Helping CSCW applications succeed: The role of mediators in the context of use

References

• Beath , C. M. 1991 . Supporting the information technology champion . MIS Quarterly , 15 (3) : 355 – 371 .
   Web of Science ®Google Scholar
• Bullen , C. V. and Bennett , J. L. Groupware in practice: An interpretation of work experience . Proceedings of the Conference on Computer Supported Cooperative Work . October , Los Angeles. pp. 291 – 302 . New York : ACM/SIGCHI .
   Google Scholar
• Culnan , M. J. 1983 . Chauffeured versus end‐user access to commercial databases: The effects of tasks and individual differences . MIS Quarterly , 7 (1) : 56 – 67 .
   Google Scholar
• Davis , G. B. and Olson , M. H. 1974 . Management information systems , 2nd ed. , New York : McGraw‐Hill .
   Google Scholar
• DeJean , D. and DeJean , S. B. 1991 . Lotus notes at work , New York : Lotus Books .
   Google Scholar
• Eisenhardt , K. M. 1989 . Building theories from case study research . Academy of Management Review , 14 (4) : 532 – 550 .
   Web of Science ®Google Scholar
• Friedman , A. L. 1989 . Computer systems development: History, organization, and development , Chichester, , UK : John Wiley .
   Google Scholar
• Grudin , J. Why CSCW applications fail: Problems in the design and evaluation of organizational interfaces . Proceedings of the Conference on Computer Supported Cooperative Work . September , Portland, Or. pp. 85 – 93 . New York : ACM/SIGCHI & SIGOIS .
   Google Scholar
• Grudin , J. 1991 . Interactive systems: Bridging the gaps between developers and users . IEEE Computer , April : 59 – 69 .
   Google Scholar
• Grudin , J. 1994 . Groupware and social dynamics: Eight challenges for developers . Communications of the ACM , 37 (1) : 93 – 105 .
   Google Scholar
• Henderson , A. and Kyng , M. 1991 . “ There's no place like home: Continuing design in use ” . In Design at work , Edited by: Greenbaum , J. and Kyng , M. 219 – 240 . Hillsdale, N.J. : Lawrence Erlbaum .
   Google Scholar
• Howell , J. M. and Higgins , C. A. 1990 . Champions of technological innovation . Administrative Science Quarterly , 35 (2) : 317 – 341 .
   Web of Science ®Google Scholar
• Johnson , B. M. and Rice , R. E. 1987 . Managing organizational innovation: The evolution from word processing to office information systems , New York : Columbia University Press .
   Google Scholar
• Kraemer , K. L. and King , J. L. 1988 . Computer‐based systems for cooperative work and group decision making . ACM Computing Surveys , 20 (2) : 115 – 146 .
   Web of Science ®Google Scholar
• Mackay , W. E. 1990 . “ Users and customizable software: A co‐adaptive phenomenon ” . Cambridge, Mass. : Massachusetts Institute of Technology . Unpublished PhD thesis
   Google Scholar
• Maidique , M. A. 1980 . Entrepreneurs, champions, and technological innovation . Sloan Management Review , 21 (2) : 59 – 76 .
   Google Scholar
• Malone , T. W. , Lai , K. Y. and Fry , C. Experiments with OVAL: A radically tailorable tool for cooperative work . Proceedings of the Conference on Computer Supported Cooperative Work . November , Toronto. pp. 289 – 297 . New York : ACM/SIGCHI & SIGOIS .
   Google Scholar
• Markus , M. L. 1987 . Towards a “critical mass” theory of interactive media: Universal access, interdependence and diffusion . Communication Research , 14 : 491 – 511 .
   Web of Science ®Google Scholar
• Markus , M. L. and Connolly , T. Why CSCW applications fail: Problems in the adoption of interdependent work tools . Proceedings of the Conference on Computer Supported Cooperative Work . October , Los Angeles. pp. 371 – 380 . New York : ACM/SIGCHI & SIGOIS .
   Google Scholar
• Miles , M. B. and Huberman , A. M. 1984 . Qualitative data analysis: A sourcebook of new methods , Newbury Park, Calif. : Sage .
   Google Scholar
• Nardi , B. A. and Miller , J. R. An ethnographic study of distributed problem solving in spreadsheet development . Proceedings of the Conference on Computer Supported Cooperative Work . October , Los Angeles. pp. 197 – 208 . New York : ACM/SIGCHI & SIGOIS .
   Google Scholar
• Orlikowski , W. J. Learning from notes: Organizational issues in groupware implementation . Proceedings of the Conference on Computer Supported Cooperative Work . November , Toronto. pp. 362 – 369 . New York : ACM/SIGCHI & SIGOIS .
   Google Scholar
• Schön , D. A. 1963 . Champions for radical new inventions . Harvard Business Review , 41 (2) : 77 – 86 .
   Google Scholar
• Strassman , P. A. 1985 . Information payoff: The transformation of work in the electronic age , New York : Free Press .
   Google Scholar
• Trigg , R. H. and Bødker , S. From implementation to design: Tailoring and the emergence of systematization in CSCW . Proceedings of the Conference on Computer Supported Cooperative Work . October , Chapel Hill, N.C. pp. 45 – 54 . New York : ACM/SIGCHI & SIGOIS .
   Google Scholar
• Von Hippel , E. 1988 . The sources of innovation , New York : Oxford University Press .
   Google Scholar