REFERENCES
- Alvero , A. , Bucklin , B. and Austin , J. 2001 . An objective review of the effectiveness and essential characteristics of performance feedback in organizational settings (1985–1998) . Journal of Organizational Behavior Management , 21 ( 1 ) : 3 – 29 .
- Austin , J. 2000 . “ Performance analysis and performance diagnostics ” . In Handbook of applied behavior analysis , Edited by: Austin , J. and Carr , J. E. 321 – 349 . Reno , NV : Context Press .
- Balcazar , F. , Hopkins , B. L. and Suarez , Y. 1985 . A critical, objective review of performance feedback . Journal of Organizational Behavior Management , 7 ( 3/4 ) : 65 – 89 .
- Calpin , J. P. , Edelstein , B. and Redmon , W. K. 1988 . Performance feedback and goal setting to improve mental health center staff productivity . Journal of Organizational Behavior Management , 9 ( 2 ) : 35 – 58 .
- Cooper , J. O. , Heron , T. E. and Heward , W. L. 2007 . Applied behavior analysis , 2nd , Upper Saddle River , NJ : Pearson .
- Daniels , A. C. and Daniels , J. E. 2004 . Performance management: Changing behavior that drives organizational effectiveness , Atlanta , GA : Aubrey Daniels International, Inc .
- Goltz , S. M. , Citera , M. , Jensen , M. , Favero , J. and Komaki , J. L. 1989 . Individual feedback: Does it enhance effects of group feedback? . Journal of Organizational Behavior Management , 10 ( 2 ) : 77 – 92 .
- Hawkins , A. M. , Burgio , L. D. , Langford , A. and Engel , B. T. 1992 . The effects of verbal and written supervisory feedback on staff compliance with assigned prompted voiding in a nursing home . Journal of Organizational Behavior Management , 13 ( 1 ) : 137 – 150 .
- Jones , H. , Morris , E. K. and Barnard , J. D. 1986 . Increasing staff completion of civil commitment forms through instructions and graphed group performance feedback . Journal of Organizational Behavior Management , 7 ( 3/4 ) : 29 – 43 .
- Slowiak , J. M. , Madden , G. J. and Matthews , R. 2005 . The effects of a combined task clarification, goal setting, feedback, and performance contingent consequence intervention package on telephone customer service in a medical clinic environment . Journal of Organizational Behavior Management , 25 ( 4 ) : 15 – 35 .
- Tittelbach , D. , DeAngelis , M. , Sturmey , P. and Alvero , A. M. 2007 . The effects of task clarification, feedback, and goal setting on student advisors' office behaviors and customer service . Journal of Organizational Behavior Management , 27 ( 3 ) : 27 – 37 .
- Wilk , L. A. and Redmon , W. K. 1990 . A daily-adjusted goal-setting and feedback procedure for improving productivity in a university admissions department . Journal of Organizational Behavior Management , 11 ( 1 ) : 55 – 75 .