Co-production of service innovations through dynamic capability enhancement

References

• Agarwal, R., & Selen, W. (2009). Dynamic capability building in service value networks for achieving service innovation. Decision Sciences, 40(3), 431–475. doi: 10.1111/j.1540-5915.2009.00236.x
   Web of Science ®Google Scholar
• Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology, 63(1), 1–18. doi: 10.1111/j.2044-8325.1990.tb00506.x
   Web of Science ®Google Scholar
• Andrews, J. C., Netemeyer, R., Burton, S., Moberg, P., & Christainsen, A. (2004, July). Understanding adolescent intentions to smoke: An examination of relationships among social influences, prior trial behaviors, and antitobacco campaign advertising. Journal of Marketing, 68, 110–123. doi: 10.1509/jmkg.68.3.110.34767
   Web of Science ®Google Scholar
• Augier, M., & Teece, D. J. (2009). Dynamic capabilities and the role of managers in business strategy and economic performance. Organization Science, 20(2), 410–421. doi: 10.1287/orsc.1090.0424
   Web of Science ®Google Scholar
• Auh, S., Bell, S. J., McLeod, C. S., & Shih, E. (2007). Co-production and customers loyalty in financial services. Journal of Retailing, 83(3), 359–370. doi: 10.1016/j.jretai.2007.03.001
   Web of Science ®Google Scholar
• Avlonitis, G. J., Papastathopoulou, P. G., & Gounaris, S. P. (2001). An empirically-based typology of product innovativeness for new financial services: Success and failure scenarios. Journal of Product Innovation Management, 18(5), 324–342. doi: 10.1016/S0737-6782(01)00102-3
   Web of Science ®Google Scholar
• Beltencourt, L., Ostrom, A., Brown, S., & Roundtree, R. (2002). Client co-production in knowledge-intensive business services. California Management Review, 44(4), 100–128. doi: 10.2307/41166145
   Web of Science ®Google Scholar
• Bendapudi, N., & Leone, R. P. (2003). Psychological implications of customer participation in co-production. Journal of Marketing, 67(1), 14–28. doi: 10.1509/jmkg.67.1.14.18592
   Web of Science ®Google Scholar
• Berry, L. L., Shankar, V., Parish, J. T., Cadwallader, S., & Dotzel, T. (2006). Creating new markets through service innovation. Sloan Management Review, 47(2), 56–63.
   Google Scholar
• Bettencourt, L. A., Ostrom, A. L., Brown, S. W., & Roundtree, R. I. (2002). Client co-production in knowledge-intensive business services. California Management Review, 44(4), 100–128. doi: 10.2307/41166145
   Web of Science ®Google Scholar
• Borgatti, S. P., & Cross, R. (2003). A relational view of information seeking and learning in social networks. Management Science, 49(4), 432–445. doi: 10.1287/mnsc.49.4.432.14428
   Web of Science ®Google Scholar
• Bovaird, T. (2007). Beyond engagement and participation: User and community coproduction of public services. Public Administration Review, 67(5), 846–860. doi: 10.1111/j.1540-6210.2007.00773.x
   Web of Science ®Google Scholar
• Cadogan, J., Kuivalainen, O., & Sundqvist, S. (2009). Export market-oriented behavior and export performance: Quadratic and moderating effects under differing degrees of market dynamism and internationalization. Journal of International Marketing, 17(4), 71–89. doi: 10.1509/jimk.17.4.71
   Web of Science ®Google Scholar
• Chathoth, P., Altinay, L., Harrington, R. J., Okumus, F., & Chan, E. S. (2012). Co-production versus co-creation: A process based continuum in the hotel service context. International Journal of Hospitality Management, 32(1), 11–20.
   Google Scholar
• Chen, J. S., Tsou, H. T., & Ching, R. K. (2011). Co-production and its effects on service innovation. Industrial Marketing Management, 40(8), 1331–1346. doi: 10.1016/j.indmarman.2011.03.001
   Web of Science ®Google Scholar
• Chin, W. W., Marcolin, B. L., & Newsted, P. R. (2003). A partial least squares latent variable modeling approach for measuring interaction effects: Results from a Monte Carlo simulation and an electronic-mail emotion/adoption study. Information Systems Research, 14(2), 198–217. doi: 10.1287/isre.14.2.189.16018
   Web of Science ®Google Scholar
• Churchill, G. (1979, February). A paradigm for developing better measures of marketing constructs. Journal of Marketing Research, 16, 64–73. doi: 10.2307/3150876
   Web of Science ®Google Scholar
• Dabholkar, P. (1990). How to improve perceived service quality by improving customer participation. Academy of Marketing Science, 13, 483–487.
