270
Views
2
CrossRef citations to date
0
Altmetric
Original Articles

Public Value Creation Through Combined Consumption of Multiple Public Services – Case of India Stack

, , &

References

  • Abubakar, A. (2014). The effects of electronic banking on growth of deposit money banks in Nigeria. European Journal of Business and Management, 6(33), 79–89.
  • Alvarez de la Campa, A. (2011). Increasing access to credit through reforming secured transactions in the MENA region. World Bank Policy Research Working Paper, 5613. https://doi.org/10.1596/1813-9450-5613
  • Asgarkhani, M. (2007). The reality of social inclusion through digital government. Journal of Technology in Human Services, 25(1–2), 127–146. https://doi.org/10.1300/J017v25n01_09
  • Ashraf, N., Karlan, D., & Yin, W. (2010). Female empowerment: Impact of a commitment savings product in the Philippines. World Development, 38(3), 333–344. https://doi.org/10.1016/j.worlddev.2009.05.010
  • Beck, T., Demirguc-Kunt, A., & Peria, M. S. M. (2007). Reaching out: Access to and use of banking services across countries. Journal of Financial Economics, 85(1), 234–266. https://doi.org/10.1016/j.jfineco.2006.07.002
  • Becker, G. S. (1975). Investment in human capital: Effects on earnings. In G. Becker (Ed.), Human capital: A theoretical and empirical analysis, with special reference to education (2nd ed., pp. 13–44). NBER.
  • Benington, J. (2009). Creating the public in order to create public value? International Journal of Public Administration, 32(3–4), 232–249. https://doi.org/10.1080/01900690902749578
  • Bhanot, D., Bapat, V., Bera, S., & Rundle Thiele, S. (2012). Studying financial inclusion in north‐east India. International Journal of Bank Marketing, 30(6), 465–484. https://doi.org/10.1108/02652321211262221
  • Brixiová, Z., & Kangoye, T. (2016). Start-up capital and women’s entrepreneurship: Evidence from Swaziland. IZA Discussion Paper, SSRN 2861024.
  • Carbo, S., Gardener, E. P., Molyneux, P., Carbó, S., Gardener, E. P., & Molyneux, P. (2005). Financial exclusion in Europe. Palgrave Macmillan UK. https://doi.org/10.1057/9780230508743_6
  • Carrière-Swallow, M. Y., Haksar, M. V., & Patnam, M. (2021). India’s approach to open banking: Some implications for financial inclusion. International Monetary Fund.
  • Castelnovo, W., Misuraca, G., & Savoldelli, A. (2015). Citizens’ engagement and value co-production in smart and sustainable cities. In International conference on public policy (pp. 1–16). Milan.
  • Chakravarty, S. R., & Pal, R. (2013). Financial inclusion in India: An axiomatic approach. Journal of Policy Modeling, 35(5), 813–837. https://doi.org/10.1016/j.jpolmod.2012.12.007
  • Contribution of MSMEs and Cottage Industry to GDP Posted On: 19 DEC 2022 1:15PM by PIB Delhi. (2021). Retrived from pib.gov.in/PressReleaseIframePage.aspx?PRID=1884734
  • Cordella, A., Paletti, A. (2018). ICTs and value creation in public sector: Manufacturing logic vs service logic. Information Polity, 23(2), 125–141. https://doi.org/10.3233/IP-170061
  • Cordella, A., Paletti, A., & Shaikh, M. (2018). Renegotiating public value with co-production. In Creating and capturing value through crowdsourcing (pp. 181–203). Oxford University Press. https://doi.org/10.1093/oso/9780198816225.003.0008
  • D’Silva, D., Filková, Z., Packer, F., & Tiwari, S. (2019). The design of digital financial infrastructure: Lessons from India. BIS Paper, (106).
  • Eichler, M. (2007, December). Causal inference from time series: What can be learned from granger causality. In Proceedings of the 13th International Congress of Logic, Methodology and Philosophy of Science (pp. 1–12). London: King’s College Publications.
  • Eisenhardt, K. M. (1989). Building theories from case study research. The Academy of Management Review, 14(4), 532–550. https://doi.org/10.2307/258557
  • Francis, E., Blumenstock, J., & Robinson, J. (2017). Digital credit: A snapshot of the current landscape and open research questions. CEGA White Paper, 1739–1776.
