Perceived benefits and willingness to pay premium for luxury experiences: exploring perceived authenticity as a mediator

References

• Ahn, J., Back, K. J., & Boger, C. (2019). Effects of integrated resort experience on customers’ hedonic and eudaimonic well-being. Journal of Hospitality & Tourism Research, 43(8), 1225–1255. https://doi.org/10.1177/1096348019861740
   Web of Science ®Google Scholar
• Ahn, J., Park, J. K., & Hyun, H. (2018). Luxury product to service brand extension and brand equity transfer. Journal of Retailing and Consumer Services, 42, 22–28. https://doi.org/10.1016/j.jretconser.2018.01.009
   Web of Science ®Google Scholar
• Akarsu, T. N., Foroudi, P., & Melewar, T. C. (2020). What makes Airbnb likeable? Exploring the nexus between service attractiveness, country image, perceived authenticity and experience from a social exchange theory perspective within an emerging economy context. International Journal of Hospitality Management, 91, https://doi.org/10.1016/j.ijhm.2020.102635
   Web of Science ®Google Scholar
• Audita, H., & Marck, M. (2017). Cross cultural consumers perceptions of country-of-Origin and luxury brands. Jurnal Akuntansi, Manajemen dan Ekonomi, 19(1), 11–18.
   Google Scholar
• Audrezet, A., De Kerviler, G., & Moulard, J. G. (2018). Authenticity under threat: When social media influencers need to go beyond self-presentation. Journal of Business Research, 117, 557–569. https://doi.org/10.1016/j.jbusres.2018.07.008
   Web of Science ®Google Scholar
• Beverland, M. B., Lindgreen, A., & Vink, M. W. (2008). Projecting authenticity through advertising: Consumer judgments of advertisers’ claims. Journal of Advertising, 37(1), 5–15. https://doi.org/10.2753/JOA0091-3367370101
   Web of Science ®Google Scholar
• Bian, X., & Moutinho, L. (2011). The role of brand image, product involvement, and knowledge in explaining consumer purchase behaviour of counterfeits. European Journal of Marketing, 45(1/2), 191–216. https://doi.org/10.1108/03090561111095658
   Web of Science ®Google Scholar
• Bock, G. W., Zmud, R. W., Kim, Y. G., & Lee, J. N. (2005). Behavioral intention formation in knowledge sharing: Examining the roles of extrinsic motivators, social-psychological forces, and organizational climate. MIS Quarterly, 29(1), 87–111. https://doi.org/10.2307/25148669
   Web of Science ®Google Scholar
• Boisvert, J., & Ashill, N. J. (2018). The spillover effect of downward line extensions on US consumers’ evaluation of a French luxury parent brand: The role of branding strategies, authenticity, and fit. Psychology & Marketing, 35(10), 740–751. https://doi.org/10.1002/mar.21131
   Web of Science ®Google Scholar
• Bove, L. L., & Johnson, L. W. (2000). A customer-service worker relationship model. International Journal of Service Industry Management, 11(5), 491–511. https://doi.org/10.1108/09564230010360191
   Google Scholar
• Brida, J. G., Disegna, M., & Osti, L. (2013). The effect of authenticity on visitors’ expenditure at cultural events. Current Issues in Tourism, 16(3), 266–285. https://doi.org/10.1080/13683500.2012.674105
   Web of Science ®Google Scholar
• Brown, S. (2001). Marketing-The retro revolution. Sage.
