In Pursuit of a Culture of Continuous Improvement: Scotland’s National Ambulance Service

References

• Audit Scotland. (2019). About us, Retrieved Feb 12, 2019, from. https://www.audit-scotland.gov.uk/about-us/audit-scotland
   Google Scholar
• Barton, H. (2013). Lean’ policing? New approaches to business process improvement across the UK police service. Public Money & Management, 33(3), 221–224. https://doi.org/10.1080/09540962.2013.785709
   Web of Science ®Google Scholar
• Bland, J., & Altman, D. (1997). Statistics notes: Cronbach’s alpha. British Medical Journal, 314(7080), 275. https://doi.org/10.1136/bmj.314.7080.572
   Google Scholar
• Bryman, A., & Bell, E. (2015). Business research methods (4th ed.). Oxford University Press.
   Google Scholar
• Carter, B., Danford, A., Howcroft, D., Richardson, H., Smith, A., & Taylor, P. (2011). All they lack is a chain: Lean and the new performance management in the British civil service. New Technology, Work and Employment, 26(2), 83–97. https://doi.org/10.1111/j.1468-005X.2011.00261.x
   Web of Science ®Google Scholar
• Carter, B., Danford, A., Howcroft, D., Richardson, H., Smith, A., & Taylor, P. (2012). Nothing gets done and no one knows why: PCS and workplace control of lean in HM revenue and customs. Industrial Relations Journal, 43(5), 416–432. https://doi.org/10.1111/j.1468-2338.2012.00679.x
   Google Scholar
• Chandler, N., Heidrich, B., & Kasa, R. (2017). Everything changes? A repeated cross-sectional study of organisational culture in the public sector. Evidence-based HRM: A Global Forum for Empirical Scholarship, 5(3), 283–296. https://doi.org/10.1108/EBHRM-03-2017-0018
   Google Scholar
• Christie, C. (2011). Commission on the future delivery of public services. The Scottish Government Retrieved July 15, 2020, from https://www2.gov.scot/Topics/archive/reviews/publicservicescommission
   Google Scholar
• Collis, J., & Hussey, R. (2003). Business research: A practical guide for undergraduate and postgraduate students (2nd ed.). Palgrave Macmillan.
   Google Scholar
• Cooper, D. R., & Schindler, P. S. (2008). Business research methods (10th ed.). McGraw-Hill.
   Google Scholar
• de Souza, L. B., & Pidd, M. (2011). Exploring the barriers to lean health care implementation. Public Money & Management, 31(1), 59–66. https://doi.org/10.1080/09540962.2011.545548
   Web of Science ®Google Scholar
• DeVellis, R. (2003). Scale development: Theory and applications: Theory and application. Sage.
   Google Scholar
• Foster, S. T., Jr, Wallin, C., & Ogden, J. (2011). Towards a better understanding of supply chain quality management practices. International Journal of Production Research, 49(8), 2285–2300. https://doi.org/10.1080/00207541003733791
   Web of Science ®Google Scholar
• Fryer, K.J., Antony, J., & Douglas, A. (2007). Critical success factors of continuous improvement in the public sector: A literature review and some key findings. The TQM Magazine, 19(5), 497–517. https://doi.org/10.1108/09544780710817900
   Google Scholar
• Griethuijsen, R. A. L. F., Eijck, M. W., Haste, H., Brok, P. J., Skinner, N. C., & Mansour, N. (2014). Global patterns in students’ views of science and interest in science. Research in Science Education, 45(4), 581–603. https://doi.org/10.1007/s11165-014-9438-6
   Web of Science ®Google Scholar
• Handy, C. (1991). Gods of management: The changing work of organisations. Business Books.
   Google Scholar
• Hines, P., Martins, A. L., & Beale, J. (2008). Testing the boundaries of lean thinking: Observations from the legal public sector. Public Money & Management, 28(1), 35–40. https://doi.org/10.1111/j.1467-9302.2008.00616.x
   Web of Science ®Google Scholar
• HM Government. (2011). Open public services white paper. Retrieved Feb 12, 2017, from https://www.gov.uk/government/publications/open-public-services-white-paper
   Google Scholar
• HM Treasury. (2010). Spending review 2010. Retrieved Feb 12, 2017, from, from https://www.gov.uk/government/publications/spending-review-2010
   Google Scholar
• Kinder, T., & Burgoyne, T. (2013). Information processing and the challenges facing lean healthcare. Financial Accountability and Management, 29(3), 271–290. https://doi.org/10.1111/faam.12016
   Google Scholar
• Lindsay, C., Commander, J., Findlay, P., Bennie, M., Dunlop Corcoran, E., & Van Der Meer, R. (2014). Lean, new technologies and employment in public health services: Employees’ experiences in the National Health Service. The International Journal of Human Resource Management, 25(21), 2941–2956. https://doi.org/10.1080/09585192.2014.948900
   Web of Science ®Google Scholar
• McGuirk, P. M., & O’Neill, P. (2016). Using questionnaires in qualitative human geography. In I. Hay (Ed.), Qualitative research methods in human geography (pp. 246–273). Oxford University Press.
