827
Views
7
CrossRef citations to date
0
Altmetric
Articles

Tourist engagement with mobile apps of E-leisure: a combined model of self-determination theory and technology acceptance model

ORCID Icon, &
Pages 714-725 | Received 14 Mar 2021, Accepted 01 Jul 2022, Published online: 09 Aug 2022

References

  • Adam, I. (2019). Digital leisure engagement and concerns among inbound tourists in Ghana. Journal of Outdoor Recreation and Tourism, 26(1), 13–22. https://doi.org/10.1016/j.jort.2019.03.001
  • Ahn, J., & Back, K. J. (2018). Antecedents and consequences of customer brand engagement in integrated resorts. International Journal of Hospitality Management, 75, 144–152. https://doi.org/10.1016/j.ijhm.2018.05.020
  • Algesheimer, R., Borle, S., Dholakia, U. M., & Singh, S. S. (2010). The impact of customer community participation on customer behaviors: An empirical investigation. Marketing Science, 29(4), 756–769. https://doi.org/10.1287/mksc.1090.0555
  • Aliperti, G., & Cruz, A. M. (2020). Promoting built-for-disaster-purpose mobile applications: An interdisciplinary literature review to increase their penetration rate among tourists. Journal of Hospitality and Tourism Management, 44(3), 193–210. https://doi.org/10.1016/j.jhtm.2020.06.006
  • Beckers, S. F., Van Doorn, J., & Verhoef, P. C. (2018). Good, better, engaged? The effect of company-initiated customer engagement behavior on shareholder value. Journal of the Academy of Marketing Science, 46(3), 366–383. https://doi.org/10.1007/s11747-017-0539-4
  • Bellman, S., Potter, R. F., Treleaven-Hassard, S., Robinson, J. A., & Varan, D. (2011). The effectiveness of branded mobile phone apps. Journal of interactive Marketing, 25(4), 191–200. https://doi.org/10.1016/j.intmar.2011.06.001
  • Benitez, J., Henseler, J., Castillo, A., & Schuberth, F. (2020). How to perform and report an impactful analysis using partial least squares: Guidelines for confirmatory and explanatory IS research. Information & Management, 57(2), 103168. https://doi.org/10.1016/j.im.2019.05.003
  • Brodie, R. J., Ilic, A., Juric, B., & Hollebeek, L. (2013). Consumer engagement in a virtual brand community: An exploratory analysis. Journal of Business Research, 66(1), 105–114. https://doi.org/10.1016/j.jbusres.2011.07.029
  • Calder, B. J., & Malthouse, E. C. (2005). Managing media and advertising change with integrated marketing. Journal of Advertising Research, 45(4), 356–361. https://doi.org/10.1017/S0021849905050427
  • Chapman, P., Selvarajah, S., & Webster, J. (1999). Engagement in multimedia training systems, In Proceedings of the 32nd Annual Hawaii International Conference on Systems Sciences (p. 9). HICSS-32. Abstracts and CD-ROM of Full Papers, IEEE, Maui, HI.