  • Ghosh, P., Vallee, B., & Zeng, Y. (2021, August). FinTech lending and cashless payments. In Proceedings of Paris December 2021 Finance Meeting EUROFIDAI-ESSEC Paris.
  • Halmos, A., Misuraca, G., & Viscusi, G. (2019). From public value to social value of digital government: Co-creation and social innovation in European Union initiatives. In ProProceedings of the 52nd Hawaii International Conference on System Sciences| 2019, Hawaii.
  • Hariharan, V. (2016). A leapfrog moment for Indian banking, Indian Software Product Industry Roundtable – iSPIRT. Retrieved December 28, from https://pn.ispirt.in/a-leapfrog-momentfor-indian-banking.
  • Hartley, J., Alford, J., Knies, E., & Douglas, S. (2017). Towards an empirical research agenda for public value theory. Public Management Review, 19(5), 670–685. https://doi.org/10.1080/14719037.2016.1192166
  • Hashemi, S. M., Schuler, S. R., & Riley, A. P. (1996). Rural credit programs and women’s empowerment in Bangladesh. World Development, 24(4), 635–653. https://doi.org/10.1016/0305-750X(95)00159-A
  • Honohan, P. (2004). Financial sector policy and the poor: Selected findings and issues (No. 43). World Bank Publications. https://doi.org/10.1596/0-8213-5967-3
  • Jacob, R. T., Sensarma, R., & Nair, G. (2022). Is rural household debt sustainable in a financially included region? Evidence from three districts of Kerala, India. Oxford Development Studies, 50(4), 389–405. https://doi.org/10.1080/13600818.2022.2088718
  • Jeanneney, S. G., & Kpodar, K. (2011). Financial development and poverty reduction: Can there be a benefit without a cost? The Journal of Development Studies, 47(1), 143–163. https://doi.org/10.1080/00220388.2010.506918
  • Johnson, R. B., & Onwuegbuzie, A. J. (2004). Mixed methods research: A research paradigm whose time has come. Educational Researcher, 33(7), 14–26. https://doi.org/10.3102/0013189X033007014
  • Kelly, G., Mulgan, G., & Muers, S. (2002). Creating public value. Cabinet Office.
  • Lepak, D. P., Smith, K. G., & Taylor, M. S. (2007). Value creation and value capture: A multilevel perspective. Academy of Management Review, 32(1), 180–194. https://doi.org/10.5465/amr.2007.23464011
  • Leyshon, A., & Thrift, N. (1995). Geographies of financial exclusion: Financial abandonment in Britain and the United States. Transactions of the Institute of British Geographers, 20(3), 312–341. https://doi.org/10.2307/622654
  • Mehrotra, N., Puhazhendhi, V., Nair, G. G., & Sahoo, B. B. (2009). Financial inclusion: An overview. Occasional Paper No. 48, NABARD.
  • Mincer, J. (1974). Schooling, experience, and earnings. Human behavior & social institutions No. 2.
  • Mukhopadhyay, S., Bouwman, H., & Jaiswal, M. P. (2019). An open platform centric approach for scalable government service delivery to the poor: The aadhaar case. Government Information Quarterly, 36(3), 437–448. https://doi.org/10.1016/j.giq.2019.05.001
  • Mulgan, G. (2010). Measuring social value. Stanford Social Innovation Review, 8(3), 38–43.
  • Osborne, S. P. (2020). Public service logic: Creating value for public service users, citizens, and society through public service delivery. Routledge.
  • Page, S. B., Stone, M. M., Bryson, J. M., & Crosby, B. C. (2015). Public value creation by cross‐sector collaborations: A framework and challenges of assessment. Public Administration, 93(3), 715–732. https://doi.org/10.1111/padm.12161
  • Panagiotopoulos, P., Klievink, B., & Cordella, A. (2019). Public value creation in digital government. Government Information Quarterly, 36(4), 101421. https://doi.org/10.1016/j.giq.2019.101421
  • Patwardhan, A. (2018). Financial inclusion in the digital age. In Handbook of blockchain, digital finance, and inclusion (Vol. 1, pp. 57–89). Academic Press. https://doi.org/10.1016/B978-0-12-810441-5.00004-X
  • Priem, R. L. (2007). A consumer perspective on value creation. Academy of Management Review, 32(1), 219–235. https://doi.org/10.5465/amr.2007.23464055
  • Profillidis, V. A., & Botzoris, G. N. (2018). Modeling of transport demand: Analyzing, calculating, and forecasting transport demand. Elsevier. https://doi.org/10.1016/B978-0-12-811513-8.00002-9
  • Rastogi, S., Sharma, A., Panse, C., & Mrudula Bhimavarapu, V. (2021). Unified Payment Interface (UPI): A digital innovation and its impact on financial inclusion and economic development. Universal Journal of Accounting and Finance, 9(3), 518–530. https://doi.org/10.13189/ujaf.2021.090326
  • Remya, T. J., Sensarma, R., & Gopakumaran, N. (2021). Is rural household debt sustainable in a financially included region? Evidence from three districts of Kerala, India (No. 430). Indian Institute of Management Kozhikode.
