An intersectionality framework for transformative services research

References

• Acevedo-Garcia, D., Lochner, K. A., Osypuk, T. L., & Subramanian, S. V. (2003). Future directions in residential segregation and health research: A multilevel approach. American Journal of Public Health, 93(2), 215–221. doi: 10.2105/AJPH.93.2.215
   PubMed Web of Science ®Google Scholar
• Adkins, N. R., & Corus, C. (2009). Health literacy for improved health outcomes: Effective capital in the marketplace. Journal of Consumer Affairs, 43(2), 199–222. doi: 10.1111/j.1745-6606.2009.01137.x
   Web of Science ®Google Scholar
• Adkins, N., & Ozanne, J. L. (2005). The Low literate consumer. Journal of Consumer Research, 32(1), 93–105. doi: 10.1086/429603
   Web of Science ®Google Scholar
• Anderson, L., Ostrom, A. L., Corus, C., Fisk, R. P., Gallan, A. S., Giraldo, M., … Williams, J. D. (2013). Transformative service research: An agenda for the future. Journal of Business Research, 66(8), 1203–1210. doi: 10.1016/j.jbusres.2012.08.013
   Web of Science ®Google Scholar
• Balsa, A. I., & McGuire, T. G. (2001). Statistical discrimination in health care. Journal of Health Economics, 20(6), 881–907. doi: 10.1016/S0167-6296(01)00101-1
   PubMed Web of Science ®Google Scholar
• Bent-Goodley, T. B. (2007). Health disparities and violence against women: Why and how cultural and societal influences matter. Trauma, Violence, Abuse, 8(2), 90–104. doi: 10.1177/1524838007301160
   PubMed Web of Science ®Google Scholar
• Berdahl, J. L. & Moore, C. (2006). Workplace harassment: Double jeopardy for minority women. Journal of Applied Psychology, 91(2), 426–436. doi: 10.1037/0021-9010.91.2.426
   PubMed Web of Science ®Google Scholar
• Berry, L. L., & Bendapudi, N. (2007). Health care a fertile field for service research. Journal of Service Research, 10(2), 111–122. doi: 10.1177/1094670507306682
   Web of Science ®Google Scholar
• Bitner, M. J., Booms, B. H., & Mohr, L. A. (1994). Critical service encounters: The employee's viewpoint. The Journal of Marketing, 58(4), 95–106. doi: 10.2307/1251919
   Web of Science ®Google Scholar
• Bitner, M. J., Booms, B. H., & Tetreault, M. S. (1990). The service encounter: Diagnosing favorable and unfavorable incidents. Journal of Marketing, 54(1), 71–84. doi: 10.2307/1252174
   Web of Science ®Google Scholar
• Browne, I., Tigges, L., & Press, J. (2001). Inequality through labor markets, firms, and families: The intersection of gender and race-ethnicity across three cities. In Alice O'Connor, Chris Tilly, & Lawrence Bobo (Eds.), Urban inequality: Evidence from four cities (pp. 372–406). New York, NY: Russell Sage Foundation.
   Google Scholar
• Burgess, D., van Ryn, M., Dovidio, J., & Saha, S. (2007). Reducing racial bias among health care providers: Lessons from social-cognitive psychology. Journal of General Internal Medicine, 22(6), 882–887. doi: 10.1007/s11606-007-0160-1
   PubMed Web of Science ®Google Scholar
• Burman, E. (2003). From difference to intersectionality: Challenges and resources. European Journal of Psychotherapy & Counseling, 6(4), 293–308. doi: 10.1080/3642530410001665904
   Google Scholar
• Chavez, L. (2008). The Latino threat: Constructing immigrants, citizens, and the nation. Stanford, CA: Stanford University Press.
   Google Scholar
• Choo, H. Y., & Ferree, M. M. (2010). Practicing intersectionality in sociological research: A critical analysis of inclusions, interactions, and institutions in the study of inequalities. Sociological Theory, 28(2), 129–149. doi: 10.1111/j.1467-9558.2010.01370.x
   Web of Science ®Google Scholar
• Cole, E. R. (2009). Intersectionality and research in psychology. American Psychologist, 64(3), 170–180. doi: 10.1037/a0014564
   PubMed Web of Science ®Google Scholar
• Collins, P. (2000). Black feminist thought: Knowledge, consciousness, and the politics of empowerment. New York, NY: Routledge.