   Google Scholar
• Den Hertog, P. (2000). Knowledge-intensive business services as co-producers of innovation. International Journal of Innovation Management, 4(4), 491–528. doi: 10.1142/S136391960000024X
   Google Scholar
• Den Hertog, P., Van der Aa, W., & de Jong, M. W. (2010). Capabilities for managing service innovation: Towards a conceptual framework. Journal of Service Management, 21(4), 490–514. doi: 10.1108/09564231011066123
   Web of Science ®Google Scholar
• De Jong, J. P., & Freel, M. (2010). Absorptive capacity and the reach of collaboration in high technology small firms. Research Policy, 39(1), 47–54. doi: 10.1016/j.respol.2009.10.003
   Web of Science ®Google Scholar
• Deshpandé, R., Farley, J. U., & Webster, F., Jr. (1993). Corporate culture, customer orientation, and innovativeness in Japanese firms: A quadrad analysis. Journal of Marketing, 57(1), 23–37. doi: 10.2307/1252055
   Web of Science ®Google Scholar
• Dyer, J. H., & Singh, H. (1998). The relational view: Cooperative strategy and source of interorganizational competitive advantage. Academy of Management Review, 23(4), 660–679.
   Web of Science ®Google Scholar
• Eisenhardt, K. M., & Martin, J. A. (2000). Dynamic capabilities: What are they? Strategic Management Journal, 21(10–11), 1105–1121. doi: 10.1002/1097-0266(200010/11)21:10/11<1105::AID-SMJ133>3.0.CO;2-E
   Web of Science ®Google Scholar
• Ettlie, J. E., & Rosenthal, S. R. (2011). Service versus manufacturing innovation. Journal of Product Innovation Management, 28(2), 285–299. doi: 10.1111/j.1540-5885.2011.00797.x
   Web of Science ®Google Scholar
• Faems, D., Van Looy, B., & Debackere, K. (2005). Interorganizational collaboration and innovation: Toward a portfolio approach. Journal of Product Innovation Management, 22(3), 238–250. doi: 10.1111/j.0737-6782.2005.00120.x
   Web of Science ®Google Scholar
• Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, 18(1), 39–50. doi: 10.2307/3151312
   Web of Science ®Google Scholar
• Gatignon, H., & Xuereb, J. (1997). Strategic orientation of the firm and new product performance. Journal of Marketing Research, 34(1), 77–90. doi: 10.2307/3152066
   Web of Science ®Google Scholar
• Gruen, T. W., & Hofstetter, J. S. (2010). The relationship marketing view of the customer and the service dominant logic perspective. Journal of Business Market Management, 4(4), 231–245. doi: 10.1007/s12087-010-0043-3
   Google Scholar
• Heskett, J. L., Jones, T. O., Loveman, G. W., Sasser, W. E., & Schlesinger, L. A. (2008). Putting the service-profit chain to work. Harvard Business Review, 72(2), 164–174.
   Google Scholar
• Hinnant, C. C., & O'Looney, J. A. (2003). Examining pre-adoption interest in online innovations: An exploratory study of e-service personalization in the public sector. IEEE Transactions on Engineering Management, 50(4), 436–447. doi: 10.1109/TEM.2003.820133
   Web of Science ®Google Scholar
• Hunt, D. M., Geiger-Oneto, S., & Varca, P. E. (2012). Satisfaction in the context of customer co-production: A behavioral involvement perspective. Journal of Consumer Behavior, 11(5), 347–356. doi: 10.1002/cb.1370
   Web of Science ®Google Scholar
• Jaworski, B. J., & Kohli, A. K. (1993). Market orientation: Antecedent and consequences. Journal of Marketing, 57(3), 53–70. doi: 10.2307/1251854
   Web of Science ®Google Scholar
• Kim, W. C., & Mauborgne, R. (1998). Procedural justice, strategic decision making, and the knowledge economy. Strategic Management Journal, 19(4), 323–338. doi: 10.1002/(SICI)1097-0266(199804)19:4<323::AID-SMJ976>3.0.CO;2-F
   Web of Science ®Google Scholar
• Landry, R., Amara, N., & Doloreux, D. (2012). Knowledge-exchange strategies between KIBS firms and their clients. The Service Industries Journal, 32(2), 291–320. doi: 10.1080/02642069.2010.529131
   Web of Science ®Google Scholar
• Lehrer, M., Ordanini, A., DeFillippi, R., & Miozzo, M. (2012). Challenging the orthodoxy of value co-creation theory: A contingent view of co-production in design-intensive business services. European Management Journal, 30(6), 499–509. doi: 10.1016/j.emj.2012.07.006
   Web of Science ®Google Scholar
• Li, H., Bingham, B. J., & Umphress, E. E. (2007). Fairness from the top: Perceived procedural justice and collaborative problem solving in new product development. Organization Science, 18(2), 200–216. doi: 10.1287/orsc.1060.0231
   Web of Science ®Google Scholar
• Lovelock, C. H., & Young, R. F. (1979). Look to consumers to increase productivity. Harvard Business Review, 57(3), 168–178.
