, A. N. 1974. “The Problem of Activity in Psychology.” Soviet Psychology 13 (2): 4–33. https://doi.org/10.2753/RPO1061-040513024.
   Web of Science ®Google Scholar
• Leont'ev, A. N. 1978. Activity, Consciousness, and Personality. Englewood Cliffs, NJ: Prentice-Hall.
   Google Scholar
• LINCS. 2020. “There is Nothing Soft About Soft Skills.” Accessed May 26. https://community.lincs.ed.gov/discussion/theres-nothing-soft-about-soft-skills.
   Google Scholar
• Madsen, J. B., and F. Murtin. 2017. “British Economic Growth Since 1270: The Role of Education.” Journal of Economic Growth 22 (3): 229–272. https://doi.org/10.1007/s10887-017-9145-z.
   Web of Science ®Google Scholar
• Martin, John P. 2018. Skills for the 21st Century: Findings and Policy Lessons from the OECD Survey of Adult Skills, IZA Policy Paper, No. 138, Institute of Labor Economics (IZA), Bonn.
   Google Scholar
• Matteson, M. L., L. Anderson, and C. Boyden. 2016. “‘Soft Skills’: A Phrase in Search of Meaning.” Portal: Libraries and the Academy 16 (1): 71–88. http://doi.org/10.1353/pla.2016.0009.
   Web of Science ®Google Scholar
• McHugh, M. L. 2012. “Interrater Reliability: The Kappa Statistic.” Biochemica Medica 22 (3): 277–282. https://doi.org/10.11613/BM.2012.031.
   Web of Science ®Google Scholar
• Mori, J., and D. Stroud. 2021. “Skills Policy for Growth and Development: The Merits of Local Approaches in Vietnam.” International Journal of Educational Development 83: 102386. https://doi.org/10.1016/j.ijedudev.2021.102386.
   Web of Science ®Google Scholar
• Nickson, D., C. Warhurst, J. Commander, S. A. Hurrell, and A. M. Cullen. 2012. “Soft Skills and Employability: Evidence from UK Retail.” Economic and Industrial Democracy 33 (1): 65–84. https://doi.org/10.1177/0143831X11427589.
   Web of Science ®Google Scholar
• OECD. 2016. Employment and Skills Strategies in Saskatchewan and the Yukon, OCED Reviews of Local Job Creation. Paris: OECD Publishing. http://doi.org/10.1787/9789264259225-en
   Google Scholar
• Patton, M. Q. 2002. Qualitative Research and Evaluation Methods. 3rd ed. Thousand Oaks, CA: Sage Publications.
   Google Scholar
• Polanyi, M. (1958) 1962. Personal Knowledge: Towards a Post-Critical Philosophy. London: Routledge and Kegan Paul.
   Google Scholar
• Remedios, R. 2012. “The Role of Soft Skills in Employability.” International Journal of Management Research and Reviews 2 (7)): 1285.
   Google Scholar
• Saavedra, A. R., and V. D. Opfer. 2012. “Learning 21st-Century Skills Requires 21st-Century Teaching.” Phi Delta Kappan 94 (2): 8–13. https://doi.org/10.1177/003172171209400203.
   Web of Science ®Google Scholar
• Srivastava, P., and N. Hopwood. 2009. “A Practical Iterative Framework for Qualitative Data Analysis.” International Journal of Qualitative Methods 8 (1): 76–84. https://doi.org/10.1177/160940690900800107.
   Google Scholar
• Stake, R. E. 2000. “Case Studies.” In Handbook of Qualitative Research, edited by N. K. Denzin, and Y. S. Lincoln, 2nd ed., 435–454. Thousand Oaks, CA: Sage.
   Google Scholar
• Stein, D. 1998. Situated Learning in Adult Education, 640–646. ERIC Clearinghouse on Adult, Career, and Vocational Education, Center on Education and Training for Employment, College of Education, the Ohio State University.
   Google Scholar
• Succi, C., and M. Canovi. 2020. “Soft Skills to Enhance Graduate Employability: Comparing Students and Employers’ Perceptions.” Studies in Higher Education 45 (9): 1834–1847. https://doi.org/10.1080/03075079.2019.1585420.
   Web of Science ®Google Scholar
• Sutherland, J. 2012. “Qualifications Mismatch and Skills Mismatch.” Education + Training 54 (7): 619–632. https://doi.org/10.1108/00400911211265666.
   Google Scholar
• Taylor, C. 1985. Human Agency and Language: Philosophical Papers 1. Cambridge: Cambridge University Press.
   Google Scholar
• Tolman, E. C. 1928. “Purposive Behavior.” Psychological Review 35: 524–530. https://doi.org/10.1037/h0070770.
   Google Scholar
• Touloumakos, A. K. 2011. “Now You See it, Now You Don’t: The Gap Between the Characteristics of Soft Skills in Policy and in Practice.” Ph.D. thesis, Oxford University, Oxford.
   Google Scholar
• Touloumakos, A. K. 2020. “Expanded Yet Restricted: A Mini Review of the Soft Skills Literature.” Frontiers in Psychology 11: 2207. https://doi.org/10.3389/fpsyg.2020.02207.
   PubMed Web of Science ®Google Scholar
• Touloumakos, A. K. under review. Soft Skills Curriculum Revisited: The Importance of Immersion With the Context, Metacognitive Awareness, and Guidance, submitted to Educational Studies (Manuscript ID: HEDS-2021-0201).
   Google Scholar
• Tseng, H., X. Yi, and H. T. Yeh. 2019. “Learning-Related Soft Skills Among Online Business Students in Higher Education: Grade Level and Managerial Role Differences in Self-Regulation, Motivation, and Social Skill.” Computers in Human Behavior 95: 179–186. https://doi.org/10.1016/j.chb.2018.11.035.
   Web of Science ®Google Scholar
• Weber, M. R., A. Crawford, J. Lee, and D. Dennison. 2013. “An Exploratory Analysis of Soft Skill Competencies Needed for the Hospitality Industry.” Journal of Human Resources in Hospitality & Tourism 12 (4): 313–332. https://doi.org/10.1080/15332845.2013.790245.
   Google Scholar
• WEF/World Economic Forum. 2015. New Vision for Education: Unlocking the Potential of Technology. New York, NY: Author. http://www3.weforum.org/docs/WEFUSA_NewVisionforEducation_Report2015.pdf.
   Google Scholar
• Winterbotham, M., G. Kik, S. Selner, S. Whittaker, and J. H. Hewitt. 2020. Employer skills survey 2019. Research Report. Department for Education.
   Google Scholar
• Wolf, A. 2009. “Misunderstanding Education.” Change: The Magazine of Higher Learning 41 (4): 10–17. https://doi.org/10.3200/CHNG.41.4.10-17.
   Google Scholar
• Znaniechi, F. 1934. The Method of Sociology. New York: Farrar & Rinehart.
   Google Scholar