Aspects of recipient design in expert advice‐giving on call‐in radio

References

• Allen , J. 1983 . “ Recognizing intentions from natural language utterances ” . In Computational models of discourse , Edited by: Brady , M. and Berwick , R. 107 – 166 . Cambridge, MA : MIT Press .
   Google Scholar
• Atkinson , J.M. 1984 . Our masters’ voices: The language and body language of politics , London : Methuen .
   Google Scholar
• Atkinson , J.M. and Drew , P. 1979 . Order in court , London : Macmillan .
   Google Scholar
• Clark , H. and Schaefer , E. 1987 . Collaborating on contributions to conversations . Language and Cognitive Processes , 12 : 19 – 41 .
   Google Scholar
• Clark , H. and Schaefer , E. 1989 . Contributing to discourse . Cognitive Science , 13 : 259 – 294 .
   Web of Science ®Google Scholar
• Clayman , S. 1988 . Displaying neutrality in television news interviews . Social Problems , 35 : 474 – 492 .
   Web of Science ®Google Scholar
• Clayman , S. 1991 . “ News interview openings: Aspects of sequential organisation ” . In Broadcast talk , Edited by: Scannell , P. 48 – 75 . London : Sage .
   Google Scholar
• Clayman , S. 1992 . “ Footing in the achievement of neutrality: The case of news interview discourse ” . In Talk at work: Interaction in institutional settings , Edited by: Drew , P. and Heritage , J. 163 – 198 . Cambridge : Cambridge University Press .
   Google Scholar
• Clayman , S. 1993 . Booing: The anatomy of a disaffiliative response . American Sociological Review , 58 : 110 – 130 .
   Web of Science ®Google Scholar
• Dawson , P. , Buckland , S. and Gilbert , N. 1990 . Expert systems and the public provision of welfare benefit advice . Policy and Politics , 18 : 43 – 54 .
   Web of Science ®Google Scholar
• Drew , P. 1992 . “ Contested evidence in courtroom cross‐examination: The case of a trial for rape ” . In Talk at work: Interaction in institutional settings , Edited by: Drew , P. and Heritage , J. 470 – 520 . Cambridge : Cambridge University Press .
   Google Scholar
• Frohlich , D. . Conversational dynamics for emergent explanations . Paper presented at the 4th Alvey Explanation Workshop . September , England : University of Manchester .
   Google Scholar
• Gilbert , G.N. 1987 . “ Question and answer types ” . In Research and development in expert systems, IV , Edited by: Moralee , D.S. 162 – 172 . Cambridge : Cambridge University Press .
   Google Scholar
• Gilbert , G.N. 1989a . Explanation and dialogue . The Knowledge Engineering Review , 4 : 235 – 247 .
   Google Scholar
• Gilbert , G.N. 1989b . Explanation as process , England : Social and Computer Science Research Group, University of Surrey . Unpublished manuscript
   Google Scholar
• Goffman , E. 1974 . Frame analysis , New York : Harper & Row .
   Google Scholar
• Goffman , E. 1981a . “ Footing ” . In Forms of talk , Edited by: Goffman , E. 124 – 159 . Oxford : Blackwell .
   Google Scholar
• Goffman , E. 1981b . “ Radio talk ” . In Forms of talk , Edited by: Goffman , E. 197 – 330 . Oxford : Blackwell .
   Google Scholar
• Grady , K. and Potter , J. 1985 . Speaking and clapping: A comparison of Foot and Thatcher's oratory . Language and Communication , 5 : 173 – 183 .
   Web of Science ®Google Scholar
• Heritage , J. 1985 . “ Analysing news interviews: Aspects of the production of talk for an overhearing audience ” . In Handbook of discourse analysis, III , Edited by: van Dijk , T. 95 – 119 . London : Academic .
   Google Scholar
• Heritage , J. and Greatbatch , D. 1992 . “ On the institutional character of institutional talk: The case of news interviews ” . In Talk and social structure , Edited by: Boden , D. and Zimmerman , D. 93 – 137 . Oxford : Polity Press .
   Google Scholar
• Heritage , J. and Sefi , S. 1992 . “ Dilemmas of advice: Aspects of the delivery and reception of advice in interactions between health visitors and first time mothers ” . In Talk at work: Interaction in institutional settings , Edited by: Drew , P. and Heritage , J. 359 – 417 . Cambridge : Cambridge University Press .