  • Chau, P. Y., & Lai, V. S. (2003). An empirical investigation of the determinants of user acceptance of internet banking. Journal of Organizational Computing and Electronic Commerce, 13(2), 123–145. https://doi.org/10.1207/S15327744JOCE1302_3
  • Chu, S. C., & Kim, Y. (2011). Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites. International Journal of Advertising, 30(1), 47–75. https://doi.org/10.2501/IJA-30-1-047-075
  • Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319–340. https://doi.org/10.2307/249008
  • Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1992). Extrinsic and intrinsic motivation to use computers in the workplace 1. Journal of Applied Social Psychology, 22(14), 1111–1132. https://doi.org/10.1111/j.1559-1816.1992.tb00945.x
  • Deci, E. L., & Ryan, R. M. (2000). The “what” and “why” of goal pursuits: Human needs and the self-determination of behavior. Psychological Inquiry, 11(4), 227–268. https://doi.org/10.1207/S15327965PLI1104_01
  • Dickinson, J. E., Hibbert, J. F., & Filimonau, V. (2016). Mobile technology and the tourist experience: (Dis)connection at the campsite. Tourism Management, 57(6), 193–201. https://doi.org/10.1016/j.tourman.2016.06.005
  • Dolan, R., Conduit, J., Fahy, J., & Goodman, S. (2016). Social media engagement behaviour: A uses and gratifications perspective. Journal of Strategic Marketing, 24(3-4), 261–277. https://doi.org/10.1080/0965254X.2015.1095222
  • Evanschitzky, H., Ramaseshan, B., Woisetschläger, D. M., Richelsen, V., Blut, M., & Backhaus, C. (2012). Consequences of customer loyalty to the loyalty program and to the company. Journal of the Academy of Marketing Science, 40(3), 625–638. https://doi.org/10.1007/s11747-011-0272-3
  • Fang, J., Zhao, Z., Wen, C., & Wang, R. (2017). Design and performance attributes driving mobile travel application engagement. International Journal of Information Management, 37(4), 269–283. https://doi.org/10.1016/j.ijinfomgt.2017.03.003
  • Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50. https://doi.org/10.2307/3151312
  • France, C., Merrilees, B., & Miller, D. (2016). An integrated model of customer-brand engagement: Drivers and consequences. Journal of Brand Management, 23(2), 119–136. https://doi.org/10.1057/bm.2016.4
  • Gallistl, V., & Nimrod, G. (2020). Media-based leisure and wellbeing: A study of older internet users. Leisure Studies, 39(2), 251–265. https://doi.org/10.1080/02614367.2019.1694568
  • Hair Jr., J. F., Matthews, L. M., Matthews, R. L., & Sarstedt, M. (2017). PLS-SEM or CB-SEM: Updated guidelines on which method to use. International Journal of Multivariate Data Analysis, 1(2), 107–123. https://doi.org/10.1504/IJMDA.2017.087624
  • Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139–152. https://doi.org/10.2753/MTP1069-6679190202
  • Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
  • Harrigan, P., Evers, U., Miles, M. P., & Daly, T. (2018). Customer engagement and the relationship between involvement, engagement, self-brand connection and brand usage intent. Journal of Business Research, 88, 388–396. https://doi.org/10.1016/j.jbusres.2017.11.046
  • Henseler, J. (2018). Partial least squares path modeling: Quo vadis? Quality & Quantity, 52(1), 1–8. https://doi.org/10.1007/s11135-018-0689-6
  • Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(5), 115–135. https://doi.org/10.1007/s11747-014-0403-8
  • Hollebeek, L. (2011). Exploring customer brand engagement: Definition and themes. Journal of Strategic Marketing, 19(7), 555–573. https://doi.org/10.1080/0965254X.2011.599493
  • Hollebeek, L. D., Glynn, M. S., & Brodie, R. J. (2014). Consumer brand engagement in social media: Conceptualization, scale development and validation. Journal of Interactive Marketing, 28(2), 149–165. https://doi.org/10.1016/j.intmar.2013.12.002
  • Hsiao, C. H., Chang, J. J., & Tang, K. Y. (2016). Exploring the influential factors in continuance usage of mobile social apps: Satisfaction, habit, and customer value perspectives. Telematics and Informatics, 33(2), 342–355. https://doi.org/10.1016/j.tele.2015.08.014
  • Hsu, C. L., & Lu, H. P. (2007). Consumer behavior in online game communities: A motivational factor perspective. Computers in Human Behavior, 23(3), 1642–1659. https://doi.org/10.1016/j.chb.2005.09.001
  • Kim, C., Mirusmonov, M., & Lee, I. (2010). An empirical examination of factors influencing the intention to use mobile payment. Computers in Human Behavior, 26(3), 310–322. https://doi.org/10.1016/j.chb.2009.10.013
  • Kim, H. Y., Lee, J. Y., Mun, J. M., & Johnson, K. K. (2017). Consumer adoption of smart in-store technology: Assessing the predictive value of attitude versus beliefs in the technology acceptance model. International Journal of Fashion Design, Technology and Education, 10(1), 26–36. https://doi.org/10.1080/17543266.2016.1177737
  • Kim, S., & Baek, T. H. (2018). Examining the antecedents and consequences of mobile app engagement. Telematics and Informatics, 35(1), 148–158. https://doi.org/10.1016/j.tele.2017.10.008
  • Kim, Y. H., Kim, D. J., & Wachter, K. (2013). A study of mobile user engagement (MoEN): Engagement motivations, perceived value, satisfaction, and continued engagement intention. Decision Support Systems, 56(1), 361–370. https://doi.org/10.1016/j.dss.2013.07.002
  • Kotler, P. (2004). Marketing management (7th ed.). Pearson Education.