   Google Scholar
• McKight, P. E., & Najab, J. (2010). Kruskal‐Wallis test. In I. B. Weiner, and W. E. Craighead (Eds.), The corsini encyclopedia of psychology, 1-1. Wiley. https://doi.org/10.1002/9780470479216.corpsy0491
   Google Scholar
• National Records for Scotland. (2018). Labour Market. Retrieved Feb 03, 2020, from https://www.scotlandscensus.gov.uk/labour-market
   Google Scholar
• Nclisscn, N., Denhardt, R. B., & Lako, C. J. (2000). The pursuit of significance. Public Management an International Journal of Research and Theory, 2(2), 219–238. https://doi.org/10.1080/14719030000000011
   Google Scholar
• Nunnally, J., & Bernstein, L. (1994). Psychometric theory. McGraw-Hill.
   Google Scholar
• Papadopoulos, T., & Meralli, Y. (2008). Stakeholder network dynamics and emergent trajectories of lean implementation projects: A study in the UK National Health Service. Public Money and Management, 28(1), 41–48. https://doi.org/10.1111/j.1467-9302.2008.00617.x
   Web of Science ®Google Scholar
• Parker, R., & Bradley, L. (2000). Organisational culture in the public sector: Evidence from six organisations. International Journal of Public Sector Management, 13(2), 125–141. https://doi.org/10.1108/09513550010338773
   Google Scholar
• Perry, J. L., Hondeghem, A., & Wise, L. R. (2010). Revisiting the motivational bases of public service: Twenty years of research and an agenda for the future. Public Administration Review, 70(5), 681–690. https://doi.org/10.1111/j.1540-6210.2010.02196.x
   Web of Science ®Google Scholar
• Perry, J. L., & Hondeghem, A. (2008). Motivation in public management;. Oxford University Press.
   Google Scholar
• Pillay, S., & Bilney, C. (2015). Public sector organisations and cultural change. Palgrave MacMillan.
   Google Scholar
• Powell, M., Greener, I., Szmigin, I., Doheny, S., & Mills, N. (2010). Broadening the focus of public service consumerism. Public Management Review, 12:3(3), 323–340. https://doi.org/10.1080/14719030903286615
   Web of Science ®Google Scholar
• Radnor, Z. J., Holweg, M., & Waring, J. (2012). Lean in healthcare: The unfilled promise? Social Science and Medicine, 74(3), 364–371. https://doi.org/10.1016/j.socscimed.2011.02.011
   PubMed Web of Science ®Google Scholar
• Radnor, Z., & Osborne, S. P. (2013). Lean: A failed theory for public services. Public Management Review, 15(2), 265–287. https://doi.org/10.1080/14719037.2012.748820
   Web of Science ®Google Scholar
• Radnor, Z., Walley, P., Stephens, A., and Bucci, G. (2006). Evaluation of the Lean Approach to Business Management and its use in the Public Sector. Available at: https://www2.gov.scot/resource/doc/129627/0030899.pdf. (Accessed on June 18, 2021).
   Google Scholar
• Ritz, A., Brewer, G. A., & Neumann, O. (2016). Public service motivation: A systematic literature review and outlook. Public Administration Review, 76(3), 414–426. https://doi.org/10.1111/puar.12505
   Web of Science ®Google Scholar
• Rodgers, B., & Antony, J. (2019). Lean and Six Sigma practices in the public sector: A review. International Journal of Quality & Reliability Management, 36(3), 437–455. https://doi.org/10.1108/IJQRM-02-2018-0057
   Web of Science ®Google Scholar
• Schein, E. H. (2010). Organisational culture & leadership (4th ed.). Jossey-Bass.
   Google Scholar
• Scottish Ambulance Service. (2019). The service. Retrieved Feb 09, 2019, from https://www.scottishambulance.com/theservice/Default.aspx
   Google Scholar
• Scottish Government. (2016). Public sector employment in Scotland statistics for 4th Quarter 2015
   Google Scholar
• St. Andrews First Aid. (2019). Our History. Retrieved Feb 10, 2019, from. https://www.firstaid.org.uk/charity/about-us/history/
   Google Scholar
• Tylor, E. B. (1987). The science of culture. In H. Applebaum (Ed.), Perspectives in cultural anthropology (p. 43). State University of New York Press.
   Google Scholar
• UNISON. (2019). About. Retrieved Feb 09, 2019, from http://www.unisonpolicestaffscotland.org/about/
   Google Scholar
• Ursachi, G., Horodnic, I. A., & Zait, A. (2015). How reliable are measurement scales? External factors with indirect influence on reliability estimators. Procedia Economics & Finance, 20, 679–686. https://doi.org/10.1016/S2212-5671(15)00123-9
   Google Scholar
• Willcoxson, L., & Millett, B. (2000). The management of organisational culture. Australian Journal of Management and Organisational Behaviour, 3(2), 91–99.
   Google Scholar