Comparing the Level of Commitment to In-Depth Reference and Research Support Services in Two Sets of Chinese Universities

References

• Baike. 2016. WeChat. Accessed June 26, 2018. http://baike.baidu.com/subview/5117297/15145056.htm.
   Google Scholar
• Berube, L. 2004. Collaborative digital reference: An Ask a Librarian (UK) overview. Program Electronic Library and Information Systems 38 (1):29–41. doi:10.1108/00330330410519189.
   Google Scholar
• CNNIC. 2018. The 41st China Internet Development Statistics Report. Accessed June 26, 2018. http://www.cnnic.net.cn/hlwfzyj/hlwxzbg/hlwtjbg/201803/t20180305_70249.htm
   Google Scholar
• Cote, M., S. Kochkina, and T. Mawhinney. 2016. Do you want to chat? Reevaluating organization of virtual reference service at an academic library. Reference & User Services Quarterly 56 (1):36–46. doi:10.5860/rusq.56n1.36.
   Web of Science ®Google Scholar
• CVRS. 2017. Collaborative virtual reference service. Accessed June 26, 2018. http://cvrs.calis.edu.cn.
   Google Scholar
• Deng, S. L., and Y. Zhang. 2015. User perceptions of social questions and answer websites for library reference services. The Electronic Library 33 (3):386–99. doi:10.1108/EL-12-2013-0213.
   Web of Science ®Google Scholar
• Fang, C. L. 2004. Analysis on the situation of digital reference service in Chinese library. Library Work and Study 124 (6):76–78.
   Google Scholar
• Foley, M. 2002. Instant messaging reference in an academic library: A case study. College & Research Libraries 63 (36):36–45. doi:10.5860/crl.63.1.36.
   Google Scholar
• Franklin, H. 1993. Customer service: The heart of the Library. American Libraries 24 (7):677–677.
   Google Scholar
• God, F. K. 2008. A new world for virtual reference. Library Hi Tech 26 (4):525–39. doi:10.1108/07378830810920879.
   Web of Science ®Google Scholar
• Gonzalez-Fernandez-Villavicencio, N., E. Canovas-Alvarez, and C. Arahal-Junco. 2014. Evaluation of an academic library’s reference service: The library of the university of seville. Revista Espanola De Documentacion Cientifica 37 (2):AN: e045. doi:10.3989/redc.2014.2.1072.
   Web of Science ®Google Scholar
• Greenberg, R., and J. Bar-Ilan. 2015. “Ask a librarian”: Comparing virtual reference services in an Israeli academic library. Library & Information Science Research 37 (2):139–46. doi:10.1016/j.lisr.2014.09.005.
   Web of Science ®Google Scholar
• Hu, L. 2015. Renren analysis report. Accessed June 26, 2018. https://wenku.baidu.com/view/84abddeb0912a216157929a1.html.
   Google Scholar
• Janes, J. 2010. Virtual reference services: An informal history (and possible future) of digital reference. Bulletin of the American Society for Information Science & Technology 34 (2):8–10. doi:10.1002/bult.2008.1720340204.
   Google Scholar
• JPLRU. 2017. Jiangsu public library reference union. Accessed June 26, 2018. http://www.jslib.org.cn/cankaozixun/cankaozixun.html.
   Google Scholar
• Kresh, D. N. 2000. Offering high quality reference service on the web: The Collaborative Digital Reference Services (CDRS). D - Lib Magazine, 6, 6. DOI:10.1045/june2000-kresh.
   Google Scholar
• Lee, I. J. 2004. Do virtual reference librarians dream of digital reference questions?: A qualitative and quantitative analysis of email and chat reference. Australian Academic & Research Libraries 35 (2):95–110. doi:10.1080/00048623.2004.10755262.
   Google Scholar
• Library of China Agricultural University. LCAU. 2017. Agricultural document center of CALIS. Accessed October 26, 2018. http://www.lib.cau.edu.cn/calis1/index.htm.
   Google Scholar
• Library of Congress. 2002, Global reference network. Accessed June 26, 2018. http://www.loc.gov/rr/digiref/.
   Google Scholar
• Liu, X. N. 2012, Tencent and playing WeChat. Accessed June 26, 2018 http://it.sohu.com/20121216/n360562609.shtml. DOI:10.3168/jds.2017-14085.
   Google Scholar
• Malik, A., and K. Mahmood. 2014. Readiness for digital reference service (DRS) in university libraries: A survey in the Punjab, Pakistan. Information Development 30 (2):181–88. doi:10.1177/0266666913489700.
   Web of Science ®Google Scholar
• Maximiek, S., E. Brown, and E. Rushton. 2006. Connecting to students: Launching instant messaging reference at Binghamton University. College & Undergraduate Libraries 13:3l- 42.