  • Risman, A., Mulyana, B., Silvatika, B., & Sulaeman, A. (2021). The effect of digital finance on financial stability. Management Science Letters, 11(7), 1979–1984. https://doi.org/10.5267/j.msl.2021.3.012
  • Robeyns, I. (2005). The capability approach: A theoretical survey. Journal of Human Development, 6(1), 93–117. https://doi.org/10.1080/146498805200034266
  • Roomi, M. A. (2013). Entrepreneurial capital, social values and Islamic traditions: Exploring the growth of women-owned enterprises in Pakistan. International Small Business Journal, 31(2), 175–191. https://doi.org/10.1177/0266242610397403
  • Rossman, G. B., & Wilson, B. L. (1985). Numbers and words: Combining quantitative and qualitative methods in a single large-scale evaluation study. Evaluation Review, 9(5), 627–643. https://doi.org/10.1177/0193841X8500900505
  • Rustagi, P. (2013). Changing patterns of labour force participation and employment of women in India. Indian Journal of Labour Economics, 56(2), 215–241.
  • Saha, B., & Sangwan, N. (2019). Credit where credit’s due: The enabling effects of empowerment in Indian microfinance. World Development, 122, 537–551. https://doi.org/10.1016/j.worlddev.2019.06.009
  • Sarma, M. (2012). Index of financial inclusion “A measure of financial sector inclusiveness“ (No. 1207). Hochschule fuer Technik und Wirtschaft. https://rbidocs.rbi.org.in/rdocs/Bulletin/PDFs/7FINTECHEED4C43FC31D43C9B9D7F8F31D01B08E.PDF
  • Saroy, R., Gupta, R. K., & Dhal, S. (2020). FinTech: The force of creative disruption. RBI Bulletin, November, 75.
  • Sen, S. (2019). A decade of aadhaar: Lessons in implementing a foundational ID system. ORF Issue Brief No, 292, 2–11. www.orfonline.org/wp-content/uploads/2019/05/ORF_Issue_Brief_292_Aadhaar.pdf
  • Shahid, A., & Singh, T. (2015). Pradhan Mantri Jan Dhan Yojana: A vehicle for financial inclusion. Indian Journal of Economics and Development, 11(2), 499–508. https://doi.org/10.5958/2322-0430.2015.00058.X
  • Sharma, G., & Dhulikhel, N. (2020). Digital Governance in Nepal. Journal of Management Research, 12(3), 41–57. https://doi.org/10.5296/jmr.v12i3.17061
  • Soriano, M. A. (2017). Factors driving financial inclusion and financial performance in FinTech new ventures: An empirical study.
  • Strokosch, K., & Osborne, S. P. (2020). Co-experience, co-production and co-governance: An ecosystem approach to the analysis of value creation. Policy & Politics, 48(3), 425–442. https://doi.org/10.1332/030557320X15857337955214
  • Telecom Regulatory Authority of India, The Indian Telecom Services Performance Indicators January-March. (2022). trai.gov.in/sites/default/files/QPIR_26072022_0.pdf
  • Timmer, C. P., & Akkus, S. (2008). The structural transformation as a pathway out of poverty: Analytics, empirics and politics. Center for Global Development Working Paper, (150). https://doi.org/10.2139/ssrn.1213154
  • Vij, N., & Gil-Garcia, J. R. (2017). Digital governance and individuals’ empowerment: A conceptual framework and some preliminary results. In Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance, New Delhi (pp. 136–139).
  • Yin, R. K. (2009). Case study research: Design and methods (Vol. 5). sage.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.