96
Views
6
CrossRef citations to date
0
Altmetric
Original

ASSESSMENT OF ACUTELY MENTALLY ILL PATIENTS' SATISFACTION OF CARE: THERE IS A DIFFERENCE AMONG ETHNIC GROUPS

, Dr PH, APRN, CS, CNAA, , PhD, APRN, BC & , PhD
Pages 297-308 | Published online: 09 Jul 2009

REFERENCES

  • American Nurses Association Standards. Scope and standards of psychiatric nursing. American Nurses Publishing Company, Washington, DC 2000
  • Anders R. Characteristics of long-term mentally ill patients: Policy implications. Hawaii Medical Journal 1995; 54(2)412–415; 417
  • Anders R., Olson T., Bader J. Assessment of acutely mentally ill patient outcomes in an ethnically diverse population. The International Journal of Psychiatric Nursing Research 2006; 11(3)1331–1347
  • Appelbaum P. S., Grisso T. MacArthur competence assessment tool for clinical research. Professional Resource Press, New York 2001
  • Baradell J. Clinical outcomes and satisfaction of patient of clinical nurse specialists in psychiatric mental health nursing. Archives of Psychiatric Nursing 1995; 10(5)240–250
  • Blenkiron R., Hammill C. What determines patients' satisfaction with their mental health care and quality of life?. Postgraduate Medical Journal 2003; 79(932)337–340
  • Desai R., Stefanovics E., Rosenheck R. The role of psychiatric diagnosis in satisfaction with primary care: Data from the Department of Veterans Affairs. Medical Care 2005; 43(12)1208–1216
  • Eisen S., Wilcox M., Idiculla T., Speredelozzi A., Dickey B. Assessing consumer perceptions of inpatient psychiatric treatment: The perceptions of care survey. Joint Commission Journal of Quality Improvement 2002; 9: 510–526
  • The new dictionary of cultural literacy, 3rd ed., http://www.answers.com/topic/ethnicity Ethnicity. (n.d.). Retrieved February 27, 2006, from
  • Gillispie R., Williams C., Gillispie C. Hospitalized African-American mental health consumers: Some antecedents to service satisfaction and intent to comply with aftercare. American Journal of Orthopsychiatry 2005; 75(2)254–261
  • Greenwood N., Key A., Burns T., Bristow M., Sedgwick P. Satisfaction with in-patient psychiatric services. Relationship to patient and treatment factors. British Journal of Psychiatry 1999; 174: 59–63
  • Hermann R., Ettner S., Dorwart R. The influence of psychiatric disorders on patients' rating of satisfaction with health care. Medical Care 1998; 36(5)720–727
  • Hoff R., Rosenheck R., Meterko M., Wilson N. Mental illness as a predictor of satisfaction with inpatient care at Veterans Affairs Hospitals. Psychiatric Services. 1999; 50: 680–685
  • Joint Commission on Accreditation of Healthcare Organizations. (n.d.). Performance measures in health care, http://www.jcaho.org/pms/index.htm Retrieved on August 12, 2005, from
  • Latham C. P. Predictors of patient outcomes. Journal of Professional Nursing 1996; 6(3)158–163
  • Olfson M., Hansell S., Boyer C. A. Medication noncompliance. New Directions for Mental Health Services 1997; 73: 39–49
  • Olson T., Anders R. Ethnicity, marginalisation and mental illness in Hawaii. Disability and Society 2000; 15(3)463–473
  • Perreault M., Rogers W., Leichner P., Sabourin S. Patients' requests and satisfaction with services in an outpatient psychiatric setting. Psychiatric Services 1996; 10: 1128–1129
  • Ricketts T. General satisfaction and satisfaction with nursing communication on an adult psychiatric ward. Journal of Advanced Nursing 1996; 24(3)479–487
  • Rosenheck R., Wilson N., Meterko M. Influence of patient and hospital factors on consumer satisfaction with inpatient mental health treatment. Psychiatric Services. 1997; 48: 1553–1561
  • Rosenthal G., Shannon S. The use of patient perceptions in the evaluation of health-care delivery systems. Medical Care 1997; 35: NS58–NS68, (Suppl. 11)
  • Sederer L., Dickey B. Outcomes assessments in clinical practice. Williams and Wilkins, Baltimore 1996
  • Shipley K., Hilborn B., Hansell A., Tyrer J., Tyrer P. Patient satisfaction: A valid index of quality of care in a psychiatric setting. Acta Psychiatrica Scandinavica 2000; 101(4)330–333
  • Thapinta D., Anders R., Wiwatkunupakan S., Kisumban V., Vadtanapong S. Assessment of patient satisfaction of mentally ill patients hospitalized in Thailand. Nursing and Health Sciences 2004; 6(4)271–278
  • United States Census Bureau. Ethnic background of population, the State of Texas–2000 Census. Government Printing Office, Washington 2000

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.