  • Lee, Y., Lee, J., & Hwang, Y. (2015). Relating motivation to information and communication technology acceptance: Self-determination theory perspective. Computers in Human Behavior, 51(10), 418–428. https://doi.org/10.1016/j.chb.2015.05.021
  • Lepp, A. (2014). The intersection of cell phone use and leisure: A call for research. Journal of Leisure Research, 46(2), 218–225. https://doi.org/10.1080/00222216.2014.11950321
  • Leventhal, R. C., Hollebeek, L. D., & Chen, T. (2014). Exploring positively- versus negatively-valenced brand engagement: A conceptual model. Journal of Product & Brand Management, 23(1), 62–74. https://doi.org/10.1108/JPBM-06-2013-0332
  • Lupton, D. (2016). Foreword: Lively devices, lively data and lively leisure studies. Leisure Studies, 35(6), 709–711. https://doi.org/10.1080/02614367.2016.1216582
  • McLean, G. (2018). Examining the determinants and outcomes of mobile app engagement – A longitudinal perspective. Computers in Human Behavior, 84(7), 392–403. https://doi.org/10.1016/j.chb.2018.03.015
  • McLean, G., Al-Nabhani, K., & Wilson, A. (2018). Developing a mobile applications customer experience model (MACE) – implications for retailers. Journal of Business Research, 85(4), 325–336. https://doi.org/10.1016/j.jbusres.2018.01.018
  • McLean, G., Osei-Frimpong, K., Al-Nabhani, K., & Marriott, H. (2020). Examining consumer attitudes towards retailers' m-commerce mobile applications – An initial adoption vs. continuous use perspective. Journal of Business Research, 106(3), 139–157. https://doi.org/10.1016/j.jbusres.2019.08.032
  • McLean, G., & Wilson, A. (2019). Shopping in the digital world: Examining customer engagement through augmented reality mobile applications. Computers in Human Behavior, 101, 210–224. https://doi.org/10.1016/j.chb.2019.07.002
  • Munoz-Leiva, F., Climent-Climent, S., & Liébana-Cabanillas, F. (2017). Determinants of intention to use the mobile banking apps: An extension of the classic TAM model. Spanish Journal of Marketing – ESIC, 21(1), 25–38. https://doi.org/10.1016/j.sjme.2016.12.001
  • Neuhofer, B., Buhalis, D., & Ladkin, A. (2014). A typology of technology-enhanced tourism experiences. International Journal of Tourism Research, 16(4), 340–350. https://doi.org/10.1002/jtr.1958
  • Nikou, S. A., & Economides, A. A. (2017). Mobile-based assessment: Integrating acceptance and motivational factors into a combined model of self-determination theory and technology acceptance. Computers in Human Behavior, 68(3), 83–95. https://doi.org/10.1016/j.chb.2016.11.020
  • Ozturk, A. B., Bilgihan, A., Nusair, K., & Okumus, F. (2016). What keeps the mobile hotel booking users loyal? Investigating the roles of self-efficacy, compatibility, perceived ease of use, and perceived convenience. International Journal of Information Management, 36(6), 1350–1359. https://doi.org/10.1016/j.ijinfomgt.2016.04.005
  • Rastegar, R., & Zarezadeh, Z. (2020). Social media and destination development: The case of community-based tourism. In S. Walia (Ed.), The Routledge handbook of community based tourism management: Concepts, issues & implications (pp. 285–295). Routledge.