   Web of Science ®Google Scholar
• Lukas, B. A., & Ferrell, O. C. (2000). The effect of market orientation on product innovation. Journal of the Academy of Marketing Science, 28(2), 239–247. doi: 10.1177/0092070300282005
   Web of Science ®Google Scholar
• Muller, E., & Doloreux, D. (2009). What we should know about knowledge-intensive business services. Technology in Society, 31(1), 64–72. doi: 10.1016/j.techsoc.2008.10.001
   Google Scholar
• North American Industry Classification System. (2014). Retrieved October 2, 2014, from http://www.census.gov/eos/www/naics/
   Google Scholar
• Olson, G. M., Malone, T. W., & Smith, J. B. (Eds.). (2013). Coordination theory and collaboration technology. Hove: Psychology Press.
   Google Scholar
• Santos-Vijande, M. L., González-Mieres, C., & López-Sánchez, J. Á. (2013). An assessment of innovativeness in KIBS: Implications on KIBS co-creation culture, innovation capability, and performance. Journal of Business & Industrial Marketing, 28(2), 86–102. doi: 10.1108/08858621311295236
   Web of Science ®Google Scholar
• Skjølsvik, T., Løwendahl, B. R., Kvålshaugen, R., & Fosstenløkken, S. M. (2007). Choosing to learn and learning to choose. California Management Review, 49(3), 110–128. doi: 10.2307/41166397
   Web of Science ®Google Scholar
• Teece, D. J. (2007). Explicating dynamic capabilities: The nature and microfoundations of (sustainable) enterprise performance. Strategic Management Journal, 28(13), 1319–1350. doi: 10.1002/smj.640
   Web of Science ®Google Scholar
• Teece, D. J., Pisano, G., & Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18(7), 509–533. doi: 10.1002/(SICI)1097-0266(199708)18:7<509::AID-SMJ882>3.0.CO;2-Z
   Web of Science ®Google Scholar
• Vargo, S., & Lusch, R. (2004, January). Evolving to a new dominant logic for marketing. Journal of Marketing, 68, 1–17. doi: 10.1509/jmkg.68.1.1.24036
   Web of Science ®Google Scholar
• Von Hippel, E. (1986). Lead users: A source of novel product concepts. Management Science, 32(7), 791–805. doi: 10.1287/mnsc.32.7.791
   Web of Science ®Google Scholar
• Von Hippel, E. (2005). Democratizing innovation. Cambridge: MIT Press.
   Google Scholar
• Voorberg, W. H., Bekkers, V. J. J. M., & Tummers, L. G. (2014). A systematic review of co-creation and co-production: Embarking on the social innovation journey. Article accepted for publication in Public Management Review.
   Google Scholar
• Wong, P. K., & He, Z. L. (2005). A comparative study of innovation behaviour in Singapore's KIBS and manufacturing firms. The Service Industries Journal, 25(1), 23–42. doi: 10.1080/0264206042000302397
   Web of Science ®Google Scholar
• Yam, R., Lo, W., Tang, E. P., & Lau, A. K. (2011). Analysis of sources of innovation, technological innovation capabilities, and performance: An empirical study of Hong Kong manufacturing industries. Research Policy, 40(3), 391–402. doi: 10.1016/j.respol.2010.10.013
   Web of Science ®Google Scholar
• Yilmaz, C., & Hunt, S. D. (2001). Salesperson cooperation: The influence of relational, task, organizational, and personal factors. Journal of the Academy of Marketing Science, 29(4), 335–357. doi: 10.1177/03079450094207
   Web of Science ®Google Scholar
• Zhou, Z. K., Yim, C. K., & Tse, D. K. (2005, April). The effects of strategic orientations on technology- and market-based breakthrough innovations. Journal of Marketing, 69, 42–60. doi: 10.1509/jmkg.69.2.42.60756
   Web of Science ®Google Scholar