An efficiency and effectiveness model for international tourist hotels in Taiwan

References

• Banker , R. D. , Charnes , A. and Cooper , W. W. 1984 . Some models for estimating technical and scale efficiencies in data envelopment analysis . Management Science , 3 ( 9 ) : 1078 – 1092 .
   Google Scholar
• Blose , J. E. and Tankersley , W. B. 2005 . Managing service quality using data envelopment analysis . Quality Management Journal , 12 ( 2 ) : 7 – 24 .
   Google Scholar
• Chen , C. P. , Lien , W. J. , Lee , K. T. and Pei , L. 2004 . Risk measuring models for investment portfolios in scenarios – a case study of USA biotech companies stock investment portfolios . Journal of Leader University , 1 ( 2 ) : 31 – 48 .
   Google Scholar
• Charnes , A. , Cooper , W. W. and Rhodes , E. 1978 . Measuring the efficiency of decision making units . European Journal of Operation Research , 2 ( 6 ) : 429 – 444 .
   Web of Science ®Google Scholar
• Chiang , W. E. , Tsai , M. H. and Wang , L. S. 2004 . A DEA evaluation of Taipei hotels . Annals of Tourism Research , 31 ( 3 ) : 712 – 715 .
   Web of Science ®Google Scholar
• Chiu , Y. H. , Jan , C. , Shen , D. B. and Wang , P. C. 2008 . Efficiency and capital adequacy in Taiwan banking: BCC and super-DEA estimation . The Service Industries Journal , 28 ( 4 ) : 479 – 496 .
   Web of Science ®Google Scholar
• Dwayne , A. and Baker , J. L. 2000 . Quality, satisfaction and behavioral intentions . Annals of Tourism Research , 27 ( 3 ) : 785 – 824 .
   Google Scholar
• Ercan , S. J. and Hwan , P. S.C. 2004 . The role of mood on tourism product evaluations . Annals of Tourism Research , 31 ( 3 ) : 517 – 539 .
   Google Scholar
• Farrell , M. J. 1957 . The measurement of productive efficiency . Journal of Royal Statistical Society , 120 ( 3 ) : 253 – 290 .
   Web of Science ®Google Scholar
• Gronroos , C. and Ojasalo , K. 2004 . Service productivity: Towards a conceptualization of the transformation of inputs into economic results in services . Journal of Business Research , 57 ( 4 ) : 414 – 423 .
   Web of Science ®Google Scholar
• Hean , T. K. , Chu , S. F. and Xu , J. 2006 . Efficiency, effectiveness and productivity of marketing in services . European Journal of Operational Research , 170 ( 1 ) : 265 – 276 .
   Google Scholar
• Hit , M. and Mathis , R. L. 1986 . Management: Concepts and effective practice , Saint Paul, MN : West Publishing Company .
   Google Scholar
• Hsieh , L. F. , Lin , L. H. and Lin , Y. Y. 2008 . A service quality measurement architecture for hot spring hotels in Taiwan . Tourism Management , 29 ( 3 ) : 429 – 438 .
   Web of Science ®Google Scholar
• Kano , N. , Seraku , N. and Takahashi , F. T. 1984 . Attractive quality and must-be quality . Journal of Japanese Sociality for Quality Control , 14 ( 2 ) : 39 – 48 .
   Google Scholar
• Karlaftis , M. G. 2004 . A DEA approach for evaluating the efficiency and effectiveness of urban transit systems . European Journal of Operational Research , 152 ( 2 ) : 354 – 364 .
   Web of Science ®Google Scholar
• Liao , Y. C. and Fu , H. P. 2006 . Evaluation of the international tourist hotels operation performance in Taiwan – a VIKOR approach KaoHsiung, , Taiwan Master's thesis at National KaoHsiung First University of Science of Technology
   Google Scholar
• Lin , C. H. , Tseng , K. H. and Jen , W. L. 2005 . Apply VIKOR method to select ERP system . Agriculture and Economics , 34 : 69 – 90 .
   Google Scholar
• Liu , J. , Hu , Q. and Yu , D. 2008 . A weighted rough set based method developed for class imbalance learning . Information Sciences , 178 ( 4 ) : 1235 – 1256 .
   Google Scholar
• Lu , C.-C. and Yum , H. C. 2002 . A systematic approach to performance appraisal – a case study of company R Hsinchu, , Taiwan Master's thesis at National Chiao Tung University
   Google Scholar
• Opricovic , S. 1998 . Multicriteria optimization of civil engineering systems , Faculty of Civil Engineering, Belgrade University .
   Google Scholar
• Opricovic , S. and Tzeng , G. H. 2004 . Compromise solution by MCDM method: A comparative analysis of VIKOR and TOPSIS . European Journal of Operational Research , 156 ( 2 ) : 445 – 455 .
   Web of Science ®Google Scholar
• Peng , K. L. 2005 . The measurement of decision uncertainty by Shannon's entropy . Ming Hsin Journal , 31 : 171 – 181 .
   Google Scholar
• Rousseau , S. 1998 . The scientific wealth of European nation taking effectiveness into account . Scientometrics , 42 ( 19 ) : 75 – 87 .
   Google Scholar
• Shang , J. K. , Hung , W. T. , Lo , C. F. and Wang , F. C. 2008 . Ecommerce and hotel performance: Three-stage DEA analysis . The Service Industries Journal , 28 ( 4 ) : 529 – 540(12) .
   Web of Science ®Google Scholar
• Shannon , C. E. and Weaver , W. 1947 . The mathematical theory of communication , Urbana, IL : The University of Illinois Press .
   Google Scholar
• Tong , L. I. , Chen , C. C. and Wang , C. H. 2007 . Optimization of multi-response processes using the VIKOR method . The International Journal of Advanced Manufacturing Technology , 31 ( 11–12 ) : 1049 – 1057 .
   Web of Science ®Google Scholar
• Wang , T. C. and Hsiao , Y. Y. Apply TOPSIS in operating performance for listed companies . Proceedings of the Information Management Conference . Taipei, Taiwan. Nation Taipei College of Business .
   Google Scholar
• Wang , F. , Hung , W. and Shang , J. 2006 . Measuring pure managerial efficiency of international tourist hotels in Taiwan . The Service Industries Journal , 26 ( 1 ) : 59 – 71 .
   Web of Science ®Google Scholar
• Weng , M. C. and Chen , K. W. 2005 . Fuzzy programming method for deriving weights with interval judgments . Journal of Measurement and Management , 2 ( 2 ) : 121 – 130 .
   Google Scholar