References
- Abreu , M. , Grinevich , V. , Kitson , M. and Savona , M. 2010 . Policies to enhance the ‘hidden innovation’ in services: Evidence and lessons from the UK . The Service Industries Journal , 30 ( 1 ) : 99 – 118 .
- Cameran , M. , Moizer , P. and Pettinicchio , A. 2010 . Customer satisfaction, corporate image, and service quality in professional services . The Service Industries Journal , 30 ( 3 ) : 421 – 435 .
- Chamberlin , T. , Doutriaux , J. and Hector , J. 2010 . Business success factors and innovation in Canadian service sectors: An initial investigation of inter-sectoral differences . The Service Industries Journal , 30 ( 2 ) : 225 – 246 .
- Chien , S. H. and Chen , J. J. 2010 . Supplier involvement and customer involvement effect on new product development success in the financial service industry . The Service Industries Journal , 30 ( 2 ) : 185 – 201 .
- Ha , H. Y. and John , J. 2010 . Role of customer orientation in an integrative model of brand loyalty in services . The Service Industries Journal , 30 ( 7 ) : 1025 – 1046 .
- Hsieh , M. F. , Shen , C. H. and Lee , J. S. 2010 . Factors influencing the foreign entry mode of Asian and Latin-American banks . The Service Industries Journal , 30 ( 14 ) : 2351 – 2365 .
- Hsueh , J. T. , Lin , N. P. and Li , H. C. 2010 . The effects of network embeddedness on service innovation performance . The Service Industries Journal , 30 ( 10 ) : 1723 – 1736 .
- Hu , H. H. , Kandampully , J. and Juwaheer , T. D. 2009 . Relationships and impacts of service quality, perceived value, customer satisfaction, and image: An empirical study . The Service Industries Journal , 29 ( 2 ) : 111 – 125 .
- Ismail , A. , Davidson , I. and Frank , R. 2009 . Operating performance of European bank mergers . The Service Industries Journal , 29 ( 3 ) : 345 – 366 .
- Kim , W. , Ok , C. and Gwinner , K. P. 2010 . The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships . The Service Industries Journal , 30 ( 7 ) : 1139 – 1157 .
- Mariotti , S. and Piscitello , L. 2010 . International growth of banks: From competence-exploiting to competence-enhancing strategies? . The Service Industries Journal , 30 ( 7 ) : 1007 – 1024 .
- Martinez-Gomez , V. , Baviera-Puig , A. and Mas-Verdú , F. 2010 . Innovation policy, services and internationalisation: The role of technology centres . The Service Industries Journal , 30 ( 1 ) : 43 – 54 .
- Nadiri , H. , Kandampully , J. and Hussain , K. 2009 . Zone of tolerance for banks: A diagnostic model of service quality . The Service Industries Journal , 29 ( 11 ) : 1547 – 1564 .
- Peris Bonet , F. J. , Peris-Ortiz , M. and Gil-Pechuan , I. 2010 . Integrating transaction cost economics and the resource-based view in services and innovation . The Service Industries Journal , 30 ( 5 ) : 701 – 712 .
- Ripolles , M. , Blesa , A. and Roig , S. 2010 . The influence of innovation orientation on the internationalisation of SMEs in the service sector . The Service Industries Journal , 30 ( 5 ) : 777 – 791 .
- Romero-Martínez , A. M. , Ortiz-de-Urbina-Criado , M. and Ribeiro Soriano , D. 2010 . Evaluating European Union support for innovation in Spanish small and medium enterprises . The Service Industries Journal , 30 ( 5 ) : 671 – 683 .
- Rubalcaba , L. , Gallego , J. and Den Hertog , P. 2010 . The case of market and system failures in services innovation . The Service Industries Journal , 30 ( 4 ) : 549 – 566 .
- Toivonen , M. and Tuominen , T. 2009 . Emergence of innovations in services . The Service Industries Journal , 29 ( 7 ) : 887 – 902 .
- Vence , X. and Trigo , A. 2009 . Diversity of innovation patterns in services . The Service Industries Journal , 29 ( 12 ) : 1635 – 1657 .
- Young , C. S. , Su , H. Y. , Fang , S. C. and Fang , S. R. 2009 . Cross-country comparison of intellectual capital performance of commercial banks in Asian economies . The Service Industries Journal , 29 ( 11 ) : 1565 – 1579 .