   Google Scholar
• Brown, S., Kozinets, R. V., & Sherry Jr, J. F. (2003). Teaching old brands new tricks: Retro branding and the revival of brand meaning. Journal of Marketing, 67(3), 19–33. https://doi.org/10.1509/jmkg.67.3.19.18657
   Web of Science ®Google Scholar
• Cailleux, H., Mignot, C., & Kapferer, J. N. (2009). Is CRM for luxury brands? Journal of Brand Management, 16(5-6), 406–412. https://doi.org/10.1057/bm.2008.50
   Google Scholar
• Cheah, J. H., Waller, D., Thaichon, P., Ting, H., & Lim, X. J. (2020). Price image and the sugrophobia effect on luxury retail purchase intention. Journal of Retailing and Consumer Services, 57. https://doi.org/10.1016/j.jretconser.2020.102188
   Web of Science ®Google Scholar
• Chen, C., & Chang, K. L. (2012). The influence of travel agents on travel expenditures. Annals of Tourism Research, 39(2), 1258–1263. https://doi.org/10.1016/j.annals.2012.01.005
   Web of Science ®Google Scholar
• Chen, R., Zhou, Z., Zhan, G., & Zhou, N. (2020). The impact of destination brand authenticity and destination brand self-congruence on tourist loyalty: The mediating role of destination brand engagement. Journal of Destination Marketing & Management, 15 https://doi.org/10.1016/j.jdmm.2019.100402
   Web of Science ®Google Scholar
• Chin, W. W., & Newsted, P. R. (1999). Structural equation modeling analysis with small samples using partial least squares. Statistical Strategies for Small Sample Research, 1(1), 307–341.
   Google Scholar
• Constant, D., Kiesler, S., & Sproull, L. (1994). What's mine is ours, or is it? A study of attitudes about information sharing. Information Systems Research, 5(4), 400–421. https://doi.org/10.1287/isre.5.4.400
   Web of Science ®Google Scholar
• Cova, B., Fuschillo, G., & Scotti, M. (2010). Il marketing tribale: legame, comunità, autenticità come valori del marketing mediterraneo. Il sole-24 ore.
   Google Scholar
• Fine, G. A. (2003). Crafting authenticity: The validation of identity in self-taught art. Theory and Society, 32(2), 153–180. https://doi.org/10.1023/A:1023943503531
   Web of Science ®Google Scholar
• Fisher, J., & Hopp, T. (2020). Does the framing of transparency impact trust? Differences between self-benefit and other-benefit message frames. International Journal of Strategic Communication, 14(3), 203–222. https://doi.org/10.1080/1553118X.2020.1770767
   Google Scholar
• Fu, Y., Liu, X., Wang, Y., & Chao, R. F. (2018). How experiential consumption moderates the effects of souvenir authenticity on behavioral intention through perceived value. Tourism Management, 69, 356–367. https://doi.org/10.1016/j.tourman.2018.06.023
   Web of Science ®Google Scholar
• Giglio, S., Pantano, E., Bilotta, E., & Melewar, T. C. (2020). Branding luxury hotels: Evidence from the analysis of consumers’“big” visual data on TripAdvisor. Journal of Business Research, 119, 495–501. https://doi.org/10.1016/j.jbusres.2019.10.053
   Web of Science ®Google Scholar
• Gilmore, J. H., & Pine, B. J. (2007). Authenticity: What consumers really want. Harvard Business Press. Cambridge.
   Google Scholar
• Girish, V. G., & Chen, C. F. (2017). Authenticity, experience, and loyalty in the festival context: Evidence from the San Fermin festival, Spain. Current Issues in Tourism, 20(15), 1551–1556. https://doi.org/10.1080/13683500.2017.1296821
   Web of Science ®Google Scholar
• Godey, B., Manthiou, A., Pederzoli, D., Rokka, J., Aiello, G., Donvito, R., & Singh, R. (2016). Social media marketing efforts of luxury brands: Influence on brand equity and consumer behavior. Journal of Business Research, 69(12), 5833–5841. https://doi.org/10.1016/j.jbusres.2016.04.181
   Web of Science ®Google Scholar
• Hair Jr, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2016). A primer on partial least squares structural equation modeling (PLS-SEM). Sage Publications.
