References
- Anderson, G. (2014). Walmart won’t compete with Walmart.com. Retrieved from http://www.retailwire.com/discussion/walmart-wont-compete-with-walmart-com/
- Anderson, E. T., Hansen, K., & Simester, D. (2009). The option value of returns: Theory and empirical evidence. Marketing Science, 28 (3), 405–423. doi:10.1287/mksc.1080.0430
- Balakrishnan, A., Sundaresan, S., & Zhang, B. (2014). Browse-and-switch: Retail-online competition under value uncertainty. Production and Operations Management, 23(7), 1129–1145. doi:10.1111/poms.12165
- Bernstein, F., Song, J. S., & Zheng, X. (2009). Free riding in a multi-channel supply chain. Naval Research Logistics, 56(8), 745–765. doi:10.1002/nav.20379
- Bjork, C. (2009, September 17). Zara is to get Big online push. Wall Street Journal.
- Cachon, G. (2003). Supply chain coordination with contracts. Handbooks in Operations Research and Management Science, 11, 227–339. doi:10.1016/S0927-050(03)11006-7-77.
- Cavallo, A. (2017). Are online and offline prices similar? Evidence from large multi-channel retailers. American Economic Review, 107(1), 283–303. doi:10.1257/aer.20160542
- Che, Y. K. (1996). Customer return policies for experience goods. The Journal of Industrial Economics, 44(1), 17–24. doi:10.2307/2950557
- Chen, J., & Bell, P. C. (2012). Implementing market segmentation using full-Refund and no-Refund customer returns policies in a dual-channel supply chain structure. International Journal of Production Economics, 136(1), 56–66. doi:10.1016/j.ijpe.2011.09.009
- Chen, J., & Grewal, R. (2013). Competing in a supply chain via full-refund and no-refund consumer return policies. International Journal of Production Economics, 146(1), 246–258. doi:10.1016/j.ijpe.2013.07.005
- Chu, W., Gerstner, E., & Hess, J. D. (1998). Managing dissatisfaction: How to decrease customer opportunism by partial refunds. Journal of Service Research, 1(2), 140–155. doi:10.1177/109467059800100204
- Davis, S., Gerstner, E., & Hagerty, M. (1995). Money back guarantees in retailing matching products to consumer tastes. Journal of Retailing, 71(1), 7–22. doi:10.1016/0022-4359(95)90010-1
- Davis, S., Hagerty, M., & Gerstner, E. (1998). Return policies and the optimal level of “hassel”. Journal of Economics and Business, 50(5), 445–460. doi:10.1016/S0148-6195(98)00013-7
- Grewal, D., Janakiraman, R., Kalyanam, K., Kannan, P. K., Ratchford, B., Song, R., & Tolerico, S. (2010). Strategic online and offline retail pricing: A review and research agenda. Journal of Interactive Marketing, 24(2), 138–154. doi:10.1016/j.intmar.2010.02.007
- Hotelling, H. (1929). Stability in competition. The Economic Journal, 39(153), 41–57. doi:10.2307/2224214
- Kim, R. (2012). Why it makes sense for Amazon to open its own store. Retrieved from www.gigaom.com.
- Kohls.com. (2018). Kohls.com order return options. Retrieved from https://cs.kohls.com/app/answers/detail/a_id/860/%7E/kohls.com-order-return-options.
- Lawton, C. (2008, May 8). The war on returns. Wall Street Journal.
- Liu, Q. (2013). Showrooming’ and price-matching guarantee (Working paper) Department of Economics, University of Oklahoma, Norman, OK.
- Mehra, A., Kumar, S., & Raju, J. S. (2013). “Showrooming” and the competition between store and online retailers (Working paper). Indian School of Business, Hyderabad, India.
- Moorthy, S., & Srinivasan, K. (1995). Signal quality with a money-back guarantee: The role of transaction cost. Marketing Science, 14(4), 442–466. doi:10.1287/mksc.14.4.442
- Shear, H., Speh, T., & Stock J. (2002). Many happy (product) returns. Harvard Business Review, 80(7), 16–17.
- Shin, J. (2007). How does free riding on customer service affect competition? Marketing Science, 26(4), 488–503. doi:10.1287/mksc.1060.0252
- Su, X. (2008). Consumer returns policies and supply chain performance. Manufacturing & Service Operations Management, 11(4), 595–612. doi:10.1287/msom.1080.0240
- Wood, S. L. (2001). Remote purchase environments: the influence of return policy leniency on two-stage decision processes. Journal of Marketing Research, 38(2), 157–169. doi:10.1509/jmkr.38.2.157.18847
- Xiao, T., & Shi, J. J. (2016). Pricing and supply priority in a dual-channel supply chain. European Journal of Operational Research, 254(3), 813–823. doi:10.1016/j.ejor.2016.04.018