58
Views
0
CrossRef citations to date
0
Altmetric
Original Articles

Introduction

Pages 657-660 | Published online: 16 Feb 2011

References

  • Abreu , M. , Grinevich , V. , Kitson , M. and Savona , M. 2010 . Policies to enhance the ‘hidden innovation’ in services: Evidence and lessons from the UK . The Service Industries Journal , 30 ( 1 ) : 99 – 118 .
  • Altinay , L. and Okumus , F. 2010 . Franchise partner selection decision making . The Service Industries Journal , 30 ( 6 ) : 929 – 946 .
  • Amara , N. , Landry , R. and Doloreux , D. 2009 . Patterns of innovation in knowledge-intensive business services . The Service Industries Journal , 29 ( 4 ) : 407 – 430 .
  • Bravo , R. , Montaner , T. and Pina , J. M. 2010 . Corporate brand image in retail banking: Development and validation of a scale . The Service Industries Journal , 30 ( 8 ) : 1199 – 1218 .
  • Brewster , Z. W. and Mallinson , C. 2009 . Racial differences in restaurant tipping: A labour process perspective . The Service Industries Journal , 29 ( 8 ) : 1053 – 1075 .
  • Brown , M. and Whysall , P. 2010 . Performance, reputation, and social responsibility in the UK's financial services: A post-‘credit crunch’ interpretation . The Service Industries Journal , 30 ( 12 ) : 1991 – 2006 .
  • Cameran , M. , Moizer , P. and Pettinicchio , A. 2010 . Customer satisfaction, corporate image, and service quality in professional services . Service Industries Journal , 30 ( 3 ) : 421 – 435 .
  • Chen , S. H. 2009 . Establishment of a performance-evaluation model for service quality in the banking industry . The Service Industries Journal , 29 ( 2 ) : 235 – 247 .
  • Chen , Y. C. , Shen , Y. C. and Liao , S. 2009 . An integrated model of customer loyalty: An empirical examination in retailing practice . Service Industries Journal , 29 ( 3 ) : 267 – 280 .
  • Coelho , F. J. , Augusto , M. G. , Coelho , A. F. and Moura , P. 2010 . Climate perceptions and the customer orientation of frontline service employees . The Service Industries Journal , 30 ( 8 ) : 1343 – 1357 .
  • Di , E. , Huang , C. J. , Chen , I. H. and Yu , T. C. 2010 . Organisational justice and customer citizenship behaviour of retail industries . The Service Industries Journal , 30 ( 11 ) : 1919 – 1934 .
  • Fan , Y. M. and Ku , E. 2010 . Customer focus, service process fit and customer relationship management profitability: The effect of knowledge sharing . The Service Industries Journal , 30 ( 2 ) : 203 – 223 .
  • Hsu , F. M. , Chen , T. Y. and Wang , S. 2010 . The role of customer values in accepting information technologies in the public information service sector . The Service Industries Journal , 30 ( 7 ) : 1097 – 1111 .
  • Hsueh , J. T. , Lin , N. P. and Li , H. C. 2010 . The effects of network embeddedness on service innovation performance . The Service Industries Journal , 30 ( 10 ) : 1723 – 1736 .
  • Hu , H. H. , Kandampully , J. and Juwaheer , T. D. 2009 . Relationships and impacts of service quality, perceived value, customer satisfaction, and image: An empirical study . The Service Industries Journal , 29 ( 2 ) : 111 – 125 .
  • Ilmakunnas , P. and Ilmakunnas , S. 2010 . Work force ageing and expanding service sector: A double burden on productivity? . The Service Industries Journal , 30 ( 12 ) : 2093 – 2110 .
  • Lee , R. , Murphy , J. and Swilley , E. 2009 . The moderating influence of hedonic consumption in an extended theory of planned behaviour . The Service Industries Journal , 29 ( 4 ) : 539 – 555 .
  • Li , J. G. , Kim , J. O. and Lee , S. Y. 2009 . An empirical examination of perceived retail crowding, emotions, and retail outcomes . The Service Industries Journal , 29 ( 5 ) : 635 – 652 .
  • Lin , P. C. , Chen , C. C. and Song , M. H. 2009 . Price dispersion of online air tickets for short distance international routes . The Service Industries Journal , 29 ( 11 ) : 1597 – 1613 .
  • Lin , L. and Huang , C. Y. 2009 . Optimal size of the financial services industry in Taiwan: A new DEA-option-based merger simulation approach . The Service Industries Journal , 29 ( 4 ) : 523 – 537 .
  • Lin , N. H. , Tseng , W. C. , Hung , Y. C. and Yen , D. C. 2009 . Making customer relationship management work: Evidence from the banking industry in Taiwan . The Service Industries Journal , 29 ( 9 ) : 1183 – 1197 .
  • Nunes , P. J. , Serrasqueiro , Z. M. and Sequeira , T. N. 2009 . Profitability in Portuguese service industries: A panel data approach . The Service Industries Journal , 29 ( 5 ) : 693 – 707 .
  • Rhee , S. K. and Rha , J. Y. 2009 . Public service quality and customer satisfaction: Exploring the attributes of service quality in the public sector . The Service Industries Journal , 29 ( 11 ) : 1491 – 1512 .
  • Ripolles , M. , Blesa , A. and Roig , S. 2010 . The influence of innovation orientation on the internationalisation of SMEs in the service sector . The Service Industries Journal , 30 ( 5 ) : 777 – 791 .
  • Shang , S. S. and Lin , S. F. 2010 . People-driven processes in customer relationship management . The Service Industries Journal , 30 ( 14 ) : 2441 – 2456 .
  • Sufian , F. 2009 . Sources of TFP growth in the Malaysian Islamic banking sector . The Service Industries Journal , 29 ( 9 ) : 1273 – 1291 .
  • Sun , P. C. and Lin , C. M. 2010 . Building customer trust and loyalty: An empirical study in a retailing context . The Service Industries Journal , 30 ( 9 ) : 1439 – 1455 .
  • Sundbo , J. 2009 . Innovation in the experience economy: A taxonomy of innovation organisations . The Service Industries Journal , 29 ( 4 ) : 431 – 455 .
  • Talaulicar , T. 2009 . Global retailers and their corporate codes of ethics: The case of Wal-Mart in Germany . The Service Industries Journal , 29 ( 1 ) : 47 – 58 .
  • Toivonen , M. and Tuominen , T. 2009 . Emergence of innovations in services . The Service Industries Journal , 29 ( 7 ) : 887 – 902 .
  • Vence , X. and Trigo , A. 2009 . Diversity of innovation patterns in services . The Service Industries Journal , 29 ( 12 ) : 1635 – 1657 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.