  • Rastegar, R., Zarezadeh, Z., & Gretzel, U. (2021). World heritage and social justice: Insights from the inscription of Yazd, Iran. Journal of Sustainable Tourism, 29(2-3), 521–540. https://doi.org/10.1080/09669582.2020.1782925
  • Silk, M., Millington, B., Rich, E., & Bush, A. (2016). (Re-)thinking digital leisure. Leisure Studies, 35(6), 712–723. https://doi.org/10.1080/02614367.2016.1240223
  • So, K. K. F., Li, X., & Kim, H. (2019). A decade of customer engagement research in hospitality and tourism: A systematic review and research agenda. Journal of Hospitality & Tourism Research, 44(2), 178–200. https://doi.org/10.1177/1096348019895562
  • Spears, N., & Singh, S. N. (2004). Measuring attitude toward the brand and purchase intentions. Journal of Current Issues & Research in Advertising, 26(2), 53–66. https://doi.org/10.1080/10641734.2004.10505164
  • Statista. (2021). https://www.statista.com/topics/1002/mobile-app-usage/
  • Tapscott, D. (2008). Grown up digital. McGraw-Hill Education.
  • TechCrunch. (2021). https://techcrunch.com/2021/01/13/app-stores-saw
  • Tran, T. P., Mai, E. S., & Taylor, E. C. (2021). Enhancing brand equity of branded mobile apps via motivations: A service-dominant logic perspective. Journal of Business Research, 125, 239–251. https://doi.org/10.1016/j.jbusres.2020.12.029
  • Udd, E. (2016). Digital leisure, the internet and popular culture: Communities and identities in a digital age, by Karl Spracklen. Leisure/Loisir, 40(2), 245–246. https://doi.org/10.1080/14927713.2016.1220747
  • Van Doorn, J., Lemon, K. N., Mittal, V., Nass, S., Pick, D., Pirner, P., & Verhoef, P. C. (2010). Customer engagement behavior: Theoretical foundations and research directions. Journal of Service Research, 13(3), 253–266. https://doi.org/10.1177/1094670510375599
  • Venkatesh, V., Thong, J. Y., & Xu, X. (2012). Consumer acceptance and use of information technology: Extending the unified theory of acceptance and use of technology. MIS Quarterly, 36(2), 157–178. https://doi.org/10.2307/41410412
  • Vivek, S. D., Beatty, S. E., & Morgan, R. M. (2012). Customer engagement: Exploring customer relationships beyond purchase. Journal of Marketing Theory and Practice, 20(2), 122–146. https://doi.org/10.2753/MTP1069-6679200201
  • Wang, W. T., & Li, H. M. (2012). Factors influencing mobile services adoption: A brand-equity perspective. Internet Research, 22(2), 142–179. https://doi.org/10.1108/10662241211214548
  • Wang, X., Li, X. R., Zhen, F., & Zhang, J. (2016). How smart is your tourist attraction?: Measuring tourist preferences of smart tourism attractions via a FCEM-AHP and IPA approach. Tourism Management, 54, 309–320. https://doi.org/10.1016/j.tourman.2015.12.003
  • Wirtz, J., Den Ambtman, A., Bloemer, J., Horváth, C., Ramaseshan, B., Van De Klundert, J., Gurhan Canli, Z., & Kandampully, J. (2013). Managing brands and customer engagement in online brand communities. Journal of Service Management, 24(3), 223–244. https://doi.org/10.1108/09564231311326978
  • Yang, H. C. (2013). Bon Appétit for apps: Young American consumers’ acceptance of mobile applications. Journal of Computer Information Systems, 53(3), 85–96. https://doi.org/10.1080/08874417.2013.11645635
  • Yang, Y., Asaad, Y., & Dwivedi, Y. (2017). Examining the impact of gamification on intention of engagement and brand attitude in the marketing context. Computers in Human Behavior, 73(8), 459–469. https://doi.org/10.1016/j.chb.2017.03.066
  • Zarezadeh, Z. Z., Rastegar, R., & Gretzel, U. (2018). Reviewing the past to inform the future: A literature review of social media in tourism. Czech Journal of Tourism, 7(2), 115–131. https://doi.org/10.1515/cjot-2018-0006
  • Zarezadeh, Z. Z., Rastegar, R., & Xiang, Z. (2022). Big data analytics and hotel guest experience: A critical analysis of the literature. International Journal of Contemporary Hospitality Management, 34(6), 2320–2336. https://doi.org/10.1108/IJCHM-10-2021-1293
  • Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of Marketing, 60(2), 31–46. https://doi.org/10.1177/002224299606000203
  • Zhou, T. (2011). Examining the critical success factors of mobile website adoption. Online Information Review, 35(4), 636–652. https://doi.org/10.1108/14684521111161972

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.