   Google Scholar
• Ministry of Education of the People’s Republic of China (2017). List of colleges and universities in China. Accessed June 26, 2018. http://www.moe.edu.cn/srcsite/A03/moe_634/201706/t20170614_306900.html.
   Google Scholar
• Nilsen, K., and C. S. Ross. 2006. Evaluating virtual reference from User’s perspective. Reference Librarian 46:53–79. doi:10.1300/J120v46n95_05.
   Google Scholar
• OCLC. 2017. Question point. Accessed June 26, 2018. http://www.oclc.org/en/questionpoint.html.
   Google Scholar
• Renren Inc. 2017. Accessed June 26, 2018. http://www.renren-inc.com/zh/.
   Google Scholar
• Riggs, C. 2003. Reference services: Virtual, digital and in-library A report on a teleconference. Library Hi Tech News 20 (4):4–5.
   Google Scholar
• Ruppel, M., and J. C. Fagan. 2013. Instant messaging reference: Users’ evaluation of library chat. Reference Services Review 30 (3):183–97. doi:10.1108/00907320210435464.
   Google Scholar
• RUSQ. 2010. “Guidelines for behavioral performance of reference and information service providers,” American Library Association, March 2010. Accessed March 1, 2018. http://www.ala.org/tools/guidelines/standardsguidelines.
   Google Scholar
• Saunders, M. L. 2001. Building the virtual reference desk: This symposium discussed digital reference concepts and implementations. The Science News-Letter 12 (3):4–7.
   Google Scholar
• Shachaf, P., and S. M. Horowitz. 2008. Virtual reference service evaluation: Adherence to RUSA behavioral guidelines and IFLA digital reference guidelines. Library & Information Science Research 30 (2):122–37. doi:10.1016/j.lisr.2007.12.002.
   Web of Science ®Google Scholar
• Shanghai library. 2017. Collaborative online reference station. Accessed June 26, 2018. http://vrd.library.sh.cn/.
   Google Scholar
• Shen., Y. 2013. The challenge of mobilization trends to microblogging profits. 2013–02–28. Accessed June 26, 2018. http://www.cnnic.cn/hlwfzyj/fxszl/fxswz/201302/t20130228_38886.htm.
   Google Scholar
• Trulson, J. A. 2004. Partnering on virtual reference using question point: Guidelines for collaboration between Academic libraries in Australia/New Zealand and the US. Australian Academic and Research Libraries 35 (4):301–08. doi:10.1080/00048623.2004.10755280.
   Google Scholar
• Tsinghua University Library. 2017. Website of tsinghua university library. Accessed June 26, 2018. http://eng.lib.tsinghua.edu.cn/.
   Google Scholar
• UCLRS. 2017. Union of china library reference service. Accessed June 26, 2018. http://www.ucdrs.net/.
   Google Scholar
• Wan, Q. 2008. Research on several problems of collaborative digital reference. Library Theory and Practice 31 (6):8–10.
   Google Scholar
• Ward, D., and M. K. Kern. 2006. Combining IM and vendor-based chat: A report from the frontlines of an integrated service portal. Libraries & the Academy (6): 417–29. DOI:10.1353/pla.2006.0058.
   Google Scholar
• Weise, F. O., and M. Borgendale. 1986. EARS: Electronic access to reference service. Bulletin of the Medical Library Association 74 (4):300–04.
   PubMedGoogle Scholar
• Westbrook, L. 2007. Chat reference communication patterns and implications: Applying politeness theory. Journal of Documentation 63 (5):638–58. doi:10.1108/00220410710827736.
   Web of Science ®Google Scholar
• Wu, S. L. 2016. Chinese university league table. Version 2016. Available from: http://learning.sohu.com/20160408/n443636205.shtml. (Accessed June 26, 2018)
   Google Scholar
• Xie, J. Z., and L. L. Sun. 2015. Exploring chinese students’ perspective on reference services at Chinese academic libraries: A case study approach. The Journal of Academic Librarianship 41 (3):228–35. doi:10.1016/j.acalib.2015.04.002.
   Web of Science ®Google Scholar
• Zhang, J., M. Zhang, and J. Zhang. 2011. Study on the problems and strategy of academic library collaborative digital reference service in China. Journal of Academic Libraries 29 (3):51–55.
   Google Scholar
• Zhao, C. H. 2015. A comparative study of digital reference service in university library at home and abroad. Library 38 (6):93–96.
   Google Scholar
• Zhao, L., and W. M. Shao. 2012. Research progress of foreign digital reference services. Sci-Tech Information Development & Economy 22 (13):32–34.
   Google Scholar