   Google Scholar
• Craig-Taylor, P. (2008). Lifting the veil: The intersectionality of ethics, culture, and gender bias in domestic violence cases. Rutgers Law Record, 32(31), 31–63.
   Google Scholar
• Crenshaw, K. W. (1989). Demarginalizing the intersection of race and Sex: A black feminist critique of antidiscrimination doctrine, feminist theory, and anti-racist politics. University of Chicago Legal Forum, 139–167.
   Google Scholar
• Crenshaw, K. W. (1991). Mapping the margins: Intersectionality, identity politics, and violence against women of color. Stanford Law Review, 43(6), 1241–1299. doi: 10.2307/1229039
   Google Scholar
• Crockett, D., Anderson, L., Bone, S. A., Roy, A., Wang, J. J., & Coble, G. (2011). Immigration, culture, and ethnicity in transformative consumer research. Journal of Public Policy and Marketing, 30(1), 47–54. doi: 10.1509/jppm.30.1.47
   Web of Science ®Google Scholar
• Crockett, D., Grier, S. A., Williams, J. A., Levy, S., & Holt, D. (2003). Coping with marketplace discrimination: An exploration of the experiences of black Men. Academy of Marketing Science Review, 4, 1–21.
   Google Scholar
• Daniels, J., Crum, M., Ramaswamy, M., & Freudenberg, Nicholas. (2011). Creating REAL MEN: Description of an intervention to reduce drug Use, HIV risk, and rearrest among young Men returning to urban communities from jail. Health Promotion Practice, 12(1), 44–54. doi: 10.1177/1524839909331910
   PubMedGoogle Scholar
• Davis, K. (2008). Intersectionality as buzzword: A sociology of science perspective on what makes a feminist theory successful. Feminist Theory, 9(1), 67–85. doi: 10.1177/1464700108086364
   Web of Science ®Google Scholar
• Dynan, L. (2009). The contribution of economists to understanding racial health disparities in the US. Atlantic Economic Journal, 37(3), 213–223. doi: 10.1007/s11293-009-9180-z
   Google Scholar
• Finch, B. K., Kolody, B., & Vega, W. A. (2000). Perceived discrimination and depression among Mexican-origin adults in California. Journal of Health and Social Behavior, 41(3), 295–313. doi: 10.2307/2676322
   PubMed Web of Science ®Google Scholar
• Franzak, F. J., Smith, T. J., & Desch, C. E. (1995). Marketing cancer care to rural residents. Journal of Public Policy & Marketing, 14(1), 76–82.
   Web of Science ®Google Scholar
• Gee, G. C., & Ford, C. L. (2011). Structural racism and health inequalities. Du Bois Review: Social Science Research on Race, 8(1), 115–132. doi: 10.1017/S1742058X11000130
   PubMed Web of Science ®Google Scholar
• Gee, G. C., Ro, A., Shariff-Marco, S., & Chae, D. (2009). Racial discrimination and health Among Asian Americans: Evidence, assessment, and directions for future research. Epidemiologic Reviews, 31(1), 130–151. doi: 10.1093/epirev/mxp009
   PubMed Web of Science ®Google Scholar
• Gochfeld, M. (2010). Sex-Gender research sensitivity and healthcare disparities. Journal of Women's Health, 19(2), 189–194. doi: 10.1089/jwh.2009.1632
   PubMed Web of Science ®Google Scholar
• Gopaldas, A. (2013). Intersectionality 101. Journal of Public Policy & Marketing, 32 (Spring), 90–94. doi: 10.1509/jppm.12.044
   Web of Science ®Google Scholar
• Gopaldas, A. & Fischer, E. (2012). Beyond gender: Intersectionality, culture, and consumer behavior. In C. C. Otnes & L. Linda Tuncay Zayer (Eds.), Gender, culture, and consumer behavior (pp. 393–410). New York, NY: Routledge.
   Google Scholar
• Hankivsky, O. (2012). Women's health, men's health, and gender and health: Implications of intersectionality. Social Science & Medicine, 74(11), 1712–1720. doi: 10.1016/j.socscimed.2011.11.029
   PubMed Web of Science ®Google Scholar
• Hankivsky, O., & Christoffersen, A. (2008). Intersectionality and the determinants of health: A Canadian perspective. Critical Public Health, 18(3), 271–283. doi: 10.1080/09581590802294296
   Google Scholar
• Hankivsky, O., Cormier, R., & De Merich, D. (2009). Intersectionality: Moving women's health research and policy forward, Vancouver: Women's Health Research Network.