   Google Scholar
• Hill , W. 1993 . A Wizard of Oz study of advice giving and following . Human‐Computer Interaction , 8 : 57 – 81 .
   Google Scholar
• Jefferson , G. and Lee , J.R.E. 1981 . The rejection of advice: Managing the problematic convergence of a “troubles telling” and a “service encounter” . Journal of Pragmatics , 5 : 399 – 422 .
   Web of Science ®Google Scholar
• Kaplan , J. 1983 . “ Cooperative responses from a portable natural language database query system ” . In Computational models of discourse , Edited by: Brady , M. and Berwick , R. 167 – 208 . Cambridge, MA : MIT Press .
   Google Scholar
• Lein , L. and Brenneis , D. 1978 . Children's disputes in three speech communities . Language in Society , 7 : 299 – 323 .
   Web of Science ®Google Scholar
• Levinson , S. 1988 . “ Putting linguistics on a proper footing: Explorations in Goffman's concepts of participation ” . In Erving Goffman: Exploring the interaction order , Edited by: Drew , P. and Wootton , A. 161 – 227 . Oxford : Polity Press .
   Google Scholar
• Montgomery , M. 1986 . DJ talk . Media Culture and Society , 8 : 421 – 440 .
   Web of Science ®Google Scholar
• Montgomery , M. 1991 . “ Our tune: A study of a discourse genre ” . In Broadcast talk , Edited by: Scannell , P. 138 – 177 . London : Sage .
   Google Scholar
• Perakyla , A. and Silverman , D. 1991 . Owning experience: Describing the experience of other persons . Text , II : 441 – 480 .
   Google Scholar
• Pomerantz , A. 1984a . “ Agreeing and disagreeing with assessments: Some features of preferred/dispreferred turn shapes ” . In Structures of social action , Edited by: Atkinson , J.M. and Heritage , J. 57 – 101 . Cambridge : Cambridge University Press .
   Google Scholar
• Pomerantz , A. 1984b . “ Pursuing a response ” . In Structures of social action , Edited by: Atkinson , J.M. and Heritage , J. 152 – 164 . Cambridge : Cambridge University Press .
   Google Scholar
• Sacks , H. and Schegloff , E.A. 1979 . “ Two preferences in the organization of reference to persons in conversation and their interaction ” . In Everyday language , Edited by: Psathas , G. 15 – 21 . New York : Irvington .
   Google Scholar
• Scannell , P. , ed. 1991 . Broadcast talk , London : Sage .
   Google Scholar
• Schegloff , E.A. 1981 . “ Discourse as an interactional achievement: Some uses of “uh huh” and other things that come between sentences ” . In Analyzing discourse: Text and talk , Georgetown University Roundtable on Languages and Linguistics Edited by: Tannen , D. 71 – 93 . Washington, DC : Georgetown University Press .
   Google Scholar
• Schegloff , E.A. 1987 . “ Between micro and macro: Contexts and other connections ” . In The micro‐macro link , Edited by: Alexander , J. , Giesen , B. , Munch , R. and Smelser , N. 207 – 234 . Berkeley : University of California Press .
   Google Scholar
• Schegloff , E.A. 1992 . “ On talk and its institutional occasions ” . In Talk at work: Interaction in institutional settings , Edited by: Drew , P. and Heritage , J. 101 – 134 . Cambridge : Cambridge University Press .
   Google Scholar
• Shrager , J. and Finin , T. 1982 . “ An expert system that volunteers advice ” . In Proceedings of the American Association for Artificial Intelligence , 339 – 340 . Pittsburgh, PA : AAAI .
   Google Scholar
• Tannen , D. and Wallat , C. 1983 . “ Doctor‐mother‐child communication: Linguistic analysis of a pediatric interaction ” . In The social organization of doctor‐patient communication , Edited by: Fisher , S. and Todd , A.D. 203 – 219 . Washington, DC : Center for Applied Linguistics .
   Google Scholar
• Tannen , E. and Wallat , C. 1987 . Interactive frames and knowledge schemas in interaction: Examples from a medical examination/interview . Social Psychology Quarterly , 50 : 205 – 216 .
   Web of Science ®Google Scholar