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Volume 30, Issue 13

The Service Industries Journal

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The Service Industries Journal, Volume 30, Issue 13 (2010)

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The Service Industries Journal, Volume 30, Issue 13 (2010)

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Vol 44, 2024 Vol 43, 2023 Vol 42, 2022 Vol 41, 2021 Vol 40, 2020 Vol 39, 2019 Vol 38, 2018 Vol 37, 2017 Vol 36, 2016 Vol 35, 2015 Vol 34, 2014 Vol 33, 2013 Vol 32, 2012 Vol 31, 2011 Volume 30, 2010 Vol 29, 2009 Vol 28, 2008 Vol 27, 2007 Vol 26, 2006 Vol 25, 2005 Vol 24, 2004 Vol 23, 2003 Vol 22, 2002 Vol 21, 2001 Vol 20, 2000 Vol 19, 1999 Vol 18, 1998 Vol 17, 1997 Vol 16, 1996 Vol 15, 1995 Vol 14, 1994 Vol 13, 1993 Vol 12, 1992 Vol 11, 1991 Vol 10, 1990 Vol 9, 1989 Vol 8, 1988 Vol 7, 1987 Vol 6, 1986 Vol 5, 1985 Vol 4, 1984 Vol 3, 1983 Vol 2, 1982 Vol 1, 1981

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Article

Introduction

Domingo Ribeiro Soriano

Pages: 2111-2113

Published online: 04 Nov 2010

First Page PreviewforIntroduction | Full Text | References | PDF (39.2 KB)

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Article

The crisis-resilience of services trade

Ingo Borchert & Aaditya Mattoo

Pages: 2115-2136

Published online: 28 Sep 2010

AbstractforThe crisis-resilience of services trade | Full Text | References | PDF (893.8 KB)

732 Views
45 CrossRef citations
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Article

Assessing primary healthcare services quality in Spain: managers vs. patients perceptions

Francisco J. Miranda, Antonio Chamorro, Luis R. Murillo & Juan Vega

Pages: 2137-2149

Published online: 21 Sep 2010

AbstractforAssessing primary healthcare services quality in Spain: managers vs. patients perceptions | Full Text | References | PDF (86 KB)

410 Views
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Article

Client influence and advertising standardization: a survey of ad agencies

David Waller, Alan T Shao & Yeqing Bao

Pages: 2151-2161

Published online: 10 Aug 2010

AbstractforClient influence and advertising standardization: a survey of ad agencies | Full Text | References | PDF (80.7 KB)

387 Views
6 CrossRef citations
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Article

Operations in banking: the service quality and effects on satisfaction and loyalty

José Ángel Miguel-Dávila, Laura Cabeza-García, Laura Valdunciel & Marcela Flórez

Pages: 2163-2182

Published online: 02 Nov 2010

AbstractforOperations in banking: the service quality and effects on satisfaction and loyalty | Full Text | References | PDF (278.2 KB)

881 Views
26 CrossRef citations
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Article

An efficiency and effectiveness model for international tourist hotels in Taiwan

Ling-Feng Hsieh, Li-Hsin Wang, Yi-Chen Huang & Angel Chen

Pages: 2183-2199

Published online: 04 Sep 2010

AbstractforAn efficiency and effectiveness model for international tourist hotels in Taiwan | Full Text | References | PDF (174.6 KB)

320 Views
16 CrossRef citations
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Article

Sustainability and tourism development in three Italian destinations: stakeholders' opinions and behaviours

Immacolata Vellecco & Alessandra Mancino

Pages: 2201-2223

Published online: 22 Sep 2010

AbstractforSustainability and tourism development in three Italian destinations: stakeholders' opinions and behaviours | Full Text | References | PDF (168.2 KB)

1122 Views
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Article

Fernando Merino & Diego R. Rodríguez

Pages: 2225-2237

Published online: 20 May 2010

240 Views
4 CrossRef citations
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Article

Evaluation of business processes using probability-driven activity-based costing

Mark Thomas Stelling, Rajkumar Roy, Ashutosh Tiwari & Basim Majeed

Pages: 2239-2260

Published online: 29 Sep 2010

AbstractforEvaluation of business processes using probability-driven activity-based costing | Full Text | References | PDF (446.2 KB)

356 Views
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Article

Fighting churn with rate plan right-sizing: a customer retention strategy for the wireless telecommunications industry

Ken Kwong-Kay Wong

Pages: 2261-2271

Published online: 04 Sep 2010

AbstractforFighting churn with rate plan right-sizing: a customer retention strategy for the wireless telecommunications industry | Full Text | References | PDF (200.3 KB)

902 Views
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Article

The link between intraday signals and call warrant mispricing

Yueh-Neng Lin, Shih-Kuo Yeh, Shih-Ching Chuan & Steven J. Jordan

Pages: 2273-2288

Published online: 23 Sep 2010

AbstractforThe link between intraday signals and call warrant mispricing | Full Text | References | PDF (159.7 KB)

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