   Google Scholar
• Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139–152. https://doi.org/10.2753/MTP1069-6679190202
   Google Scholar
• Han, J. H., & Lee, J. S. (2020). Employee experience and customer loyalty: Perceived authenticity and relational commitment as serial mediators. Social Behavior and Personality: an International Journal, 48(2), 1–10. https://doi.org/10.2224/sbp.8752
   Web of Science ®Google Scholar
• Heine, K., Atwal, G., Crener-Ricard, S., & Phan, M. (2018). Personality-driven luxury brand management. Journal of Brand Management, 25(5), 474–487. https://doi.org/10.1057/s41262-018-0090-8
   Web of Science ®Google Scholar
• Holmqvist, J., Ruiz, C. D., & Peñaloza, L. (2020). Moments of luxury: Hedonic escapism as a luxury experience. Journal of Business Research, 116, 503–513. https://doi.org/10.1016/j.jbusres.2019.10.015
   Web of Science ®Google Scholar
• Hsu, C. L., & Chen, M. C. (2018). How does gamification improve user experience? An empirical investigation on the antecedences and consequences of user experience and its mediating role. Technological Forecasting and Social Change, 132, 118–129. https://doi.org/10.1016/j.techfore.2018.01.023
   Web of Science ®Google Scholar
• Hung Lee, T., Jan, F. H., & & Lin, Y. H. (2020). How authentic experience affects traditional religious tourism development. Journal of Travel Research, https://doi.org/10.1177/0047287520921240
   Web of Science ®Google Scholar
• Iloranta, R. (2019). Luxury tourism service provision - Lessons from the industry. Tourism Management Perspectives, 32, https://doi.org/10.1016/j.tmp.2019.100568
   Web of Science ®Google Scholar
• Jin, L., Xiao, H., & Shen, H. (2020). Experiential authenticity in heritage museums. Journal of Destination Marketing & Management, 18, https://doi.org/10.1016/j.jdmm.2020.100493
   Web of Science ®Google Scholar
• Kates, S. M. (2004). The dynamics of brand legitimacy: An interpretive study in the gay men's community. Journal of Consumer Research, 31(2), 455–464. https://doi.org/10.1086/422122
   Web of Science ®Google Scholar
• Kapferer, J. N. (2001). (Re) inventing the brand: Can top brands survive the new market realities? Kogan Page Publishers.
   Google Scholar
• Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing, 57(1), 1–22. https://doi.org/10.1177/002224299305700101
   Web of Science ®Google Scholar
• Kim, K., & Baker, M. A. (2017). The impacts of service provider name, ethnicity, and menu information on perceived authenticity and behaviors. Cornell Hospitality Quarterly, 58(3), 312–318. https://doi.org/10.1177/1938965516686107
   Web of Science ®Google Scholar
• Kim, J. H., Song, H., & Youn, H. (2020). The chain of effects from authenticity cues to purchase intention: The role of emotions and restaurant image. International Journal of Hospitality Management, 85, https://doi.org/10.1016/j.ijhm.2019.102354
   Web of Science ®Google Scholar
• Ko, E., Phau, I., & Aiello, G. (2016). Luxury brand strategies and customer experiences: Contributions to theory and practice. Journal of Business Research, 69(12), 5749–5752. https://doi.org/10.1016/j.jbusres.2016.04.170
   Web of Science ®Google Scholar
• Kolar, T., & Zabkar, V. (2010). A consumer-based model of authenticity: An oxymoron or the foundation of cultural heritage marketing? Tourism Management, 31(5), 652–664. https://doi.org/10.1016/j.tourman.2009.07.010
   Web of Science ®Google Scholar
• Le, T. H., Arcodia, C., Novais, M. A., & Kralj, A. (2020). Producing authenticity in restaurant experiences: Interrelationships between the consumer, the provider, and the experience. Tourism Recreation Research, 1–13. https://doi.org/10.1080/02508281.2020.1805932
   Web of Science ®Google Scholar
• Leigh, T. W., Peters, C., & Shelton, J. (2006). The consumer quest for authenticity: The multiplicity of meanings within the MG subculture of consumption. Journal of the Academy of Marketing Science, 34(4), 481–493. https://doi.org/10.1177/0092070306288403
   Web of Science ®Google Scholar
• Le, T. H., Arcodia, C., Novais, M. A., & Kralj, A. (2019). What we know and do not know about authenticity in dining experiences: A systematic literature review. Tourism Management, 74, 258–275. https://doi.org/10.1016/j.tourman.2019.02.012
   Web of Science ®Google Scholar
• Lewis, D., & Bridger, D. (2000). Authenticity; The soul of the new consumer. Nicholas Brealey Publishing.
