415
Views
4
CrossRef citations to date
0
Altmetric
Special Issue Articles

Gaining Legitimacy as a Public Official: The Case of Supportive Employee Attitudes to the Standardization of Work

Pages 544-552 | Published online: 09 Jul 2012

REFERENCES

  • Adler , P.S. and Borys , B. 1996 . Two types of bureaucracy: Enabling and coercive . Administrative Science Quarterly , 41 ( 1 ) : 61 – 89 .
  • Agevall , L. and Jonnergård , K. 2007 . “ Management by documents: A risk of de-professionalizing? ” . In In tension between organization and profession: Professionals in Nordic public service , Edited by: Aili , C. Lund : Nordic Academic Press .
  • Akyüz , F. 2008 . From social relief to social insurance: Historical transformation of Bismarckian and England social security systems . Journal of International Social Research , 1 ( 5 ) : 58 – 70 .
  • Beniger , J. R. 1986 . The control revolution , Cambridge , MA : Harvard University Press .
  • Bowker , G. and Star , S.L. 1999 . Sorting things out. Cambridge , MA : MIT Press .
  • Brunsson , N. , Jacobsson , B. and Associates , eds. 2000 . A world of standards , Oxford : Oxford University Press .
  • Denhardt , R. B. and Denhardt , J. V. 2000 . The new public service: Serving rather than steering . Public Administration Review , 60 ( 6 ) : 549 – 559 .
  • Douglas , P.P. 1971 . Professionalism: Its presence and absence in the insurance industry . Journal of Risk and Insurance , 38 ( 2 ) : 215 – 224 .
  • Edlund , C. 2001 . “ Försäkringskassan. Långtidssjukskrivna och deras Medaktörer: En studie om sjukskrivning och rehabilitering ” . In [The Social Insurance Agency. Longterm Sick Listed and Their Co-Actors: A Study of Sick-Listing and Rehabilitation.] Doctoral dissertation. Umeå , Sweden : Umeå University .
  • Ericsson , U. B. , Engström , L.-G. , Starrin , B. and Janson , S. 2008 . Falling between two stools; How a weak co-operation between the social security and the unemployment agencies obstructs rehabilitation of unemployed sick-listed persons . Disability and Rehabilitation , 30 ( 8 ) : 569 – 576 .
  • Freidson , E. 2001 . Professionalism: The third logic , Chicago : University of Chicago Press .
  • Furusten , S. 2000 . “ The knowledge base of standards ” . In A world of standards , Edited by: Brunsson , N. , Jacobsson , B. and Associates . Oxford : Oxford University Press .
  • Hill , M. and Hupe , P. L. 2002 . Implementing public policy: Governance in theory and practice , London : Sage .
  • Hupe , P. L. and Hill , M. 2007 . Street-level bureaucracy and public accountability . Public Administration , 85 ( 2 ) : 279 – 299 .
  • Hvinden , B. 1994 . Divides against itself: A study of integration in welfare bureaucracy , Oslo : Scandinavian University Press .
  • Jonsson , T. B. 1997 . Institutionalized strategies in face-to-face encounters: Rehabilitation workers and clients in a social insurance office . Scandinavian Journal of Social Welfare , 6 ( 1 ) : 24 – 31 .
  • Kelly , R. M. 1998 . An inclusive democratic polity, representative bureaucracies, and the new public management . Public Administration Review , 58 ( 3 ) : 201 – 208 .
  • Kullberg , C . 1994 . Socialt arbete som kommunikativ praktik: Samtal med och om klienter [Social Work as a Communicative Practice, Talks with and about Clients]. Doctoral dissertation, Linköping , Sweden : University of Linköping .
  • Lampland , M. and Star , S. L. 2009 . Standards and their stories: How quantifying, classifying, and formalizing practices shape everyday life , Ithaca , NY : Cornell University Press .
  • Lipsky , M. 1976 . “ Toward a theory of street-level bureaucracy ” . In Theoretical perspectives on urban politics , Edited by: Hawley , W. D. and Lipsky , M. New York : Prentice-Hall .
  • Lipsky , M. 1980 . Street-level bureaucracy: Dilemmas of the individual in public services , New York : Russell Sage Foundation .
  • Mintzberg , H. 1993 . Structure in Fives: Designing effective organizations , New York : Prentice-Hall .
  • Porter , T. 1995 . Trust in numbers: Objectivity in science and public life , Princeton , NJ : Princeton University Press .
  • Power , M. 1997 . The audit society: Rituals of verification , New York : Oxford University Press .
  • Pugh , D. S. and Hickson , D. J. 1976 . Organizational structure and its context: The Aston Program , Lexington , MA : D.C. Heath .
  • Söderberg , E. and Alexanderson , K. 2005 . Gatekeepers in sickness insurance: A systematic review of the literature on practices of social insurance officers . Health & Social Care in the Community , 13 ( 3 ) : 211 – 223 .
  • SOU . 2003 . 63. “21+1−1. En sammanhållen administration av socialförsäkringen.” The Government Offices of Sweden [investigation]
  • SOU . 2004 . 127. “Försäkringskassan.” The Government Offices of Sweden [investigation]
  • Stendahl , S. 2003 . Communicating Justice Providing Legitimacy: The Legal Practices of the Swedish Administrative Courts in Case Regarding Sickness Cash Benefits. Doctoral dissertation , Gothenburg , , Sweden : University of Gothenburg .
  • Swedish Law . 18 kap AFL (Lagen om allmän försäkring) [Social Insurance Act]
  • Timmermans , S. and Epstein , S. 2010 . A world of standards but not a standard world: Toward a sociology of standards and standardization . The Annual Review of Sociology , 36 : 69 – 89 .
  • Upmark , M. , Hagberg , J. and Alexanderson , K. 2009 . Negative encounters with social insurance officers—Experiences of women and men on long-term sick leave . International Journal of Social Welfare , 20 ( 3 ) : 309 – 317 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.