21,823
Views
1,454
CrossRef citations to date
0
Altmetric
Original Articles

The adequacy of response rates to online and paper surveys: what can be done?

Pages 301-314 | Published online: 23 Apr 2008

References

  • Astin , A.W. 1970 . The methodology of research on college impact, part two . Sociology of Education , 43 : 437 – 450 .
  • Australian Vice‐Chancellors’ Committee & Graduate Careers Council of Australia . 2001 . “ Code of practice on the public disclosure of data from the Graduate Careers Council of Australia’s Graduate Destination Survey, Course Experience Questionnaire and Postgraduate Research Experience Questionnaire ” . available online at: http://www.avcc.edu.au/documents/policies_programs/graduates/2003/COP_2001.pdf (accessed 7 December 2006)
  • Babbie , E.R. 1973 . Survey research methods , Belmont, CA : Wadsworth .
  • Ballantyne , C. . Measuring quality units: considerations in choosing mandatory questions . Paper presented at the Evaluations and Assessment Conference: A Commitment to Quality . November 24–25 . Adelaide : University of South Australia .
  • Ballantyne , C. . Moving student evaluation of teaching online: reporting pilot outcomes and issues with a focus on how to increase student response rate . Paper presented at the 2005 Australasian Evaluations Forum: University Learning and Reaching: Evaluating and Enhancing the Experience . November 28–29 . Sydney : UNSW .
  • Baruch , Y. 1999 . Response rates in academic studies: a comparative analysis . Human Relations , 52 : 421 – 434 .
  • Cook , C. , Heath , F. and Thompson , R.L. 2000 . A meta‐analysis of response rates in web or internet‐based surveys . Educational and Psychological Measurement , 60 ( 6 ) : 821 – 836 .
  • Dillman , D.A. 2000 . Mail and internet surveys: the tailored design method , Brisbane : Wiley .
  • Dommeyer , C.J. , Baum , P. , Chapman , K. and Hanna , R.W. 2002 . Attitudes of business faculty towards two methods of collecting teaching evaluations: paper vs. online . Assessment and Evaluation in Higher Education , 27 ( 5 ) : 455 – 462 .
  • Dommeyer , C.J. , Baum , P. and Hanna , R.W. 2002 . College students’ attitudes toward methods of collecting teaching evaluation: in‐class versus online . Journal of Education for Business , 78 ( 2 ) : 11 – 15 .
  • Dommeyer , C.J. , Baum , P. , Hanna , R.W. and Chapman , K.S. 2004 . Gathering faculty teaching evaluations by in‐class and online surveys: their effects on response rates and evaluations . Assessment & Evaluation in Higher Education , 29 ( 5 ) : 611 – 623 .
  • Ehrmann , S. 2004 . “ Increasing Survey Response Rates by ‘Closing the Loop’ from Survey Back to Respondent ” . available online at: http://www.tltgroup.org/resources/Flashlight/Participation.html (accessed 15 March 2006)
  • Godambe , V.P. 1955 . A unified theory of sampling from finite populations . Journal of the Royal Statistical Society , 17 ( 2 ) : 269 – 278 .
  • Goyder , J. 1987 . The silent majority: non‐respondents on sample surveys , Cambridge : Polity Press .
  • Hastie , M. and Palmer , A. . The development of online evaluation instruments to compliment web‐based educational resources . Paper presented at the Third Australian World Wide Web Conference . New South Wales : Lismore .
  • Kidder , L.H. 1981 . Research methods in social relations , New York, Holt : Rinehart & Winston .
  • Kittleson , M. 1995 . Determining effective follow‐up of e‐mail surveys . American Journal of Health Behavior , 21 ( 3 ) : 193 – 196 .
  • McCormack , C. . Reconceptualising student evaluation of teaching: an ethical framework for changing times . Paper presented at the Evaluations and Assessment Conference . November 24–25 , Adelaide.
  • Nair , C.S. , Wayland , C. and Soediro , S. . Evaluating the student experience: a leap into the future . Paper presented at the 2005 Australasian Evaluations Forum: University Learning and Teaching: Evaluating and Enhancing the Experience . November 28–29 . Sydney : UNSW .
  • Neilsen , H.D. , Moos , R.H. and Lee , E.A. 1978 . Response bias in follow‐up studies of college students . Research in Higher Education , 9 : 97 – 113 .
  • Neyman , J. 1934 . On the two different aspects of the representative method: the method of stratified sampling and the method of purposive selection . Journal of the Royal Statistical Society , 97 ( 4 ) : 558 – 625 .
  • Nulty , D.D. 1992 . “ Students’ opinions on students’ opinions ” . In Research and development in higher education: academia under pressure: theory and practice for the 21st century , Edited by: Parer , M.S. Vol. 15 , 498 – 502 . Jamieson, ACT Australia : Higher Education Research and Development Society of Australasia .
  • Ogier , J. . The response rates for online surveys—a hit and miss affair . Paper presented at the 2005 Australasian Evaluations Forum: University Learning and Teaching: Evaluating and Enhancing the Experience . November 28–29 . Sydney : UNSW .
  • Pearson Assessments . 2006 . “ Survey Tracker Plus ” . available online at: http://www.pearsonncs.com/surveytracker/index.htm (accessed 3 May 2006)
  • Quinn , D. 2002 . “ Improving online response rates ” . available online at: http://www.unisanet.unisa.edu.au/sei/website/Online‐respnrates.asp (accessed 15 March 2006)
  • Richardson , J.T.E. 2005 . Instruments for obtaining student feedback: a review of the literature . Assessment & Evaluation in Higher Education , 30 ( 4 ) : 387 – 415 .
  • Salmon , P. , Deasy , T. and Garrigan , B. . What escapes the Net? A statistical comparison of responses from paper and web surveys . Paper presented at the 2004 Evaluation Forum: Communicating Evaluation Outcomes: Issues and Approaches . November 24–25 , Melbourne, Australia.
  • Seal , K.C. and Przasnyski , Z.H. 2001 . Using the world wide web for teaching improvement . Computers and Education , 36 : 33 – 40 .
  • Smith , T.M.F. 1983 . On the validity of inferences from non‐random sample . Journal of the Royal Statistical Society , 146 ( 4 ) : 394 – 403 .
  • Watkins , D. and Hattie , J. 1985 . A longitudinal study of the approaches to learning of Australian tertiary students . Human Learning , 4 : 127 – 141 .
  • Watt , S. , Simpson , C. , McKillop , C. and Nunn , V. 2002 . Electronic course surveys: does automating feedback and reporting give better results? . Assessment & Evaluation in Higher Education , 27 ( 4 ) : 325 – 337 .
  • Zúñiga , R.E. March 2004 . “ Increasing response rates for online surveys—a report from the Flashlight Program’s BeTA Project ” . March , available online at: http://www.tltgroup.org/resources/F‐LIGHT/2004/03‐04.html#BeTA (accessed 15 March 2006)

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.