   Google Scholar
• Liang, L. J., Choi, H. C., & Joppe, M. (2018). Understanding repurchase intention of Airbnb consumers: Perceived authenticity, electronic word-of-mouth, and price sensitivity. Journal of Travel & Tourism Marketing, 35(1), 73–89. https://doi.org/10.1080/10548408.2016.1224750
   Web of Science ®Google Scholar
• Manthiou, A., Kang, J., Hyun, S. S., & Fu, X. X. (2018). The impact of brand authenticity on building brand love: An investigation of impression in memory and lifestyle-congruence. International Journal of Hospitality Management, 75, 38–47. https://doi.org/10.1016/j.ijhm.2018.03.005
   Web of Science ®Google Scholar
• Meng, B., & Choi, K. (2017). Theme restaurants’ servicescape in developing quality of life: The moderating effect of perceived authenticity. International Journal of Hospitality Management, 65, 89–99. https://doi.org/10.1016/j.ijhm.2017.06.011
   Web of Science ®Google Scholar
• Miura, A., & Yamashita, K. (2007). Psychological and social influences on blog writing: An online survey of blog authors in Japan. Journal of Computer-Mediated Communication, 12(4), 1452–1471. https://doi.org/10.1111/j.1083-6101.2007.00381.x
   Web of Science ®Google Scholar
• Napoli, J., Dickinson, S. J., Beverland, M. B., & Farrelly, F. (2014). Measuring consumer-based brand authenticity. Journal of Business Research, 67(6), 1090–1098. https://doi.org/10.1016/j.jbusres.2013.06.001
   Web of Science ®Google Scholar
• Nelissen, R. M., & Meijers, M. H. (2011). Social benefits of luxury brands as costly signals of wealth and status. Evolution and Human Behavior, 32(5), 343–355. https://doi.org/10.1016/j.evolhumbehav.2010.12.002
   Web of Science ®Google Scholar
• Netemeyer, R. G., Krishnan, B., Pullig, C., Wang, G., Yagci, M., Dean, D., & Wirth, F. (2004). Developing and validating measures of facets of customer-based brand equity. Journal of Business Research, 57(2), 209–224. https://doi.org/10.1016/S0148-2963(01)00303-4
   Web of Science ®Google Scholar
• Park, S., Hwang, D., Lee, W. S., & Heo, J. (2020). Influence of nostalgia on authenticity, satisfaction, and revisit intention: The case of Jidong mural alley in Korea. International Journal of Hospitality & Tourism Administration, 21(4), 440–455. https://doi.org/10.1080/15256480.2018.1511497
   Web of Science ®Google Scholar
• Ponte, E. B., Carvajal-Trujillo, E., & Escobar-Rodríguez, T. (2015). Influence of trust and perceived value on the intention to purchase travel online: Integrating the effects of assurance on trust antecedents. Tourism Management, 47, 286–302. https://doi.org/10.1016/j.tourman.2014.10.009
   Web of Science ®Google Scholar
• Rose, R. L., & Wood, S. L. (2005). Paradox and the consumption of authenticity through reality television. Journal of Consumer Research, 32(2), 284–296. https://doi.org/10.1086/432238
   Web of Science ®Google Scholar
• Shang, W., Yuan, Q., & Chen, N. (2020). Examining structural relationships among brand experience, existential authenticity, and place attachment in slow tourism destinations. Sustainability, 12(7), 2784. https://doi.org/10.3390/su12072784
   Web of Science ®Google Scholar
• Shuqair, S., Pinto, D. C., & Mattila, A. S. (2019). Benefits of authenticity: Post-failure loyalty in the sharing economy. Annals of Tourism Research, 78, 102741. https://doi.org/10.1016/j.annals.2019.06.008
   Web of Science ®Google Scholar
• Su, X., Li, X., Chen, W., & Zeng, T. (2020). Subjective vitality, authenticity experience, and intangible cultural heritage tourism: An empirical study of the puppet show. Journal of Travel & Tourism Marketing, 37(2), 258–271. https://doi.org/10.1080/10548408.2020.1740141
   Web of Science ®Google Scholar
• Statista. (2020). Hotel, United States. https://www.statista.com/outlook/267/109/hotels/united-states#market-revenue.