   Google Scholar
• Hankivsky, O., Reid, C., Cormier, R., Varcoe, C., Clark, N., Benoit, C., & Brotman, S. (2010). Exploring the promises of intersectionality for advancing women's health research. International Journal for Equity in Health, 9(5), 1–15.
   PubMed Web of Science ®Google Scholar
• Hill, R. P., & Stamey, M. (1990). The homeless in America: An examination of possessions and consumption behaviors. Journal of Consumer Research, 17(3), 303–321. doi: 10.1086/208559
   Web of Science ®Google Scholar
• Hill, R. P., & Stephens, D. L. (1997). Impoverished consumers and consumer behavior: The case of AFDC mothers. Journal of Macromarketing, 17(2), 32–48. doi: 10.1177/027614679701700204
   Google Scholar
• Johnson, M. J., Jackson, N. C., Arnette, K., & Koffman, S. D. (2005). Gay and lesbian perceptions of discrimination in retirement care facilities. Journal of Homosexuality, 49(2), 83–102. doi: 10.1300/J082v49n02_05
   PubMed Web of Science ®Google Scholar
• Josephson, J. (2002). The intersectionality of domestic violence and welfare in the lives of poor women. Journal of Poverty, 6(1), 1–20. doi: 10.1300/J134v06n01_01
   Google Scholar
• Kabeer, N. (2011). MDGs, social justice and the challenge of intersecting inequalities. Centre for Development Policy and Research, 3. Retrieved from https://www.soas.ac.uk/cdpr/publications/pb/file66938.pdf
   Google Scholar
• Kates, S. M. (2002). The protean quality of subcultural consumption: An ethnographic account of Gay consumers. Journal of Consumer Research, 29(3), 383–399. doi: 10.1086/344427
   Web of Science ®Google Scholar
• Krieger, N. (1999). Embodying inequality: A review of concepts, measures, and methods for studying health consequences of discrimination. International Journal of Health Services, 29(2), 295–352. doi: 10.2190/M11W-VWXE-KQM9-G97Q
   PubMed Web of Science ®Google Scholar
• Kutner, M., Greenberg, E., Jin, Y., & Paulsen, C. (2006). The health literacy of America's adults: Results from the 2003 national assessment of adult literacy (NCES 2006–483). Washington, DC: U.S. Department of Education, National Center for Education Statistics.
   Google Scholar
• Lamont, M. (2001). The dignity of working Men: Morality and the boundaries of race, class, and immigration. Symbolic Interaction, 24(4), 505–508. doi: 10.1525/si.2001.24.4.505
   Web of Science ®Google Scholar
• Lauderdale, D. S., Wen, M., Jacobs, E. A., & Kandula, N. R. (2006). Immigrant perceptions of discrimination in health care: The California health interview survey 2003. Medical Care, 44(10), 914–920. doi: 10.1097/01.mlr.0000220829.87073.f7
   PubMed Web of Science ®Google Scholar
• Lee, R. G., Ozanne, J. L., & Hill, R. P. (1999). Improving service encounters through resource sensitivity: The case of health care delivery in An Appalachian community. Journal of Public Policy and Marketing, 18(2), 230–248.
   Web of Science ®Google Scholar
• Martin, E. (1987). The woman in the body: A cultural analysis of reproduction. Boston, MA: Beacon Press.
