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Leadership Reflections Maggie Farrell, Column Editor

Difficult Conversations

(Column Editor)

REFERENCES

  • Barr, R. (2013). Performance management: Making difficult conversations easy and managing soft skills in R. Farrell. and K. Schlesinger (Eds.), Managing in the middle. Chicago: American Library Association.
  • Holcomb, J.M. (2006). The emperor's new clothes: Having a difficult conversation with the boss. Law Library Journal, 98(1), 199–204.
  • Jo, S., & Shim, S.W. (2005). Paradigm shift of employee communication: The effect of management communication on trusting relationships. Public Relations Review, 31(2), 277–280.doi: 10.1016/j.pubrev.2005.02.012.
  • Reynolds, M. (2014) The discomfort zone: How leaders turn difficult conversations into breakthroughs. San Francisco: Barrett-Koehler Publishers.
  • Stone, D., Patton, B. and Heen, S. (1999). Difficult conversations: How to discuss what matters most. New York, NY: Penguin.

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