   Google Scholar
• Vigneron, F., & Johnson, L. W. (2004). Measuring perceptions of brand luxury. Journal of Brand Management, 11(6), 484–506. https://doi.org/10.1057/palgrave.bm.2540194
   Google Scholar
• Vishwakarma, P., Mukherjee, S., & Datta, B. (2020). Travelers’ intention to adopt virtual reality: A consumer value perspective. Journal of Destination Marketing & Management, 17, https://doi.org/10.1016/j.jdmm.2020.100456
   Web of Science ®Google Scholar
• Wang, N. (1999). Rethinking authenticity in tourism experience. Annals of Tourism Research, 26(2), 349–370. https://doi.org/10.1016/S0160-7383(98)00103-0
   Web of Science ®Google Scholar
• Wasko, M. M., & Faraj, S. (2000). “It is what one does”: why people participate and help others in electronic communities of practice. The Journal of Strategic Information Systems, 9(2–3), 155–173. https://doi.org/10.1016/S0963-8687(00)00045-7
   Web of Science ®Google Scholar
• Xie, Q., & Lou, C. (2020). Curating Luxe experiences online? Explicating the mechanisms of luxury content marketing in cultivating brand loyalty. Journal of Interactive Advertising, 20(3), 209–224. https://doi.org/10.1080/15252019.2020.1811177.
   Google Scholar
• Yoo, J., & Park, M. (2016). The effects of e-mass customization on consumer perceived value, satisfaction, and loyalty toward luxury brands. Journal of Business Research, 69(12), 5775–5784. https://doi.org/10.1016/j.jbusres.2016.04.174
   Web of Science ®Google Scholar
• Zatori, A., Smith, M. K., & Puczko, L. (2018). Experience-involvement, memorability and authenticity: The service provider's effect on tourist experience. Tourism Management, 67, 111–126. https://doi.org/10.1016/j.tourman.2017.12.013
   Web of Science ®Google Scholar
• Zhang, T., Chen, J., & Hu, B. (2019). Authenticity, quality, and loyalty: Local food and sustainable tourism experience. Sustainability, 11(12), 1–18. https://doi.org/10.3390/su11123437
   Web of Science ®Google Scholar
• Zhang, Y., & Xiong, Y. (2020). A culture-oriented model of consumers’ hedonic experiences in luxury hotels. Journal of Hospitality and Tourism Management, 45, 399–409. https://doi.org/10.1016/j.jhtm.2020.07.009
   Web of Science ®Google Scholar
• Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of Marketing, 60(2), 31–46. https://doi.org/10.1177/002224299606000203
   Web of Science ®Google Scholar
• Zion Market Research. (2019). Worldwide trends in luxury hotels market share will grow USD 194.63 billion by 2021. https://www.globenewswire.com/news-release/2019/02/07/1712085/0/en/Worldwide-Trends-in-Luxury-Hotels-Market-Share-Will-Grow-USD-194-63-Billion-By-2021-Zion-Market-Research.html.
   Google Scholar