   Google Scholar
• Martin, D. M., Schouten, J. W., & McAlexander, J. (2006). Claiming the throttle: Multiple femininities in A hyper-masculine subculture. Consumption, Markets and Culture, 9(3), 171–205. doi: 10.1080/10253860600772206
   Google Scholar
• McCall, L. (2005). The complexity of intersectionality. Signs: Journal of Women in Culture and Society, 30(3), 1771–1800. doi: 10.1086/426800
   Web of Science ®Google Scholar
• Mehrotra, G. (2010). Toward a continuum of intersectionality theorizing for feminist social work scholarship. Affilia, 25(4), 417–430. doi: 10.1177/0886109910384190
   Web of Science ®Google Scholar
• Oliver, M. (1998). Theories of disability in health practice and research: Theories of disability in health practice and research. British Medical Journal, 317(7170), 1446–1449. doi: 10.1136/bmj.317.7170.1446
   PubMed Web of Science ®Google Scholar
• Ostrom, A. L., Bitner, M. J., Brown, S. W., Burkhard, K. A., Goul, M., Smith-Daniels, V., Demirkan, H., & Rabinovich, E. (2010). Moving forward and making a difference: Research priorities for the science of service. Journal of Service Research, 13(1), 4–36. doi: 10.1177/1094670509357611
   Web of Science ®Google Scholar
• Oumlil, A. B., & Williams, A. J. (2011). Financial services and the elderly poor: Development and implementation of sustainable intervention strategies. Journal of Financial Services Marketing, 15(4), 274–286. doi: 10.1057/fsm.2010.23
   Google Scholar
• Ozanne, J. L., & Anderson, L. (2010). Community action research. Journal of Public Policy and Marketing, 29(1), 123–137. doi: 10.1509/jppm.29.1.123
   Web of Science ®Google Scholar
• Ozanne, J. L., & Fischer, E. (2012). Sensitizing principles and practices central to social change methodologies. In D. G. Mick, S. Pettigrew, C. Pechmann, & J. L. Ozanne (Eds.), Transformative consumer research for personal and collective well-being (pp. 89–106). New York, NY: Taylor and Frances.
   Google Scholar
• Peñaloza, L. (1995). Immigrant consumers: Marketing and public policy considerations in the global economy. Journal of Public Policy & Marketing, 14(1), 83–94.
   Web of Science ®Google Scholar
• Pilote, L. (2007). Sex-Specific issues related to cardiovascular disease: A synopsis of the 2007 supplement. The Canadian Medical Association Journal, 176(6), 789–791. doi: 10.1503/cmaj.070157
   Web of Science ®Google Scholar
• Purdie-Vaughns, V., & Eibach, R. P. (2008). Intersectional invisibility: The distinctive advantages and disadvantages of multiple subordinate group identities. Sex Roles, 59, 377–391. doi: 10.1007/s11199-008-9424-4
   Web of Science ®Google Scholar
• Rendtorff, J. D. (2009). Basic ethical principles applied to service industries. The Service Industries Journal, 29(1), 9–19. doi: 10.1080/02642060802116404
   Web of Science ®Google Scholar
• Rogers, J., & Kelly, U. A. (2011). Feminist intersectionality: Bringing social justice to health disparities research. Nursing Ethics, 18(3), 397–407. doi: 10.1177/0969733011398094
   PubMed Web of Science ®Google Scholar
• Rosenbaum, M. S., & Montoya, D. (2007). Am I welcome here? exploring How ethnic consumers assess their place identityj. Journal of Business Research, 60(3), 206–214.
   Google Scholar
• Rowland, D., & Lyons, B. (1996). Medicare, medicaid, and the elderly poor. Healthcare Financing Review, 18(2), 67–85.
   Google Scholar
• Schulz, A. J., & Mullings, L. (2006). Gender, race, class and health: Intersectional approaches. San Francisco, CA: Jossey-Bass.
   Google Scholar
• Sen, S. (2004). The behavioral consequences of HIV testing: An experimental investigation. Journal of Public Policy and Marketing, 23(1), 28–42. doi: 10.1509/jppm.23.1.28.30405
   Web of Science ®Google Scholar
• Sirgy, M. J., Lee, D. J., & Yu, G. B. (2011). Consumer sovereignty in healthcare: Fact or fiction? Journal of Business Ethics, 101(3), 459–474. doi: 10.1007/s10551-010-0733-5
   Web of Science ®Google Scholar
• Swartz, K. (2009). Health care for the poor: For whom, what care, and whose responsibility? Focus, 26, 69–74.
   Google Scholar
• Viruell-Fuentes, E. A., Miranda, P. Y., & Abdulrahim, S. (2012). More than culture: Structural racism, intersectionality theory, and immigrant health. Social Science & Medicine, 75(12), 2099–2106. doi: 10.1016/j.socscimed.2011.12.037
   PubMed Web of Science ®Google Scholar
• Walsh, G. (2009). Disadvantaged consumers’ experiences of marketplace discrimination in customer services. Journal of Marketing Management, 25(1–2), 143–169. doi: 10.1362/026725709X410070
   Google Scholar
• Wu, H. L., Liu, C. Y., & Hsu, W. H. (2008). An integrative model of customers’ perceptions of health care services in Taiwan. The Service Industries Journal, 28(9), 1307–1319. doi: 10.1080/02642060802230130
   Web of Science ®Google Scholar